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Mercure Blackburn Dunkenhalgh Hotel & Spa

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1,258 Reviews from our TripAdvisor Community

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Showing 1,247: English reviews
Portsmouth, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Facilities excellent, room was spotless, as was bathroom. Staff very friendly and helpful. When up North again in this area we will certainly book this hotel again, as it is convenient for all the football grounds in this vicinity.

Review collected in partnership with Mercure Hotels

Helpful?
Thank Howard B
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Howard B, Thank you for taking the time to review the Hotel, sorry the match didn't go the way you were hoping, delighted to see you enjoyed your stay. Do please visit the next time you are visiting the North West. Kind Regards, Ivan Lynch, General Manager More 

Leeds, United Kingdom
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I stayed here this weekend for a relaxing spa break and left feeling more stressed than ever. The rooms were very basic and a bit run down but they were clean and spacious. The spa was lovely, all the relaxation rooms were fantastic except for like the previous review said there were tiles loose and missing in the steam room.... More 

Helpful?
3 Thank Deborah M
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Deborah M, Following my subsequent conversations with a member of your party regarding your visit, I do hope you are happy with the agreed resolution and promised actions. Kind Regards, Ivan Lynch, General Manager. More 

Travelers are raving about these Clayton le Moors hotels

Halifax
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

I have just stayed at this hotel with 3 friends for a spa weekend, all I can say is the staff are extremely rude!! We encountered 2 women 1 in the restaurant and one at the spa reception who were the rudest people I've ever come across. The service is appalling firstly we waited over an hour for an ice... More 

Helpful?
3 Thank Lyoness1106
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Lyoness1106, Following my subsequent conversations with a member of your party regarding your visit, I do hope you are happy with the agreed resolution and promised actions. Kind Regards, Ivan Lynch, General Manager. More 

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

After finding an available family room for 2 adults and 2 children on booking.com we just contacted the hotel to ask whether it was okay for us to bring an adult rather than the 2 children. Why when we rang did the receptionist whos name was NICKI had appalling customer service. She told us that there are none available which... More 

Helpful?
2 Thank natashadonovan5
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear natashadonovan5, It is disappointing to see your booking experience was poor and dissuaded you from staying at the Hotel, I shall certainly investigate your comments and deal with in an appropriate manner. Kind Regards, Ivan Lynch, General Manager. More 

Gloucester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

On arrival check in rushed , not informative and left asking questions later on. No info on wifi, facilities or arrangements for payments on food , drinks etc directions through the rabbit warren stairs and corridors rushed and with no desire to repeat even if we could have understood her? Hence we got lost .., Staff member on reception left... More 

Helpful?
1 Thank Hfk1974
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Hfk1974, Thank you for taking the time to review our Hotel, we are disappointed to see certain aspects of you visit did not meet your expectations. I will discuss first impressions and check-in procedures with the Front of House Manager as this experience is way short of how it should be delivered. We have recognised that some of our... More 

Manchester, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Went on a spa day deal. Hotel frontage is impressive. Not luxurious surroundings in the spa, just a bit tired. Pool was fully occupied by the elderly doing an aqua thai chi class so went in the saunas. Saunas Ok but one smelt a bit musty! Lunch was poor, service slow and not good value for money. Char grilled chicken... More 

Helpful?
1 Thank Bestreviewer2014
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Bestreviewer2014, We are disappointed to see we fell short in food quality and service delivery we shall definitely discuss with the Team and ensure immediate improvement. Will certainly take your feedback on board constructively, glad to see your treatment went well. Kind Regards, Ivan Lynch, General Manager. More 

Stafford, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Found a reasonably priced spa break and off we travelled early Saturday morning, overnight on the Saturday, travel home on Sunday. Hotel was really easy to get to, fast check in at reception. We spent the rest of the day using the spa facilities. Received our treatment at 5pm and 5.30pm that was part of the package and we received... More 

Helpful?
1 Thank Amanda P
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Amanda P, We really appreciate the time you've taken to review our Hotel and are delighted to see you enjoyed your stay. I will certainly pass on your feedback to all the Chefs and Harriet in particular in the Beauty department. Look forward to welcoming you back in the near future. Kind Regards, Ivan Lynch, General Manager. More 

Surrey, United Kingdom
Level Contributor
177 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

Very impressive hotel frontage as befits the age of the place. Mt room was very large and well equipped. Lounge is comfortable and spacious but the only draft ale was John Smiths. Would it hurt to have a guest ale or 2? Evening meal was a 2 course deal made with the room booking. Choices were limited but adequate. Breakfast... More 

Helpful?
Thank Peter L
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Peter L, Thank you for taking the time to review our Hotel and we are happy to see you enjoyed most aspects of your visit. We are currently trailing new coffee machines in the Restaurant and will consider your feedback in making any decisions. There is a hand pump for a locally brewed beer from Bowland Brewery in the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

🌟🌟🌟🌟🌟 Well what can I say, I have just returned from an overnight spa day package with five girlfriends and I have had the best time. Great friends and company spent in wonderful settings. Staff are welcoming and accommodating. The super king size bed was like sleeping on a cloud. The facilities were top quality and the food in the... More 

Helpful?
1 Thank starbird76
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear starbird76, We are delighted you chose us to celebrate your 40th and even more thrilled you had a wonderful time, thank you for taking the time to review our hotel. Kind Regards, Ivan Lynch, General Manager. More 

Powys, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have a restricted diet and have to choose what I eat carefully. At the hotel bar I ordered quite a pricey chicken and bacon club sandwich and requested no egg mayonnaise. The soggy sandwich came smothered in guacamole, which was not mentioned on the menu, and another ingredient that I can't eat. The chef needs to revise the menu... More 

Helpful?
1 Thank palmondnutty
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear palmondnutty, We are disappointed you did not enjoy your bar-snack and will of course look at the menu descriptions, hopefully we shall get it right next time, should you return. Kind Regards, Ivan Lynch, General Manager. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Mercure Dunkenhalgh Hotel & Spa is situated in 17 acres of parkland. Combining a traditional setting with modern technology, our hotel offers both an enjoyable weekend getaway, or facilities for business meetings & conferences. Also featuring a luxury spa, with 8 beauty suites, & Cameo Restaurant & Bar, a relaxed dining experience. ... more   less 

Additional Information about Mercure Blackburn Dunkenhalgh Hotel & Spa

Address: Blackburn Road, Clayton le Moors BB5 5JP, England
Location: United Kingdom > England > Lancashire > Clayton le Moors
Price Range: $98 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Blackburn Dunkenhalgh Hotel & Spa 4*
Number of rooms: 175
Reservation Options:
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Also Known As:
Mercure Blackburn Dunkenhalgh Hotel And Spa
Mercure Blackburn Dunkenhalgh Hotel Clayton Le Moors
Mercure Blackburn Dunkenhalgh Hotel & Spa Clayton Le Moors, England
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