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BEST WESTERN Oaks Hotel & Leisure Club

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BEST WESTERN Oaks Hotel & Leisure Club
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485 Reviews from our TripAdvisor Community

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Showing 480: English reviews
Bangor, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed in The Oaks while I was in Burnley for business, I cannot fault the service and room I had while I was there. As a Diamond rewards member, I received a complimentary room upgrade to room 101 (Which is absolutely amazing. If you get the chance, get this room!) The room was spotless, and HUGE! Bed was extremely... More 

Helpful?
Thank huwrobs
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Am currently a guest in the hotel with a package including the set dinner menu. The room is lovely, clean and spacious. The spa is nice, if a little run down. The restaurant is of a dreadful standard! Portions are stingy. Staff are pleasant, but very disorganised with no sign of a manager! The drinks list is pricey, ordered a... More 

Helpful?
3 Thank Victoria W
Ayrshire
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

When we arrived at the hotel the alarm bells rang, there was a large wedding party spilling out of the main doors. We were given a room at the back of the hotel, which we thought would be fine, only to find that the wedding reception party was taking place yards away from our room. The room itself was dated... More 

Helpful?
1 Thank Piper50
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for taking the time to review our hotel. I am sorry that your stay was disappointing. We are at present refurbishing some of the older rooms but as you can imagine this does take some time to get round. I was not informed of any complaint regarding the overflow pipe as it would have been dealt with as... More 

Ripon, United Kingdom
Level Contributor
153 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

When I booked this I asked for a walk in shower because I am not too mobile and use a walking stick. Our room was accessed by lots of stairs which wasn't brilliant but manageable ( only just) The room was excellent, spotlessly clean with everything we needed except it looked out onto a brick wall. Absolutely no view at... More 

Helpful?
Thank Fleur98
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for your review and I am glad you enjoyed your stay regardless of the stairs. I have taken your points on board for future reference. The brick wall is an issue but unfortunately it is the layout of the hotel but we are at present looking at ways to improve the view. I will pass on your positive... More 

Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights recently and the Hotel and staff were excellent. The spas in these hotels have usually been a dissapointment but this one was really good. It was very clean and well maintained and although compact perfectly adequate for a gym session, swim and sauna to unwind with. The room was lovely and very well maintained,... More 

Helpful?
Thank John B
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for taking the time to review our hotel. I am glad that you found the staff helpful and attentive as customer service is very important to me. I will take your comments back to our chef as this is not acceptable but I can assure you that none of our food is microwaved and I am sorry it... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Went here on a two day trip Travelzoo deal, with four friends we had a lovely time. The rooms were standard size,very clean. Staff very helpful,breakfast superb,we all had poached eggs which were made to order. The house is beautiful and bit of a rabbit warren,which we thought added to its charm. If you are a bad on your feet... More 

Helpful?
Thank Denise E
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for your lovely review. I am happy that you found the staff to be helpful as customer service is extremely important and part of ongoing training. I will pass on your feedback to the staff as it helps with staff morale. Once again thank you for your review. Kind Regards Maxine Walsh More 

Nottingham, United Kingdom
Level Contributor
180 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect place, a good evening meal. Nice pool area. Helpful staff. Comfy bed in a decent room. Easy to find, good wifi. Lovely grounds too. Would not hesitate to stay again. Hope I can do so very soon.

Helpful?
1 Thank travelchap101
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for taking the time to send a wonderful review. I am glad you enjoyed your stay and everything was to your satisfaction. We hope you will come again very soon. Kind Regards Maxine Walsh More 

Leicester
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked a "cheap break" using a "voucher", for 2 nights B&B. We were delighted when we arrived. The receptionist was very helpful, and checked us in very quickly, giving all the necessary information for a pleasant stay, including details about the restaurant, breakfast, bar & spa facilities. Handed us a welcome letter which included the code for the Wi-Fi... More 

Helpful?
1 Thank Traveller25Leicester
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for your wonderful review and I am glad you enjoyed every aspect of your stay. I am extremely happy that the staff were happy to help. I will pass on your lovely comments to the staff who will be delighted. Once again thank you and we hope you will come again soon. Kind Regards Maxine Walsh More 

Blackburn, United Kingdom
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived at 12.30pm for our afternoon tea and spa experience and asked to take a seat in either the reception or bar area. we didn't realise at the time that this was were we were going to actually have our afternoon tea. We sat on the leather chesterfield and the table was quite a distance and low down so... More 

Helpful?
Thank mummybear2222
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

I am sorry that your visit was not up to your expectations and I will pass on your comments to our leisure manager and your comments will also be passed on to the chef in our next meeting. Thank you for taking the time to review our hotel and apologize for your disappointment. Kind Regards Maxine Walsh More 

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
Once the private home of a wealthy local tea merchant, The Oaks Hotel has been restored preserving the grand feel of a bygone era. The lounge area is dominated by a 25ft high stained glass window depicting the story of Abraham Althams life and work in the Burnley Area. ... more   less 

Additional Information about BEST WESTERN Oaks Hotel & Leisure Club

Address: Colne Road | Reedley, Burnley BB10 2LF, England (Formerly Oaks Hotel and Leisure Club)
Location: United Kingdom > England > Lancashire > Burnley
Price Range: $71 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Oaks Hotel & Leisure Club 3*
Number of rooms: 51
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Also Known As:
BEST WESTERN Oaks Hotel & Leisure Club Burnley, Lancashire
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