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Hythe Imperial

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3.5 of 5 stars 1,503 Reviews
#2 of 3 Hotels in Hythe
Princes Parade, Hythe CT21 6AE, England (Formerly Mercure Hythe Imperial Hotel & Spa)
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Hythe Imperial
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1,503 Reviews from our TripAdvisor Community

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Showing 1,412: English reviews
kent
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Beware of this hotel not 4 star”
1 of 5 stars Reviewed 4 days ago NEW

We staid here as my Son got married locally .We booked 14 rooms for us and our family to stay in. As other people have previously Said rooms on floors 1 and 2 are nice though some are very small. Rooms on floors 3 and 4 are awful , ripped curtains , musty smell wet carpet and for the same... More 

Helpful?
Thank harcster
Lindon, Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful hotel & staff!!!”
5 of 5 stars Reviewed 5 days ago NEW via mobile

We came for a weekend getaway. It was wonderful. Staff were friendly and professional on check in. We were greeting by a rather dapper concierge with top hat and tails. The uniforms are really rather good! Our room was beautiful. We paid an upgrade for one of the Suites and I must say you certainly get what you pay for.... More 

Helpful?
2 Thank staryone
Kent
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Groupon Cream tea and spa.”
3 of 5 stars Reviewed 5 days ago NEW

The cream tea was good as was service, however, it was a little awkward that we had to email the voucher during our tea. Would of been easier to let us know it needed to be printed or emailed before arrival. We used the spa facilities which were OK but not overly clean, the changing rooms were far too small... More 

Helpful?
Thank itsbooma
London
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Absolute joke ”
1 of 5 stars Reviewed 1 week ago via mobile

Avoid this Hotel at all costs!! Over 2 weeks has passed and 6 phone calls later I still haven’t spoken to anyone that can refund me my money. I am about to ask my credit card company to cancel the payment. We stayed for 1 night as part of a wedding party. We were told because we were a family... More 

Helpful?
2 Thank LondonVicW

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common_n_hotel_reviews_1bd8 5 helpful votes
“Horror Show Hotel”
1 of 5 stars Reviewed 1 week ago

I cannot recommend this hotel. Our experience was horrendous. The hotel messed up our booking and despite having 2 rooms available, decided we could not have these. When we asked very calmly what the issue was, we were shouted at in the Foyer! The service was deplorable as was the follow up from the Front of house manager. Met another... More 

Helpful?
1 Thank sinawill77
HytheImperial, General Manager at Hythe Imperial, responded to this review

"sinawill77" is correct, they cannot recommend this hotel as they quite simply did not stay here. "sinawill77" booking reference was very clear, their reservation was for the next day and they subsequently tried to check in a day early. The hotel had been fully booked on the Saturday they tried to check-in on for over four weeks and "sinawill77” booking... More 

Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“1 night stay after a wedding... not overly impressed”
3 of 5 stars Reviewed 1 week ago via mobile

Having attended a wedding nearby in saltwood during the day my family booked a couple of rooms to spend the night in before our journey back home the next day now considering that the room myself and my partner got was very generously paid for my the family i cant be too critical however i review everywhere i stay and... More 

Helpful?
1 Thank Jonathan H
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wedding day ”
4 of 5 stars Reviewed 1 week ago via mobile

This is a lovely place to get married Right on the beach Private room with bar Good price They made the day as special as they could our toast master was great and Scott who helped with the day was amazing They done as much organising for you as they could We had some minor issues that were sorted out... More 

Helpful?
Thank Charlotte P
Warwickshire, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“3 night visit for local wedding”
3 of 5 stars Reviewed 2 weeks ago via mobile

hotel in the process of refurbishment both inside and out. Bottom floor has lovely new air conditioned rooms with fridges, but we were on floor 4!! Unreasonably hot and when windows opened pigeons flew in.

Helpful?
Thank Bondshell
HytheImperial, General Manager at Hythe Imperial, responded to this review

"Bondshell" - Thank you for your feedback. We are currently undergoing a full refurbishment, we take on board customer feedback and as a consequence we have looked into modifying our bedroom refurbishment schedule and switched our floor series, subsequently the 4th floor refurbishment will now commence in January 2017 in place of the 3rd floor. Thank you for your comments... More 

Herne Bay
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Spa stay”
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Hythe Imperial as part of a spa package purchased as a gift for one of us. We arrived to find construction going on outside, extensive works to the grounds and driveway. the staff were amazingly pleasant and helpful throughout our stay and the girls in the spa were lovely and very professional. The hotel itself is... More 

Helpful?
Thank Sarahnorman47
HytheImperial, General Manager at Hythe Imperial, responded to this review

"Sarahnorman47" - Thank you for your comments. I appreciate you taking into consideration the hotel refurbishment and was happy to see your score was reflective of our customer service. As you stated we are currently undergoing a full refurbishment both internally and external. The external works look to complete middle of October and in January 2017, we start our 3rd... More 

2 reviews
“Sub-Standard rooms - 2 star quality”
2 of 5 stars Reviewed 2 weeks ago

I was pretty disappointed with my stay here last week (September 2016) for a number of reasons: - we were staying at the Hythe Imperial for a wedding and as such, thought we would benefit from the £105 rate, including breakfast - I stated this on booking but it seems we were over charged by £15 (but other guests benefited... More 

Helpful?
Thank Lisa L
HytheImperial, General Manager at Hythe Imperial, responded to this review

"Lisa L" - Thank you for your comments. I was sorry to hear you were not happy with your bedroom. Please be advised any complaints marked for my attention are dealt with immediately. It is always helpful to receive feedback equally of a positive and negative nature so as to continually improve upon our hotel services and standards. It is... More 

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    Amenities

    Highlights
    • Pool
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    About the property
    • Non-Smoking Hotel
    • Beachfront
    • Wheelchair access
    Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Golf course
    Room types
    • Non-Smoking Rooms
    • Suites
    • Family Rooms
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    • Public Wifi
    Services
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Laundry Service
    • Concierge
    Official Description (provided by the hotel)
    The Hythe Imperial is a four star Victorian seafront hotel with stunning views over the English Channel. It boasts 94 en-suite bedrooms, leisure club, spa facilities including ESPA treatments, indoor pool, 9 hole golf course, 4 function suites, 2 restaurants, 2 bars and is licensed for civil ceremonies. Wireless internet available throughout, 24 hour room service and free parking. **** Please note our hotel is currently undergoing a refurbishment programme with the ground floor and level one now complete. Level 2 will be out of service between January 2016 and July 2016, Levels 3 and 4 will be refurbished between Summer 2016 and Summer 2017 **** Our hotel is located close to Dover Ferry Ports, Channel Tunnel, Ashford International and the Eurostar. Explore the Kent countryside and attractions such as Romney Hythe & Dymchurch Railway & Port Lympne Wild Animal Park. With the hotel currently being renovated, there is the possibility of minimal disturbances with respect to guest stays and the leisure facilities. ... more   less 

    Additional Information about Hythe Imperial

    Address: Princes Parade, Hythe CT21 6AE, England (Formerly Mercure Hythe Imperial Hotel & Spa)
    Location: United Kingdom > England > Kent > Hythe
    Price Range: $93 - $261 (Based on Average Rates for a Standard Room)
    Hotel Class:4 star — Hythe Imperial 4*
    Number of rooms: 94
    Reservation Options:
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    Also Known As:
    Mercure Hythe Imperial Hotel And Spa
    Mercure Hythe Imperial Hotel Hythe
    Accor Hythe Imperial
    Imperial Hotel Hythe
    Hythe Imperial Kent
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    Questions & Answers

    Here's what travelers have asked, with answers from Hythe Imperial staff and other travelers.
    10 questions
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    Questions? Get answers from Hythe Imperial staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

    See which rooms travelers prefer

    “Lower your expectations if you have to go there and check your bking in case someone has changed the date, which is what happened to us!”
    of 5 stars sinawill77, 1 week ago | Read review
    “only accept rooms on first two floors until refurb is ended”
    of 5 stars Sarahnorman47, 2 weeks ago | Read review
    “Ask for a refurbished room”
    of 5 stars M6471WYlisal, 2 weeks ago | Read review
    “Ask for a room that has been refurbished, on the 1st and 3rd floors. sea view rooms are quieter.”
    of 5 stars KimE896, 2 weeks ago | Read review
    “Doing a refurbished but we had a good deal and was in 420 it was clean ,nice room but a bit tired but had tea/coffee”
    of 5 stars JeanB949, 3 weeks ago | Read review
    5 of 5
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