Hythe Imperial
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Princes Parade, Hythe CT21 6AE England
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Room & Suite (179)
Dining (90)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hythe Imperial
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 3 hotels in Hythe
Location
Cleanliness
Service
Value
The Hythe Imperial is a four star Victorian seafront hotel with stunning views over the English Channel. It boasts 94 en-suite bedrooms, leisure club, spa facilities including ESPA treatments, indoor pool, 9 hole golf course, 4 function suites, 2 restaurants, 2 bars and is licensed for civil ceremonies. Wireless internet available throughout, 24 hour room service and free parking. **** Please note our hotel is currently undergoing a refurbishment programme with the ground floor and level one now complete. Level 2 will be out of service between January 2016 and July 2016, Levels 3 and 4 will be refurbished between Summer 2016 and Summer 2017 **** Our hotel is located close to Dover Ferry Ports, Channel Tunnel, Ashford International and the Eurostar. Explore the Kent countryside and attractions such as Romney Hythe & Dymchurch Railway & Port Lympne Wild Animal Park. With the hotel currently being renovated, there is the possibility of minimal disturbances with respect to guest stays and the leisure facilities.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Highchairs available
Wifi
Pool / beach towels
Indoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Special diet menus
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Sofa bed
Walk-in shower
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, French, Spanish, Afrikaans and 6 more
Location
Full view
68Somewhat walkable
Grade: 68 out of 100
45Restaurantswithin 0.75 miles
27Attractionswithin 0.75 miles
Contact
Princes Parade, Hythe CT21 6AE England
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2,460Reviews28Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
The restaurant food was pretty average. Very poor quality of room. Broken window, stained carpets and a sofa so warn out there was hardly any structure left to it. We were staying there as a treat for my daughter’s birthday and were looking forward to a well earned spa break. After asking how we go about using the spa, we were told to just call down from our room to find out if was busy before going down. For the first hour and a half there was no answer, so after going to the spa reception we were told we should have put our names on a waiting list!! This was the first we’d heard of it, but added our names then. We were advised to go back to our rooms and they would call us when it was our turn. By 9pm we still had no call and we’re then told it was closing. Our room was pretty poor, but it wasn’t worth calling to ask to be moved, as I’d already upgraded to a suite. The receptionist was very apologetic and did offer to find the duty manager, however I had to leave early in the morning for work and so said I would email them. Well when I received a response from the pa to the manager, I was appalled at her response. I was not looking to be compensated, but could not believe all they did was try to justify all of my points. Not that we would go back, but the email most certainly did not come across as the customer is right!!! I have showed my friends and family the email trail and they are flabbergasted. They haven’t even had the decency to come back to my last one. Therefore, after nearly three months, I am having to give them this poor review. I am not normally one to complain, however, was so, so disappointed to have not been able to have made a happy memorable break away for my daughter and myself and in hindsight, i’m sure she would have just preferred if we’d just given her the £200 spent in cash to treat herself.…
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Date of stay: October 2020Trip type: Traveled with family
Helpful
I had an enjoyable week here many years ago when the hotel was a little 'faded' but had great victorian charm. Since then, the hotel has had a modernising makeove and is now very corporate. The previous spacious gardens which were a feature of the hotel have been largely taken over by a large upmarket housing development. Bathrooms now only have showers and the double bedroom only has a tiny desk, one armchair and limited wardrobe and drawer space. The hot water system is unreliable; one day it took 10 minutes for hot water to appear at the basin and on out last morning the system could not be repaired and we had to wash and shave using hot water from the kettle. Food was good and staff helpful.
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Date of stay: October 2020
Value
Cleanliness
Service
Helpful
Response from Hythe Imperial, Guest Services / Front Office at Hythe Imperial
Responded Nov 11, 2020
Dear Guest I am very sorry the hotel was not to your satisfaction, the hotel has gone through a major refurbishment of which we are very proud of. I am not aware of any issues regarding hot water but if this had been brought to our attention, our team would have been happy to have rectified this for you at the time. We have a mix of corporate and leisure guests stay at the hotel but if this hotel is not for you then that is your personal preference of which you are entitled too. If you do decide you wish to stay again then of course we would welcome you back. Kind Regards Guest Relations
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Room 201. Draughty double glazing with missing catch. Loo short flush button not working. Shower drain cover loose. Magnifying mirror loose. Minimal tea and coffee. No robes/slippers. Indian restaurant - quirky best describes it. Limited menu, English desserts and if you sit in bar area, you see all the gym people traffic, in their various states of attire! Food is excellent. On exiting the lift to the basement, there is no apparent sign visible to direct you to the Indian. Same goes for Level 2 - there are no directions on the main board showing rooms 201-205.
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Date of stay: October 2020
Value
Cleanliness
Service
Room Tip: If you're going for golf and don't care about things I noticed then it's a lovely place.
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1 Helpful vote
Helpful
Response from Hythe Imperial, Guest Services / Front Office at Hythe Imperial
Responded Nov 2, 2020
Dear Guest Thank you for your review and comments made. We value all feedback so we can continue to improve our services and standards within the hotel. With regards to the shower drain cover, it is supposed to be removable for cleaning. The other points have been looked at by our maintenance team. Tea & Coffee is kept to a minimal however more is available at the reception if guests want anymore. This is in line with our working measures for Covid-19. I do hope you will visit the hotel again in the future. Kind Regards Guest Relations
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+1
I booked a 1 night stay here for my husbands birthday in their Belcourt Suite. Wow it was absolutely amazing! I generally cannot fault it at all. It can be accessed by stairs or a lift and is wheelchair accessible, the front door is a double door which goes into a foyer, it’s large and to the right is a door leading to the lounge and to the left is a door leading to the master bedroom. Going right into the lounge you are greeted with wonderful Views of the beach and sea, a sofa (which can be a bed) and chairs and a dining table. There is blue tooth so you can play your music in every room even at different volumes, there is a coffee machine, kettle with a huge selection of different teas and a fridge with a mini bar which is all Included!! Even champagne. From the lounge there is a door into the bathroom which has a large shower, no seating but you could bring tour own shower chair or even ask at booking if they have one, 2 sinks and then a beautiful bath in the window looking out at sea. In the bathroom there is another door that brings you into the master bedroom, it has a huge bed, super kingsize I would say and very comfortable with again lovely views of the sea and beach, there is a small dressing table and 2 bedside tables, the wardrobe however I would say was on the small size but it was fine for us. The room is massive and the blinds are all controlled via switches which I thought was awesome. If you do use a wheelchair you can easily get around the suite especially bedroom and lounge but the bathroom maybe a little tricky but with some help it can be done. I would 100% stay in this suite again and can’t wait until the day we can, if you get the chance I would say do it especially as I don’t think the price is too bad for the best suite in the hotel!…
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Date of stay: February 2020Trip type: Traveled as a couple
Helpful
Response from Hythe Imperial, Guest Services / Front Office at Hythe Imperial
Responded Oct 30, 2020
Dear Guest Thank you for your review. We are so glad you enjoyed your stay. We welcome you back to the hotel again in the future. Kind Regards Guest Relations
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Lovely hotel, we stayed in room 109 which the hotel says has a garden view this is not the case all you can see is the roof of the canopy over the hotel restaurant. the hallway outside the room smells strongly of curry which permeates into the room. due to it being above the Holy Pundit Asian restaurant. other than that the bed is really comfy, the shower is good, the room was really clean the breakfast was excellent so was the service & staff.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Hythe Imperial, Guest Services / Front Office at Hythe Imperial
Responded Oct 30, 2020
Dear Guest Thank you for your feedback. We take all comments on board. We are glad you had an enjoyable stay and we welcome you back to the hotel again in the future. Kind Regards Guest Relations
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PRICE RANGE
$62 - $186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure hythe imperial hotel hythe, mercure hythe imperial hotel and spa, accor hythe imperial, imperial hotel hythe
FORMERLY KNOWN AS
Mercure Hythe Imperial Hotel & Spa
LOCATION
United KingdomEnglandKentHythe
NUMBER OF ROOMS
92
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Claim Your Listing Frequently Asked Questions about Hythe Imperial
Which popular attractions are close to Hythe Imperial?
Nearby attractions include Crypt of St. Leonard (0.6 miles), Hythe Beach (0.4 miles), and St Leonard's Church (0.6 miles).
What are some of the property amenities at Hythe Imperial?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hythe Imperial?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hythe Imperial?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hythe Imperial?
Conveniently located restaurants include Coppers, The Holy Pundit, and TiffinBox.
Are there opportunities to exercise at Hythe Imperial?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Hythe Imperial located near the city center?
Yes, it is 0.7 miles away from the center of Hythe.
Are any cleaning services offered at Hythe Imperial?
Yes, dry cleaning and laundry service are offered to guests.
Does Hythe Imperial offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hythe Imperial?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.