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The Swan Hotel

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The Swan Hotel
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97 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We booked this hotel as a place close to port Lympne Safari. It wasn't expensive so we were not expecting much. We walked into the pub first, wow. Panick as we thought that was it. However a local walked us to the other door and it's a little nicer. No active reception but we were let straight into our family... More 

Helpful?
Thank MrsS2703
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I don't even know where to start with this review. Best thing might be to watch an episode of Fawlty Towers, which seems to be what they're modelling their approach to customer service and hotel management on. Rude, inefficient and quite bizarre - we'd booked twin rooms for two different sets of colleagues (the two parties didn't know each other).... More 

Helpful?
1 Thank Jodi H

Travelers are raving about these Hythe hotels

4 of 5 stars
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Margate, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The room was in desperate need of updating and redecorating, the bathroom was disgustingly dirty, would not even take a shower it was so bad. No-one to cook our breakfast the next morning. Seriously spoilt our weekend, we were away over night for my husbands 60th birthday and had a lovely evening at a nearby cabaret bar and planned to... More 

Helpful?
1 Thank LadyJ54
KENT
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked this hotel for one night's stay, we ended up staying for 10 minutes. The room was awful. It had cheap, furniture and bedding, the shower room was old and in desparate need of an upgrade. Stains and heavy wear and tear everywhere. And to top it all we were charged before we even arrived! Despite requesting the hotel... More 

Helpful?
1 Thank holidaysas
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

A classic case of a you get what you pay for. We arrived late at night and could not find the receptionist (same person who served bfast in the morning). I think that he was also a little bit drunk. Apart from that no major issues. Breakfast was quite good. An option for budget travelers but potentially one could find... More 

Helpful?
Thank BernardBonnici
Val d'Isere, France
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Appalling stay. We had to pay for the night upon arrival and it quickly became evident why: the management obviously realises that no-one would pay £101 for one night's stay in a dump like that. The room was very dirty, the bathroom was disgusting (faeces floating in the loo brush holder), the beds uncomfortable, the cot provided for our toddler... More 

Helpful?
1 Thank ProgressionSki
Northampton, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 25, 2016

The Reception - there was no real reception area, we went into the bar next door first and then were directed into the restaurant, no welcome, had to pay before seeing the room (this should have been a warning). The rooms are accessed via the back entrance, which was pretty grim, and dirty, cigarette ends and rubbish which remained there... More 

Helpful?
1 Thank AliB12_13
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 26, 2016 via mobile

In a year or so this place will be fine. The restaurant is being refurbished so reception is a builders yard. But the staff are polite and friendly. They resolved our lack of towels quickly. We had a huge family room, which was good value for money. Breakfast, though chaotic, was fab. My kids have never eaten so much. I... More 

Helpful?
1 Thank Croziec
Lemiers, The Netherlands
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 25, 2016

you finish the refurbishment quickly, improve the back of the hotel, get proper staff, don't allow them to drink alcohol at their workplace and get rid of some sort of guests in the pub... maybe then you can build this business up and make it a small attractive hotel.

Helpful?
2 Thank KJM E
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 17, 2016 via mobile

Ants nest in room consulted managemnent who did nothing disappointed by this for what i paid for double room and place was like a building site with young revellers in pub downstairs talking about sex drugs and rock and roll below me not a place i recommend 😔

Helpful?
2 Thank fuggley
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about The Swan Hotel

Address: 59 High Street, Hythe CT21 5AD, England
Location: United Kingdom > England > Kent > Hythe
Price Range: $70 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swan Hotel 4*
Number of rooms: 9
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Also Known As:
The Swan Hotel Hythe, Kent
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