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Sutherland House

#3 of 5 Hotels in Deal
Certificate of Excellence
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63 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We arrived at the hotel 2 hours before the check in time of 4 p.m. and parked the car in the car park. We displayed our booking confirmation in the front window, then walked into the centre, a 20 minute walk. The room was on the small side, though the bathroom was a good size and well equipped. The house... More 

Helpful?
Thank Alf Åge A
Kent
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were comfortable here but found the decor and facilities very tired. We were disappointed as we had expected more of this establishment. The duvet cover was torn and we were actually covered by the duvet as opposed to the cover! The breakfast is OK but there is no menu. Overall the cleanliness is acceptable but could be improved. Beware... More 

Helpful?
1 Thank KentishLady_12
Gosport, United Kingdom
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 21, 2016

Having previously lived in Deal in the 1980's we knew exactly what we were getting with this BnB. Although new owners since 1991, everything was as we remembered. Top class and well run. Comfortable room with excellent facilities along with a shower with excellent pressure and bags of hot water. An excellent breakfast is included within the price with freshly... More 

Helpful?
Thank BootyBandy
Newcastle upon Tyne, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 17, 2016

My husband was wanting to re-visit Deal where he did his training. We booked into the Sutherland for 3 nights over the internet. There was a bit of confusion on arrival as the owner had no record of our booking, having said that, he obliged us by putting us in a double room at the front. The furnishings seem a... More 

Helpful?
1 Thank postilionni
GKNH, Owner at Sutherland House, responded to this review

I am so sorry we had no booking for your visit. You did indeed book through Laterooms but it slipped through the system, our fault almost certainly. I am even more sorry you found your room rather tired ,we like that room as do the vast majority of our guests as the mixture of antique and high quality reproduction furniture... More 

Leeds, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 8, 2016 via mobile

We really enjoyed talking to the owner, he was very knowledgeable about the local area and it's history. The room was comfortable and a reasonable price for the south. The location was perfect, a short walk into town and to Deal castle with sufficient parking. We'd certainly stay there again.

Helpful?
Thank GemTalula
United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 31, 2016

We arrived with our dog much later than expected (thanks a bunch sat-nav) but we still had a warm welcome from Garry. Our twin room (No 5) which overlooked the main road was well furnished, very clean, and had everything we needed. The bathroom looked as if it had recently undergone an upgrade and had complimentary toiletries. Hot breakfasts are... More 

Helpful?
Thank WhataPalaver
Sandy, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 12, 2016

I had the pleasure of staying in this hotel for one night with my family. the minute gary greeted us at the door i felt so welcome. he couldn't have done more to make our short stay so pleasant and nothing was too much trouble. i loved the honesty bar and the room it was in. in fact the whole... More 

Helpful?
1 Thank ifeelathome59
Chatham, United Kingdom
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 12, 2016

We decided to have a short winter break which was not too far from home. The accommodation was excellent and very clean and the proprietor Garry had a great sense of humour and he was a true gentleman, also he was very trusting, one could help yourself to drinks from the bar and all one had to do was to... More 

Helpful?
1 Thank Purdon186312
milton keynes
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 9, 2015

We booked a double room for one night visiting family in Deal. We arrived at the appointed checking in time of 4pm, but there was no answer. After ringing the doorbell numerous times and then contacting the booking agent, who actually telephoned the hotel for us, the door did open. Considering there was not anyone to let us in on... More 

Helpful?
2 Thank doggerlily
GKNH, Owner at Sutherland House, responded to this review

Thank you for this somewhat mixed review. On your specific comments may I apologise once more for my late arrival that evening. It was at exactly 2 minutes past 4 pm. Unfortunately my trip from collecting supplies from town was delayed by a practice for remembrance Sunday congesting the roads at the hospital memorial. I did apologise at the time... More 

UK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 22, 2015

Arrived late one September evening after being left without accommodating after another hotel in the Deal area had lost my reservation and were fully booked. Hotel owner was happy to receive me at such short notice and a lovely room was immediately available for me. Wonderfully decorated property, homely feel, excellent breakfasts. My new first-choice stop over location for my... More 

Helpful?
1 Thank Weemor
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service

Additional Information about Sutherland House

Address: 186 London Road, Deal CT14 9PT, England
Location: United Kingdom > England > Kent > Deal
Price Range: $108 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutherland House 5*
Number of rooms: 5
Reservation Options:
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Also Known As:
Sutherland House Deal, Kent
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