We booked a ‘Superior’ double room for four nights which included a weekend. Not having seen the other rooms, it is difficult to understand what was ‘superior’ about our room (Room 9) at the back of the hotel. It was certainly not the views – one window overlooked the function-room roof, the other a fire escape. Nor was it the furniture, which had clearly seen better days! Being over the function room on a Friday and Saturday night was not ideal. There was a birthday party on the Friday and the disco had a VERY loud base, which prevented us from getting to sleep. There was a wedding on the Saturday with a quieter disco, but still not conducive to getting off to sleep. We asked to change rooms, but were told the hotel was fully booked so there was nothing quieter available. The freshly-cooked English breakfasts were very good, but the eggs benedict were not good as they used a packet Hollandaise sauce which was awful. Hopefully, they will be able to find a chef who can make a proper Hollandaise sauce.…
A last minute 2 night stay for myself and my husband. The hotel is not far from the ferry port in Cowes and is a good location to explore from. The staff were very friendly and helpful and the room was clean. The breakfast was also nice. There is a local high street, bowling alley and swimming pool and we ate at 2 very nice restaurants locally. The Duck was walking distance and so was The Heron. Both were very nice but the Heron was exceptional.
Lovely location and looks impressive from the outside but apart from that and free parking I can give no further positives. Shaun, the manager, was lovely but fighting a losing battle until this place is updated. Our room was very small, which is fine for a one night stay, but the sound of the extractor fan which sounded like a helicopter landing really got me! He assured us it went off at 2200 and came on again at 0630 - and he was right - but sadly it’s not good when u are paying £125 a night (without breakfast) and I expected better. We were right by the stairs/ lift and door but actually the noise wasn’t too bad. I was glad I took my earplugs! The person above us clearly wanted to get their 10k steps in before 0630 and we heard every step due to creaky floorboards. Also bathroom had paint peeling off the ceiling but at least the towels appeared new. We had a few drinks in the bar and all seemed ok. Didn’t eat there as no sky sports and we wanted to watch the football so wandered into town. Did decide to have breakfast which was ok but like other reviewers say, expect sachets of coffee and hot water flasks! Check out was a faff as the lady didn’t know how to take 20% off the food bill which seemed to be my fault as it should of been done at the time - ? - but luckily Shaun came up with a solution of just taking 20% off and decided to do it himself 🤣. I actually think if I hadn’t of been honest and said that we had had breakfast we could of got away with not paying at all, but we are not like that but feel a bit cheated as it was an expensive night for not much happiness 🤷♀️ Wouldn’t stay again but location wise was perfect…
Another very successful visit thanks to a great team who work well together and make us welcome; Nicky on reception, Angel in the bar, Manager Sean and his new assistant Benny who inspire the rest of the front of house and housekeeping staff. The breakfasts are excellent and the food in both restaurant and bar is a lot better than it was a few years ago; the residents’ discount on meals is a real bonus. Very popular with visitors and local alike so very lively, even in low season; we love it as it feels more like an independent or family-run hotel than part of a national pub chain.
Great Hotel, great food, great service but crap WIFI should not advertise as having WiFi because it is crap and is down to corporate not doing there job. Another small negative is the unmanned reception does not work as no one answers when the bell is rung two easy fixes and this would be a fantastic review
Ryde Castle was perfect from the start a good location plenty of parking for the bikes. Staff very friendly and welcoming, rooms lovely and clean with very comfortable beds and my room had a good large shower. Breakfast was very good quality with plenty there and I would say cheap. The bar was good if any criticism of bar is that it shuts at 11 and doesn't stay open later for hotel guests. I would definitely stay again and recommend 5 stars
My husband and our 2 children have just been on holiday to the Isle of Wight, and whilst there we came across the Ryde Castle Hotel. We ended up having breakfast there every morning and had dinner one of the evenings. The food was great, the hotel interior was lovely and the staff were helpful. The hotel is located in a great position, close to shops and a stones throw to the sandy beachfront. Special shout out to Sean the manager of the hotel, who was really welcoming and even gave our children an easter egg each on the last day of our stay, which made their trip! Would recommend!
I wanted to love this hotel but it kept sabotaging itself. Most staff were friendly and efficient and the food and drinks we had were generally good. However there are glaring gaps which I found unacceptable, first and foremost not being able to get anything other than instant coffee anywhere in the hotel. Poor choice at breakfast of instant sachets and two types of teabags with flasks of boiling water to help yourself - totally unsatisfactory. A trip to the shops at least provided coffee bags so I could help a similarly unhappy resident the following morning. I heard the “oh sorry our coffee machine is broken”countless times. Breakfast buffet was adequate if a little over on sugary cereal choices and hot food was again mostly good. Our room, though small was pretty clean (thick dust on the wooden chair legs and horrid stains on the one soft chair aside) but lacked maintenance checks (radiator didn’t work and light bulb broken). The bathroom was clean but had revolting sealant round the bath a a very badly cracked bath panel. There was one tiny bin in the bathroom and any glasses, bottles we brought up to the room from the bar were not cleared over the four days of our stay. Our Mother’s Day meal with family guests was ok but at each point of ordering something was missing from the menu which, as we were only the second sitting at our table I dread to think what was left for the third. Bottom line this hotel lacks charm and the desire to be anything other than ok. Glaring things which would be picked up by a team invested in providing a quality stay. Shame as I will be a regular visitor to Ryde but not to this hotel.…
Popped in for a breakfast which was great value with good quality ingredients…the service was excellent also, would highly recommended a visit. Location and view are not too bad either. There was plenty of seating and a nice atmosphere :-)
Cheerful place to finish of a beautiful day trip to Isle. Prompt efficecient service despite being busy. A gorgeous day had bought out the crowds. Lovely mix of tables & places to sit. Nice atmosphere, clean & organised. Tasty sea food dishes chosen by us both, good portion & fresh looking. Staff attentive & asked about our day. Great selection of beers & vino. Garden overlooked esplanade so great people watching, got cool quickly so take a woolie. A short from hovercraft Dock. G K Chain always Convenient & reliable in our experience.
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