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Mercure Hatfield Oak Hotel

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Mercure Hatfield Oak Hotel
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542 Reviews from our TripAdvisor Community

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Showing 524: English reviews
Gillingham, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here August bank holiday weekend and had a super time with our friends. The staff are fantastic and couldn't do enough for us, nothing was too much trouble. The food was great with large portions and the wine very drinkable and rooms clean and adequate. Whilst there we visited Hertford with its Saturday market and canal walks. If... More 

Helpful?
Thank 52teresa
Cheshire, United Kingdom
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

A good hotel in a good location. As you would expect from a mecure the rooms were very clean and all amenities provided. The rooms were spacious and clean and were exactly what we needed. There was a lot of noise the night we stayed which did wake us but this cannot be blamed on the hotel.Staff were fine but... More 

Helpful?
Thank Chloe h
Cardiff, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

I have stayed in this hotel about six times over the last few years and found it satisfactory, but this year my experience means that in future I will choose one of the many alternatives in the area. There is no air conditioning in the rooms and only one plug which for a business user with electronic devices is inconvenient.... More 

Helpful?
Thank Vanessa S
Peterborough, United Kingdom
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms reasonable size. Tea and coffee provided in room, no biscuits. Evening meals in restaurant excellent quality although a little limited. Service at all mealtimes good. Pleasant serving staff. Stayed 4 nights, bed was not made all week, quilt just pulled over. Mentioned to Receptionist when checking in this week, but still the same.

Helpful?
Thank Petbar285
london
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My visit to the Mercure came out of the blue . I had to take my very sick dog to the Royal Vet College at 4am and after 3 hours needed to find somewhere to stay close by. When I telephoned at 6:45 am to check about availability I was warmly greeted and told to come along as soon as... More 

Helpful?
Thank janetclondon
Southport, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Possibly one of the worst night sleeps of my life! It was expected the rooms would be basic but that bathroom needs to come into the 21st century absolute shambles. And the best, one jolt in the night and a spring would be right in your back. Check in staff were not helpful in the slightest absolutely no hospitality what... More 

Helpful?
Thank mnc93
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am really so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Liverpool, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked to stay here after finding a discount voucher online. It was close to were we would be travelling (warner bros studio tour - harry potter) and a decent price. We found the room comfortable and clean, with all the usual amenities well stocked. The staff were very helpful, even printing off our booking confirmation for the tour -... More 

Helpful?
Thank kb26056
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Dudley
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at this hotel on a Saturday night which was very busy (Battle Proms at Hatfield House). We were originally assigned a room on the first floor and there is no lift. The staff on reception did a fantastic job of changing our room to a ground floor one near reception when they realised my wife was disabled and... More 

Helpful?
Thank cogsie43
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience you received when trying to order a dessert in the restaurant, I will certainly be raising this with my Food and Beverage team, but please allow me to express my sincerest apologies. At Mercure, we strive... More 

London, England, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 25, 2016

My friend and I went to the battle proms at Hatfield house. I had booked the hotel as it was very near. We arrived at lunchtime on a very hot day. The idea was to have lunch before we went to the venue. Well,the hotel bar and lobby area was so hot it was uncomfortable, no chairs and tables for... More 

Helpful?
Thank Jenny W
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Blackpool, United Kingdom
1 review
3 of 5 stars Reviewed July 21, 2016 via mobile

I arrived on a busy day as it seemed, so to check in took around 15 minutes, and 10 minutes to find my room, to find my keycard wasn't working, so when I went back down I had to wait another 10 minutes and by that time I was fed up, hungry and tired! And all the receptionist had to... More 

Helpful?
Thank andy89_99
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations in respect to the service you received from reception; please allow me to express my sincerest apologies, we are however pleased that Abi in the restaurant was attentive and welcoming. At... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Mercure Hatfield Oak Hotel is ideal for the business or leisure traveller, close to three motorways, the hotel is just 3 minutes from Junction 23 of the M25, 1 minute from Junction 2 and 3 of the A1(M), and close to the M1. Easy access to central London, which is just 25 minutes away by train. The hotel has Free WiFi for all guests and free parking. ... more   less 

Additional Information about Mercure Hatfield Oak Hotel

Address: Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
Location: United Kingdom > England > Hertfordshire > Hatfield
Price Range: $69 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Hatfield Oak Hotel 3*
Number of rooms: 76
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