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The Angel a Citylodge Hotel

Gosport Road, Alton GU34 3NN, England
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The Angel a Citylodge Hotel
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198 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Reading, United Kingdom
Level Contributor
186 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We popped in on a Sunday Lunch time, there were only 2 other tables being used, and stood at the bar for 8 minutes (yes I counted) at the bar waiting to be served.. it was like a ghost ship. " members of staff walked behind the bar "being busy!! but not serving, finally the manager asked if I was... More 

Helpful?
Thank Anthony J
Avtar S, Manager at The Angel a Citylodge Hotel, responded to this review

Thank you Anthony J for taking the time to share your experience of the Angel with the TripAdvisor community. I am sorry that your experience was not a positive one and fell far short of our normal high standard of service on this occasion. If you would like to contact me personally at the hotel we can discuss how we... More 

Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Terrible customer service....... We arrived at 1.55 and asked if we could have 4 carverys. To be told they finish at 2 but they would let us. fair enough we got up and went to get it but the chef made it very clear to us all that he was not happy at all. By huffing and puffing glaring at... More 

Helpful?
Thank Sanderso1
Manchester, United Kingdom
Level Contributor
87 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I had room 119 and for a solo traveller it is fine as no wardrobe or real hanging space so had case open on bed and only one chair on room. Lighting was adequate to work but desk tight against bed. Then again room was only £50 for Friday night. The carvery was good for £6.95 although it was strange... More 

Helpful?
Thank tellitasitiz
1 review
1 of 5 stars Reviewed 4 weeks ago

Location and staff are great apart from the managers attitude on the telephone the following morning. I didn't get any sleep as the ceiling in my bedroom poured in water over me at 1.30 am on my bed. The night porter said that there were no other rooms available so I left at 4 am to get away from the... More 

Helpful?
Thank Chris B
London, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed May 24, 2016 via mobile

If you want to sleep before an early start at work then choose somewhere else! Kept awake most of the night by people above and beside snoring, breathing heavily. Felt like you were sharing a room! Room was basic for the price, bed not that comfortable. There are other places to stay in the area so I didn't go back.... More 

Helpful?
1 Thank chattygirlLondon
Avtar S, Manager at The Angel a Citylodge Hotel, responded to this review

Thank you for taking the time out to share your recent experience at The Angel with the TripAdvisor community. I am sorry that you feel your experience was less than positive regarding getting a good nights sleep and I just wondered if you had approached the reception staff to request a change of room? We realize that some people are... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed May 17, 2016 via mobile

Given the many good reviews online, I had assumed that this hotel would be of a reasonable standard but please do not be fooled, this is by NO means a four star hotel. The mattresses in the rooms are 90% spring - I constantly had metal digging into my back throughout the night. My boyfriend had back pain for at... More 

Helpful?
2 Thank Elmooey
Avtar S, Manager at The Angel a Citylodge Hotel, responded to this review

Many thanks for taking the time posting your feedback with us. I am sorry that your stay did not meet your expectations in the level of comfort of your bed.We take our guests comments seriously and if we receive a number of complaints about a particular item or subject then we review things to see how matters may be improved.... More 

Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed May 16, 2016 via mobile

This is the first time we have been let down by Trip Advisor! We booked a night here after reading mostly complimentary reviews and what a mistake it was. It was booked as we were attending a wedding nearby and needed somewhere to get a good night sleep beforehand. The room was ok, although I noticed that there were some... More 

Helpful?
2 Thank NoraLee11
Avtar S, Manager at The Angel a Citylodge Hotel, responded to this review

Thank you for taking the time to post details of your less than positive experience at The Angel. My apologies for taking so long to respond to your observations but this was for reasons beyond my control. First of all I would like to apologize unreservedly for the circumstances that made you feel you had no other option than to... More 

Leicestershire
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 8, 2016

Although located on a main road it's not that noisy that you can't sit and enjoy a drink outside in the sunshine. Staff and customer service excellent and very helpful. The carvery was as expected. The breakfast had a wide choice of hot and cold options. My only negative comment is that the lodge rooms need some upgrading and soundproofing.

Helpful?
1 Thank Squiffy0318
Avtar S, Manager at The Angel a Citylodge Hotel, responded to this review

Dear Squiffy0318 Thank you for taking the time out to provide us with your positive feedback from your recent stay I am pleased that you found both our staff and customer service excellent-it is always rewarding to know the hard work that we are putting in is being recognized. I note your comments with respect to the lodge rooms and... More 

Reading,Berks, UK
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed May 6, 2016

Don't get me wrong this is not a bad place to stay, but it is a bit pricey. So far out in the sticks that they have trouble getting taxis and give you loads of numbers to try - or is just that they cannot take the trouble to get taxis? All twin rooms are in the separate annex and... More 

Helpful?
3 Thank woodchal
Avtar S, Manager at The Angel a Citylodge Hotel, responded to this review

Thank you your for your overall positive feedback on your recent stay. Whilst you may feel that that The Angel is "pricey" we feel that for the facilities we offer our prices represent good value for money. We routinely check our prices against other similar hotels in the surrounding area and find that our prices compare very favourably, even against... More 

1 review
5 of 5 stars Reviewed April 27, 2016 via mobile

My partner and I stayed on sat night 23/04/16 we needed a night away from kids, work etc. Stayed in room 212 which is the largest double in the building. Room was warm, welcoming and spotless. Best carvery I have had ever, nothing cooked from frozen all fresh and home cooked. All members of staff from barstaff to the lovely... More 

Helpful?
Thank Karrie-anne1973
Avtar S, Manager at The Angel a Citylodge Hotel, responded to this review

Thank you for taking the time to submit your feed back to us via TripAdvisor. It is always gratifying to receive such a glowing testimonial from one our guests as it means that all the hard work we are putting in to get things right is succeeding. I will pass your kind comments on to the staff. We look forward... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Please note that this hotel was sold in August 2014 and is no longer part of the Citylodge Hotel Group. ... more   less 

Additional Information about The Angel a Citylodge Hotel

Address: Gosport Road, Alton GU34 3NN, England
Location: United Kingdom > England > Hampshire > Alton
Price Range: $77 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Angel a Citylodge Hotel 4*
Number of rooms: 42
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