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The Lowry Hotel

Traveler (1021)
Room & Suite (346)
Dining (86)
Certificate of Excellence

About

#4 of 20 hotels in Salford
Location
Cleanliness
Service
Value
Certificate of Excellence
Manchester's most fashionable hotel, the award-winning Lowry Hotel is ideally situated on the banks of the River Irwell in the recently-developed Chapel Wharf area on the Salford-Manchester boundary. The first five-star hotel in Greater Manchester, The Lowry Hotel makes a bold contemporary architectural statement with its dramatic, curved, glass-fronted façade that creates a light and airy feel within the hotel interior.
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Property amenities
Restaurant
Room service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Sauna
Wheelchair access
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Room amenities
Air conditioning
Minibar
Refrigerator in room
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Modern

Location

Full view
100Great for walkers
Grade: 100 out of 100
186Restaurantswithin 0.3 miles
47Attractionswithin 0.3 miles
3,332Reviews
41Q+A
100Room tips
Traveler rating
  • 2,117
  • 729
  • 277
  • 124
  • 85
Time of year
Traveler type
Language
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  • English
Popular mentions
We stayed at the hotel to celebrate a birthday. I paid to upgrade from one of the deluxe rooms to a superior room with river view. (Which is basically the same room...I have since learned) on arrival we were taken to the wrong room. I had to e mail reception to prove that I had
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The Lowry hotel is by far the best hotel in Manchester. From the comfiest beds to the best cocktails it has it all going on. I stay here frequently with family and friends and the staff have always went out of their way to help. Especially Bob on concierge, who is so friendly
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Response from Jasonorton, Guest Services Director at The Lowry Hotel
Responded yesterday
Dear 956robynt, Thank you very much for taking the time to share such a wonderful review following your visit with us. It is true that our team takes great pride in being part of the Lowry family and it is so rewarding to hear of their exceptional and welcoming service from our guests. I will be delighted to share your kind words with them all especially Bob, Kind Regards Jason Orton Guest Services Director
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Stayed here many times but the staff are so good I decided to leave a review. We had a disaster on the way down and I needed my dress cleaned as we were going out. Bob on concierge actually washed and pressed it for me! How cool is that. Well done Bob ( the cute one on
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Response from Jasonorton, Guest Services Director at The Lowry Hotel
Responded yesterday
Dear W3434AAjuliat, Thank you for your recent feedback following a stay at the Hotel. We are so pleased that the service and attention from Bob was excellent. We do love when our team go above and beyond! I will make sure he gets recognition for your kind words. We look forward to your return in the near future. Kind Regards Jason Orton Guest Services Director
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My business plans changed and therefore I had to cancel my room. The hotel refused the cancellation and said they would charge the full amount to my credit card (including optional breakfast) claiming it was because I'd purchased in advance !? Be warned. Lousy customer service.
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Response from Jasonorton, Guest Services Director at The Lowry Hotel
Responded yesterday
Dear JBmxxxx, Thanks for taking time to review. I'm sorry you feel this has been lousy customer service but it does state at time of booking our cancelation terms. We hope next time you are on business you choose to stay with us again. Kind Regards Jason Orton Guest Services Director
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+1
We always love this Hotel - the access to the city is perfect, location for shopping also perfect but it’s the hidden stars that make this place special. Take the concierge guys - always eager to help and there to please. The real star for me is Bob - he is more like a friend
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Response from Jasonorton, Guest Services Director at The Lowry Hotel
Responded yesterday
Dear MULCASTER2, Thank you for your recent feedback following a stay at the Hotel. We are so pleased that the service and attention from our team was very special. I am delighted to read that the concierge team have gone above and beyond and I will make sure Bob and team get recognition for this. I will pass on these positive comments to them also. Kind Regards Jason Orton Guest Services Director
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PRICE RANGE
$122 - $470 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandSalford
NUMBER OF ROOMS
165
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