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Premier Inn Thurrock West Hotel

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Premier Inn Thurrock West Hotel
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609 Reviews from our TripAdvisor Community

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Showing 605: English reviews
Level Contributor
124 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed yesterday NEW

Solid typical premier inn Positives - Modern decent quality large rooms, clean and comfortable bed with air conditioning. Restaurant reasonable quality and small bar with draft beers. Pleasant helpful staff - attentive and quick in bar. 2 mins drive to M25 junction north end of dartford crossing. No noise from nearby roads Negatives - Parking - not enough, Building work... More 

Helpful?
Thank Dave_W806
Cardiff, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Even though there was extensive work going on, there was still plenty of parking. We were greeted by the loveliest receptionist who was genuinely interested in our day. Our room had air con on as we walked in, as it was a ridiculously hot day this was greatly appreciated. Travel cot for a 2 month old was an excellent standard... More 

Helpful?
Thank Ali G
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We visited just last week and we had a pleasant stay. Checking in was a doddle as part of a group booking they had pre-cut keys, room was clean, and came with with air-conditioning unit and nice furnishings. The corridors were hot but often when there aren't windows in hotel corridors that is an issue. Staff were pleasant and more... More 

Helpful?
Thank Chantelle B
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Stayed at this hotel in room 26 (ground floor). Room was fine, clean and comfortable. However, the road behind the hotel appears to be used as a race track. a very disrupted nights sleep by cars racing behind the hotel. I reported it to the reception, who are informing the police. do it appears that this is a common problem

Helpful?
Thank Fred B
WhitbreadHotels, Online Customer Service at Premier Inn Thurrock West Hotel, responded to this review

Hi Fred B Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here all week and the rooms are excellent. Restaraunt good is good but service was awful. Seated at 8, waitress disappears without taking a drinks order which then led to getting fed after nine. The lady behind me sent her food back it took so long and we would be long gone too if we were not still waiting... More 

Helpful?
Thank Alexander S
WhitbreadHotels, Online Customer Service at Premier Inn Thurrock West Hotel, responded to this review

Hi Alexander S Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep and part of this is to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion... More 

Burnley, United Kingdom
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is great - decent rooms, clean and the restaurant is nice. But, and perhaps more even more of a but as they are currently adding more rooms - the car park is far too small. What this means in practice is that many guests who arrive late can't find a space and when I left at 5am there were... More 

Helpful?
Thank 4F6
London, United Kingdom
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed there after a family party and found the rooms to be big and clean. The staff at reception were extremely helpful organising transport to and from the venue of the party. As previously mentioned the breakfast the following morning was lovely, freshly cooked and a wide choice - would definitely recommend

Helpful?
Thank Elizabeth H
Purfleet, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 weeks ago

In all the places I have stayed or organised for my family to stay this has to be the worst, it has the most unfriendly and unhelpful staff I have ever encountered, I had a wedding card stole from me and I was told that they would even look at cctv because it wasn't there job even though the table... More 

Helpful?
Thank aorapa
WhitbreadHotels, Online Customer Service at Premier Inn Thurrock West Hotel, responded to this review

Hi aorapa Thanks for taking the time to review your stay. Our main objective is to deliver a high level of service in all our establishments and I'm really sorry that we failed to provide this during your visit. Please be assured that your comments will be duly followed up by the Management Team at this hotel. I would also... More 

Worcester, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here on the way home after a bank holiday weekend away. What you would expect from a premier inn, comfortable rooms that are well maintained. Breakfast also good quality. Our daughter suffered a fall and banged her head, meaning that we had to rush her to a&e. The staff were really helpful to us; especially the guy working nights... More 

Helpful?
Thank Chris J
Chester, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed here a few times on business. The hotel is 2 mins from the M25 and handy for the industrial estates around Thurrock and Grays. It is next to a main road. Usual Premier Inn with pub style food. Clean rooms. Limited parking. Every time I have been midweek it has been very busy. Traffic in the area... More 

Helpful?
Thank Kev3814
Questions? Get answers from hotel staff and past guests. Ask a question

19 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
A shopper's paradise - just a short drive from both intu Lakeside and Bluewater shopping centres ... more   less 

Additional Information about Premier Inn Thurrock West Hotel

Address: Stonehouse Lane, West Thurrock, Grays Thurrock RM19 1NS, England
Location: United Kingdom > England > Essex > Grays Thurrock > West Thurrock
Price Range: $63 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Thurrock West Hotel 3*
Number of rooms: 161
Reservation Options:
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Also Known As:
Premier Inn Thurrock West Hotel West Thurrock, England
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