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Staff here were friendly and tge breakfast was good. Hotel about a 15 minute walk from the station and near the University. The room was OK but not the cleanest. Cups were dirty and bathroom not up to scratch. Apart from that room ok but...More
Stayed here for wedding. Had two rooms booked. Whilst hotel facilities were good. Have been charged twice for room and hotel reception staff are rude and unhelpful, suggesting I needed to prove this. Would not recommend this based on staff attitude aloneMore
1 Thank Chalkyjohnson
Response from RicardoSanta-Rita, General Manager at Best Western Atlantic HotelResponded 3 weeks ago
Dear Mr Johnson,
Thank you for your trip advisor review. On your check out, indeed my Receptionist charged the card twice by mistake, however as she noticed straight away, she has refunded your card five minutes later. Unfortunately, your bank has not refunded the money...More
The rooms are great in that they are clean and comfy - great shower plenty of tea and coffee, the room we had 119 had a very poor fitting window causing a draught and lots of noise from the traffic and passers by which is...More
Having read some the reviews on this site I was a bit sceptical to book the Atlantic Hotel, but now that I have stayed, I have to say that some people are impossible to please or they are talking about a complete different hotel.
I have been a regular at The Atlantic for a couple of years. I have never had a bad stay and without doubt, the staff both in reception and in the bar/restaurant have always been outstanding. I have to commend them by name as they...More