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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ashdown Park Hotel & Country Club
Updated 07/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Location
4.8
Cleanliness
4.6
Service
4.4
Value
3.9
Surrounded by the Ashdown Forest, which according to the famous children’s author, A. A. Milne, is the woodland that inspired his Winnie The Pooh stories, the Ashdown Park Hotel and Country Club offers the heights of luxury in the heart of East Sussex.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Tennis court
Highchairs available
Electric vehicle charging station
Valet parking
Indoor pool
Heated pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Wine / champagne
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Non-smoking hotel
Picnic area
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, French
Location
Full view
Contact
nr Forest Row, Wych Cross RH18 5JR England
Getting there
Rental CarsSee all Wych Cross rental cars
2711Reviews18Q+A100Room tips
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Most Recent
We booked for one night and afternoon tea. Service was terrible the afternoon tea arrived without the tea and no cream for the scones and when I eventually attracted the attention of a waiter he said "you have to order tea separately" absolute joke!! When the tea arrived there was no milk or sugar We sat outside and wanted drinks but had to get up and ask the waitress who was chatting with another guest and was oblivious to us sitting without a drink. It's not cheap to stay at hotel and I expect a first class service which I didn't get!! They need to employ a matrie'd to keep an eye on the staff.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Ben Booker, General Manager at Ashdown Park Hotel & Country Club
Responded 3 days ago
Dear Guest, I would like to offer my sincere apologies for the disappointment caused during your recent experience at Ashdown Park Hotel & Country Club and appreciate your feedback which will be raised with the Lounge & Bar Manager, to ensure our usually high standards are being maintained for all of our guests. We hope this will not deter you from visiting us again in the future. Kind regards, Ben Booker, General Manager
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We have stayed here on a few occasions, and have always enjoyed the overall experience. The buildings and surrounding grounds are outstanding and, as mentioned in other reviews, some of the rooms would benefit from a little freshening up, but when you look at the overall package, we still think that it is worth a visit. The food in the Anderida restaurant was good, although perhaps not as good as on previous visits, and we found all members of staff to be very helpful and friendly.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Ben Booker, General Manager at Ashdown Park Hotel & Country Club
Responded 3 days ago
Dear Guest, We appreciate your feedback following your recent visit to Ashdown Park Hotel & Country Club and would thank you for taking the time to share your review on Trip Advisor. We are glad your overall experience was enjoyable and look forward to welcoming you at a future date. Kind regards, Ben Booker, General Manager
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This was a 70th Birthday treat for my brother. First of all, the staff where really attentive and polite. However, female staff wearing trousers looked far smarter than female staff wearing mini tube skirts! Then we move on to the cream tea itself. This was for three of us, with one requiring gluten-free. We were offered a drink to start and you can have as many tea or coffees as you would like with the cream tea. We all ordered a coffee, which was ok, but was lukewarm, and we had to ask for sugar which came in little packets, not many brown sugars which you normally have in coffee. We had to ask for some more, and we thought that sugar crystals or cubes would have been more appropriate for such a hotel. Then came the cream tea on two stands, one normal and gluten free, with 2 scones and 4 cakes and sandwiches on each. We all agreed the sandwiches were particularly nice, but no butter for the scones, which I think should have been there. A table close to us also had to ask for sugar and also asked for butter. These are issues I didn’t expect from a high end cream tea. I had to use the gents and upon washing my hands there were no paper towels to dry my hands. My wife also used the facilities and the bin was overflowing with used paper towels and generally looked unkept. The garden and grounds are amazing. If the sun is shining it’s lovely to sit outside. However, I feel this was overshadowed by these issues - lukewarm coffee, no sugar offered at first, no butter for scones, and toilets not looked after. Covid restrictions have now lifted and we expected much better than this. We rarely complain about anything to anyone, and usually always leave positive reviews as we have a family member in the industry so appreciate its challenges. We had 5 different staff deliver our cream tea and I noticed lots of other staff around. I really don’t think this should be the norm for a four star hotel. Overall our experience was disappointing and very overpriced. We were very much looking forward to it and dressed up accordingly, but our attire didn’t warrant the venue. This was a big treat for the 3 of us and I really don’t think we were given a four star cream tea. Service charge was paid as staff were friendly, but the overall experience was lack lustre and not what we anticipated.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Ben Booker, General Manager at Ashdown Park Hotel & Country Club
Responded 6 days ago
Dear Guest, Thank you for sharing your review of Ashdown Park Hotel & Country Club following your recent visit for Afternoon tea and please accept my sincere apologies for the shortfalls in service experienced which do not reflect the usually high standards we are proud to offer our guests. Please be assured that your comments will be reviewed with the relevant department managers to ensure both the presentation and service are perfected going forward and we appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you again in the future and please feel free to contact the General Manager's Secretary if you would like to talk further. Kind regards, Ben Booker, General Manager
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Stayed at this hotel as a mini break with a spa package included. Driving up to entrance very pretty, however, first impressions once in reception not great. Touted as a 5* hotel I would definitely disagree. Have stayed in many around the world and I would say this one did disappoint. Went to check in - no warm welcome did not feel special room not ready told to go and wait in lounge - no drink offered or any warm welcome. Went back later to collect key asked where room was just, got a point to the stairs, rude and unhelpful!, found room, booked a suite £500 a night so not cheap. Room OK smelt very musty and stale like it hadn’t been used for ages had to open all windows rest of day to try and air it. Weirdly lights all work off one switch by door if you want to get up during the night you will trip over as you can’t turn on beside light! Crazy especially if elderly and worried about falling. No mini bar again at this price point kind of assume this is basic thing. Room service - call they don’t pick up. Dinner in restaurant was lovely waiter went extra length to make me feel welcome and tailored meal to dietary requirements so 10/10 for that. Then hospitality failed again went to bar asked for a cocktail barman not busy said he would bring it over. Waited at least 15 mins went back to bar guy got annoyed wandered off ignoring me, I gave up and went to my room 1/10. Spa treatments excellent had hot stone massages, felt very safe from covid. 10/10. Brasserie lunch delicious except no one brought menu so I had to search for one, food tasty 6/10. Generally I would say hospitality needs to be retrained on politeness and also being attentive to guests. Would I come back? Based on cost state of room and hospitality no I would rather go back to a proper 5* hotel like Ashford Castle in Ireland which feels like a home from home with the care they offer.…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Ben Booker, General Manager at Ashdown Park Hotel & Country Club
Responded 6 days ago
Dear Guest, Thank you for taking the time to share your review of Ashdown Park Hotel & Country Club on Trip Advisor and we appreciate your feedback which will be shared with the Heads of Department to ensure our usually high and exacting standards are being maintained for all of our guests. We are very sorry for the shortfalls in service experienced whilst we have at times been short of staff within the service team and we really hope this will not deter you from visiting us again in the future. Kind regards, Ben Booker, General Manager
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Fairly rundown buildings. Little lights in the room. Very easy to hear the next door neighbors. Breakfast below B&B standard. However, service both attentive and friendly and the food at the Forest Brasserie was really good both for lunch and dinner.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Ben Booker, General Manager at Ashdown Park Hotel & Country Club
Responded 6 days ago
Dear Guest, We appreciate your feedback following your recent stay at Ashdown Park Hotel & Country Club and thank you for taking the time to share your review on Trip Advisor. We hope to have the opportunity to welcome you again soon. Kind regards, Ben Booker, General Manager
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I was give a red letter day voucher for my birthday and Christmas by my parents and had no hesitation in paying extra to be able to stay at a hotel that I have wanted to stay at for a long time, mainly because of the food..... ERROR ! We used spa which was lovely and very relaxing for my heavily pregnant fiancée, she then wanted a nap so we returned to the room and relaxed for a bit, before gearing our selves up for a awesome dinner, where I had already decided what we were going to have . I came to the hotel about 15 years ago as a friend of mine who was on the same catering course as me was allocated Ash down as his work placement, ever since then I have wanted to stay and eat at the restaurant. We used the spa and had a drink afterwards up in the bar which was nice then we had a rest upstairs in the room before the much anticipated meal. We went to the bar at 19:00 for a drink before our meal and pre ordered our mains at 19:15 and took the plunge and went for the chateaubriand, priced at £38pp but it was Ashdown Park so thought it would be amazing. Seated at 19:30, served some bread, ordered a glass of wine..... That's where the whole experience ended as a good one, there was no communication with any other member of staff until 20:25 (1hr 10min after pre-ordering) when I called a waiter over to ask if our food would be ready soon after seeing a couple of them look over and then frantically do something on the computer. I asked if the waiter we had pre-ordered with had not processed the order but the waiter said "no the chateaubriand takes a bit of time to cook". Im a chef so I know full well it does not take 1hr10min to cook and then rest the steak, let alone 1hr35min which is actually how long it did take. Not one person came to top up our dink or ask if we wanted another one, we felt invisible when we could see other tables getting the service you expect coming to a place like Ash Down. Breakfast was good but in all honesty we just wanted to get home The meal ruined the whole day and night and I felt embarrassed ash you could see that the tables around us had seen what had been happening. I filled in the feed back form that you get sent a week after you have left and asked for a call back or an email and receive nothing. You come to somewhere like Ashdown park hotel to be spoilt but were made to feel anything but from start to finish.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Ben Booker, General Manager at Ashdown Park Hotel & Country Club
Responded 1 week ago
Dear Guest, We are very sorry you have had cause to leave this review on Trip Advisor following your recent stay at Ashdown Park Hotel and for the service shortfalls mentioned therein. We have been in touch via email and are obviously very sorry if this has not been received, please be assured we will be in further contact today. With regards, Ben Booker, General Manager
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We visited this charming elite hotel over the bank holiday weekend. The reception staff were very welcoming and we were checked in very quickly by Kevin. We were helped to our rooms which were beautiful and thoughtfully stocked with a welcome gift of sweets. The views from our room were breathtaking and our beds were so comfortable and made very well. There was a nice selection of shampoos in the shower and the water pressure in the showers was amazing. Dinner in the restaurant was very enjoyable and there are nice options for children - I would recommend the sausage with sweet mustard dressing with fries for children. Breakfast was also enjoyable - there was a buffet as well as a la carte - the haddock with crumpet, egg and Hollandaise sauce was my favourite. I also highly recommend their sausages and hash browns. We had afternoon tea as well which we thoroughly enjoyed - the cakes were delicious and filling. The staff were very accommodating and always came to check if we had everything we wanted. We used the swimming pool which was nicely heated and also had a jacuzzi. The changing rooms were excellent, with clothes drying facilities and also carry bags for wet clothes. There was plenty to do for the children - tennis, table tennis etc. The building and grounds are so beautiful, especially the main building and East wing. The West wing is more modern but is dog friendly. What stands out the most in this hotel and sets it apart is the staff - they go out of their way to meet your needs and are very friendly, always sparing time to check if you are enjoying your stay. Katie and Gavin in the restaurant looked after us very well. Johnny at the bar can produce any cocktail and even grated fresh coconut in order to create a non-alcoholic pina colada. We will definitely return. Thank you!…
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Date of stay: May 2022Trip type: Traveled
Room Tip: Book directly - speak to Louise or Amy in reservations and explain any specific needs.
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Helpful
Response from Ben Booker, General Manager at Ashdown Park Hotel & Country Club
Responded 2 weeks ago
Dear Guest, Thank you for sharing such a complimentary review of Ashdown Park Hotel & Country Club on Trip Advisor and I am delighted all aspects of your Bank Holiday weekend stay were enjoyed. We look forward to seeing you again soon and in the meantime, your kind comments will be shared with all the team. With regards, Ben Booker, General Manager
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+1
We arrived on Saturday, easy check in our suite was ready. Lovely suite, slightly dark but within character of the convent history, we loved the stained glass windows. We had reserved a table in the restaurant but we were told they couldn’t honour our reservation as they had 2 weddings so we ate in the Forest Brasserie. Excellent staff, prompt service, delicious food. Breakfast in the main restaurant was a little chaotic as there wasn’t enough staff or chefs to keep with the food requirements, but the staff apologised and worked hard to try to keep up with demand. Spa is amazing I had a massage by Jolene and it’s the best I have ever received. Swimming pool is nice I just wish it was a hot tub rather than a chilly bath pool. All the staff we polite and well trained I just think they need more staff. Overall good 4* we will return and hope to give 5*…
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Date of stay: May 2022Trip type: Traveled
Room Tip: Give plenty of time as service is slow
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1 Helpful vote
Helpful
Nobody can doubt the beautiful building and surroundings, however for outdoor tea on the lawn.. the fountain in the lake is so large and noisy (you can hear the electric pump that powers it too) that it is obtrusive. The service for afternoon tea was friendly but inaccurate (one guest was left without a coffee) The food was expensive, yet average. At these prices everything should be top quality locally sourced organic / biodynamic and it is not. The cookies were poor, over sweet and stodgy. I even suspect cheap genetically modified soya bean oil is being used in the kitchen and I read in another review that they serve fois gras here. If you want better quality than this try Plaw Hatch farm, Tablehurst Farm, Seasons Kitchen. They are not even pretending to be posh and their food is of a higher standard. Why not source your ingredients from some of the many superb local businesses, Sussex Kitchen, Brambletye, Plaw Hatch, Tablehurst to name but a few. So much potential for this place to excel but they miss the mark by a long shot.…
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Helpful
We were given a red letter day gift or sparking afternoon tea for two which we booked for Good Friday. We decided to bring our son to and buy him the Winnie the Pooh afternoon tea, ashdown park is absolutely stunning it was a beautiful sunny Good Friday. Service was good, carrots on my sons plate were dry but everything else looked good and he was happy. Our afternoon tea was fine plenty of lovely cakes and everything was fresh. We handed our voucher to our waiter at the beginning but were then given our bill without the voucher taken off but this was rectified straight away. We had a lovely walk round the grounds loved all the stunning fresh flowers in the hotel
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Ben Booker, General Manager at Ashdown Park Hotel & Country Club
Responded 4 weeks ago
Dear Guest, Thank you for sharing your review of Ashdown Park Hotel and Country Club on Trip Advisor following your visit over the Easter weekend for Afternoon tea which we are delighted you enjoyed overall. We really appreciate your feedback which will be shared with the Lounge Manager and hope to see you all again soon. Kind regards, Ben Booker, General Manager
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PRICE RANGE
$199 - $357 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ashdown park hotel and country club
LOCATION
United KingdomEnglandEast SussexWych Cross
NUMBER OF ROOMS
106
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Claim Your Listing Frequently Asked Questions about Ashdown Park Hotel & Country Club
Which popular attractions are close to Ashdown Park Hotel & Country Club?
Nearby attractions include Pooh Corner (3.6 miles), Standen (3.4 miles), and Ashdown Forest (1.1 miles).
What are some of the property amenities at Ashdown Park Hotel & Country Club?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Ashdown Park Hotel & Country Club?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ashdown Park Hotel & Country Club?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Ashdown Park Hotel & Country Club?
Conveniently located restaurants include Thai Time @ Forest Row, Gravetye Manor, and Cat Inn.
Are there opportunities to exercise at Ashdown Park Hotel & Country Club?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Ashdown Park Hotel & Country Club located near the city center?
Yes, it is 0.7 miles away from the center of Wych Cross.
Are any cleaning services offered at Ashdown Park Hotel & Country Club?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ashdown Park Hotel & Country Club?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ashdown Park Hotel & Country Club offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ashdown Park Hotel & Country Club?
The staff speaks multiple languages, including English and French.