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Very disappointed about the visit, the TV advertising painted a very different version of reality.
The bed was comfortable and that is about the only feature to receive a compliment.
The breakfast was a huge disappointment and not one I would recommend, better to visit...More
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Room is dark 1 main light dirty toilet never been cleaned lady's bin was not empty when we went in
Food not much good took 1hour to eat supermarket up the road much better and cheaper will not stay there any moreMore
1 Thank Dtony40
Response from WhitbreadHotels, Premier Inn Team at Premier Inn Newhaven HotelResponded May 3, 2017
Thanks for taking the time to share your review.
It's a shame to read of your disappointment due to the level of cleanliness and the delay in your food being served.
I've raised your comments with the Hotel Management Team so that they...More
The rooms were fine but the hotel itself is a bit tatty. The car park and areas around it need a good tidy up. All staff were pleasant and helpful. The extractor fan in the bathroom was very loud and some of the grouting was...More
Stayed here for a couple of days though work.
Staff were absolutely wonderful, rooms usual standard and the restaurant was pretty good too
All in all a great place to stay and would recommend whole heartedly.
Stayed here for 2 nights - couldn't fault it - staff really lovely - the most comfortable bed - excellent value for money ! Great location, room met all our expectations. Will Defo stay again ! Thank you premier inn newhaven :)
Response from Bristolbs7 | Reviewed this property |
The most you are supposed to have is 2 adults and 2 kids in a room. Book a family room and you’ll get a double plus 2 singles. Just bring a mat and sleeping bag with you for the 3rd child. I don’t think the staff care... More
The most you are supposed to have is 2 adults and 2 kids in a room. Book a family room and you’ll get a double plus 2 singles. Just bring a mat and sleeping bag with you for the 3rd child. I don’t think the staff care. They’re very understanding and accommodating