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Premier Inn Durham (Newton Aycliffe) Hotel

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Premier Inn Durham (Newton Aycliffe) Hotel
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254 Reviews from our TripAdvisor Community

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Showing 254: English reviews
Lake District, United Kingdom
Reviewed yesterday NEW

The Premier Inn was faultless, the food across the road was absolutely horrible. Stone cold, not even a little bit cold, FREEZING and took over an hour and 15 to come, after being advised it would take 15 minutes.

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Helpful?
Thank liam621
Inverness, United Kingdom
Reviewed 2 weeks ago

Breakfast was ok, but mushrooms looked and tasted as if dipped in warm water rather than being properly cooked. Staff appear overwhelmed at times when trying to serve customers, clean tables and restock the buffet. Slippery,icy underfoot conditions outside the reception resulted in a man falling flat onto his back even after we had reported the icy conditions to reception.

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Helpful?
Thank Seonaid C
Oxford, United Kingdom
Reviewed 2 weeks ago

Very clean and tidy, exactly what you'd expect from a Premier Inn, however the room was so noisy due to creaking floorboards above it was almost impossible to sleep. If I had to stay there again I'd ask for a room on the top floor.

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Helpful?
Thank Ben T
WhitbreadHotels, Premier Inn Team at Premier Inn Durham (Newton Aycliffe) Hotel, responded to this review

Hi Ben Thanks for taking the time to share your review. I'm pleased to hear you found the room to be clean, although it's a shame to read of the noise disturbance you experienced. I've passed your comments on to the Management Team for their information, however you're more than welcome to contact our Reception Teams prior to your arrival...

Nottingham, United Kingdom
Reviewed 3 weeks ago

Friendly staff nice and warm room ' beds very comfortable will use this inn again no noise from outside and a hungry horse restaurant ( Gretna green ) just one minute away food there is lovely the breakfast is great to start the day off grandson had lots

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Helpful?
Thank john e
Basingstoke, United Kingdom
Reviewed 3 weeks ago

Stayed one night while going north. Room clean with a comfortable bed. Spacious room. Reception staff friendly. Dinner and breakfast served in pub opposite. Breakfast had good choice. Easy location just off motorway.

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Helpful?
Thank Rup_UK
Stockport, United Kingdom
Reviewed October 5, 2016

Stayed here to see the Kynren production in September. Basic hotel with onsite restaurant. Staff helpful and friendly, but bed really uncomfortable. A mattress topper was provided but didn't help that much.(not had this problem before in a Premier Inn) Food ok,

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1Thank Margaret F
Gillingham
Reviewed September 27, 2016

Absolutely brilliant hotel and exceptionally helpful staff. Campus shared with Hungry Horse so you can. be sure of good food and drink. I f arriving by train do arrange a taxi beforehand as as onward travel. info at station is non existent and taxi.companies. busy. and understaffed. There is no bus service psst the Premier Inn as council have diverted...

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Helpful?
Thank clifford_ison
Leicester, United Kingdom
Reviewed September 20, 2016

What a jewel this place is - it has very welcoming staff and is in a great location, central for Durham, Barnard Castle and Bishop Auckland. Very reasonably priced and clean rooms. Only let down by the quality of food at the Hungry Horse next door! Having said that we only tried one meal and others may have been better!

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1Thank Juliette B
Barnsley
Reviewed September 19, 2016

Disappointing stay this time stayed 3 times before but standards slipped this visit room was not set up for mainly of 4 pub across was disappointing this year toilets were a disgrace sour milk at breakfast had to get the staff to change it mentioned toilets too but they just said its because cleaner not been but toilets were blocked...

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Helpful?
Thank craig_taylor73
WhitbreadHotels, Online Customer Service at Premier Inn Durham (Newton Aycliffe) Hotel, responded to this review

Hi Craig, Thank you for taking the time to review your stay with us. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep and part of this is to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed...

Chorley, United Kingdom
Reviewed September 19, 2016

More of a 3.5 * than a 3.... Average hotel...Staff very friendly....We were here to see the Kynren performance which is about 7 miles away..... Shower was poor...I had to run round under it to get wet........ worth the price....

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Helpful?
Thank Brian H
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Ideally located within easy reach of the A1(M). For shops and local amenities this hotel is close to Darlington. Durham city centre is only 9 miles away and for business this hotel is near to Newton Aycliffe Industrial Estate. Our Durham (Newton Aycliffe) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite restaurant. ... more   less 

Additional Information about Premier Inn Durham (Newton Aycliffe) Hotel

Address: Great North Road, Newton Aycliffe DL5 6JG, England
Location: United Kingdom > England > County Durham > Newton Aycliffe
Price Range: $55 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Durham (Newton Aycliffe) Hotel 3*
Number of rooms: 44
Reservation Options:
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Also Known As:
Premier Inn Durham (Newton Aycliffe) Hotel Newton Aycliffe
Premier Inn Newton Aycliffe
Premier Inn Durham (Newton Aycliffe) Hotel County Durham
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Questions & Answers

Here's what travelers have asked, with answers from Premier Inn Durham (Newton Aycliffe) Hotel staff and other travelers.
3 questions
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Nottingham, United Kingdom
over a year ago
Nottingham, United Kingdom
over a year ago
over a year ago

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Questions? Get answers from Premier Inn Durham (Newton Aycliffe) Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Take extra tea and coffee as only enough for 1cup each per day”
 of 5 bubbles GambianDreams, Sep 5, 2016 | Read review
“We were on the ground floor and as the building is quite old heard people moving around quite a lot on the floor above!”
 of 5 bubbles 508jackieb, Aug 3, 2016 | Read review
“ask for a back room.”
 of 5 bubbles johncO1536IP, Jul 24, 2016 | Read review
“Rear facing rooms look out across fields, front overlook car park and pub.”
 of 5 bubbles 227janicek, May 18, 2016 | Read review
“They listen to your requests and I have not been disappointed yet after spending 4 weeks there and am looking to return next week..”
 of 5 bubbles vonney1, Mar 16, 2016 | Read review
5 of 5
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