The Hotel is really amazing!The receptionist is very friendly and always very helpful. The beds Are a bit small but You get used to that. The breakfast is very delicious and the Lunch, too. I Would Not hesitate to Stay There again and make the amazing tours With the very nice guide.
What an experience! We visited in Jan to embrace the polar night, had 3 nights in this hotel and one at the trappers lodge up at Bolder Valley with the huskies. The hotel was lovely, traditionally made from wood, welcoming atmosphere and lovely and warm. The reception was really nice with cosy seating and a community feel. Breakfast was a buffet style which was nice, basic but absolutely fine. They have a seating area upstairs under a clear roof which is fab to see the northern lights sat under a blanket. The hotel is on the main street so really accessible for the local coop and other shops and restaurants. We found the staff very friendly and the rooms comfortable.
I visited Svalbard with my son in dec/ Jan and split my time between basecamp and another hotel. BASECAMP is right in the middle of the town centre so within safe walking distance of most cafes restaurants etc. As there was a bear about!! From we arrived we felt totally at home and comfortable enough to ask all the stupid questions tourists probably ask!! They helped book excursions for us in advance, helped with taxis to restaurants etc. I was concerned as the first night we were booked on an overnight elsewhere and would have several hours to kill before heading there but the hotel gave us our room a night early as no one had booked it. ! Incredibly cosy, like a log cabin, with ladders to beds on mezzanine and a hatch into a communal lounge space with tv and games. It’s not for everyone, and somewhat unconventional but it was perfect for us.…
We stayed here for 3 nights. Absolutely marvelous hotel. The entire hotel is made of wood. We had two rooms with a deck and bunk bed style. The rooms are cozy, rustic and an experience in themselves. The people here are warm, welcoming and friendly. The place itself is magical. Breakfast was good. Dining at Kroa was also fabulous. The amenities are fantastic. They have a gorgeous reception area where you can read or play games and enjoy the feeling of being up north! A must stay if you're ever visiting Longyearbyen!!
The hotel is decorated like an older trapper's lodge, which is so charming. The staff is super nice and the whole trip was really smooth since we were doing all of our activities with Basecamp Explorer. It is a bit on the expensive side, but then again all of Svalbard is expensive and this hotel really added to the experience of the trip. Rooms are clean and comfortable, can't recommend enough.