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Smartline Sergios Hotel

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278 Reviews from our TripAdvisor Community

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Showing 130: English reviews
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Myself and my partner recently stayed here and wow the pictures are nothing like this hotel! I will first start with the rooms it was 2 single beds put together which is fine but my husbands had slats missing and when he sat at the bottom of the bed he fell through it! We was given a old brown blanket... More 

Helpful?
Thank simera123
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I feld very good, perfect reception and receptionists, very-very tasty and perfect breakfast, lanch and dinner every day, always maked up the rooms, all of the staff were very nice and friendly whith me, the beaches are near to the hotel, and the pool area was nice too.

Helpful?
Thank András S
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

My partner and I booked this hotel last minute after searching for a relaxing week away. We arrived at the hotel late and had to wait a long time to check in as there was only one member of staff at reception. It became apparent that all new arrivals were being given rooms on the ground floor. Upon seeing our... More 

Helpful?
1 Thank TeacherFeatures
Larbert, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean towels changed every day service was very good especially Kostas who would go out of his way nothing was any bother Hotel at a great location for Star beach one way &harb our / bar street the other Short bus journey toMalia Stallis or sissi

Helpful?
Thank Helen T
Level Contributor
52 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Overall I was disappointed with my stay at Sergios. However let me go over some positive points first: 1. They did try and solve issues with the rooms. 2. The salad bar is excellent. 3. On the whole the staff are lovely. 4. The freshwater pool is great (albeit small) 5. Self service drinks. Ok so how about the negatives?... More 

Helpful?
Thank Hall_vi
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Good points: - clean environment - close to beaches/bars/places to eat - breakfast was ok usual selection of foods that people would have for breakfast - all staff were friendly and helpful Bad points: - the alcohol/soft drinks that are provided for all inclusive were not very nice and you don't get much choice Having read reviews about the meals... More 

Helpful?
Thank Katheryn M
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Guest, thank you for writing your comments on trip advisor. We take every comment seriously; it doesn’t matter if positive or negative. It's nice of you to appreciate our cleanliness, our good service and our friendly staff. We apologize for not having been able to fulfil 100% your expectations. However the remarks you made about the food at our... More 

Cumbernauld, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We booked this last minute and arrived at the hotel during the early hours of the morning, The hotel looked okay initially, however we were given a ground floor room, which was terrible. We could hear everyone coming and going and did not sleep. It was torture, doors banging, loud music, shouting etc. We tried to get moved but were... More 

Helpful?
1 Thank stewnsue
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guest, we would like to thank you for taking your time writing your review and your comments for our hotel. We are really sorry to read that you did not enjoy your holiday in the way you were imagining it. At least you liked our friendly staff and the food which are very important for our house. It is... More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed July 23, 2016

our room was very clean fresh towels and bedding . the staff were amazing , hotel was spotless. only thing letting it down was the wifi you couldn't get a signal most days and the food was very basic. lots of bars and restruants very close to all amenites. the beaches were just over the road from hotel

Helpful?
Thank dawnfisher023
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guest, we would like to thank you for your nice comments about our hotel. It's nice of you to appreciate our friendly and helpful staff who try their best not to leave any wishes open. We are glad that you enjoyed your holidays and we hope to welcoming you soon in our hotel again in the nearest future. With... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 20, 2016 via mobile

We arrived at Sergios hotel and at first glance the room and facilities looked pretty good for the price we paid. Turns out the only good thing was the location. As it's an all inclusive hotel the first meal we had was the meal at night, we thought it was a small choice but seemed ok...we were wrong. Every dinner... More 

Helpful?
1 Thank SmithL24
Cheshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 14, 2016

Just had a good holiday in Crete staying at the Sergio hotel.All the staff were very friendly and helpful and kept the hotel very clean,the food was very good with lots of choice at each mealtime. Would definitely go back.

Review collected in partnership with this hotel

Helpful?
1 Thank Mark W
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Mark, we would like to thank you for your nice words about our hotel. We are happy that you had spent a great holiday and you enjoyed our food, the cleanliness,our hospitality and our service. The staff of the hotel is doing their best to fulfill all your wishes and make your holidays as comfortable as possible. It will... More 

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Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Laundry Service
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A modern and inviting hotel, reflecting the culture and sophistication of its cosmopolitan setting, one of the trendiest Mediterranean tourist resort, Hersonissos The recently renovated comfortable hotel is centrally located in the popular holiday resort of Hersonissos, 28km west of the international airport, close to the beach and all entertainment and sport facilities of the area. The hotel consists of 99 standard double or triple rooms. Service with a Smile makes Sergios hotel unique. ... more   less 

Additional Information about Smartline Sergios Hotel

Address: 180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Price Range: $58 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smartline Sergios Hotel 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Smartline Sergios Hotel Crete, Greece
Hotel Style:
#43 Family Hotel in Hersonissos
#45 Romantic Hotel in Hersonissos
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