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Smartline Sergios Hotel

Certificate of Excellence
180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
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256 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

our room was very clean fresh towels and bedding . the staff were amazing , hotel was spotless. only thing letting it down was the wifi you couldn't get a signal most days and the food was very basic. lots of bars and restruants very close to all amenites. the beaches were just over the road from hotel

Helpful?
Thank dawnfisher023
1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

We arrived at Sergios hotel and at first glance the room and facilities looked pretty good for the price we paid. Turns out the only good thing was the location. As it's an all inclusive hotel the first meal we had was the meal at night, we thought it was a small choice but seemed ok...we were wrong. Every dinner... More 

Helpful?
Thank SmithL24
Cheshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Just had a good holiday in Crete staying at the Sergio hotel.All the staff were very friendly and helpful and kept the hotel very clean,the food was very good with lots of choice at each mealtime. Would definitely go back.

Review collected in partnership with this hotel

Helpful?
Thank Mark W
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Mark, we would like to thank you for your nice words about our hotel. We are happy that you had spent a great holiday and you enjoyed our food, the cleanliness,our hospitality and our service. The staff of the hotel is doing their best to fulfill all your wishes and make your holidays as comfortable as possible. It will... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Came in July with a friend for a girls holiday, had a great time, food good, hotel immaculately clean, staff very helpful and friendly, although pool was small and sun loungers need updating, we could get to the pool everyday. Wifi is very poor hit and miss, showers very small but overall a very good value for money hotel

Helpful?
Thank Lorraine G
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Lorraine, thank you so much for your nice review about us. We are glad that you had a great time and you enjoyed your stay in our hotel. Nice of you to appreciate our friendly and helpfull staff as well as the cleanliness and the good tasted food. Our goal is to make you feel at home from the... More 

Wakefield, England, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for a week the staff was lovely and kind ready to help with information the hotel is a bit run down in parts the swim pool was clean very morning (food) was ok the room was clean very morning with clean towels the question is would I stay here again tbh nope

Helpful?
1 Thank Cherry G
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guest, thank you so much for your online review about our hotel. We are glad that you had a nice time in our hotel and you enjoyed our service, the lovely staff, the food and the cleanliness. We wish you all the best. Your Smartline Sergios Hotel in Chersonissos More 

Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hi having returned from holiday having stayed 1 week it was excellent for the price we paid, the staff were excellent and management, it was spotless towels changed everyday good food excellent location. Thanks well done sergios joe.pauline liverpool.

Helpful?
1 Thank j0epauline
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guest, thank you so much for your nice review about our hotel. We feel very proud to have guests like you who appreciate our good willing and effort to make your holidays very comfortable. It would be very nice to have you back again in our hotel. The whole Team of Smartline Sergios send you many greetings More 

Birmingham, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a great relaxing holiday at the Sergios Hotel. The resort suits all age groups, there are 'rowdy' bars towards the sea front within a 10-15 min stroll and quieter bars around and about.We went to Star Beach 3 times during the week to sun bathe, its a 10 min walk from hotel. Its free entrance to a huge... More 

Helpful?
2 Thank Elaine S
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Elaine, we would like to thank you for taking time writing this detailed review online about our Hotel. We are very glad to read that we helped you spend your holidays as you imagined and we met your expectations. Our staff are giving their best to make all guests happy, satisfy all wishes and resolve any problems. We are... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

The plush modern look of the lobby bar and entrance shown by Thomas Cook sadly isn't maintained though out the rest of the hotel or rooms. Rooms were fairly basic but good and well cleaned. All inclusive food was average, but normally something nice available. Staff were all LOVELY and happy to do their best to give the best stay... More 

Helpful?
Thank Isaac I
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Isaac, thank you so much for the time you devoted writing your review about our hotel. We are glad that you were generally satisfied with our service and especially with our lovely, friendly staff and that you recognised their effort to do their best to provide you a wonderful stay and to be there for you anytime you needed... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago

hotel is very clean, nice rooms, good location and staff are extremely friendly and helpful. food is average, some days better than others but cannot fault it too much due to the price paid you cant expect 5* food. We have just got back from our stay and i can say first hand this hotel has some serious security issues,... More 

Helpful?
Thank luccyyandrews
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Lucy, we would like to thank you for spending your time writing this review on Tripadvisor. First of all, we feel very happy that you liked our hotel and you appreciated the cleanliness, and especially our friendly and helpful staff, who give their very best to please you and make your stay as comfortable as possible. We are very... More 

Denderleeuw, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Everybody is very friendly, helpfull, .... super! I will come back ...tis year ...next year ... Good food! Good drinks. Nearly to the Sea. Excellent without children. Hersonissos at Sergios is the place to be !

Review collected in partnership with this hotel

Helpful?
1 Thank rudy_van_rossen
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guest, thank you very much for having chosen our hotel for your summer holidays and for taking the time to submit your review. Your positive and kind remarks on our team members’ performance and attitude will be passed on to them with pleasure. We are happy to read that we covered completely all your needs. We send you our... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Laundry Service
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A modern and inviting hotel, reflecting the culture and sophistication of its cosmopolitan setting, one of the trendiest Mediterranean tourist resort, Hersonissos The recently renovated comfortable hotel is centrally located in the popular holiday resort of Hersonissos, 28km west of the international airport, close to the beach and all entertainment and sport facilities of the area. The hotel consists of 99 standard double or triple rooms. Service with a Smile makes Sergios hotel unique. ... more   less 

Additional Information about Smartline Sergios Hotel

Address: 180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Price Range: $80 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smartline Sergios Hotel 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Smartline Sergios Hotel Crete, Greece
Hotel Style:
#44 Family Hotel in Hersonissos
#46 Romantic Hotel in Hersonissos
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