Our experience with Kahlua Hotel has begun quite poorly. Arrival: We opted for the most expensive option of a suite with a frontal sea-view and a side balcony, however the room we were given at first, had a small side balcony, without a frontal visibility of the sea. Being surprised and convinced it must have been a mistake, I went to the reception and talked to the lady, who insisted that the room we were given is of the same kind that one we paid for (not to mention we were studying the photos of the different rooms with attention to detail, and went with the most expensive one, paying extra to be sure we got the best of what's there). As I failed to convince the reception lady, who by the way showed a lot of disputable attitude, that we're not in the right place, my partner went again and she succeeded to win as what we paid for. However the ugly impression remained from the start, as it's worse than not nice to have to argue for something that has been properly booked, and paid for. The room: The junior suite with frontal sea view has a great potential, with a balcony coming up directly to the sea, giving you impression of almost being above it. However what struck us from the start, was how poorly maintained the rooms are. All walls were dirty as if somebody walked on them with dirty shoes. There was a spider web, and significant dirt on the floors, glass barriers on the balconies were awfully dirty, and general impression we've had was that it could be a much nicer, even a great place if only someone would put a little bit of effort to make it so (please see uploaded photos). Food: Basically the facility is divided into a 'VIP/Elite Beach Bar' and the 'Kahlua Suites'. As guest within the hotel, we were given 10% discount in the Beach Bar, as well as sunbeds free of charge (for others it's 8 or 10 euro per day as I recall). The dining place is nothing extraordinary, however the quality of food served for breakfasts and dinners is far below any acceptable standard! Vegetables and fruits are great, as everywhere on Crete, however warm dishes, meat, seafood, it's something I wouldn't recommend to anyone with a weaker stomach. Even though we've had half board, consisting of breakfasts and dinners, after 2 or 3 days, my girlfriend would not join me there as she couldn't force herself to even try this food, which basically is on a level of a poor-school canteen. I'm still shocked, how hard it is to fail in preparing a simple omelette, and how can you serve food to your guests which looks like done from the cheapest possible ingredients one could possibly get (specially that everywhere the quality of food is rather fantastic). What made us even more disappointed, was that the food served just next to the canteen, within the Beach Bar, was great and super delicious, as we used to eat few dishes every day while staying on the beach. Facilities: There's a small pool, that honestly we have not used even a single time, as we've seen no reason to do so, while having a beach and sea right in front of the hotel. There's nothing else but it's a small and slender place, which is a part of it's charm, so nothing more should be expected in that area. Service: Probably the best side of this place. Right from the front I have to mention Emilia, amazing lady on duty of serving food in the canteen. She engages all the people coming from breakfast and dinners, has great attitude and charm which can make your day better. Furthermore, Matheo, who has been our waiter during days on the beach, also with a sunny attitude, above average quality of service, and engaging sense of humor as well as plenty of advices. Basically these two people alone made our stay there much better than it could ever be without them. To summarize: We both really enjoyed our 1-week long holiday in Crete and Hersonissos, place is beautiful, local people are very nice, warm and show a lot of hospitality! Food is amazing, in all the places we went to, we've had nothing but great dinners. We will surely come back to Crete, however this time we will not risk with a food in a hotel, as in the end we end up going out to eat almost on every given occasion. Kahlua Hotel could be much better than it is at the moment, however it seems pretty obvious that a change of management is more than required for that to happen. It's not a bad place, but not great either, and we think that in it's current condition, surely not worth the money that's being asked for.…
Service at its best! A perfect escape to relax and have fun. Hotel is excellent, I recommend the suite with sea view. And all the lovely employees made our stay extraordinary! The ladies at the reception fulfilled all our wishes and the lovely beach bar team, especially Andrea and Gaby made our holidays complete. Thank you for your excellent service all day long! Very attentive, surprising and enjoyable!!!
The hotel and the staff is awesome, very close to everything, the beach, the pool, the shops... a lot thinks to do and places to visit. The food of the hotel is very delicious, and thank you Emilia for all, you are a lovely person !!!
Stayed here for 9 days Standard room quite small but clean and has everything you need but if you can get a more expensive room as they much nicer. Reception staff are absolutely amazing. Food in the restaurant is amazing but Half board food its not great as we dont eat meat there was not many options so we had to eat out and leave the hotel food but the Waitress Emily made out visit even better. Shisha is good and restaurant and hotel is in amazing location
Amazing hotel !! Amazing views and very grateful for the service but more then everything thanks to the all the staff! always a big smile very good cleaning service lovely girls!!! Amazing reception with the manager in change always there for any inconvenience and thank you Emília for your amazing service! You’re so positive in the morning you make my breakfast Brighter amazing woman!!!