Hotel Star Beach Village & Water Park

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Room & Suite (284)
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$130
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$100
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About

4.0
#59 of 169 hotels in Hersonissos
Location
4.3
Cleanliness
4.2
Service
4.3
Value
4.0
Travelers' Choice
Location: Star Beach Village is located only a few meters from its sister, Star Beach Water Park, with 4 beautifully sandy beaches available, just 25 km from N. Kazantzakis International Airport, 3 minutes driving from the center of Hersonissos and another 30 minutes driving from the City of Heraklion, the 2.000 B.C. Minoan Knossos Palace, and the Venetian Harbor. From the east side there is the picturesque town of Agios Nikolaos (30 km) and the summer ancient Minoan Palace of Malia (5 km). Accommodation: It consists of 395 beautifully decorated dbl rooms, family rooms, superior family rooms, suites, and dbl rooms Annex, with garden and sea view, split unit heating and air-conditioning, bath or shower, hairdryer, direct isdn telephone line, safe box (free), sat. T.V, music channels, direct Wi-Fi Internet access, fridge (with mineral water refreshed daily), microwave, water-boiler with coffee & tea amenities and balcony or terrace. All rooms have been renovated during the winters of 2016 & 2017. Annex rooms were built during the winter of 2019. Room Types: A) Standard Double room. Open plan with 1 double bed, plus 2 singles or a bunk bed. (Max. occupancy 3 adults + 1 child). B) Sea View Double room. Open plan with 1 double bed plus an extra single bed or a bunk bed. (Max. occupancy 3 adults). C) Double room Annex. Open plan with 1 double bed or 2 sgl beds. (Max. occupancy 2 adults). These rooms are in our new building across the road, right opposite from the main entrance of the Hotel, approx. 150 m. away (To cross the road and come to the main Hotel’s area, there is an underground passage available approx. 250 m. away from the Annex building). The Annex building has its own swimming pool and a very nice pool-snack bar). D) Standard Family Room. They have a children room with 2 single beds separated from the main sleeping room which has 1 double bed plus 2 single beds or a bunk bed. (Max. occupancy 4 adults + 2 children). It has also an extra W.C. separated from the main bathroom. E) Superior Family room. Same decoration and facilities like the standards, only that they are more spacious. (max. occupancy 5 adults + 1 child). F) Star Suite. New rooms, constructed in 2016, only a few meters from the beach. Open plan sleeping-living room with 1 double bed plus an extra single bed. (Max. occupancy 3 adults). Extra facilities exclusively for the Suites: -Bathrobes & slippers -Special bath amenities -Basket of fruits & wine upon arrival -Full fridge with mineral water & soft drinks (refresh daily) -One-time free use of the Jacuzzi in our spa center per person, per stay -One-time free 10 min. massage in our spa center per person, per stay IMPORTANT NOTE: The Hotel has 6 rooms in the main building special designed for handicapped (easy access with wheelchair). They have larger doors according to the International Standards, direct access from and to the reception, the lobby, and the main restaurant with a lift, shower instead of a bath and all the necessary equipment in the bathroom and the toilet to sit, stand and hold. Swimming Pool: The Hotel’s main swimming pool, open only for hotel clients with fresh water, depth from 20cm-140cm, size 700 square meters with open-air Jacuzzi and separate children pool. Deck chairs and umbrellas are with no charge around the pool. In Water Park, also open to non-Star Beach Village clients, there are 8 swimming pools for everybody’s taste. Basic package food & beverage description: “Minos” Main Restaurant In-door & out-door restaurant (no smoking area). It is in the main building of the Hotel. Breakfast, lunch & dinner served in buffet style, self-service. Operation hours: 07:30 – 10:30. Serves full American breakfast. 13:00 – 14:30. Lunch buffet accompanied by soft drinks, draught beer, local wine (bottle), mineral water, filter coffee, hot chocolate, tea, juices. 18:30 – 21:30. Dinner buffet, accompanied by soft drinks, draught beer, local wine (bottle), mineral water, filter coffee, hot chocolate, tea, juices. Remarks: -Show cooking stations: During breakfast: fried eggs, omelettes, crepes, waffles, fresh bread, smoothies etc. During dinner: Meat and fish a la minute, Pasta Corner, pastry action etc. -Every evening different theme buffet (Italian, Greek, Mediterranean, Indian, Mexican, European, Cretan etc.). -Special children menu in separate kids’ station. -Health & diet station. -Vegan & vegetarian station. -Cretan traditional corner. -Baby corner (microwave, blender, water boiler). “Cretan Star” Taverna It is located right in front of the Hotel, inside the Star Beach Water Park and has a spectacular view to the Cretan Sea (no smoking area). Breakfast, lunch & dinner served in buffet style, self-service. Operation hours: 08:00 – 10:00. Serves full American breakfast. 12:30 – 14:30. Lunch buffet accompanied by soft drinks, draught beer, local wine, mineral water, filter coffee, hot chocolate, tea, juices. 18:30 – 21:30. Dinner buffet, accompanied by soft drinks, draught beer, local wine, mineral water, filter coffee, hot chocolate, tea, juices. Remarks: Show cooking stations: During breakfast: fried eggs, omelettes, crepes, waffles, fresh bread etc. During lunch & dinner: Meat and fish a la minute, Pasta Corner, fresh grill, freshly made pizza, fresh burgers, gyros & doner. -Once a week BBQ night. -Once a week fish & sea-food night. -Once a week Cretan traditional night. -Cretan traditional corner. -Special children menu in separate kids’ station. -Baby corner (microwave, blender, water boiler). Guests must pre-book their dinner at least one day before. “Asian Star” Chinese & Japanese Restaurant It is located at the east side of the Hotel, right in front of the family area of the Water Park (no smoking area). Dinner in buffet style. Operation hours: 18:30 – 21:30. Dinner buffet, accompanied by soft drinks, draught beer, local wine, mineral water, filter coffee, hot chocolate, tea, juices. Remarks: Show cooking stations: Traditional Asian food (Chinese, Japanese, and Thai) cooked fresh every evening. Guests must pre-book their dinner at least one day before. “Dionyssos” Pool-Snack Bar Out-door Bar (next to the Hotel’s swimming pools). Operation hours: 10:00 – 24:00. It serves mineral water, filter coffee, hot beverages (espresso, cappuccino, and hot chocolate), tea, juices, soft drinks, long drinks, draught beer, as well as local wine and international spirits. Toasts, sandwiches, burgers, hot-dogs, pommes frites, ice cream, pizza, variety of salads & sorbets are being served between 10:00-18:30. “Helios” Lobby Bar In-door & out-door main bar (in the main building). Operation hours: 15:00 – 23:00. It serves mineral water, filter coffee, hot beverages (espresso, cappuccino, and hot chocolate), tea, juices, soft drinks, long drinks, draught beer, as well as local wine and international spirits. 16:00 till 17:30 “Coffee break” served with assorted pastries. 17:30 till 19:30 “Champaign time”. “Blue Star” Beach Bar Out-door beach bar (at the west side of the water park, right in front of the sea). Operation hours: 10:00 – 18:00. It serves mineral water, filter coffee, hot beverages (espresso, cappuccino, and hot chocolate), tea, juices, soft drinks, long drinks, draught beer, as well as local wine and international spirits. It also serves toasts, pommes frites, pizza, ice cream & variety of salads in salad bar. 12:00 till 17:00 wok bar with meat & fish choices from the guests, cooking fresh a la minute. “City” Pool-Snack Bar Out-door bar (located in the Annex building right next to the swimming pool of the Annex). Operation hours: 10:00 – 18:00. It serves mineral water, filter coffee, hot beverages (espresso, cappuccino, and hot chocolate), tea, juices, soft drinks, draught beer, and local wine. Toasts, pommes frites, ice cream, pizza, and Greek salads are being served between 10:00-17:00. “Thalassa” Beach Bar Out-door beach bar (at the east side of the water park, right in front of the sea). Operation hours: 10:00 – 18:00. Serves filter coffee, hot beverages (espresso, cappuccino, and hot chocolate), tea, mineral water, soft drinks, & draught beer. General Remarks: *Local drinks (ouzo, raki, and brandy), draught beer, long drinks, local red, rose & white wine, international spirits, soft drinks, coffees & juices, are included in the price only during the operation hours of the Hotel’s Departments. *The operation hours of the open-air Bars & Restaurants can be changed during the day due to weather conditions. *The operation of the Water Slides can be changed due to weather conditions. *All guests during their stay must wear a special bracelet received only from the Reception Desk upon arrival. *Direct access from the Hotel to the Water Park also through our underground passage. All Inclusive facilities: -WI-FI Internet (in all rooms & public areas plus the Hotel’s Internet Corner). -Safe Deposit Box (inside all rooms). -Baby cot in the room. -24 hours Reception Service. -Luggage Service. -Parking. -Sunbeds & umbrellas at the Hotel’s pools, at the Water Park and the beach. (The large sunlounges and gazebos are excluded and are with extra payment only in the VIP area of the park). -Daily use of the Water Slides at the Water Park between 11:00-18:00 (the giant water slides can be used by children over 1,10 heights, only). -Beach towels. -Free use of the pools and the lazy rivers at the park. -Mini football -Basketball -Beach volley -Fitness gym -Mini-club (6 times per week for children 4-12 years old). -Daily light Animation by the Hotel’s pool (sports, games, competitions). -Once a week International Dancing Show. -Once a week Cretan & Greek traditional live music & dances. -Once a week Magic Show. -Once a week quick-change Show. -Once a week fire & acrobatic Show. -Once a week Cuban live Show. -Once a week light dancing Show (Lumiere). Shops: Right opposite our Reception Desk, our guests can find a Mini Market & a Souvenir Shop. Fitness club: Use of gym, mini-football, basketball & beach volley is free of charge. Activities: Star Beach Water Park (A real fun for both adults and children) is a member of the same Company with Star Beach Village, and it is open to outside clients also. All Star Beach Village clients may enjoy all its activities and facilities from 10.00 to 19.00 hrs. The Star Beach Water Park has 2 areas, the right side (family area) is for those who are seeking peace and the left one for those who are looking for fun and action (sports & action area). It has a nautical base with water sports, Para-sailing, water ski, Jet bikes, Banana, Rings, multi tubes, lazy river, 4 giant slides with 2 multi tubes, kamikaze and black hole (total 6), another 2 mini water parks at the family area, Bungee Jump, Diving Center, Gym, Shopping Center, Photo shop, beach volley, 8 swimming pools, 2 lazy rivers, Jacuzzi, Kindergarten, Baby Pool, Mini Slides, Bank ATM (2), Internet and a great variety of “a la carte” bars and restaurants for all in the family.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Water park
Children Activities (Kid / Family Friendly)
Parking
Wifi
Lazy river
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Meeting rooms
Spa
Facial treatments
Massage
Concierge
Convenience store
Shops
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private beach
Private balcony
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Russian, German, Greek

Location

Themistokleous 5, Hersonissos, Crete 70014 Greece
Name/address in local language
4.0
4.0 of 5 bubbles1,668 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Hotel Star Beach Village & Water Park is lauded for its service, with staff across all levels, from chefs to reception, providing an enjoyable experience. Its location garners high marks for beach and attraction proximity, ideal for families. The amenities, including pools and a water park, are generally celebrated; however, there are occasional shortages of items like parasols. While the hotel boasts exceptional cleanliness and spacious rooms, some guests mention noise and air conditioning issues. The vibrant atmosphere may not suit those seeking quiet, and the value proposition is sometimes questioned due to overpricing and underwhelming extras.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive
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Detailed Reviews
puscacat84 wrote a review Jun 2023
2 contributions2 helpful votes
Hotel's Favorite
5.0 of 5 bubbles
I have just returned from a week at the star beach hotel. I travelled with my husband, 12year old daughter, mum and cousin. We absolutely loved everything about it.
The food was some of the best food we have ever had in an all inclusive. There was more than enough choice and in all the dining area's there was always staff cleaning up and making sure that everything was topped up fresh. Most nights there was a theme for the food in the main buffet hall. The Asian restaurant was just amazing once we found it, think it just need better sign's as we got lost. The complex is huge!!!!!
The room's are so lovely and comfortable. The bed's are lovely and you get fresh water in the room every day. There are staff constantly cleaning from the moment you get up to the minute you go to bed. The lobby bar was great at night although we did wish it stayed open later than 11pm. The alcohol was very very weak as well, considering the amount of vodka they poured into the drink there was no strength to it.
It was a little confusing once you went over to the shisha pool area as to which bar's were part of the star beach. I am not sure if the main shisha pool was part of the star beach hotel as the bar wasn't but we lay on there huge comfy sunbed's and used the pool. That is more of an adult chill area and I would not suggest going there with young children. There are plenty of pools for the young one's so they will love it.
The entertainment team were all lovely too. I did water gym with them every day and the night shows sounded good although we did not go and this is when i get to the negative and why we didn't go. There was some very large groups of college trips staying at the hotel. One was from America and the other sounded dutch and they totally took over the bar areas and blocked walk ways. They got extremely drunk and one night even trashed the toilets to the point my husband complained. They were so intimidating and the staff did not seem to try and calm them down. One night the blocked the main door and nearly knocked my daughter over. I was really angry that the main reception staff just watched. They were noisy at night shouting round the corridors and left to get really drunk. We could not sit by the outside bar at night as they totally took over it.
Don't let that put you off as that was just the situation at the time.
In a summary we have stayed all over the world and cam say that this hotel definitely deserves it's four stars. there was not one thng we could fault. we would definately go back again.
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Star Beach Village, Other at Hotel Star Beach Village & Water Park
Responded Jun 2, 2023
Dear Guest, Thank you for writing a nice review about your stay at the Star Beach Village. We are delighted to read that you enjoyed the hotel and its facilities. It is our aim to meet all our guests’ expectations and it is a reward for our efforts when we read that our guests have had such a wonderful stay with us. We look forward to having the pleasure of welcoming you back in the near future. Best Regards, Star Beach Village Team
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Rachel W wrote a review Aug 2020
Aberdare, United Kingdom25 contributions19 helpful votes
+1
5.0 of 5 bubbles
We booked this hotel last minute, we desperately needed a break. The hotel and facilities did not disappoint. We were apprehensive due to Covid 19 and the restrictions in place. When we arrived at the hotel we were checked in and escorted to out room. We stayed in block Apollo, the rooms were impressive, spacious and looked newly refurbished. The rooms were cleaned daily with daily towels change and every-other day linen. fresh water and tea/,coffee replenished daily. Flat screen tv wall mounted and hair dryer were included in the rooms along with a microwave and a fridge.

There were plenty of sanitisation stations, the covid 19 instructions were explained on arrival and paper copies provided. Masks fir guests were not required around the resort. All staff wore masks. There were recommended restaurant slots for blocks to reduce the amount of people. All inclusive continued you could go to the counter and were served food rather than help yourself it was the same at the drinks station. The selections was great, usually on all inclusive breaks we still eat out on occasions. We didn’t need to here. Very good selection and fresh foods.

We had a very good experience and would highly recommend this hotel to families or couples. It caters for everyone, theres is a good selection of pools and beach spots with plenty of sunbeds / seating areas all socially distanced.

10/10 from us.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Star Beach Village, Other at Hotel Star Beach Village & Water Park
Responded Aug 19, 2020
Dear Sir/Madam, Thank you for your kind review on Tripadvisor website. It is very encouraging to know that you have enjoyed your visit at Star Beach Village Hotel! Your experience indeed showed that the whole team did a great job in meeting your expectations. We are happy to learn the Hygiene standards that are been followed by the resort made you feel safe and were up to your expectations. We would also like to thank you for your positive comments about the rooms, the quality and good selection of food at the restaurants, pool, beach. Once again, we thank you for your kind feedback and we looking forward to welcome you back! Best Regards, Star Beach Village Team
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ianjaneYorkshire wrote a review Sep 2021
Yorkshire23 contributions15 helpful votes
3.0 of 5 bubbles
First I notice that when the management replies to reviews they mention if you are staying in an annex room then you are staying in a economy room. But these rooms still have all the services of other rooms.
The bathroom is small only enough room for one person. The clothes storage area consists of a rail which isn’t long enough for dresses and only had 5 hangers . Underneath the rail there are 2 draws but 1 of these draws has bedding stored so you only have 1 draw in the room for clothes storage.
The fridge contains 2 bottles of water that should be replenished daily also coffee tea / shampoo etc. It’s almost 1 week since we arrived and not once has any of these items been replaced, we have contacted reception by phone twice and visited the desk to make a complaint but still when the rooms are cleaned (not up to 4 star standards)are the items replenished.
Food is good quality but the soft drinks are just local Cola orange lemonade and don’t leave a pleasant taste after drinking. We have stayed in 3 star hotels that serve Coca Cola Fanta sprite.
Animation good and a good family hotel if you are staying in the main complex.
Some noise from load music in the 18+ area of the water park,some days you can hear the music half a mile away. But some people like load music so if that’s your thing then so be it.
We did not book annex rooms we had no choice because our booked hotel was closed so said EasyJet holidays.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Star Beach Village, Other at Hotel Star Beach Village & Water Park
Responded Sep 29, 2021
Dear Sir/Madam, Thank you for your time to write review on Tripadvisor website. We were more than glad to welcome you and accommodate you in our Hotel, as yours were unfortunatelly - closed . We also happy to know that you liked quality/taste of our food and good animation. Please, kindly note that you stayed in Economy the most low category of the room in our Hotel. Our first and top priority to our esteemed Guests it’s to allocate them in the room type that they booked as well as to be flexible and willing to give different room options in case of dissatisfaction and, of course, upgraid possibility. Unfortunately, we didn’t have any comments of discomfort by your side during your stay about that. We have well noted and taken into consideration your comments, we regret the inconvenience caused due to houskeeping services. Once again thank you for your input. We hope you could give us another opportunity in future to welcome you back! Best Regards, Star Beach Village Team
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Márta wrote a review Aug 2020
Budapest, Hungary1 contribution2 helpful votes
2.0 of 5 bubbles
We arrived at night and we have to wait for a long time at the reception.
After checking in we realized that the bathroom of our room was not cleaned, the shower was very dirty. We booked a family room and there was no extra WC so the description of the room on the homepage is misleading. Otherwise our room was nice with beautiful view of the sea and very close to the beach.
One receptionist was derisive and arrogant.
The food was not good regarding the quality and taste, we had eaten much better dishes last year in another Greek four star hotel.
The beach was nice and sandy, a little crowded. Unfortunately there were very big waves on six day of the week.
In the water park there was not really a pool for teenage kids, only for small kids.
When we arrived we booked one more day because our flight was at night but on the last day after lunch our room card was not working so we had to go to the reception again.
For that price I would expect much more.
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Date of stay: August 2020
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Star Beach Village, Other at Hotel Star Beach Village & Water Park
Responded Aug 23, 2020
Dear Sir/Madam, We value all our Guests comments and we take them under serious consideration as we always wish to improve the services provided and achieve nothing less than total Guest Satisfaction. However, although your comments certainly doesn’t reflect the real image of our Hotel at all. Our first and top priority to our esteemed Guests it’s to allocate them in the room type that they booked as well as to be flexible and willing to give different room options in case of dissatisfaction - what we exactly did for you. As you arrived at night - next morning of your stay we showed you the room with two WC, but you refused that willing to stay in the room what we gave you as free upgrade - with amazing view to the sea, next to the beach. Your comment about the food we believe is a point of personal taste, as we receive many positive comments regarding our food quality & variety - daily from our Guests and also as you can see by comments on Tripadvisor. Concerning your observation about the staff, please allow us to note that our team is always welcoming and ready to assist all clients without exception. We truly hope to be given the chance to welcome you back at Star Beach Village Hotel on a future trip to Crete and hopefully meet your expectations. Best Regards, Star Beach Village Team
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Joanne M wrote a review Apr 2022
1 contribution
5.0 of 5 bubbles
My family and I have just returned from our first trip to Crete and we were very pleased with our stay at the Star Beach Hotel. We found the hotel and the facilities very clean and well organised. The staff were pleasant, in particular Anastasia in the main restaurant who looked after us so well and also the staff in the Cretan Restaurant who were so pleasant at all times.
On our arrival the duty manager very kindly showed us around the dining area and explained to us the format of mealtimes and overall we felt that the staff could not do more to make our stay enjoyable.
Our rooms were cleaned thoroughly each day whilst we were relaxing by the pool and fresh towels and water were readily available. It has been a wonderful holiday and one that my family and I have recommended to our friends.
Would have no hesitation in returning in the future.
McDonnell Family, Manchester
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Date of stay: April 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Rooms close by the Asian Restaurant would probably be quieter than those around the pool area.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Star Beach Village, Other at Hotel Star Beach Village & Water Park
Responded Apr 27, 2022
Dear Sir/Madam, Thank you for sharing your kind feedback on TripAdvisor website. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our Guests. Thank you once again for your feedback and we are looking forward to welcome you soon! Best Regards, Star Beach Village Team
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Dean W wrote a review Jun 2022
3 contributions13 helpful votes
2.0 of 5 bubbles
May 20th-30th 2022 We arrived as a party of seven, two small children, two teenagers and three adults.

First off the staff are fantastic and cannot do enough for you. Anything you need they will sort it.

We had two separate rooms, quite some distance from each other due to one being “easier access” for mobility. The room wasn’t easy access at all and there is limited access for people with reduced mobility. The two rooms differed massively, one was dated, tired with hot humid air conditioning whilst the other was modern with ice cold air conditioning, bizarre really.

There are three all inclusive restaurants on the site.
The main one is noisy and heaving with a very limited selection of food. If you have a nut allergy, avoid the desert counter.

The Cretan tavern is much nicer with a better selection but in the evening you have to have had made a reservation earlier that day.

The third is the Asian star restaurant which is spot on if you like Chinese Japanese food.

There are plenty of snack bars around the site but watch out some aren’t all inclusive.

The village is strange in the sense that it has its own wannabe Ibiza rave stage/pool/lounger area which you have to pay to have access too ( if that’s your thing). The first week we were there non of this was open and it seemed like a family friendly holiday. Towards the end of the month the teens from Germany/Sweden etc flocked in and the place turned into a open air night club. Bouncing music, smells of cannabis stinking the place out, the beach was transformed into a festival area with stage and DJ’s, it was not a nice place to be.

The main lobby bar is under staffed, my young son had his feet trodden on by a drunk teenager, it was rowdy and they all just push to the front of the queue. The lobby bar is hot, sweaty with no air conditioning. It was not an enjoyable visit.
I also had an interaction with a young male riding round on a quad bike like an idiot, it’s not a safe place.

They advertise the place as a “water park” it’s not a water park at all. It has a couple of dated back breaking slides on top of a tower that looks like it’s about to fall down, if you’re visiting for the day, don’t waste your money. The park is open to anyone who wants to visit, it’s a strange set up.

If you’re a family with kids that aren’t close to 18… don’t bother with this place. The management/owners clearly prioritise dirty drug fuelled raves than family holidays (must be worth more to the pocket for them….) which is a shame as the location and views are lovely.

Would not recommend for families and will not visit here again.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Star Beach Village, Other at Hotel Star Beach Village & Water Park
Responded Jun 13, 2022
Dear Sir/Madam, Thank you for spending your holiday at the Star Beach Village Hotel and for sharing your detailed review on TripAdvisor website. It is a pleasure to know that you found our team members fantastic and helpful. We regret to see, though, that we did not manage to meet your expectations. We wish you had shared this with us once you were here so we could have acted immediately and proceed to all certain actions to correct what caused this inconvenience to you. Be sure that our prime aim is to provide high quality services in all hotel aspects. We really hope, that you will give us the chance in the future to welcoming you once again! Best Regards, Star Beach Village Team
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zoe s wrote a review Aug 2023
Leeds, United Kingdom2 contributions1 helpful vote
4.0 of 5 bubbles
Ok so we have just got back from the Star beach , we went as a family of 6 , 4 adults, an 11 and 13 year old. We were situated in the hotel complex , there are so many rooms in different locations we were pleased with our room and balcony , i do not think i would have loked to be in the ground floor rooms close to the main pool or the ones near the lobby bar as would have been far too noisy. You can hear the music from star beach all day from the room , this i didnt mind at all, i fact quite enjoyed it , the music stopped at 7pm so all good there. The entertainment team work so hard and are really nice , would have been a better experience if when they weren't doing activities the music was left on round the pool . The bar staff were great as was Tommy the snack bar guy . Late night swimming our girls loved 😍. The breakfast was good choice , we only ate at the snack bar for lunch (tuna baguette was lush ) , tea was ok , i agree with cattlemarket comments on ither reviews however for over 1000 guests staying im not sure how it could be anything else ! the Cretan and Asian can be booked as many times as you liked, personally i preferred the asian as Chinese, just like home. The hotel is really clean and the star beach waterpark has 4 slides which we loved, agaon agree with others reviews that they could be renovated as the stair are wooden and feel a little unsturdy lol . The sea was just gorgeous, i recommend a swim in there for sure. Towels are provided and can change each day . The sunbed situation can vary , it seems us brits are the ones that reserve early, therefore the more brits the harder to get a bed, this is only tound the hotel pool, the star beach water park was so easy to get a bed. In there there are 2 places to get all inc drinks and food , one near the pirate ship and one near the big bucket, a shame there are none near the slides ! We had a great time and my only big negative is the drinks , Alcohol is fine and had some brands i.e havana rum, grants whisky etc but the soft drinks especially fresh orange and Pineapple were dreadful ! so watered down, we complained and to the hotels Credit the following day they had cartons of orange that was proper stuff lol . We went to the shop and purchased fanta lemon and sprite for mixers , cost around 6 euros a day to do this but at least made us enjoy the drinks. Would we go back... Yes if the mixers improved so we look forward to reading future reviews to see if this improves... The hotel is very clean and always someone cleaning ! Thanks for a great stay x No name restaurant if you want to eat out is just gorgeous and food fantastic 😋
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Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Star Beach Village, Other at Hotel Star Beach Village & Water Park
Responded Aug 27, 2023
Dear guests Thank you for taking the time to share your experiences regarding your recent stay at Star Beach Village. We strive to provide an excellent hotel experience and it is very rewarding for us to see that is appreciated! It is great to read that you had an amazing time with us and that we met your expectations. We can't wait to welcome you back for your next visit. Best Regards Star Beach Village Team.
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*Kim* wrote a review Oct 2020
3 contributions13 helpful votes
5.0 of 5 bubbles
Just returned from a 2 week stay, this was our 3rd visit .... we were skeptical about traveling during the pandemic and wondered if the holiday would live up to the standards of our first 2 visits! Well.... I contacted the hotel before arrival and as always they responded fast and provided any information and reassurance we needed. Check in on arrival was fast, our rooms as always were spotless, no deposit needed for towels or safe this year! The buffet food in the main restaurant was as before great, lots of choice, food was dished up by staff due to Covid but as always they went above and beyond! Greek Taverna again was spot on , again lots of choice and amazing service. Food wise the only 2 things we missed from previous years were the noodle bar down by the pools and the Chinese restaurant, hopefully these will return in the future. Snacks from the bars, toasties, pizza , chips , salad all spot on!
All kids pools have had a revamp with slides, tipping buckets etc. no chance of bored kids and everywhere spotlessly clean!
Evening entertainment was good despite not much change to programme over last 3years.
Location of hotel is perfect, walking distance to Centre, lots of shops, bars & restaurants!
Staff were all amazing, cleaners, restaurant staff, bar staff, entertainers, reception staff despite their added work load due to Covid & having to deal with so many people who didn’t know the meaning of “please” & “thank you”!
Overall we had an amazing stay.... see you next year hopefully. Thank you ☺️
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Date of stay: October 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Star Beach Village, Other at Hotel Star Beach Village & Water Park
Responded Oct 22, 2020
Dear Sir/Madam, Thank you for being our loyal Guest and writing your kind review on Tripadvisor website! Our aim is to provide amazing experiences and everlasting memories to our visitors. Based on your review, we have no doubt that all your three visits was truly a remarkable ones. We would also like to thank you for your positive comments about your experience at check in, room, restaurants, amazing service, kind nature of our colleagues and the time your family spent in our Water Par with great variety of pools. Your compliments are highly valued and will be shared with the team. We sincerely hope of welcoming you back in not distant future! Best Regards, Star Beach Village Team
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PAUL W wrote a review Sep 2022
2 contributions1 helpful vote
5.0 of 5 bubbles
1st time we have been to this hotel and from the moment we arrived, we loved it. There is a buggy that takes you and your luggage to your room, which was nice and clean, had good sized balcony and a fridge that actually worked!!! Our room was in our opinion perfectly placed for all that Star Beach Village has to offer. The pool and bar were only a few steps away, and the 3 restaurants only a couple of minutes walk further, all of which do amazing food with a lot of choice. My wife is gluten free and never had a problem with a lack of choices. Would recommend a visit to the Asian Star as a must! as the head chef there went to the effort of making a few dishes fresh that were gluten free.
The beach front, there is lots to do. We have read from past reviews that the VIP area is loud which it is but that did not bother us at all. In fact it played music to me and my wife taste which we could hear from the beach.
If you didn't like the music or it was too loud there was another beach (still part of the hotel) you could go to where you couldn't hear the music.
Was brilliant to have The Blue Star Bar where you could get drinks and snacks as part of the all inclusive so we didn't just have to stay round the hotel pool to take advantage of. Special shout out to George who every day had a massive smile on his face and made us laugh every day! Thanks
There was also the water slides at the beach area that were a lot of fun, me and my 2 children that are 12 and 15 spent a few hours on them for the 2 weeks we were there!
But for those with younger children there are more than enough areas for them to have fun in and out of the water.
Unlike most all inclusive hotels now, there is still lots to do outside the hotel grounds. A short walk away if you turn right out of the hotel, there are loads of shops and bars if you fancy getting out, King Scorpio is one I would recommend. If you keep walking and stick to the coastline there are loads of lovely little bars and restaurants that a litterly on the beach.
We have been on a few all inclusive holidays in the past, but this is the 1st one where all the little extras you get with the all inclusive makes it better, room cleaned everyday with fresh towels and 2 litres of bottled water left in the fridge, air conditioning, safe without needing to leave a deposit, option of fresh beach towels everyday, the water slides, sunbeds and parasols at the beach area all included and the bar/snack bar.
All the staff at reception, restaurants and bars areas were friendly and helpful.
And to Stivie, Jacob and the rest of the animation team, thanks for all the effort you put in. The evening shows were entertaining and loved getting up with you guys after the shows to have a dance!!!!
So thanks Star Beach Village for an AMAZING holiday and really hope we will be back next year
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Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Star Beach Village, Other at Hotel Star Beach Village & Water Park
Responded Nov 2, 2022
Dear Sir/Madam, Thank you very much for being our Guests and for sharing with us your review, which is so welcomed! It is extremely rewarding to learn that you had a fantastic family holiday with us at Star Beach Village Hotel! Your warm comments have been brought to the attention of our team members. Definitely looking forward to welcome you back in the near future! Best Regards, Star Beach Village Team
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Annamaria K wrote a review Aug 2022
1 contribution1 helpful vote
2.0 of 5 bubbles
We are a family of 6 with 4 kids ages 4,8,10,12 booked through onthebeach and for the first time we decided on Greece as this was one of the few hotels promising to accommodate 6 people. Was told 2 rooms plus some bedding in living space. Instead we were given a communal room with 6 beds (last 2 beds separated with a glass window so when kids went to bed we had to as well as all In one room. Air con is very minimal even on the coolest setting.
Our room was opposite the entrance of star beach water park which includes an over 18 party section with full on rave music from 1pm to 7 pm. It’s not a deal breaker as it stops in time for bed time but million miles away from a relaxing family holiday. Water park is also open to public so gets busy. It consists of 4 big slides and a few other smaller pools with fun slides for smaller kids. Also has water sport opportunities on the beach which is fun.
Our other big disappointment along with the room was the kids club. Almost non existent. They have no structured activities for kids without the parents. At 10 30 they bring out a small table with some colouring pens and paper until 12 Kids can play beach volleyball and football but only if they are over 12 as they don’t want to take responsibility for any injuries from the other dads blasting the ball??!! What about the kids who kids club is meant to be for?? The animation team have no presence. Unfortunately their English is very poor hence there is no conversation of any kind.
The only thing worth mentioning is the food which was great and lots to chose from.
The reception team is unhelpful (Olga especially)
There is not a lot to do outside the hotel. There isn’t anywhere nice to walk to apart from the never ending shops selling cheap touristy stuff
Disappointing first visit to Greece
We won’t be returning to Star Beach Village
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Star Beach Village, Other at Hotel Star Beach Village & Water Park
Responded Oct 21, 2022
Dear Sir/Madam, We value all our Guests comments and we take them under serious consideration as we always wish to improve the services provided and achieve nothing less than total Guest Satisfaction. However, although your comments certainly doesn’t reflect the real image of our Hotel at all. Please, kindly note that in case of Guest not satisfaction with accommodation we are always able to change it for the another, for example, in more quiet area. Unfortunately, in your case we didn’t have any comments of discomfort by your side during your stay. Please, note as well that Kids Club is not a place where Animation Team babysits children. Them direct responsibility is to manage a group of children of different nationalities involving them in games, dancing and arts activities in order to keep them entertained. Regarding the entertainment there is a variety of weekly evening enents (Greek folklore dances, Magic shows, Dance shows, ect.) above to the Kids Club daily activities and the evening Mini Disco for our little friends and the various daily activities by the pool. We believe that it should be nice if you had shared your remarks and thoughts at the reception during your stay, so we would have the chance to explain and/or react accordingly and fulfill your preferences. However, we are glad to know, that you liked great food in our restaurants. We wish you all the best and hope you will enjoy more your next holiday! Best Regards, Star Beach Village Team
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Answer from san65nic
Hayling Island, United Kingdom134 contributions52 helpful votes
There is a walkway down onto the beach. stones as you start to go out but then it's sandy. went quiet way out before could not touch bottom.I'm quiet short.i t was safe to swim did not feel need to wear sea shoes.
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Answer from Nikos K
Hello! We arrange anyway a cold buffet for all the late arrivals! For sure you will find something nice to eat! Thank you!
Answer from Nikos K
Hello! There is full and easy access since there are no stairs in the way to the pool and the animation area! Thank you!!
san65nic wrote a tip Nov 2023
Hayling Island, United Kingdom134 contributions52 helpful votes
5.0 of 5 bubbles
"Be prepared for lots of food choices & great areas to sunbath not all in one place "
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Sophie F wrote a tip Oct 2023
Essex, United Kingdom2 contributions1 helpful vote
5.0 of 5 bubbles
"If you're struggling to find something to eat for your little ones, just ask them and they will help you. "
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kate10112 wrote a tip Oct 2023
7 contributions
5.0 of 5 bubbles
"Bring water shoes for the shoots"
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Rachel C wrote a tip Oct 2023
1 contribution
5.0 of 5 bubbles
"The big water sides are down near the sea front, we didn't find these for a few days."
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Vikki H wrote a tip Oct 2023
3 contributions1 helpful vote
4.0 of 5 bubbles
"Stairs......only lift is in reception to the restaurant. Get to bar early for evening entertainment Heaps of sun loungers Visit the town.20minwalk"
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PRICE RANGE
$112 - $278 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
star beach village hotel chersonisos, star beach hotel crete, star beach village hersonissos
LOCATION
GreeceCreteHeraklion PrefectureHersonissos
NUMBER OF ROOMS
402
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL STAR BEACH VILLAGE & WATER PARK $132 ($̶2̶2̶7̶) - Updated 2024 Prices & Reviews - Crete, Greece

Frequently Asked Questions about Hotel Star Beach Village & Water Park
Which popular attractions are close to Hotel Star Beach Village & Water Park?
Nearby attractions include Star Beach Village & Water Park (0.07 miles) and Mermaid Dreams Hersonissos (0.1 miles).
What are some of the property amenities at Hotel Star Beach Village & Water Park?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hotel Star Beach Village & Water Park?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Star Beach Village & Water Park?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Star Beach Village & Water Park?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Star Beach Village & Water Park?
Conveniently located restaurants include Theodora's garden, Meltemi Beach, and No Name - Restaurant.
Are there opportunities to exercise at Hotel Star Beach Village & Water Park?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Star Beach Village & Water Park have airport transportation?
Yes, Hotel Star Beach Village & Water Park offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Star Beach Village & Water Park?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Star Beach Village & Water Park?
The staff speaks multiple languages, including English, German, Russian, and Greek.
Are there any historical sites close to Hotel Star Beach Village & Water Park?
Many travelers enjoy visiting Megali Vrisi (Great Fountain) (6.3 miles).