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Pela Maria Hotel

About
Location
Cleanliness
Service
Value
Pela Maria Hotel is a comfortable small hotel centrally located in Hersonisos, a warm and friendly Hotel one of the most popular holiday destinations on Crete. Only 40m from a sandy beach and crystal clear water, provides an ideal combination of sea, sun and relaxation. Pela Maria Hotelis a family run hotel with a harmonious and happy environment. The long experience in providing hospitality services and in focusing on every single aspect of the guests' accommodation experiences, defines the operational principle of Pela Maria Hotel.
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Property amenities
Pool
Restaurant
Bar/Lounge
Airport Transportation
Public Wifi
Free High Speed Internet (WiFi)
Breakfast included
Multilingual Staff
Outdoor pool
Breakfast Available
Channel 1
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Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Good to know
HOTEL STYLE
Classic
Mountain View
HOTEL CLASS
Location
Full view
82Good for walkers
Grade: 82 out of 100
26Restaurantswithin 0.25 miles
4Attractionswithin 0.25 miles
Reviews & more
457Reviews
618Photos
12Q+A
47Room tips
Traveler rating
  • 129
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  • 68
  • 47
  • 78
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  • English
Show reviews that mention
We (3 family members) spent a week here all inclusive. Hotel itself is OK, our room had balcony on busy street side, but air conditioning (for free) made it bearable.
Service. Just perfect, friendly, helpful, especially barman Catalin Constantin.
Food. All the same for breakfest
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Oct 22, 2018
Dear guests, Thank you for your time taken to review our hotel. We are delighted to know that you had a great time with us, but since you rated our hotel with 3 stars, we expected more comments on what needed to be improved and help us make our hotel a better place to stay. We would greatly appreciate if you could contact us directly and tell us what was missed and how to improve our facilities and services, in order to offer the great hospitality we want to.for our guests. Best regards, The management team
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Where do i begin.hotel was in a very poor state considering it was updated in 2016 and there the pics they use on the website to sell the hotel.the room was very basic and unatractive although cleaned everyday.food was not made for british taste as sprouts carrots peas and yes ch
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Oct 22, 2018
Dear guests, Thank you for taking the time to share your experiences at Pela Maria Hotel. Indeed our occupancy at times were based on Russian guests, but that was not a factor to change our menu to suit better to these guests. Every day in our breakfast buffet you can find baked kidney beans, omelette or eggs or scrambled eggs, bacon and sausages, that are part of an English Breakfast, as well as cheese, pancakes with honey and various jams, that can be found in a typical French breakfast. As for the fabrics, unfortunately by the end of every season our outdoor fabrics tend to tear apart, due to constant exposure to sun and humidity which removes the initial elasticity and make them easy to tear. All fabrics are changed by the end of each season and newer are put in place awaiting the guests to use them. The rooms in the photos of our website are the same with the rooms in the hotel, as the photo-shooting took place just after the renovation of the rooms. Cleanliness is our top priority as we want to keep a high level of hygiene in all hotel's areas. The all-inclusive offerings are clearly stated on our website and in all brochures given to tour operators for our guests to see and agree prior making their booking with what the hotel offers. Raki, Ouzo, Brandy, Beer and white-red wines are our offered alcoholic drinks as mentioned in the descriptions. Best regards, The management team
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I had holidays in the middle of June with my boy friend at Pela Maria Hotel which is located in the center of Hersonissos, 40 meters until the beach which you need to pay about umbrella and seat but it is happening everywhere. Very good nice life with many bars and tavernas with
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Aug 11, 2018
Dear Guests We are thankful for your time to review our hotel Pela Maria and we are overjoyed for your kind remarks. Your appreciation on cleanliness is especially noteworthy, since we pay special attention to keeping high level of hygiene on all hotel areas for our guests safety and comfort. Our hotel staff and the administration is always overjoyed to hear of our guests appreciation of their services, since they do their best each day to keep our guests satisfied and are always eager to brighten our guests day with their positive attitude. We are very glad you enjoyed your vacations at Pela Maria Hotel and we are looking forward to seeing you again on your next trip to Crete! Best Regards The Management Team
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When we first checked in the very friendly receptionist told us there was a problem with some of the rooms and that there was not a single room for me and I would have to share a family room with my friends a married couple which was not a good start, but once this was sorted the
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Jul 9, 2018
Dear guests, Thank you for your review and your wonderful comments. We are sorry for the inconvenience and thank you for your understanding of this unforeseen event. Our personnel is working hard to keep everybody happy and content and we are glad that you acknowledged it. Cleanliness is our top priority and we try to maintain a high level of hygiene on our rooms and public areas. We are sorry that you had to ask for a clean up for your room and we will take all actions needed to avoid any future similar incident. Food is made fresh every day with pure ingredients mostly locally produced, and the dishes served are based in Greek-Cretan and Mediterranean cuisine. We would love to have you again with us on your next visit in Hersonissos. Best regards, The management team
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When we arrived at the hotel at 4am at first sight we thought we had made a mistake. When we entered the reception was welcoming. The room was basic but very clean, as the shower, a bit on the small side but adequate.
In the morning when we went for breakfast our first sight insi
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Jun 20, 2018
Dear guests, Thank you for your time taken to review Pela Maria Hotel. Our personnel is working hard to keep everybody happy and content and we are glad that you acknowledged it. The location of the hotel is ideal if you would like to shop, visit museums or take a stroll to the bars and restaurant in the area. It is also close to the beach and the bus stop to Heraklion or Agios Nikolaos. Food is made fresh every day with pure ingredients mostly locally produced, and the dishes served are based in Greek-Cretan and Mediterranean cuisine. We would love to have you again with us on your next visit in Hersonissos Best regards, The management team
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Album Categories
All photosTravelerDining Room & SuitePool & BeachFamily and Play Areas
Photo provided by managementPela Maria Hotel
Renovated Rooms
Вид из окна нашего номера -- Рассвет
room
Previous
i have mobility issues and use a rollator. i can do 2 steps /stairs maximum ,, would i manage to get around ?
Dear Sir/Madam, First of all, thank you for your interest for our hotel, and excuse us for our late response. Unfortunately, you will have to walk through staircases, in order to reach our restaurant, bar and our pool. Best regards, Michalis Aerakis Online representative.
0 votes
Hello, I want to know if you have a bar on the beach? Thank you
Dear Mr./Ms. Although, our hotel is very close to the beach, it is not directly by it, therefore we do not have a bar by the beach. On the other hand we have a beautiful bar by the pool and DownTown Bar which is one of the most famous bars in Hersonissos! If you would like to book a beach hotel, our sister hotel, Elmi Suites Beach Hotel has Cyrrus Beach Bar and Porto Greco Beach Bar and 3 beautiful beaches in front of it! Best regards, Michalis Aerakis Online Advisor
0 votes
What all inclusive include ( beverages) ? and what is the timetable of meals? at which hour the all inclusive stop?
Dear Ms Maia, First of all, we would like to thank you for your interest in our hotel. Our All-inclusive timetable is from 10:00 until 22:00. Our bar serves local alcoholic and non-alcoholic drinks, which includes, Coffee, Tea, Various sodas, juices, Beer, white-rose-red wines, ouzo, raki brandy and cocktails made from these drinks. The breakfast starts at 07:30 until 09:30, the meal is from 12:30 until 14:30 and the dinner is from 19:00 until 21:00. In case you need further information, do not hesitate to contact us. Best regards, Michalis Aerakis P.A. to G.M. Cosmhotel Group
0 votes
How far is this hotel from the airport? How much will it cost in a cab??
Dear Karen, First of all we wish you a pleasant trip to Crete. From the airport the taxi costs 40,00€ and the bus 3€ per person. The bus station is outside of our hotel (Bus stop Hersonissos 22) Best regards, Michalis Aerakis Assistant Manager
1 vote
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I'm disappointed the management hasn't replied to my fair and honest review of Pela Maria, why was I not given a superior room when I paid for it? WHY was I charged full price for every cocktail and branded drinks when your website states all inclusive guests are entitled to 50% discount. The claims on the website is very far removed from what is actually practised the website claims are nothing more promotional marketing speak. Will you be offering a refund to me for not providing a superior room nor giving me any form of discount on cocktails and branded drinks, I spent around 500 euros at your bar, disgraceful when I was meant to be all inclusive. I look forward to your reply
Previous
"Rear rooms have less noise"
"Pool side rooms are quieter"
"Swimming pool view"
"Facing the pool which you can also see the sea"
"sea view rooms are nice"
Previous
PRICE RANGE
$60 - $193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel pela maria
LOCATION
GreeceCreteHeraklion PrefectureHersonissos
NUMBER OF ROOMS
118
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