Pela Maria Hotel
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177, El Venizelou Str., Hersonissos, Crete 70014 Greece
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Dining (128)
Room & Suite (81)
About
#104 of 199 hotels in Hersonissos
Location
Cleanliness
Service
Value
Pela Maria Hotel is a comfortable small hotel centrally located in Hersonisos, a warm and friendly Hotel one of the most popular holiday destinations on Crete. Only 40m from a sandy beach and crystal clear water, provides an ideal combination of sea, sun and relaxation. Pela Maria Hotelis a family run hotel with a harmonious and happy environment. The long experience in providing hospitality services and in focusing on every single aspect of the guests' accommodation experiences, defines the operational principle of Pela Maria Hotel.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Game room
Horseback riding
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Swimming pool toys
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Billiards
Nightclub / DJ
Massage
Steam room
Baggage storage
Currency exchange
Gift shop
Shops
Sun terrace
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Languages Spoken
English, Russian, German, Greek
Location
Full view
81Good for walkers
Grade: 81 out of 100
38Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
177, El Venizelou Str., Hersonissos, Crete 70014 Greece
Name/address in local language
Getting there
Rental CarsSee rental cars from $23/day
488Reviews13Q+A47Room tips
Reviews
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Worst hotel I have ever stayed in the only good thing was the bar which is nothing todo with the hotel food is crap and service is terrible shower curtains where all mouldy the toilet brush was all rusty there was dirty glasses and wine glasses left in the room all week and the women on the desk was rude I would never recommend this hotel to anyone we also found hair in are food me and my over half both spent two days on the toilet after eating the all inclusive food and the pool was dirty and never gets the sun on it if it does it’s only for about half an hour
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Date of stay: September 2018Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from CosmhotelAM, Management team at Pela Maria Hotel
Responded Aug 26, 2019
Dear Mr Joe C, First of all, thank you for taking the time taken to share your opinion about our hotel. The food served is made everyday fresh with mostly locally produced ingredients based in Greek and Mediterranean cuisine. We are used to be praised for the culinary experience offered to our guests throughout the season and it is the most praised service of the hotel. Since this incident have took place in the hotel you should have reported it immediately and we would have called a doctor to prescribe medicine to ease your pain and we would have made special diet food for recovery of stomach ache. Since we use only plastic glasses in the restaurant and the bar area, we can't help but to wonder where have you found them, as taking glasses from the DownTown bar is strictly forbidden. The maids could not take glasses from your room as they would have thought they should be yours. FInally, the sun bathes the pool for more than 4 hours even during the last days of October so we suppose it is just an exaggeration of sort. We are sorry for the bad experience you had, but you should have come into contact with us and we could have made everything better for you.
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We (3 family members) spent a week here all inclusive. Hotel itself is OK, our room had balcony on busy street side, but air conditioning (for free) made it bearable. Service. Just perfect, friendly, helpful, especially barman Catalin Constantin. Food. All the same for breakfest (no problem with that), good choice of meals for lunch and dinner. Drinks on bar. Wine (red and white) simply bad, beer barely drinkable. Raki was good though. Beach. 5 minutes walk, although if you do not want to pay for a sunbed, you might have troubles finding a place. All in all, worth money paid
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Date of stay: September 2018Trip type: Traveled with family
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Oct 22, 2018
Dear guests, Thank you for your time taken to review our hotel. We are delighted to know that you had a great time with us, but since you rated our hotel with 3 stars, we expected more comments on what needed to be improved and help us make our hotel a better place to stay. We would greatly appreciate if you could contact us directly and tell us what was missed and how to improve our facilities and services, in order to offer the great hospitality we want to.for our guests. Best regards, The management team
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Where do i begin.hotel was in a very poor state considering it was updated in 2016 and there the pics they use on the website to sell the hotel.the room was very basic and unatractive although cleaned everyday.food was not made for british taste as sprouts carrots peas and yes chips are not desireable for breakfast when asked at reception why this was the reply was 80% russian occupancy.the seating around the pool was terrible broken rundown and ripped cushions on seats the staff were nice and polite but that doesnt make amy difference if your surroundings arnt good would not reccommend this hotel to anyone and would not use again.not even 1 star oh and all inclusive ha ha raki ouzo gin were the only spirits you could have i just gave up eating and drinking there.crete is a lovely place lovely people lovely places to eat drink and be happy just not at this hotel.…
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Date of stay: September 2018Trip type: Traveled as a couple
Helpful
Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Oct 22, 2018
Dear guests, Thank you for taking the time to share your experiences at Pela Maria Hotel. Indeed our occupancy at times were based on Russian guests, but that was not a factor to change our menu to suit better to these guests. Every day in our breakfast buffet you can find baked kidney beans, omelette or eggs or scrambled eggs, bacon and sausages, that are part of an English Breakfast, as well as cheese, pancakes with honey and various jams, that can be found in a typical French breakfast. As for the fabrics, unfortunately by the end of every season our outdoor fabrics tend to tear apart, due to constant exposure to sun and humidity which removes the initial elasticity and make them easy to tear. All fabrics are changed by the end of each season and newer are put in place awaiting the guests to use them. The rooms in the photos of our website are the same with the rooms in the hotel, as the photo-shooting took place just after the renovation of the rooms. Cleanliness is our top priority as we want to keep a high level of hygiene in all hotel's areas. The all-inclusive offerings are clearly stated on our website and in all brochures given to tour operators for our guests to see and agree prior making their booking with what the hotel offers. Raki, Ouzo, Brandy, Beer and white-red wines are our offered alcoholic drinks as mentioned in the descriptions. Best regards, The management team
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I had holidays in the middle of June with my boy friend at Pela Maria Hotel which is located in the center of Hersonissos, 40 meters until the beach which you need to pay about umbrella and seat but it is happening everywhere. Very good nice life with many bars and tavernas with excellent view and really much fan. About hotel the biggest problem is about room which was not so comfortable but they are trying to keep it clean and this is what we liked much and women are cleaning all day until the night. The food is tasty except some times that the buffet looks the same but if you taste you understand many different dishes but for 3 stars it is value for money. The staff is very helpful and mr Mathioudakis Pavlos who is manager of the hotel, (I took his card because I had a little problem at the beginning but he fixed it) he is trying to check everything. You can see him every where from the morning until night and he is speaking good Russian language I think his wife is Russian that why!!! Also the Receptionists are speaking good Russian Language but I would prefer them to be more polite and smilling… Some loud from bar Down Town which is downstairs of the building of the hotel but is ok. We had fantastic time and we want come back next year. Hotel for category is value for money and I give 5 from 5…
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Date of stay: July 2018Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Aug 11, 2018
Dear Guests We are thankful for your time to review our hotel Pela Maria and we are overjoyed for your kind remarks. Your appreciation on cleanliness is especially noteworthy, since we pay special attention to keeping high level of hygiene on all hotel areas for our guests safety and comfort. Our hotel staff and the administration is always overjoyed to hear of our guests appreciation of their services, since they do their best each day to keep our guests satisfied and are always eager to brighten our guests day with their positive attitude. We are very glad you enjoyed your vacations at Pela Maria Hotel and we are looking forward to seeing you again on your next trip to Crete! Best Regards The Management Team
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When we first checked in the very friendly receptionist told us there was a problem with some of the rooms and that there was not a single room for me and I would have to share a family room with my friends a married couple which was not a good start, but once this was sorted the next day the room was clean and the bed was really comfortable and the shower room, although very small was adequate. I did have to ask for my room room to be cleaned one day as it hadn't been done and it was sorted straight away. The staff are really helpful and friendly and the food was plentiful and really good. The pool are had plenty of seating, the pool is very cold and not many people braved it more than twice. This is a lovely small hotel well worth its 3 stars.
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Date of stay: June 2018Trip type: Traveled with friends
Helpful
Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Jul 9, 2018
Dear guests, Thank you for your review and your wonderful comments. We are sorry for the inconvenience and thank you for your understanding of this unforeseen event. Our personnel is working hard to keep everybody happy and content and we are glad that you acknowledged it. Cleanliness is our top priority and we try to maintain a high level of hygiene on our rooms and public areas. We are sorry that you had to ask for a clean up for your room and we will take all actions needed to avoid any future similar incident. Food is made fresh every day with pure ingredients mostly locally produced, and the dishes served are based in Greek-Cretan and Mediterranean cuisine. We would love to have you again with us on your next visit in Hersonissos. Best regards, The management team
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PRICE RANGE
$40 - $135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel pela maria
LOCATION
GreeceCreteHeraklion PrefectureHersonissos
NUMBER OF ROOMS
118
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Claim Your Listing Frequently Asked Questions about Pela Maria Hotel
Which popular attractions are close to Pela Maria Hotel?
Nearby attractions include Idolio (0.08 miles), Saloon (0.1 miles), and Aroma Kritis (0.3 miles).
What are some of the property amenities at Pela Maria Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pela Maria Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pela Maria Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Pela Maria Hotel?
Conveniently located restaurants include Karavi Cafe Bar Restaurant, The Grill, and Coffee Island.
Are there opportunities to exercise at Pela Maria Hotel?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Pela Maria Hotel?
The staff speaks multiple languages, including English, German, Russian, and Greek.
Are there any historical sites close to Pela Maria Hotel?
Many travelers enjoy visiting Megali Vrisi (Great Fountain) (6.8 miles).
Does Pela Maria Hotel have any great views?
Yes, guests often enjoy the city view available here.