PELA MARIA HOTEL

3.5

Location

Cleanliness

Service

Value

Pela Maria Hotel is a comfortable small hotel centrally located in Hersonisos, a warm and friendly Hotel one of the most popular holiday destinations on Crete. Only 40m from a sandy beach and crystal clear water, provides an ideal combination of sea, sun and relaxation. Pela Maria Hotelis a family run hotel with a harmonious and happy environment. The long experience in providing hospitality services and in focusing on every single aspect of the guests' accommodation experiences, defines the operational principle of Pela Maria Hotel.

Full view

Property amenities

Pool

Restaurant

Bar/Lounge

Airport Transportation

Public Wifi

Free High Speed Internet (WiFi)

Breakfast included

Multilingual Staff

Outdoor pool

Breakfast Available

Channel 1

Room features

Non-Smoking Rooms

Air Conditioning

Refrigerator in room

Good to know

HOTEL STYLE

Classic

Mountain View

HOTEL CLASS

Full view

82Good for walkers

26Restaurantswithin 0.25 miles

4Attractionswithin 0.25 miles

Contact

177 Eleftheriou Venizelou, Hersonissos, Crete 700 14 Greece

Name/address in local language

Getting there

N. Kazantzakis Airport12 mi

Sitia Airport41 mi

See all nearby hotels

Nearby restaurants

Coffee Island

2 minCafe

Med Cafe & Restaurant

2 minSeafood

King Scorpio Beach Bar Restaurant

5 minSeafood

Karavi Cafe Bar Restaurant

2 minBar

See all nearby restaurants

Nearby attractions

Idolio

2 minSpeciality & Gift Shops

Faestos

1 minSpeciality & Gift Shops

Saloon

4 minKaraoke Bars

Back to Nature

1 minSpeciality & Gift Shops

See all nearby attractions

457Reviews

618Photos

12Q+A

47Room tips

Filter
English

Show reviews that mention

what you pay is what you get

We (3 family members) spent a week here all inclusive. Hotel itself is OK, our room had balcony on busy street side, but air conditioning (for free) made it bearable.
Service. Just perfect, friendly, helpful, especially barman Catalin Constantin.
Food. All the same for breakfest…

Date of stay: September 2018

Response from CosmhotelAM, Management Team at Pela Maria Hotel

Responded Oct 22, 2018

Dear guests, Thank you for your time taken to review our hotel. We are delighted to know that you had a great time with us, but since you rated our hotel with 3 stars, we expected more comments on what needed to be improved and help us make our hotel a better place to stay. We would greatly appreciate if you could contact us directly and tell us what was missed and how to improve our facilities and services, in order to offer the great hospitality we want to.for our guests. Best regards, The management team

Poor hotel

Where do i begin.hotel was in a very poor state considering it was updated in 2016 and there the pics they use on the website to sell the hotel.the room was very basic and unatractive although cleaned everyday.food was not made for british taste as sprouts carrots peas and yes ch…

Date of stay: September 2018

Response from CosmhotelAM, Management Team at Pela Maria Hotel

Responded Oct 22, 2018

Dear guests, Thank you for taking the time to share your experiences at Pela Maria Hotel. Indeed our occupancy at times were based on Russian guests, but that was not a factor to change our menu to suit better to these guests. Every day in our breakfast buffet you can find baked kidney beans, omelette or eggs or scrambled eggs, bacon and sausages, that are part of an English Breakfast, as well as cheese, pancakes with honey and various jams, that can be found in a typical French breakfast. As for the fabrics, unfortunately by the end of every season our outdoor fabrics tend to tear apart, due to constant exposure to sun and humidity which removes the initial elasticity and make them easy to tear. All fabrics are changed by the end of each season and newer are put in place awaiting the guests to use them. The rooms in the photos of our website are the same with the rooms in the hotel, as the photo-shooting took place just after the renovation of the rooms. Cleanliness is our top priority as we want to keep a high level of hygiene in all hotel's areas. The all-inclusive offerings are clearly stated on our website and in all brochures given to tour operators for our guests to see and agree prior making their booking with what the hotel offers. Raki, Ouzo, Brandy, Beer and white-red wines are our offered alcoholic drinks as mentioned in the descriptions. Best regards, The management team

Good holidays in a good place

I had holidays in the middle of June with my boy friend at Pela Maria Hotel which is located in the center of Hersonissos, 40 meters until the beach which you need to pay about umbrella and seat but it is happening everywhere. Very good nice life with many bars and tavernas with …

Date of stay: July 2018

Response from CosmhotelAM, Management Team at Pela Maria Hotel

Responded Aug 11, 2018

Dear Guests We are thankful for your time to review our hotel Pela Maria and we are overjoyed for your kind remarks. Your appreciation on cleanliness is especially noteworthy, since we pay special attention to keeping high level of hygiene on all hotel areas for our guests safety and comfort. Our hotel staff and the administration is always overjoyed to hear of our guests appreciation of their services, since they do their best each day to keep our guests satisfied and are always eager to brighten our guests day with their positive attitude. We are very glad you enjoyed your vacations at Pela Maria Hotel and we are looking forward to seeing you again on your next trip to Crete! Best Regards The Management Team

Holiday with friends

When we first checked in the very friendly receptionist told us there was a problem with some of the rooms and that there was not a single room for me and I would have to share a family room with my friends a married couple which was not a good start, but once this was sorted the…

Date of stay: June 2018

Response from CosmhotelAM, Management Team at Pela Maria Hotel

Responded Jul 9, 2018

Dear guests, Thank you for your review and your wonderful comments. We are sorry for the inconvenience and thank you for your understanding of this unforeseen event. Our personnel is working hard to keep everybody happy and content and we are glad that you acknowledged it. Cleanliness is our top priority and we try to maintain a high level of hygiene on our rooms and public areas. We are sorry that you had to ask for a clean up for your room and we will take all actions needed to avoid any future similar incident. Food is made fresh every day with pure ingredients mostly locally produced, and the dishes served are based in Greek-Cretan and Mediterranean cuisine. We would love to have you again with us on your next visit in Hersonissos. Best regards, The management team

Pleasant surprise

When we arrived at the hotel at 4am at first sight we thought we had made a mistake. When we entered the reception was welcoming. The room was basic but very clean, as the shower, a bit on the small side but adequate.
In the morning when we went for breakfast our first sight insi…

Date of stay: June 2018

Response from CosmhotelAM, Management Team at Pela Maria Hotel

Responded Jun 20, 2018

Dear guests, Thank you for your time taken to review Pela Maria Hotel. Our personnel is working hard to keep everybody happy and content and we are glad that you acknowledged it. The location of the hotel is ideal if you would like to shop, visit museums or take a stroll to the bars and restaurant in the area. It is also close to the beach and the bus stop to Heraklion or Agios Nikolaos. Food is made fresh every day with pure ingredients mostly locally produced, and the dishes served are based in Greek-Cretan and Mediterranean cuisine. We would love to have you again with us on your next visit in Hersonissos Best regards, The management team

PreviousNext

12 3 4 5 6…42

Album Categories

All photosTravelerDining Room & SuitePool & BeachFamily and Play Areas

Photo provided by managementPela Maria Hotel

Renovated Rooms

Вид из окна нашего номера -- Рассвет

room

PreviousNext

12 3 4 5 6…17

i have mobility issues and use a rollator. i can do 2 steps /stairs maximum ,, would i manage to get around ?

Dear Sir/Madam, First of all, thank you for your interest for our hotel, and excuse us for our late response. Unfortunately, you will have to walk through staircases, in order to reach our restaurant, bar and our pool. Best regards, Michalis Aerakis Online representative.

Hello, I want to know if you have a bar on the beach? Thank you

Dear Mr./Ms. Although, our hotel is very close to the beach, it is not directly by it, therefore we do not have a bar by the beach. On the other hand we have a beautiful bar by the pool and DownTown Bar which is one of the most famous bars in Hersonissos! If you would like to book a beach hotel, our sister hotel, Elmi Suites Beach Hotel has Cyrrus Beach Bar and Porto Greco Beach Bar and 3 beautiful beaches in front of it! Best regards, Michalis Aerakis Online Advisor

What all inclusive include ( beverages) ? and what is the timetable of meals? at which hour the all inclusive stop?

Dear Ms Maia, First of all, we would like to thank you for your interest in our hotel. Our All-inclusive timetable is from 10:00 until 22:00. Our bar serves local alcoholic and non-alcoholic drinks, which includes, Coffee, Tea, Various sodas, juices, Beer, white-rose-red wines, ouzo, raki brandy and cocktails made from these drinks. The breakfast starts at 07:30 until 09:30, the meal is from 12:30 until 14:30 and the dinner is from 19:00 until 21:00. In case you need further information, do not hesitate to contact us. Best regards, Michalis Aerakis P.A. to G.M. Cosmhotel Group

How far is this hotel from the airport? How much will it cost in a cab??

Dear Karen, First of all we wish you a pleasant trip to Crete. From the airport the taxi costs 40,00€ and the bus 3€ per person. The bus station is outside of our hotel (Bus stop Hersonissos 22) Best regards, Michalis Aerakis Assistant Manager

Show all answers

I'm disappointed the management hasn't replied to my fair and honest review of Pela Maria, why was I not given a superior room when I paid for it? WHY was I charged full price for every cocktail and branded drinks when your website states all inclusive guests are entitled to 50% discount. The claims on the website is very far removed from what is actually practised the website claims are nothing more promotional marketing speak. Will you be offering a refund to me for not providing a superior room nor giving me any form of discount on cocktails and branded drinks, I spent around 500 euros at your bar, disgraceful when I was meant to be all inclusive. I look forward to your reply