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177, El Venizelou Str., Hersonissos, Crete 70014 Greece
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Traveler (412)
Dining (135)
Room & Suite (90)

About

#103 of 198 in Hersonissos
Location
3.9
Cleanliness
3.5
Service
3.8
Value
3.4
Pela Maria Hotel is a comfortable small hotel centrally located in Hersonisos, a warm and friendly Hotel one of the most popular holiday destinations on Crete. Only 40m from a sandy beach and crystal clear water, provides an ideal combination of sea, sun and relaxation. Pela Maria Hotelis a family run hotel with a harmonious and happy environment. The long experience in providing hospitality services and in focusing on every single aspect of the guests' accommodation experiences, defines the operational principle of Pela Maria Hotel.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Game room
Horseback riding
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Swimming pool toys
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Billiards
Nightclub / DJ
Airport transportation
Massage
Steam room
Baggage storage
Currency exchange
Gift shop
Shops
Sun terrace
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Languages Spoken
English, Russian, German, Greek
491Reviews13Q+A47Room tips
Traveler rating
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Nota P wrote a review Apr 2022
3 contributions
Nice and very clean hotel in the heart of Hersonissos with everything you need around! The beach is only 5 minutes away by feet...amazing! So many nice bars around and of course the Down Town exactly outside the hotel.
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Date of stay: April 2022
Value
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Response from Management Team, General Manager at Pela Maria Hotel
Responded yesterday
Dear Guests, Thank you so much for you kind review. This is very valuable for us. Best Regards,
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Christina T wrote a review Mar 2022
Glyfada, Greece107 contributions49 helpful votes
This hotel is really value for money! If you don’t want to pay lots of money this 3* hotel is a very good choice! We didn’t use the pool as the beach was only 4’ away by feet. In the heart of Hersonisos only 20’ far from Heraklion makes it a hidden gem that will let you enjoy at low cost !
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Date of stay: August 2021Trip type: Traveled
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Response from Management Team, General Manager at Pela Maria Hotel
Responded Apr 11, 2022
Dear Guests, Thank you for your kind comments! This is very valuable for us! Best regards,
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Joe C wrote a review Jan 2019
1 contribution3 helpful votes
Worst hotel I have ever stayed in the only good thing was the bar which is nothing todo with the hotel food is crap and service is terrible shower curtains where all mouldy the toilet brush was all rusty there was dirty glasses and wine glasses left in the room all week and the women on the desk was rude I would never recommend this hotel to anyone we also found hair in are food me and my over half both spent two days on the toilet after eating the all inclusive food and the pool was dirty and never gets the sun on it if it does it’s only for about half an hour
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Date of stay: September 2018Trip type: Traveled
2 Helpful votes
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Response from CosmhotelAM, Management team at Pela Maria Hotel
Responded Aug 26, 2019
Dear Mr Joe C, First of all, thank you for taking the time taken to share your opinion about our hotel. The food served is made everyday fresh with mostly locally produced ingredients based in Greek and Mediterranean cuisine. We are used to be praised for the culinary experience offered to our guests throughout the season and it is the most praised service of the hotel. Since this incident have took place in the hotel you should have reported it immediately and we would have called a doctor to prescribe medicine to ease your pain and we would have made special diet food for recovery of stomach ache. Since we use only plastic glasses in the restaurant and the bar area, we can't help but to wonder where have you found them, as taking glasses from the DownTown bar is strictly forbidden. The maids could not take glasses from your room as they would have thought they should be yours. FInally, the sun bathes the pool for more than 4 hours even during the last days of October so we suppose it is just an exaggeration of sort. We are sorry for the bad experience you had, but you should have come into contact with us and we could have made everything better for you.
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slavek20 wrote a review Oct 2018
Brno, Czech Republic151 contributions31 helpful votes
We (3 family members) spent a week here all inclusive. Hotel itself is OK, our room had balcony on busy street side, but air conditioning (for free) made it bearable. Service. Just perfect, friendly, helpful, especially barman Catalin Constantin. Food. All the same for breakfest (no problem with that), good choice of meals for lunch and dinner. Drinks on bar. Wine (red and white) simply bad, beer barely drinkable. Raki was good though. Beach. 5 minutes walk, although if you do not want to pay for a sunbed, you might have troubles finding a place. All in all, worth money paid
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Date of stay: September 2018
Rooms
Cleanliness
Service
Trip type: Traveled
1 Helpful vote
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Oct 22, 2018
Dear guests, Thank you for your time taken to review our hotel. We are delighted to know that you had a great time with us, but since you rated our hotel with 3 stars, we expected more comments on what needed to be improved and help us make our hotel a better place to stay. We would greatly appreciate if you could contact us directly and tell us what was missed and how to improve our facilities and services, in order to offer the great hospitality we want to.for our guests. Best regards, The management team
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john j wrote a review Oct 2018
Liverpool, United Kingdom1 contribution1 helpful vote
Where do i begin.hotel was in a very poor state considering it was updated in 2016 and there the pics they use on the website to sell the hotel.the room was very basic and unatractive although cleaned everyday.food was not made for british taste as sprouts carrots peas and yes chips are not desireable for breakfast when asked at reception why this was the reply was 80% russian occupancy.the seating around the pool was terrible broken rundown and ripped cushions on seats the staff were nice and polite but that doesnt make amy difference if your surroundings arnt good would not reccommend this hotel to anyone and would not use again.not even 1 star oh and all inclusive ha ha raki ouzo gin were the only spirits you could have i just gave up eating and drinking there.crete is a lovely place lovely people lovely places to eat drink and be happy just not at this hotel.
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Date of stay: September 2018Trip type: Traveled
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Oct 22, 2018
Dear guests, Thank you for taking the time to share your experiences at Pela Maria Hotel. Indeed our occupancy at times were based on Russian guests, but that was not a factor to change our menu to suit better to these guests. Every day in our breakfast buffet you can find baked kidney beans, omelette or eggs or scrambled eggs, bacon and sausages, that are part of an English Breakfast, as well as cheese, pancakes with honey and various jams, that can be found in a typical French breakfast. As for the fabrics, unfortunately by the end of every season our outdoor fabrics tend to tear apart, due to constant exposure to sun and humidity which removes the initial elasticity and make them easy to tear. All fabrics are changed by the end of each season and newer are put in place awaiting the guests to use them. The rooms in the photos of our website are the same with the rooms in the hotel, as the photo-shooting took place just after the renovation of the rooms. Cleanliness is our top priority as we want to keep a high level of hygiene in all hotel's areas. The all-inclusive offerings are clearly stated on our website and in all brochures given to tour operators for our guests to see and agree prior making their booking with what the hotel offers. Raki, Ouzo, Brandy, Beer and white-red wines are our offered alcoholic drinks as mentioned in the descriptions. Best regards, The management team
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Елена С wrote a review Aug 2018
Moscow, Russia6 contributions3 helpful votes
I had holidays in the middle of June with my boy friend at Pela Maria Hotel which is located in the center of Hersonissos, 40 meters until the beach which you need to pay about umbrella and seat but it is happening everywhere. Very good nice life with many bars and tavernas with excellent view and really much fan. About hotel the biggest problem is about room which was not so comfortable but they are trying to keep it clean and this is what we liked much and women are cleaning all day until the night. The food is tasty except some times that the buffet looks the same but if you taste you understand many different dishes but for 3 stars it is value for money. The staff is very helpful and mr Mathioudakis Pavlos who is manager of the hotel, (I took his card because I had a little problem at the beginning but he fixed it) he is trying to check everything. You can see him every where from the morning until night and he is speaking good Russian language I think his wife is Russian that why!!! Also the Receptionists are speaking good Russian Language but I would prefer them to be more polite and smilling… Some loud from bar Down Town which is downstairs of the building of the hotel but is ok. We had fantastic time and we want come back next year. Hotel for category is value for money and I give 5 from 5
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Date of stay: July 2018Trip type: Traveled
1 Helpful vote
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Aug 11, 2018
Dear Guests We are thankful for your time to review our hotel Pela Maria and we are overjoyed for your kind remarks. Your appreciation on cleanliness is especially noteworthy, since we pay special attention to keeping high level of hygiene on all hotel areas for our guests safety and comfort. Our hotel staff and the administration is always overjoyed to hear of our guests appreciation of their services, since they do their best each day to keep our guests satisfied and are always eager to brighten our guests day with their positive attitude. We are very glad you enjoyed your vacations at Pela Maria Hotel and we are looking forward to seeing you again on your next trip to Crete! Best Regards The Management Team
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Patricia F wrote a review Jul 2018
Shoeburyness, United Kingdom17 contributions3 helpful votes
When we first checked in the very friendly receptionist told us there was a problem with some of the rooms and that there was not a single room for me and I would have to share a family room with my friends a married couple which was not a good start, but once this was sorted the next day the room was clean and the bed was really comfortable and the shower room, although very small was adequate. I did have to ask for my room room to be cleaned one day as it hadn't been done and it was sorted straight away. The staff are really helpful and friendly and the food was plentiful and really good. The pool are had plenty of seating, the pool is very cold and not many people braved it more than twice. This is a lovely small hotel well worth its 3 stars.
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Date of stay: June 2018Trip type: Traveled
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Jul 9, 2018
Dear guests, Thank you for your review and your wonderful comments. We are sorry for the inconvenience and thank you for your understanding of this unforeseen event. Our personnel is working hard to keep everybody happy and content and we are glad that you acknowledged it. Cleanliness is our top priority and we try to maintain a high level of hygiene on our rooms and public areas. We are sorry that you had to ask for a clean up for your room and we will take all actions needed to avoid any future similar incident. Food is made fresh every day with pure ingredients mostly locally produced, and the dishes served are based in Greek-Cretan and Mediterranean cuisine. We would love to have you again with us on your next visit in Hersonissos. Best regards, The management team
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Patricia H wrote a review Jun 2018
Ipswich, United Kingdom10 contributions1 helpful vote
When we arrived at the hotel at 4am at first sight we thought we had made a mistake. When we entered the reception was welcoming. The room was basic but very clean, as the shower, a bit on the small side but adequate. In the morning when we went for breakfast our first sight inside the hotel we were pleasantly surprised, it was light and clean. All the staff were very friendly and helpful, the food was plentiful and always well presented and good enough for a 5 star hotel. Outside the pool area had plenty of seating and the pool was looked after well. We had a lovely week and would have loved to have stayed longer, and we would definitely go there again. We would like to thank the staff, from the manager down to the cleaners for a wonderful week. Special thanks to the reception and bar staff. Although it is rated as a 3 star hotel the hospitality makes it 5 star.
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Date of stay: June 2018
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Jun 20, 2018
Dear guests, Thank you for your time taken to review Pela Maria Hotel. Our personnel is working hard to keep everybody happy and content and we are glad that you acknowledged it. The location of the hotel is ideal if you would like to shop, visit museums or take a stroll to the bars and restaurant in the area. It is also close to the beach and the bus stop to Heraklion or Agios Nikolaos. Food is made fresh every day with pure ingredients mostly locally produced, and the dishes served are based in Greek-Cretan and Mediterranean cuisine. We would love to have you again with us on your next visit in Hersonissos Best regards, The management team
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joanna s wrote a review Oct 2017
Taunton, United Kingdom5 contributions
there are some mixed reviews for this Hotel and would like to clear up some issues from the point of a Uk traveler. We stayed for 10 days the last 10 days of Sept 2017. The Hotel is located right in the center along the main high street... so there will be Noise ... we took ear plugs in case and if we had been given the room we booked [front high street view] would most likely needed them, but we got given a rear room. The room i would put no better than 2 * The room is clean but not great with the smallest en-suite i've ever had on holiday, you have to sit on the side on loo... ok the guys maybe ok but its compact and the shower is awful small with a a plastic curtain thats just about impossible to stop water getting on the floor, so your always walking on a wet floor and our room we had a puddle all the time around the toilet from the shower, while were on the shower issue only once did we have hot water and this is a common issue with most reviews so the owners will and should address this asap. The room was kept clean with towels and sheets are changed every 2 days... i think sheets needed changing daily as the sand gets everywhere and the beds are hard. we went for all inclusive ... so 3 meals a day... [No Snacks like bigger hotels] Drinks are really limited in choice and i personnel had very few. The food i personally felt was ok for a 3* plenty of it but could have been hotter at times but felt overall this was the best part of the hotel and very friendy helpful staff and clean. The Hotel has a small un heated outside pool which saw no sunshine during the time we were there and only every saw one person brave enough to use it as it was really cold, this maybe better during the main summer months when the suns higher in the sky. There are sun beds but not many so you need to bag one early... we never tried to bag any as this time of the year there's not a lot of sun reaching the area around the pool... the area was kept clean. The Hotel shares some of the frontage with its own private bar area which is where the main evening activities are held until the early hours or later. There's a small lift to the upper floors and a spiral staircase with a food hall next door which is handy for drinks etc. Overall the hotel is set up more for the Germans there were very few UK travelers while we were there, the foods ok and the hotel was clean but for us the bedrooms and shower really let it down. we loved the area but would not come back to this Hotel... dont get me wrong we had a great time but really need an hotel with hot water and better en-suit. The Pela Maria is a very basic hotel with good Food and clean and helpful staff. We dont have children and could not really see anything on offer here for small children the pool too deep and would be a worry and thats about all there is to offer for children ... but there are better just down the road.
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Date of stay: September 2017
Cleanliness
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Sleep Quality
Trip type: Traveled
Room Tip: Rear rooms have less noise
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Oct 18, 2017
Dear Guests, Thank you for your time taken to share your experiences at Pela Maria Hotel. The hotel's location has some ups and downs, as there will be sounds from the city, but at the same time you are in the heart of Hersonissos with all the shops bars and restaurants within a short walk, and the beach is only 40m away from the hotel. Our dedicated personnel is doing their utmost to keep all guests happy and content. Cleanliness is our top priority and we try to maintain a high level of hygiene. Our food is made fresh every day with pure ingredients and our dishes are based in Greek-Cretan and European cuisine. We hope that you will visit our majestic island again on your next vacation Best regards, The management team
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Paul K wrote a review Sep 2017
Hastings, England, United Kingdom12 contributions11 helpful votes
Once again the staff at this hotel almost fell over themselves being helpful for the price the rooms are clean no frills but after all you come to Creta for the weather the beaches and if your like us people watching as they pass by up the strip. This hotel is ideal for people who like short transfers and being central beaches are all great and very close hundreds of restaurant's bars to choose from. 24hr reception always someone on hand either in the restaurant all inclusive bar or George's street bar . The street bar is a very very popular spot and should not be missed. Food is more than good enough clean towels in rooms as I said before it's not the Ritz but your not paying for that .
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Date of stay: September 2017
Value
Cleanliness
Service
Trip type: Traveled
Room Tip: Pool side rooms are quieter
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Response from CosmhotelAM, Management Team at Pela Maria Hotel
Responded Sep 21, 2017
Dear guests, Thank you for your time taken to review Pela Maria and we are glad that you returned back to our hotel for 2nd time (3rd in total) and left again with the best memories. This is the hospitality we would like to offer to all of our guests! Cleanliness is out top priority and we are happy that you found our level of hygiene sufficient. The food served is made fresh every day with pure ingredients mostly locally produced. Our personnel is working hard to keep everybody happy and content and we are glad that you acknowledged it. The location of the hotel is ideal if you would like to shop, visit museums or take a stroll to the bars and restaurant in the area. It is also close to the beach and the bus stop to Heraklion or Agios Nikolaos. We would love to have you again with us on your next visit in Hersonissos. Best regards, The management team
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PRICE RANGE
$31 - $80 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel pela maria
LOCATION
GreeceCreteHeraklion PrefectureHersonissos
NUMBER OF ROOMS
118
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Frequently Asked Questions about Pela Maria Hotel
Which popular attractions are close to Pela Maria Hotel?
Nearby attractions include Idolio (0.08 miles), Saloon (0.1 miles), and Silver Studio (0.2 miles).
What are some of the property amenities at Pela Maria Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pela Maria Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pela Maria Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pela Maria Hotel?
Yes, street parking is available to guests.
What are some restaurants close to Pela Maria Hotel?
Conveniently located restaurants include Karavi Cafe Bar Restaurant, The Grill, and Coffee Island.
Are there opportunities to exercise at Pela Maria Hotel?
Yes, guests have access to a pool during their stay.
Does Pela Maria Hotel have airport transportation?
Yes, Pela Maria Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Pela Maria Hotel?
The staff speaks multiple languages, including English, German, Russian, and Greek.
Are there any historical sites close to Pela Maria Hotel?
Many travelers enjoy visiting Megali Vrisi (Great Fountain) (6.8 miles).
Does Pela Maria Hotel have any great views?
Yes, guests often enjoy the city view available here.