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Abaton Island Resort & Spa

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Themistokleous Avenue, Hersonissos, Crete 70014 Greece
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Traveler (686)
Pool & Beach (123)
Dining (55)

About

#38 of 191 hotels in Hersonissos
Location
Cleanliness
Service
Value
Travelers' Choice
Bask in the comfort of contemporary seafront accommodation! Abaton Island Resort & Spa is a five star luxury hotel that opened its gates on April 2018. Located in spacious grounds with a magnificent sea view, Abaton Island Resort & Spa offers an ultra – stylish accommodation complete with luxury services and a variety of restaurants that will indulge your senses.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Babysitting
Airport transportation
Valet parking
Internet
Indoor pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Car hire
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
German, Greek

Location

Full view
58Somewhat walkable
Grade: 58 out of 100
21Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
306Reviews61Q+A40Room tips
Traveler rating
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Popular mentions
Daniel N wrote a review Oct 2020
Mayo, Ireland88 contributions54 helpful votes
The sea view junior room was stunning, very comfortable beds with automatic blinds. The free standing bath feels very premium. Pools are beautiful, loved the call bell beside each of the loungers a very nice touch and the views are amazing. Staff were very attentive and food was very tasty. We enjoyed the 50 euro set dinner was superb, and breakfast was a similar lavish affair. If picking a room I’d opt for the front sea view junior rooms again and we will be back.
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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Stay590776 wrote a review Oct 2020
2 contributions4 helpful votes
My girlfriend and I stayed here in early September. We had booked for 6 nights but ended up leaving early as we just got fed up with the consistently terrible service and attitude from the hotel. We arrived at about 3:30pm, so after check-in time. They gave us a bit of a talk about the hotel and a glass of bubbles and all seemed good. They told us we would be waiting 5 minutes but actually it turned into about 40 minutes with no information. Eventually a club car took us to our room, where the cleaners were only half way through cleaning our room. It was a shambles. The club car driver who spoke English seemed embarrassed but just left our bags and left, while we stood on the balcony wondering what to do about the two cleaners who still had to clean our room. I later had to chase reception to have coffee pods and water delivered to our room. The pool area is fantastic but too busy. We were told the hotel was at 50% capacity due to Covid but I just don't see how that can be true. You simply couldn't get a sunbed at the pool unless you arrive very very early. Some other guests we spoke to said that the hotel staff recommended they get to the pool before 7am to reserve a sunbed! One or two days we did manage it and on the others we found sunbeds looking over the sea, away from the pool. Service at the pool/beach is desperate. There were one or two waiters/waitresses but they were just far too busy. I lost count of the number of times I ordered drinks which didn't come and had to go to the bar to chase, or I just couldn't get hold of any staff to take an order. They have buttons on the tables by sunbeds to call staff over but you may as well ignore them. First night we used the shower and it flooded the room - in fairness they did fix that quite quickly. Breakfast - shambles. Literally nothing good to say about it. It was just a free for all. I get that Covid has made it difficult and they have to deliver everything to your table rather than buffet self-service, but the organisation was laughable. Every single day food would arrive cold, or with something missing and just getting coffee quickly was never possible. The staff had too much to do. One morning in particular we arrived to breakfast and there were dirty plates on almost every table which didn't have guests sat at it. We eventually found a table and endured the usual calamity where we had to ask about 5 times for coffee before it arrived, but it was very clear that nobody was properly in charge. As is often mentioned, the hotel advertises heavily via influencer marketing. They are clearly paying these people to post their pretty pictures all over social media and tag them. I note the review below from Holly Walker - she was there while we were and The Abaton was continually sharing her instagram posts about being 'in paradise'. Holly was clearly being paid to be there or had been given a free stay or whatever - there is quite a lot of that going on. My girlfriend left a review shortly after we returned and the hotel replied saying that we didn't leave early due to poor service but for personal reasons. Absolutely laughable. After 4 days of poor service at every level I went to reception and said we wanted to check out the next morning and I wanted a refund for the final night which we had already paid for. After the usual delays while the reception staff answer the phone a few times while trying to deal with you, they asked me to go to breakfast and come back. I did that and after more phone calls I explained that the service was bad and we were disappointed. In actual fact we had decided to go back to The Royal Marmin Hotel in Elounda which we had stayed at for 3 nights before arriving at the Abaton - absolutely incredible there by the way. The reception lady didn't seemed fazed at all and I gathered that we were far from the only guests complaining - we had spoken to a family at breakfast that morning who also had lots of issues and were having a hard job dealing with the hotel. All in all - don't believe what you see on social media. The best thing I can say is that the hotel as a place is really really lovely. They just need an entirely new management strategy and some actual order and 5 star service. I wouldn't go back.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
3 Helpful votes
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Response from Georgios Daskalakis, Γενικός Διευθυντής at Abaton Island Resort & Spa
Responded Oct 15, 2020
Dear Stay590776 Greetings from Abaton Island Resort & Spa. In first instance we would like to thank you for taking some time to share a review on TripAdvisor, responding to our response to the review of TripAdvisor member I6072VLjow. As we have already explained in said response, we consider constructive guest reviews as an important tool in constantly evaluating the level of our services and facilities. To that effect the comments on your review, as well as on the review of I6072VLjow, have been thoroughly looked into with our team within the context of improving just like you so kindly mention. Having said that allow me once again to clarify the following in regards to some specific issues you raise: 1) The refund of the last night was not offered for the reasons that you mention and insist on, but as a gesture since you have informed us checking-out earlier for having to return home earlier for personal reasons and certainly not for mentioning any of the issues in your reviews. Please note that as a policy, we share a very different and more constructive approach to guests who experience any issues, to the one you suggest. 2) Here at Abaton Island Resort & Spa, we have had the pleasure of successfully accommodating many guests who have had a pleasant and relaxing holiday experience, as well as the service offered by our team. Allow me to mention that your comment that guests, irrespective of who they are, are being paid by the hotel for positive social media feedback, devalues not only the constant effort of our team, but also the otherwise constructive nature of your comments. Thank you once again and we hope to be able to welcome you back in order to better serve you in the not so distant future. Best regards Georgios M. Daskalakis General Manager
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Jason314 wrote a review Sep 2020
Rotenburg (Wumme), Germany1 contribution
Great place and location. Very quiet but also close to the center ( 5 minutes by taxi, it costs only 7 euros one way). The food and the service to the bony fish restaurant was outstanding. In general, the staff were so welcoming. We wouldn't hesitate to go back to Abaton, it was a brilliant and unexpected surprise
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Date of stay: September 2020Trip type: Traveled as a couple
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Panos P. wrote a review Sep 2020
Germany3 contributions6 helpful votes
Just come back from the beautiful island of Crete. My girlfriend and I booked a room in Abaton Island, when we arrived there a bit early in the morning after a cold welcome from the staff of the reception we informed that we had to wait until 14:00 to have our room. We got the room at 15:30 after waiting for a long hours. The room was fantastic, we booked a Thalassa Deluxe Seafront Guestroom, and then the problems was just starting. The air-condition was not cold enough and the shower was blocked, we reported to the reception but until the next day was not fixed. The Buddha Bar was tasty but too expensive, the portions was small and loud music until late at night. The main Bar was also very expensive. Too many Instagram and Facebook influencers where very annoying during the day. The stuff was very kind but looked very tired and the service was not for 5 star hotel.
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Date of stay: September 2020
Value
Cleanliness
Service
2 Helpful votes
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Response from Georgios Daskalakis, General Manager at Abaton Island Resort & Spa
Responded Sep 30, 2020
Dear Pioneer64307195074 Greetings from Abaton Island Resort & Spa. Thank you for taking some time to share your recent holiday experience with us on TripAdvisor. Even though we are sincerely sorry to read that we have not met our expectations, constructive guest feedback is our most important tool that allow us to evaluate the level of our services. To that effect and since our records do not show issues like the ones mentioned in your review, we would appreciate if you could kindly provide us with some more details about your stay at info@abaton.gr. This will allow us to look into the specific issues you raise in your review and take the necessary action. Looking forward to hear from you and we would b delighted to be given the opportunity to welcome you back and serve you better. Best regards Georgios M. Daskalakis General Manager
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Lauren M wrote a review Sep 2020
Manchester, United Kingdom19 contributions25 helpful votes
We have recently returned from a 9 night stay at abaton island. The hotel itself, grounds and location are stunning, however we did have a few issues with the service during our stay and based on this we would not class it as a five star hotel. First impressions were not great. It took forever to check in, we were told our room would be ready in 10 minutes then a few minutes later we were told it would be another half an hour. During check in the lady was constantly answering the phone, which we found very rude. We were not given any information about the hotels facilities on check in, which I would expect from any hotel, even more so a five star hotel. Once we had checked in we went to the beach area and ordered some drinks. It took a while to get served, and it was not until the 3rd time the waiter returned that we received everything we had ordered. Not what we wanted after a long journey and delays at check in! During the rest of our stay we sat around the pool rather than at the beach, where the service was much better, although still not what you would expect in a five star hotel. Paris deserves a special mention, he was the only one serving at the pool and was rushed off his feet trying to provide the best service he could. The white double beds in the pool have to be reserved and require a minimum spend of 150 euros. We were not told about this on arrival and it took 2 emails and a WhatsApp message to the concierge to find out how this worked. Breakfast was hit and miss, the food was good but things often didn’t arrive together or even at all. It seemed to depend who you were served by. We requested a late checkout which we were told would be 110 euros until 5pm, when we declined we were told we could keep the room until 2pm for no charge, which we were quite impressed with. We would return to abaton island as most of these issues were minor (although annoying) and did not really impact the enjoyment of our holiday.
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Date of stay: September 2020Trip type: Traveled as a couple
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PRICE RANGE
$219 - $473 (Based on Average Rates for a Standard Room)
LOCATION
GreeceCreteHeraklion PrefectureHersonissos
NUMBER OF ROOMS
152
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Frequently Asked Questions about Abaton Island Resort & Spa
Which popular attractions are close to Abaton Island Resort & Spa?
Nearby attractions include Lychnostatis Open Air Museum (0.3 miles), Star Beach (0.7 miles), and Mango Bar (0.6 miles).
What are some of the property amenities at Abaton Island Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Abaton Island Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Abaton Island Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Abaton Island Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Abaton Island Resort & Spa?
Conveniently located restaurants include Pelagos Taverna Restaurant, Romantic Corner Tarverna, and Meltemi.
Are there opportunities to exercise at Abaton Island Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Abaton Island Resort & Spa have an airport shuttle?
Yes, Abaton Island Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Abaton Island Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Abaton Island Resort & Spa?
The staff speaks multiple languages, including German and Greek.
Are there any historical sites close to Abaton Island Resort & Spa?
Many travelers enjoy visiting Diktaio Andro (10.0 miles) and Megali Vrisi (Great Fountain) (5.8 miles).