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Pollis Hotel

Filonidou Zotou 11, Hersonissos, Crete 70014 Greece
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (99)
Pool & Beach (10)
Dining (9)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#76 of 190 hotels in Hersonissos
Travelers' Choice
Pollis hotel was full renovated in 2017 and is currently one the most modern hotels in Hersonissos area, one of the most popular resort area on Crete. The hotel is strategically located close to many famous attractions of Crete and a short walk away from public and for hire means of transport. There are 47 rooms in total, 43 of which are standard room type, 1 triple room and 3 double rooms. All rooms are decorated with modern furniture and works of art, have private balconies and showers and are ready to welcome you to a unique hotel experience! ROOM AMENITIES • air condition • free wifi internet access • mini bar • safety box • telephone line • hairdryer ROOM FACILITIES • greek restaurant • bar • pool bar • parking space • outdoor pool • 24/7 reception service DISTANCES • Heraklion Airport 22km • Heraklion City Centre 26km • Hersonissos Port 100m
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Baggage storage
Hot tub
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
Russian, Greek
74Reviews1Q+A3Room tips
Traveler rating
  • 41
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  • 12
  • 4
  • 0
Time of year
Traveler type
Selected filters
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  • English
Tony B wrote a review Oct 2019
Widnes, United Kingdom9 contributions9 helpful votes
Hotel clean, bedrooms clean and compact, nice touch with iron and small ironing board. Only gripe about room is the unearthly noise at about 07:00 sounds like a loud food dispenser going off for about half an hour. No view from balcony just another building but expected that as hotel is in town with small roads. Reception staff pleasant but dining room staff made no eye contact and did not speak and are quite rude especially when you ask them for something, make you feel very uncomfortable with they’re huffing and puffing. One afternoon I bought two lemonades and three staff didn’t know the price, they had to find four A size pieces of paper to look at the prices, why are these people serving when an order so simple can't be dealt with within seconds instead of 10 minutes? Am I the first person ever to order 2 soft drinks. With sixty years of travel under my belt this has got to be the worst breakfast and choice in the world. the only thing that was hot was the fried eggs and the hot water for making coffee or tea. Even though the food was in hot trays they weren’t switched on so therefor all food was cold. Beans, scrambled egg, bacon etc whenever those items were there, hit and miss, the sliced fruit consisted of brown apples and maybe if you’re lucky a slice of pomegranate. The bread was dry and old no butter only margarine if you asked for it, never any cups and the coffee machine hardly ever worked. I asked to see the manager on a Tuesday and was told that they weren’t available until Thursday. Very disappointed, wouldn’t recommend this hotel as there are others in the area for the same price. Never again.
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Date of stay: October 2019
Room Tip: Loud whining noise at 07:00 every morning and lasts for about half an hour, room 303.
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Riley T wrote a review Aug 2019
1 contribution1 helpful vote
To begin, my odyssey at this hotel was at once a comedy, tragedy, and even a degree of history - when considering the mythological capacity of the island. 1. The Staff: Those people work darn hard. Between managing to cook hot food all day in gnarly heat, cleaning, serve, whatever, those people are always moving. Quick shout out to my boys Chris and Klaudian for helping to welcome some funky tourists with some extra love on the hotel drinks, good island-related suggestions, and the discipline to maintain a stellar degree of positivity despite working incredibly long hours. The other staff did a wonderful job, except maybe one receptionist who told me how much toilet paper I needed when I asked for more. This shocked me… Maybe she needed it more than I did. 2. The Buffet: Hungover and weary from gross over inhibition of substances foreign to my college-hardened liver (usually raki and possibly even the devilish ouzo), tourist stumble out their rooms and down a pristine white-stone spiral staircase to the lobby - enticed by the smell of hot oil, salt, and burning fat; drugs to which the human body is well and truly addicted. Unfortunately, the buffet usually sucked. Powdered eggs, powdered milk, and some other bummer foods piled high. Saving graces did appear in occasional packages: legitimately good meatballs, occasionally solid vegetable dishes, and the only edible breakfast item: omelets – lovingly served up one-by-one by friendly crew members when they weren’t bend double under heavy loads of dishes, food, etc. Be sure to ask the staff whats up on the meals if you come. 3. The Bar/Pool Area: The bar was always manned by friendly staff, except one man who, while still performing his duties excellently, always frowned (aka, Mr. Frowny Face). However, he always provided good service – as did everyone else. The drinks themselves, on the other hand, weren’t the best. However, the free swill could be mixed with a variety of other substances to make them more bearable, a task to which one extraordinarily well-trained bartender (my man Chris) excelled at. The booze is free, though. Who can really complain?
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Date of stay: August 2019
Sleep Quality
Room Tip: The staff are great. Talk to them and they will help a ton.
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1 Helpful vote
oses713 wrote a review Oct 2018
Riga, Latvia1 contribution1 helpful vote
This ir very great hotel, nice and kind staff in reception and really great bar staff, especially want to say big thanks to Nikos, he is awesome guy and he made our days more interesting when we were there at the breakfest, lunch and dinner or just chilling at the restaurant. Rooms was very clean and comfy. Hotel is in very great location a lot of bars, caffes, shops and restaurants, the sea was nearby. We really enjoyd our vacation at this hotel and recommend it for everyone. Thank you all ☺️
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Date of stay: October 2018Trip type: Traveled as a couple
luciafirst wrote a review Aug 2018
Rudersdorf, Germany17 contributions25 helpful votes
Almost 100 % of the tourists in this hotel are Russian tourists. 1. Accommodation. The main advantage of the hotel is a renovation. All rooms are renovated. However, the view from the rooms is not outstanding at all. Double rooms are much smaller than on the photos. The hotel doesn't have own territory. A swimming pool is extremely small. 2. Staff The staff of the hotel should be trained professionally: how to communicate with clients, what does good service mean and how to address the problems. At the reception desk worked three ladies: Olesya, one more Russian woman, and a Greek lady. Olesya was especially arrogant, impolite and absolutely not helpful. For example, we asked receptionists three times to call the management of the hotel in order to talk with them, receptionists never invited the management of the hotel and always found excuses why they are not able to call the management. My partner had a birthday during our stay in the hotel: no one congratulated him. It is unacceptable in a 4* hotel. 3. Meal. A meal service in the hotel is just a disaster. The old lady, who ruled the kitchen, should be replaced. It is absolutely not the level of 4* stars hotel: the variety of food is very poor, quality of food is bad as well. For example, during the breakfast, they even do not have a butter (only a margarine). Fish we have seen only two times during the week. They cooked a lot of fries and baked tomatoes every day. There is no normal coffee from a coffee machine (only at extra charge). They even removed tea bags from the bar and provided boiled herbs cold tea that no one drink. There was always a big queue during the meal in the dining room. Waiters in the bar are also work in the kitchen. In particular, they are taking food from the kitchen to the dining room. Their hair is not covered. 4. Beach towels are available only at extra charge: 5€ for a towel / a week. At the reception desk, they didn't tell us that a deposit for towels is not refundable. It is our first time when you have to pay for using the towels. It was always a refundable deposit in other hotels. And the receptionist didn't provide the correct information. We found out that the deposit for towels is not refundable only during the check-out and a receptionist refused to give us a deposit back. 5. Beach The beach is about 5-7 minutes on foot. Sunbeds and umbrellas are at extra charge in the bars (about 7-10 €/day). There are a lot of stones in a water. If you are looking for a beach vacation, this hotel is not suitable. I think, the hotel is trying to save money on almost everything. We have been in Greece already 7 times, including one time in Creta, and we can compare the level of service with other hotels. I would not recommend this hotel. Maybe only for sleeping. The management of the hotel should pay attention to the professionalism of the staff, meal service, and all other details. If you provide a hotel service, the small things matter.
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Date of stay: July 2018
Sleep Quality
Trip type: Traveled with family
2 Helpful votes
Baiba2016Baiba wrote a review Aug 2018
Riga, Latvia8 contributions1 helpful vote
New,small and nice hotel is located 5 minutes from sea and 3 minutes from shops,bars and restaurants. Staff is very nice and helpful,rooms are clean.There is small,clean swimming pool outside the hotel in closed area and sunbath chairs with umbrellas.Nice to chill when don't want to go outside,can have lunch or dinner just one minute from your sunbath chair. We had all inclusive-food four times a day (breakfast,lunch,snack and dinner). Every meal on time,not very tasty,not bad,but most important that everything was fresh and warm.At snack time only ice cream and some fruit,other meals had many choices.If you want to have good and tasty beer,wine and coffee,definitely go to have it somewhere outside.In total we can recommend this hotel.
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Date of stay: August 2018Trip type: Traveled as a couple
$52 - $121 (Based on Average Rates for a Standard Room)
GreeceCreteHeraklion PrefectureHersonissos
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Frequently Asked Questions about Pollis Hotel
Which popular attractions are close to Pollis Hotel?
Nearby attractions include Buggy Safari Motoxperience (0.1 miles), Aquaworld Aquarium & Reptile Rescue Centre (0.2 miles), and Palm Beach Club Restaurant (0.3 miles).
What are some of the property amenities at Pollis Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pollis Hotel?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Pollis Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pollis Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Pollis Hotel?
Conveniently located restaurants include Mc Delly's Casual Restaurant, Hersonissos, Mythos, and Skipper.
Are there opportunities to exercise at Pollis Hotel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Pollis Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pollis Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Pollis Hotel?
The staff speaks multiple languages, including Russian and Greek.
Are there any historical sites close to Pollis Hotel?
Many travelers enjoy visiting Megali Vrisi (Great Fountain) (7.5 miles).