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Hotel Polo Towers

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Hotel Polo Towers
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180 Reviews from our TripAdvisor Community

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Showing 179: English reviews
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed there for two nights. I was alloted a Boutique room. Overall experience was good. But as for the room service, it takes time to cater to the orders , mainly when it comes to ordering foodBut if one can control one's hunger pangs then one really needs to have the patience for the food to arrive.

Helpful?
Thank Haamim
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Many thanks for taking out the time to share your review with us on this travel forum. It is very pleasing to realize that you could make ideal utilization of our well-appointed accommodation that has made your stay more pleasant. However, we regret the inconvenience that you encountered regarding our room services. Your... More 

Guwahati, India
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for 3 nights, nice hotel in Shillong. Price is little in higher side as compare to room size and amenities, room service is very quick, hotel stuffs are also nice to customers. Hotel has got 2 restaurant and a bar but bar is closed. Food is good with decent price. Breakfast is also nice with many varieties with... More 

Helpful?
Thank Gunjal_dutta
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers, Shillong! Thank you for your honest review of our hotel and services. Giving our guests a vacation full of happy memories and beautiful moments is what we aim for. Our services have been designed to curate an experience encompassing homely comforts and seamless execution. Your review is testimonial of our excellence and we... More 

1 review
5 of 5 stars Reviewed July 15, 2016

Though a little bit late for the review, I thought it wasn't necessary to review this hotel at first, but after studying other reviews I think my opinion should be stated! Now, went there back in 2015 October, booked a deluxe room for the price of 8700 approx. though a bit pricey, I'd say it was justified looking at the... More 

Helpful?
Thank Aritro G
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Happy guests and happy reviews are always a great start to the day! Your commendations have been shared with the team and we are happy to have added value to your stay. Hope to see you again for many such wonderful vacations! Best Regards, Guest Services More 

New Delhi, India
1 review
5 of 5 stars Reviewed July 10, 2016

Our overall experience at the Hotel Polo Towers were very comfortable for stay.Room and bathroom is small but Housekeeping was appreciable.They have maintained nicely. Food quality was very good. We enjoy the stay and hope to visit this hotel again.

Helpful?
Thank prakash5111
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! We are happy to peruse your fantastic review of our hospitality on this forum. It gives us immense pleasure to learn that you enjoyed the trip with us. We are glad that you that you the found the culinary experience satisfying. We hope to see you soon in near future. Best Regards, Guest... More 

1 review
3 of 5 stars Reviewed July 6, 2016

stayed 3 nights at Shillong, an average hotel with average facilities , wifi never gets connected , no welcome drinks on arrival . u will get very cold response from front desk like they are asking why the hell u came here, food quality average , rooms and bathrooms are small....overall an average hotel at over priced rate

Helpful?
Thank Ks C
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Thank you for taking out the time to share your review on this forum. Our esteemed guests continue to stay with us due to our modern and relaxing accommodation. However, we regret the fact that you did not find our hospitality at par with your expectations. We would like to inform that we... More 

guwahati
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 5, 2016

Stayed for five nights from June 20 on an official trip. Rooms are of not very high standard. The corridor Carpet is very smelly and needs immediate replacement. There is no bar in the hotel. The breakfast spread is also very limited. Housekeeping is available only after 9.30 am. Food is ok. All the rooms are not air conditioned. Seems... More 

Helpful?
Thank Ankur B
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Our hotel is frequented by guests looking for an unwinding break in Shillong. Pleased to note that our team from the kitchen could appease your taste buds with their culinary skills. However, we are saddened to know that you had an underwhelming experience during your recent visit. This is not the norm at... More 

New Delhi, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 29, 2016 via mobile

Stayed for 3 nights on official trip. Rooms are ok but not of very high standard. Food is ordinary nothing great. Proximity to bazaar is only plus. Wifi was so poor that it din't connect even on single day.

Helpful?
Thank SKTERI
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! It was a pleasure to have you stay at Hotel Polo Towers-Shillong’s finest hotel and to receive your feedback on TripAdvisor. Thank you for your valuable feedback that has propelled us to strengthen our services. Though we are glad that the main experience was pleasant, we regret the inconvenience that you encountered. Given... More 

kolkata
Level Contributor
328 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed June 23, 2016

Its also in Police Bazar area with good amenities. Rooms are big enough and price is little high than other available hotel nearby. But the hospitality is good. Its famous hotel in Shillong. Food quality and service quality is good.

Helpful?
Thank MOLOYB
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Happy guests and happy reviews are always a great start to the day! Your commendations have been shared with the team and we are happy to have added value to your stay. Hope to see you again for many such wonderful vacations! Best Regards, Guest Services More 

Jamshedpur, India
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 30, 2016

Located Centrally. Rooms are good. (But need to address damping) Bathrooms are small. BAR facility available but while my visit not in service ?? Restaurant is small. Weekend have rush and management is arranging facility against meal plan visitor to small hall making guest very uncomfortable. Service at Restaurant is poor Food and breakfast is average. Enterance of hotel from... More 

Helpful?
Thank KCJHAG
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! It was a pleasure to have you stay at Hotel Polo Towers-Shillong’s finest hotel and thank you for sharing your feedback on TripAdvisor. While we are glad that our strategic location and comfortable rooms pleased you, we regret to learn about the few niggles that surfaced during your sojourn Sir/Madame, our rooms are... More 

Mumbai, Maharashtra, India
Level Contributor
135 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed May 24, 2016

Hotel Polo towers is located in the quiter part of Shillong - the Jail Road is away from the hustle and bustle of Police Bazaar, though you can easily find a taxi or hike up to most places from here. The Hotel is a bit larger than the other premium option - Center Point and has well furnished rooms. The... More 

Helpful?
Thank Iamitp
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Thank you for your wonderful comments and for taking the time to share your experience through this review. Thank you for showering appreciation on our beautiful property. We are filled with immense pride in acknowledging your comments about consistently warm, efficient and personalized services you received across all aspects at the hotel. This... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Truly, a Shillong icon, this hotel is conveniently located on the Oakland road in the centre of Shillong, Hotel Polo Towers, Shillong provides easy access to both tourist and business spots. The best hotel in Shillong offers a large variety of flexible conference and event space. Our Polo Room exclusive venue space is ideal for intimate parties and enchanting celebrations. Enlist our staff to help plan your next event. Feel welcomed with our signature Shillong Hospitality, enjoy a convenient location, close to Shillong's famous golf course, the acclaimed Don Bosco Museum and other Shillong Must Do's. Feel at home in your guest room with our MaxRest beds and stay connected with WiFi. Upgrade to our Presidential Suite to make life even 'Suiter' ! Discover a range of dining options at the hotel. Dine at our specialty restaurant Shillong - Milano, serving Sicilian inspired cuisine. CupCake Factory offers comfort food such as lovely cupcakes, muffins and gourmet coffee in Shillong. Sample a range of drinks and delicious tapas at Polo Irish Pub, Shillong's best Pub and Bar. Work out in our well-equipped Health Studio or eat healthy at Sky Grill - our spectacular terrace barbeque. Visit the famous Living Rooth Bridge at Cherrapunjee from the best Resort in Cherrapunjee - Polo Orhcid Resort. Local attractions such as Wards Lake, Elephant Falls and and Shillong Peak are just a short drive away. ... more   less 

Additional Information about Hotel Polo Towers

Address: Polo Grounds, Shillong 793001, India
Location: India > Meghalaya > Shillong
Price Range: $94 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Polo Towers 3*
Number of rooms: 50
Reservation Options:
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