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Hotel Polo Towers

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Hotel Polo Towers
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185 Reviews from our TripAdvisor Community

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Showing 184: English reviews
New Delhi, India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is centrally located with good interiors. However, the food is not good at all and the restaurant staff very slow. Also, the staff don't have knowledge of food ingredients. The in-room tea is of very good quality.

Helpful?
Thank rishabhjn_4u
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Thank you for sharing your approval on our strategic location that makes it very convenient for our guests. Guest reviews give us an idea of how we are perceived, and we are saddened to know that you did not find our culinary offering at par with your expectations. Please be assured that, we... More 

Duliajan
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel for 3 nights and been here for some official purpose. I felt that this hotel has a great presence in the town and a beautiful lounge with a coffee shop and that's it ! all vanishes once we reach our rooms and taste the food. Staff were friendly and eager to provide a good... More 

Helpful?
Thank Sidharth_sattiraju
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Guest feedback is imperative to us as it gives us an insight into our hospitality. While we are glad that our strategic location and accommodating associates met your approval, we are disappointed to learn that your overall stay with us wasn’t a comfortable one. We assure you that such is not a norm... More 

Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

It's a decent hotel for business or leisure stay. Staffs are cordial. Banquet hall staffs are not professional. Location is very convenient. Foods are good. This hotel is family friendly. I may stay again in this hotel.

Helpful?
Thank Prabir B
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers ! It is a pleasure to know that you found our hotel perfect for both business and leisure stay because that is exactly what we strive to deliver. Thank you for your compliments about our diligent associates, strategic location, and delicious culinary fare. Our hotel, surrounded by the lush hills of North East... More 

Guwahati, India
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Very decent place to stay in Shillong. Just that the first room we were given was really shabby , but the helpful team of the hotel changed the room for us and the second room was much much better! Place to check out is the outdoor dining area they have and the food served here was fantastic . Though a... More 

Helpful?
1 Thank RajaG1
Hotel_Polo_Towers, Manager at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Thank you for sharing your generous feedback on TripAdvisor and for staying at our hotel. Our hotel is the best destination for our guests to enjoy a relaxing vacation in the “Scotland of North-East”. We are delighted to note that you were impressed by our services and especially the delicious culinary offering. Attending... More 

Agra, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice hotel with descent food quality but bar was closed permanently due to religious issues. I am made to understand that this is the best hotel around. Overall experience was nice. Taxi services of Innova class was also available at this hotel.

Helpful?
1 Thank Sunny08011976
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Thank you for sharing your generous feedback on TripAdvisor and for staying at our hotel. Our hotel is the best destination for our guests to enjoy a relaxing vacation in the “Scotland of North-East”. We are delighted to note that you were impressed by our services and especially the delicious culinary offering. Attending... More 

1 review
4 of 5 stars Reviewed July 31, 2016

I stayed there for two nights. I was alloted a Boutique room. Overall experience was good. But as for the room service, it takes time to cater to the orders , mainly when it comes to ordering foodBut if one can control one's hunger pangs then one really needs to have the patience for the food to arrive.

Helpful?
Thank Haamim
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Many thanks for taking out the time to share your review with us on this travel forum. It is very pleasing to realize that you could make ideal utilization of our well-appointed accommodation that has made your stay more pleasant. However, we regret the inconvenience that you encountered regarding our room services. Your... More 

Guwahati, India
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 21, 2016 via mobile

We stayed for 3 nights, nice hotel in Shillong. Price is little in higher side as compare to room size and amenities, room service is very quick, hotel stuffs are also nice to customers. Hotel has got 2 restaurant and a bar but bar is closed. Food is good with decent price. Breakfast is also nice with many varieties with... More 

Helpful?
Thank Gunjal_dutta
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers, Shillong! Thank you for your honest review of our hotel and services. Giving our guests a vacation full of happy memories and beautiful moments is what we aim for. Our services have been designed to curate an experience encompassing homely comforts and seamless execution. Your review is testimonial of our excellence and we... More 

1 review
5 of 5 stars Reviewed July 15, 2016

Though a little bit late for the review, I thought it wasn't necessary to review this hotel at first, but after studying other reviews I think my opinion should be stated! Now, went there back in 2015 October, booked a deluxe room for the price of 8700 approx. though a bit pricey, I'd say it was justified looking at the... More 

Helpful?
Thank Aritro G
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Happy guests and happy reviews are always a great start to the day! Your commendations have been shared with the team and we are happy to have added value to your stay. Hope to see you again for many such wonderful vacations! Best Regards, Guest Services More 

New Delhi, India
1 review
5 of 5 stars Reviewed July 10, 2016

Our overall experience at the Hotel Polo Towers were very comfortable for stay.Room and bathroom is small but Housekeeping was appreciable.They have maintained nicely. Food quality was very good. We enjoy the stay and hope to visit this hotel again.

Helpful?
Thank prakash5111
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! We are happy to peruse your fantastic review of our hospitality on this forum. It gives us immense pleasure to learn that you enjoyed the trip with us. We are glad that you that you the found the culinary experience satisfying. We hope to see you soon in near future. Best Regards, Guest... More 

1 review
3 of 5 stars Reviewed July 6, 2016

stayed 3 nights at Shillong, an average hotel with average facilities , wifi never gets connected , no welcome drinks on arrival . u will get very cold response from front desk like they are asking why the hell u came here, food quality average , rooms and bathrooms are small....overall an average hotel at over priced rate

Helpful?
Thank Ks C
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Thank you for taking out the time to share your review on this forum. Our esteemed guests continue to stay with us due to our modern and relaxing accommodation. However, we regret the fact that you did not find our hospitality at par with your expectations. We would like to inform that we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Truly, a Shillong icon, this hotel is conveniently located on the Oakland road in the centre of Shillong, Hotel Polo Towers, Shillong provides easy access to both tourist and business spots. The best hotel in Shillong offers a large variety of flexible conference and event space. Our Polo Room exclusive venue space is ideal for intimate parties and enchanting celebrations. Enlist our staff to help plan your next event. Feel welcomed with our signature Shillong Hospitality, enjoy a convenient location, close to Shillong's famous golf course, the acclaimed Don Bosco Museum and other Shillong Must Do's. Feel at home in your guest room with our MaxRest beds and stay connected with WiFi. Upgrade to our Presidential Suite to make life even 'Suiter' ! Discover a range of dining options at the hotel. Dine at our specialty restaurant Shillong - Milano, serving Sicilian inspired cuisine. CupCake Factory offers comfort food such as lovely cupcakes, muffins and gourmet coffee in Shillong. Sample a range of drinks and delicious tapas at Polo Irish Pub, Shillong's best Pub and Bar. Work out in our well-equipped Health Studio or eat healthy at Sky Grill - our spectacular terrace barbeque. Visit the famous Living Rooth Bridge at Cherrapunjee from the best Resort in Cherrapunjee - Polo Orhcid Resort. Local attractions such as Wards Lake, Elephant Falls and and Shillong Peak are just a short drive away. ... more   less 

Additional Information about Hotel Polo Towers

Address: Polo Grounds, Shillong 793001, India
Location: India > Meghalaya > Shillong
Price Range: $94 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Polo Towers 3*
Number of rooms: 50
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