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Hotel Polo Towers

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Hotel Polo Towers
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194 Reviews from our TripAdvisor Community

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Showing 193: English reviews
New Delhi, India
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 days ago NEW

I recently stayed in this hotel on 25th and 26th Nov 2016. First the good points: It is centrally located in the city. The walking distance to the main hub of the city Police bazaar and surrounding areas is about 8 to 10 minutes. You can easily get local transport outside the hotel. The room size is good, reasonably clean.... More 

Helpful?
2 Thank Drsabharwal
New Delhi, India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

have homely surroundings all around with very informal sober atmosphere give a sense of relief making stay very very comfortable coupled with very pleasing and caring staff including at reception makes the stay memorable.

Helpful?
1 Thank Nthapliyal
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to know that you had enjoyed your stay at our hotel. Strong and positive feedback from our guest is always highly motivating to the whole team in order to provide you with... More 

Rourkela, India
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago NEW via mobile

The hotel is a decent hotel with average service. Rooms size is fine considering the location (hill region). For the type of service it looked bit expensive (in line with hill stations). The hotel is located in the city hence the view is absent. Quality of food is average. Vegetarian would find it difficult. Room service and house keeping is... More 

Helpful?
Thank SaratPatra
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to learn that you had a pleasant experience with us. It was a great honour to have served you. Sir, we are pleased to inform you that we are Shillong`s Only 4... More 

Kolkata (Calcutta), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Location ,a bit let down since the hotel is in a crowded place. The open air barbecue restaurant at first floor provides an awesome ambience but the kebabs ould taste better Otherwise the food is quite good and the staff helpful and courteous.The in room wifi service was excellent

Helpful?
Thank Nilanjansengupta
Hotel_Polo_Towers, Manager at Hotel Polo Towers, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your memorable experience at Hotel on TripAdvisor which is truly appreciated. I am pleased that you were satisfied with the overall facilities and services. I am happy to read that our hotel met all of your needs and expectations. I look forward to welcoming you back on... More 

1 review
Reviewed 1 week ago

The hotel is very nice and the service was also very good but wasnt spontaneous. It can be maintained a little cleaner. The food was OK. I was enthusiastic about the sky grill but there were many ppl smoking there. There could have been a seperate place for ppl to smoke. When we stayed there there was this person always... More 

Helpful?
Thank Lakshmi R
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. Please kindly accept our sincere apologies for the inconvenience caused to you during your stay with us. We are happy to know that you had enjoyed the food at "Sky Grill" Our open air barbeque... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

We were a family of 6, stayed here for 1 night I would rate each aspect as: Location - 3/5 Rooms - 4/5 Service - 4/5 Food -4/5 Good food, nice terrace restaurant (enjoyed having some drinks on this terrace in the freezing cold, giving it a nice old English look) Not in midst of nature, more of an executive... More 

Helpful?
Thank Murtaza A
Hotel_Polo_Towers, Manager at Hotel Polo Towers, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your memorable experience at Hotel on TripAdvisor which is truly appreciated. I am pleased that you were satisfied with the overall facilities and services. I am happy to read that our hotel met all of your needs and expectations. I look forward to welcoming you back on... More 

Bengaluru, India
1 review
Reviewed 4 weeks ago

Their charges are equal to Taj hotels or Hayatt hotels but their facility and service are too poor not even equivalent to red fox or other lower end hotels. Free wifi is for name shake, too slow, it does not connect. Parking area is too small, no swimming pool or garden, breakfast was terrible.

Helpful?
Thank Mainul H
Hotel_Polo_Towers, Manager at Hotel Polo Towers, responded to this review

Dear Guest, We sincerely apologise for the discomfort that you faced during our stay with us. We value the review of each and every guest. We are glad that you highlighted the places where we can improve ourselves. We promise that we will deliver better than your expectation in your next stay with us. Thank you Regards More 

Travelers are raving about these Shillong hotels

1 review
Reviewed October 15, 2016

I stayed 5 nights.Great Hotel and great people. Someone like like Mithun Das, A Mura( I forgot full name but it may Abhishek Mura) helped us a lot considering we had a kid. It's clean and very good ambiance. However considering the price of the Hotel the food could have been more in terms of options and quality. Though each... More 

Helpful?
Thank Tarun M
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! We thank you for your comprehensive review that details the different aspects of your stay. We are glad that our personalized services enhanced your family trip with us. We endeavour to offer our guests a memorable trip and your review echoes that same. Please be assured that we have duly noted your suggestions... More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 12, 2016 via mobile

As far as the living arrangements are concerned, absolutely no complaints. Neat, plush, compact, efficient room-service, smooth check-out. But... Food is not upto the mark, especially if you take the rates into account.

Helpful?
Thank RIJU G
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! We thank you for your review that details the different aspects of your stay. It is our sincere endeavor to make our guests comfortable and give them an experience that they can cherish for a long time. It was delightful to peruse that you made the most of our well-appointed accommodation, services and... More 

New Delhi, India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 20, 2016

The hotel is centrally located with good interiors. However, the food is not good at all and the restaurant staff very slow. Also, the staff don't have knowledge of food ingredients. The in-room tea is of very good quality.

Helpful?
Thank rishabhjn_4u
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Thank you for sharing your approval on our strategic location that makes it very convenient for our guests. Guest reviews give us an idea of how we are perceived, and we are saddened to know that you did not find our culinary offering at par with your expectations. Please be assured that, we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
Truly, a Shillong icon, this hotel is conveniently located on the Oakland road in the centre of Shillong, Hotel Polo Towers, Shillong provides easy access to both tourist and business spots. The best hotel in Shillong offers a large variety of flexible conference and event space. Our Polo Room exclusive venue space is ideal for intimate parties and enchanting celebrations. Enlist our staff to help plan your next event. Feel welcomed with our signature Shillong Hospitality, enjoy a convenient location, close to Shillong's famous golf course, the acclaimed Don Bosco Museum and other Shillong Must Do's. Feel at home in your guest room with our MaxRest beds and stay connected with WiFi. Upgrade to our Presidential Suite to make life even 'Suiter' ! Discover a range of dining options at the hotel. Dine at our specialty restaurant Shillong - Milano, serving Sicilian inspired cuisine. CupCake Factory offers comfort food such as lovely cupcakes, muffins and gourmet coffee in Shillong. Sample a range of drinks and delicious tapas at Polo Irish Pub, Shillong's best Pub and Bar. Work out in our well-equipped Health Studio or eat healthy at Sky Grill - our spectacular terrace barbeque. Visit the famous Living Rooth Bridge at Cherrapunjee from the best Resort in Cherrapunjee - Polo Orhcid Resort. Local attractions such as Wards Lake, Elephant Falls and and Shillong Peak are just a short drive away. ... more   less 

Additional Information about Hotel Polo Towers

Address: Polo Grounds, Shillong 793001, India
Location: India > Meghalaya > Shillong
Price Range: $110 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Polo Towers 4*
Number of rooms: 50
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Questions & Answers

Questions? Get answers from Hotel Polo Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Donot take room 121. Take room on higher floor”
 of 5 bubbles Drsabharwal, 4 days ago | Read review
“rooms on upper floors facing front side provides very good view of the part of city.”
 of 5 bubbles Nthapliyal, 1 week ago | Read review
“Choose a room with king size bed if you are going couples.”
 of 5 bubbles Sidharth_sattiraju, Sep 13, 2016 | Read review
“Good rooms..i check into a boutique room, check the rooms before checking in any of those botiques, premiere etc.”
 of 5 bubbles Haamim, Jul 31, 2016 | Read review
“Don't ask for high-speed internet or a plethora of food in the breakfast, and you're in for a treat!”
 of 5 bubbles , Jul 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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