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Quality Inn & Suites

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Quality Inn & Suites
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111 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites
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Showing 110: English reviews
Level Contributor
8 reviews
5 hotel reviews
2 of 5 stars Reviewed May 15, 2016

Cons: This hotel does not smell good. It is also not very clean. It has no elevator and the stairs all looked like they had not been swept in months. In the room, the screen had a big hole in it and I really doubt if under the bed or behind the chair or dresser had ever been swept. The... More 

Helpful?
Thank Nicole M
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Canada
Level Contributor
147 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed May 9, 2016

This is a standard Quality Inn with good-size room, very good king-size bed, and desk with adjustable chair. Breakfast includes hot and cold items, coffee and only one choice in tea: black. If you drink green tea, bring your own. Reception was pleasant and we would certainly stay here again if we are passing through.

Helpful?
Thank tsmada
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Carrollton, Ohio, United States
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 3, 2016

We had a room on the first floor and our daughter and granddaughter had a room on the 2nd floor. The odor in both rooms was horrible. They moved our daughter down next to us on the first floor. Her room smelled a little better. We decided to stay in the room we had because we were fortunate enough to... More 

Helpful?
Thank Shari H
CHMiddletown, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Franklin hotels

Orwell, Ohio
1 review
2 of 5 stars Reviewed April 25, 2016

I arrived at the hotel and first noted the ripped screens hanging from the second level. The dog hanging out of another window. My first room was filthy. The hallway and stairs had not been swept in a month of Sundays! I requested another room. The second room had a foul smell and a very dirty bathroom. I would never... More 

Helpful?
Thank chughes321
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Level Contributor
144 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed April 20, 2016

The hotel is kind of in a forgotten about corner off 75 and the furniture in the hotel matches. It was old wooden, outdated stuff. The hotel was pretty clean though, the staff was nice and professional and the room was cheap. I would probably stay here again.

Helpful?
Thank Benjamin P
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Wingham, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 15, 2016

I stayed here and was pleasantly surprised. I will be staying again on my way to Pigeon Forge in the fall. Staff was good and bed was comfy. Fridge and micro were a bonus. Lots of channels on the flatscreen

Helpful?
Thank 41robf
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! In reference to... More 

Middletown, Ohio
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 13, 2016

We arrived at 4:30 am to check in Zach and Heather where very helpful and quickly got us checked in, I specifically asked if we would be considered checking in on Sunday and both told me I would be checking in on Sunday for Monday check out. At 8am housekeep unlocked the door and started yelling inside, I opened the... More 

Helpful?
Thank nancyk83
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! In reference to... More 

Monroe, Michigan, United States
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 13, 2016

We couldn't believe how comfortable the bed was, size of the king room, good hot breakfast. They said they were putting in new carpet. Definitely would recommend this hotel and we will be staying here again. Very close to Traders World...which we loved!!!

Helpful?
Thank Kim O
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! In reference to... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 3, 2016 via mobile

We got in late last night, we were greeted by a young man named Zack who check checked us in. He was very nice. Overall, the hotel looked like it was not in the best shape but not disgusting, just needed new carpet and the walls looked a little run down. My fiance and I stayed in room 129, when... More 

Helpful?
Thank Courtney M
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Andrew Rushing... More 

Midland, Michigan
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 22, 2016

Everything about the experience was positive. It was clean, the breakfast was a bonus, (good choices and really well maintained), and every single person who we came in contact with in terms of employees were friendly and helpful. All this for under $70 a night. It's a winner.

Helpful?
Thank careful_consumer_60
CHMiddletown, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Andrew Rushing... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The perfect hotel for any budget. Large size Rooms and Spacious bathrooms with all the amenities you come to expect. ... more   less 

Additional Information about Quality Inn & Suites

Address: 6475 Culbertson Rd, Franklin, OH 45005-5701 (Formerly Country Hearth Inn Middletown)
Location: United States > Ohio > Warren County > Franklin
Price Range: $56 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 86
Reservation Options:
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Also Known As:
Best Western Franklin
Franklin Best Western
Quality Inn & Suites Ohio/Franklin
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