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Extended Stay America - Akron - Copley - East

40 reviews
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Traveler (1)
Room & Suite (6)
Dining (2)
Overview
  • Excellent25%
  • Very good28%
  • Average17%
  • Poor15%
  • Terrible15%
Aug 7, 2017
“Not pleased with ES”
Jul 22, 2017
“Extended stay”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair access
2.5 Star Hotel
All hotel details
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Reviewed 4 weeks ago

Was very friendly, courteous, handle all my wishes. Staff amazing, very clean price was awesome, Rooms very clean, very quite, very peaceful. Not a lot of noise, my kids gave me a getaway, I needed very bad.More

Review collected in partnership with Extended Stay
Thank helenlP3349HH
Response from 00esa, Manager at Extended Stay America - Akron - Copley - EastResponded 3 weeks ago

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the attentive service provided by our staff. We work hard to provide high levels of service, so we will share your compliments...More

Hotel's Favorite
Reviewed June 27, 2017

I love the upgrades and having a kitchen. The firm beds are great and very pleasant employees. I will return. The hotel is close to shopping and many restaurants are steps away. The area is safe and the Copley Police patrol frequently.More

Review collected in partnership with Extended Stay
Thank edith386340
Response from 00esa, General Manager at Extended Stay America - Akron - Copley - EastResponded June 29, 2017

Edith, thank you for reviewing your stay at Extended Stay America - Akron - Copley - East. We are delighted to read you loved your room along with the kitchenette and enjoyed the convenience of our location. We hope our hotel would be your first...More

Reviewed August 7, 2017

Wi-Fi set up sucks! ES has 2 sites in Akron/Copley area (actually across the street from each other). They switched my reservation without notifying me...TOTAL mix-up at check-in. In addition, there were 3 separate major events going on in town, which made for an over-booking...More

Review collected in partnership with Extended Stay
Thank Grandseasowner
Response from 00esa, General Manager at Extended Stay America - Akron - Copley - EastResponded August 8, 2017

Thank you for taking the time to share your feedback. Please accept my apology for the inconvenience you experienced at the time of check-in with your reservation. I will personally follow up on your review to identify what went wrong and to prevent these mistakes...More

Reviewed August 2, 2017

When I arrived at room refrigerator had spill all over bottom and dried on floor which made it sticky. Not cleaned up. Toilet was plugged up. I asked to have room addressed in morning. When I returned late next afternoon the room was not cleaned...More

Review collected in partnership with Extended Stay
Thank rmmasoncup
Response from 00esa, General Manager at Extended Stay America - Akron - Copley - EastResponded August 3, 2017

We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. It's our goal to provide an excellent customer experience...More

Reviewed July 22, 2017

Rooms were clean and supplied with all the kitchen needs . No pool available in the location they put us in. Original location didn't have our room available. The rooms were spacious and clean. Overall happy but reservation process not great.More

Review collected in partnership with Extended Stay
Thank 905toddf
Response from 00esa, General Manager at Extended Stay America - Akron - Copley - EastResponded July 22, 2017

Thanks for choosing Extended Stay America - Akron - Copley – East. We are sorry for the reservation issue you encountered, but we are happy we were able to make a reservation for you at another hotel. We are also happy you had an overall...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Things to do
Tennis Court
Details
Price range
$67 - $88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$67 - $88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveler (1)
Room & Suite (6)
Dining (2)
Hotel & Grounds (6)
Questions & Answers
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Room Tips
"I would recommend a room on the second floor and as far away from the front parking lot and highway noise as..."
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"The WIFI is also bare bones (check email only) unless you upgrade to cable."
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"Stay away from non-smoking floor(s)"
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"If you have a pet try to get room near the grass on the left side of entrance"
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