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Sheraton Columbus Hotel at Capitol Square

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Traveler (208)
Room & Suite (131)
Dining (15)

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About

#96 of 166 hotels in Columbus
Location
4.2
Cleanliness
4.0
Service
3.8
Value
3.3
Sheraton Columbus Hotel at Capitol Square is a comfortable and convenient hotel in downtown Columbus, Ohio. Located near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts, our pet-friendly hotel was designed with the modern traveler in mind. Relax in spacious guest rooms featuring free high-speed Wi-Fi, flat-panel TVs and expansive windows. Stop by our on-site restaurant and lounge for American fare in a contemporary setting, maintain your workout routine in the 24-hour fitness center or host a meeting in one of our versatile event rooms.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Wifi
Coffee shop
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
Baggage storage
Convenience store
Executive lounge access
Non-smoking hotel
Shops
24-hour front desk
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Room features
Allergy-free room
Air conditioning
Desk
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Green
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
662Reviews11Q+A100Room tips
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David K wrote a review Mar 9
Cleveland, Ohio1472 contributions240 helpful votes
+1
It all started with my needing a hotel near the Ohio Theater because I was attending an evening opera performance there. However, since Columbus was hosting The Arnold Sports Festival that weekend, the prices at every downtown hotel were exorbitant. I settled for the Sheraton, and got a AAA rate of $298.90 for one night. When I arrived, at 3:00 p.m., the receptionist told me that even though my “corner room” wasn’t ready yet I was being “upgraded”. I asked if it included breakfast and was initially told “No”. However, when I mentioned that since I was paying a premium rate for the room and felt that they could at least comp me a breakfast, a supervisor stepped in to give me a breakfast voucher. So far so good. UNTIL I went to my room and discovered that it wasn’t a corner room, but rather a standard 19th-floor room overlooking the State Capitol. Unfortunately, the windows were filthy, which considerably diminished the view. Furthermore, the room had a musty smell, the carpet had water stains, and the wallpaper was peeling in a number of places. In addition, a light was out over the bathroom vanity, there was no wastebasket in the bathroom, and a there was hole in the bathroom drywall where the door handle bumped against it. The room’s desk had none of the hotel information (about dining, gym facilities, check-out times, laundry services, near-by attractions, etc.) typical of most downtown hotels. There was also no phone in the room, no bathrobe, no mini-fridge, no TV remote and no clock or radio, though there was a strange device on one of the end-tables that appeared to require insertion of a smart phone in order to make it function as a clock or a radio. I don’t have a smart phone, and didn’t have the time or energy to figure out how to make it work. The room was also a tad chilly, but when I tried to manipulate the thermostat it continued to read “62” degrees, despite my efforts to increase the temperature. Luckily it never FELT like 62 degrees. Ultimately I gave up fussing with it and headed to the receptionist to share my litany of problems with my “upgraded” room. However, with The Arnold in town, and only two staff members manning the reception area, there were always waiting lines no matter when (e.g. before the opera, after the opera, the next morning) I made an attempt to connect. Eventually I gave up. As if to add insult to injury, the pop-music Muzak in the elevators was so loud that it drowned out the voice announcing each floor. Visually-impaired guests take note. Having said all that, the bed was clean and comfortable. And the “continental breakfast”, a lavish spread which was apparently enhanced to accommodate The Arnold’s body-building attendees, was ample. My total one-night bill, including taxes and valet parking, was $396.21—nearly the most expensive hotel room I’ve ever “enjoyed”, after travelling to all 50 states and 39 countries. Decide for yourself whether this property deserves the “Sheraton” name, much less “Bonvoy by Marriott”. I’ve stayed in many Red Roof Inns that were better.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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William O wrote a review Jan 2024
El Paso, Texas6 contributions2 helpful votes
The worst hotel I've stayed in. Unkept, neglected, no AC, bad hotel staff, bad smelling carpet, etc. Not at all the standard I expected of a Sheraton hotel. The first room I had was problematic. The TV didn't work, the phone cord had been cut, and the room smelled like mold. I got another room, and it wasn't much better. The tall room lamp cord was cut, the AC didn't work, and the room was so humid the toilet was sweating, and the mirrors stayed fogged. The front desk personnel had no clue what they were doing, nor did they care. A horrible experience.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kellndee wrote a review Nov 2023
Ohio53 contributions8 helpful votes
We stayed at this property for a couple of reasons. 1. We are Marriott Elite members, 2. We were attending a production at the Palace theater and liked the idea of the close proximity to the theater. We chose a King Executive room with the capital view. The room itself was very large. The check in and valet service was very efficient. When we arrived at our room (825), I noticed it was very cool, even though thermostat said it was set on 76 in the room. I kicked it up to 78 and we continued getting ready for the show. We left and went to our show, upon returning around 10:30 p.m. our room was still set on 78 but the actual temperature showed 65. I noticed there was an electric heater in the closet, which I found odd for a hotel. We plugged it in, 30 minutes later there still was no heat coming from it. I also noticed the floor on one side of the bed was damp I went to the front desk and informed them we had no heat, and there were 3 other guests complaining about no heat. I was told there was no engineer or manager on duty for the night and They brought extra blankets to us and we hunkered down for the night. In the morning I went to fix a cup of coffee, the coffee pot sprayed water everywhere but into the cup (hence the damp carpet). There was also to microwaves, both plugged in. I proceeded to shower, and the shower head would not turn completely on, and the tub filled about 18” of water during the shower and never drained. Wallpaper is peeling off the walls. It’s sad to think this hotel is in the condition it is, it could be a beautiful place. Upon check out, when I informed the clerk of the issues, she did inform me that they are getting ready for a total remodel. That did not take care of the issues at hand. She was very apologetic and did compensate us for our night stay. Just beware if you are staying here, pre remodel you are going to encounter some issues. I feel we should have been told prior to check in, there was no heat in the rooms.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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1Thom2H wrote a review Oct 2023
Manassas, Virginia72 contributions13 helpful votes
Desk staff and valet staff were pleasant and efficient. The place was clean. The bed acceptable, but not the amazing expected for a Sheraton. Our first room’s bathroom door jammed closed, so bad maintenance had to come open it. And a towel rack had been left broken off the wall. “Apologies, let’s move you.” Second room and the shower diverter was broken, so no shower. Both rooms were dimly lit, really, dark enough to think lamps had low wattage lights. And this hasn’t changed since this time last year. Disappointing.
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Margaret F wrote a review Sep 2023
Sleepy Hollow, New York9 contributions2 helpful votes
I was very apprehensive about staying here because there were so many bad reviews. I have to say that my experience proved all the complaints wrong! The bed was very comfortable, room temperature perfect our room was quiet and clean. The location within walking distance of the river walk and topiary garden. I would not hesitate to stay here again!
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Columbus Hotel at Capitol Square
Responded Sep 10, 2023
Dear Margaret, Thank you for being our guest at Sheraton Columbus Hotel at Capitol Square. We're elated to know our comfortable beds, clean accommodations, and convenient location won you over. That's our goal! Many thanks for taking the time to share your positive experience, and we can't wait to welcome you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pina R wrote a review Aug 2023
1 contribution
Absolutely the worst hotel I have EVER stayed at. No AC is the room, smell of mildew and mold. No toiletries In bathroom and when u call to request over 1 hr wait. Restaurant 2 hr wait no staff. Staff tried the best they can do. DO NOT STAY HERE!!!!
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Columbus Hotel at Capitol Square
Responded Aug 9, 2023
While we thank you for taking a moment to share your thoughts, it saddens us to hear that although you experienced wonderful service, our accommodations were not up to our normal high standards. We will discuss your comments with the team to ensure we do better going forward. Thank you again for notifying us of your experience, and we wish you well as your travels continue.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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amrwishon wrote a review Jul 2023
19 contributions5 helpful votes
The room was huge, but unfortunately that’s the only upside of this hotel. The biggest issue we had was that the shower wasn’t draining properly. At the end of a 10 minute shower, the standing water came past my ankles and halfway up my shin, leaving me feeling dirtier than before my shower. I reported this to the front desk and they were very friendly and said they would take care of it while we were out. The next morning, we had the same issue. It was never fixed. We requested daily housekeeping, and on the second day of our trip, we came back to our bed haphazardly made. We forgot toothpaste, and my husband went down to the front desk to see if they had any. They said they did and would send it up within 30 minutes. We never received it. The AC does not work very well. The room overall just was pretty dirty feeling and dingy - the wallpaper was peeling off, there were cracks in the bathroom window, and the carpet was sticky. We walked around with shoes the whole time. The hotel was also just dated and not kept up well.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Columbus Hotel at Capitol Square
Responded Jul 19, 2023
Thanks so much for sharing your constructive feedback with us. We are sorry to hear about your disappointment with our accommodations, and we regret that your requests weren't met during your stay. Please rest assured your comments are very important to us, and we've passed them along to management so that improvements can be made. Thank you again for letting us know about your concerns, and we wish you a safe trip home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mario A wrote a review Jul 2023
Sonoma, California192 contributions92 helpful votes
I was suprised how old and outdated the hotel was, especially for a Sheraton property. The front desk person was not very welcoming as we approached. We had a room on the 19th floor - the room was nice size and had a nice view of tge greater Columbus area. It was extremely dark inside due to the old brown walls. We noticed several issues with the room: (1) The toilet seat was broken (2) The toilet took quite a while to flush (it was not low flow) (3) There was a large water damage spot above the bed closest to the bathroom and the stains ran down the wall (4) The refrigerator was dented and had marks all over it (5) The bed skirt of both beds were quite dirty (6) The floor underneath and next to the bed closest to the window had not been properly cleaned. We still stayed in the room, as we were tired from traveling for the day. As soon as I got up, we checked out. I told the front desk person (the same as the previous day) about all the issues, and she stated she would let the manager know. That's it! No apologies, nothing. At least the weight room (on the 22nd floor) was clean! A few machines were broken and not working, but most of the equipment was in working order I will not stay at this hotel again. Even though it was centrally located downtown, I will choose another place to stay next time I am in Columbus
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Columbus Hotel at Capitol Square
Responded Jul 5, 2023
Feedback from our guests is always appreciated as it helps us improve. While we're glad our location worked well for your trip, we apologize for any concerns about the bathroom and the overall condition of the property. We'll look into your comments further, and we'd be grateful for the chance to provide you with more suitable accommodations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Navigate257762 wrote a review Jun 2023
4 contributions1 helpful vote
This is one of the most disappointing Marriott properties I have ever been to... the valet barely got up to meet our car he was sitting on a chair, informed me that that phone was broken to call down (we waited 20 min the next morning), the front desk person was less than interested in serving us, the room was ok but very dated, shampoo and body gel were both out, the bathroom had wallpaper was ripped, the carpet was really gross and sticky, the workout room was dirty, no towels, no water, no mats, ..... extremely disappointing.... will never stay there again, alot of options in Columbus
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Dont stay there..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Columbus Hotel at Capitol Square
Responded Jun 21, 2023
Thank you for providing us with a detailed look at your stay. Our team is usually known to be some of the friendliest, hard-working people you will find, so we apologize that was not your experience. We want every guest of ours to have a perfect visit, so we've alerted our team to all of your concerns so we can learn from your experience. We're grateful for your time and wish you safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ben C wrote a review Jun 2023
Buffalo, New York1 contribution1 helpful vote
Housekeeping and front desk are awful! They don’t care about accommodating you! They continuously unplugged a fridge full of food and left 1 towel for if guest more than once. We dried with bath mats
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Look anywhere else. Holiday inn worked just fine in my past
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Sheraton Columbus Hotel at Capitol Square
Responded Jun 9, 2023
Dear Ben, The issues you raise are important to us. Please accept our apologies for any concerns about service and in-room amenities. This is not a typical experience, and we understand why this would be frustrating. Your comments will be shared with our team for improvement. If you're in the area again, we'd appreciate the chance to provide you with a more enjoyable visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$129 - $210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt hotel columbus, hyatt columbus, columbus hyatt
FORMERLY KNOWN AS
Hyatt on Capitol Square
LOCATION
United StatesOhioColumbus
NUMBER OF ROOMS
403
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON COLUMBUS HOTEL AT CAPITOL SQUARE $118 ($̶1̶7̶1̶) - Updated 2024 Prices & Reviews - Ohio

Frequently Asked Questions about Sheraton Columbus Hotel at Capitol Square
Which popular attractions are close to Sheraton Columbus Hotel at Capitol Square?
Nearby attractions include Ohio Theater (0.08 miles), Scioto Mile (0.3 miles), and Ohio Statehouse (0.1 miles).
What are some of the property amenities at Sheraton Columbus Hotel at Capitol Square?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Columbus Hotel at Capitol Square?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton Columbus Hotel at Capitol Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Columbus Hotel at Capitol Square?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Sheraton Columbus Hotel at Capitol Square?
Conveniently located restaurants include Dirty Frank's Hot Dog Palace, Tip Top Kitchen and Cocktails, and Sidebar Columbus.
Are there opportunities to exercise at Sheraton Columbus Hotel at Capitol Square?
Yes, guests have access to a fitness center during their stay.
Is Sheraton Columbus Hotel at Capitol Square located near the city center?
Yes, it is 0.3 miles away from the center of Columbus.
Are pets allowed at Sheraton Columbus Hotel at Capitol Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Columbus Hotel at Capitol Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Columbus Hotel at Capitol Square?
Many travelers enjoy visiting Franklin Park Conservatory and Botanical Gardens (2.3 miles), German Village (0.7 miles), and Kelton House Museum & Garden (0.7 miles).