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Candlewood Suites Polaris

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141 Reviews from our TripAdvisor Community

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Showing 139: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Paul Hartman, front desk manager was very nice guy . The rooms are spacious, clean, well stocked with kitchen supplies for cooking. The staff is very friendly and accommodating. Paul thanks a lot for your support during my stay at Candlewood.

Helpful?
Thank Suren B
Monclova
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Paul, front desk person was nice.The room seemed clean. Kitchenette cabinets had a slightly outdated look but that's ok with us. Recliner. They may have a discount for Ohio State Fair attenders. Wed stay here again. Nice for the price.

Helpful?
Thank tamsea
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for your recent stay with our hotel. We greatly appreciate hearing your feedback. Our guest rooms will be receiving updates beginning in November with new cabinetry, carpeting, kitchen flooring, paint, window treatments, furniture, etc. We are looking forward to provide essentially all new rooms to our guests soon. Our hotel is a proud sponsor of the Ohio State... More 

Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Hair in bathroom floor and pieces of toilet paper. Switch plates were all filthy. Our first and last time staying at this location. We were in a smoke free room, however it smelled of smoke. The kitchen area had dirty utensils and there were crumbs on counter. Luckily, we carry Lysol and Lysol wipes with us on all trips.

Helpful?
Thank Kelly H
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

I am sorry to hear that your stay was not to our normal standards. I have shared your review with all of our staff to ensure that no other guest has the same experience that you encountered. We greatly appreciate hearing about this so that we can improve. These issues should not happen, but when they do we would always... More 

Illinois
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love that they have all kinds of things that they will lend out. Movies, etc. They have a grill and gazebo for guest to use. Full kitchenette. Pool and hottub. Wish we had found this place earlier in our trip. Would have enjoyed a longer stay to take advantage of all the amenities.

Helpful?
1 Thank jfhspc
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for your recent stay with us and for taking the time to complete a review. We greatly appreciate hearing all feedback from our guests. It sounds like you were able to hit all of the great things that Candlewood Suites have to offer. Glad to hear that you enjoyed your stay. Candlewood Suites offers over 300 locations across... More 

Lock Haven, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Candlewood Suites, Polaris Parkway, is a great location, with a nice variety of restaurants and shopping within walking distance. The rooms are spacious, clean, well stocked with kitchen supplies for cooking. The staff is very friendly and accommodating.

Helpful?
1 Thank Pat E
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for choosing to stay with the Candlewood Suites Polaris. We are glad to hear that you enjoyed your stay and all the amenities we offer. We are reserving for next year's Goodguys Show now and have seen reservations for quite a few rooms already. If you have not reserved for next year we would be grateful to see... More 

New Port Richey, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Want to thank Candlewood Suites and Paul for a great stay earlier this month. Wife and I visited for a wedding and truly enjoyed our stay. We had a couple of minor issues and Paul was fantastic in rectifying everything immediately. Highly recommend staying at the Candlewood Suites Polaris. Thanks Paul!

Helpful?
1 Thank William E
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for your recent stay and for the feedback on your experience. We love to hear that Paul was able to take care of the minor issues and that he handled it so well. Hopefully, we will see you again on your next visit to the Columbus area. Sincerely, Jody Mayer General Manager More 

Winchester, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Customer Service -We stayed here for two reasons, we have a pet and we were traveling and needed good internet access to work from the hotel room. We were never notified until after we checked in that they were testing the fire system. They handed us a letter that stated one day and only one day. Non-stop the entire day... More 

Helpful?
2 Thank tara s
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for your recent stay with us and I apologize for our fire alarm testing. We tried to inform all guests that testing would be occurring on Thursday July 21st. Due to some delays on Thursday they were not able to complete all of the testing as scheduled and the testing company required to test on Friday as well.... More 

Illinois
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 18, 2016 via mobile

Stayed at candlewood while in town for national trap shoot. 4 of us stayed in a one bedroom suite with a queen bedroom and sofa sleeper. Bed was good , sofa sleeper was bad. Room was clean and everything worked. Staff at front desk were very polite. Room just seemed to have cheap furnishings and appliances. Was in a good... More 

Helpful?
Thank HRN95
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for your recent stay with us and for taking the time to complete a review. We greatly appreciate receiving feedback from all of our guests. Our hotel is in the process of renovating and we have completed renovations of our hallways and public areas (except the lobby) of all carpeting and tile. Our rooms are to begin renovations... More 

Mansfield, Ohio
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 13, 2016 via mobile

This was my second trip to this hotel and it didn't disappoint. It's definitely the only hotel we will stay at from now on when we're in the area. The rooms are clean and the staff go above and beyond to make sure you're taken care of. It's in the perfect location. There's a Quaker Steak right in front of... More 

Helpful?
1 Thank Kris5274
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to complete a review of your stay with us. We love hearing that you enjoyed our hotel! Our staff tries all they can to make all guests feel welcome and appreciated and it is great to hear such a positive response. We look forward to seeing you again soon! Sincerely, Jody Mayer General Manager More 

Brook Park
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 6, 2016 via mobile

Visited the this property while on a trip to the Columbus Zoo. The Front Desk Agents at check-in/out were very accommodating, they even called to notify us our room was ready. It was a perfect location close to the zoo with plenty of dining options in the area. The room offers great space for a family. Appreciate the full sized... More 

Helpful?
1 Thank KAUG
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for choosing to stay at the Candlewood Suites Polaris and for taking the time to provide feedback on your stay. We are grateful to hear all the positive things that you shared in regards to your visit and glad that you enjoyed your stay. Thank you again and we look forward to seeing you the next time you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Consider us home at Candlewood Suites Hotel - Columbus/Polaris. Our property features Studios with 1 Queen Bed, Studios with 2 Double beds, and One Bedroom Suites (a queen bed plus pullout sofa) and have fully equipped kitchens with amenities such as a full size refrigerator with an ice maker, 2 burner stovetop, dishwasher, and cooking and eating utensils. Relax in an overstuffed recliner and watch a complimentary movie (a DVD player is provided in your room). Enjoy other complimentary services such as free local calls and high speed Internet access. Visit our 24 hour convenience store, or work off some stress in our Fitness Center while you do your laundry in our complimentary laundry facility. Our hotel is also pet friendly so you can bring your dog or cat as well. (Fees apply). ... more   less 

Additional Information about Candlewood Suites Polaris

Address: 8515 Lyra Dr, Columbus, OH 43240-2026
Location: United States > Ohio > Columbus
Price Range: $104 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Polaris 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Candlewood Suites Polaris Hotel Columbus
Candlewood Suites Columbus
Candlewood Columbus
Columbus Candlewood Suites
Candlewood Suites Polaris Columbus, Ohio
Hotel Style:
#29 Family Hotel in Columbus
#42 Business Hotel in Columbus
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