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All reviewsfree laundrymini storefront deskbasketball hooppool area was cleanroom was cleanfluffy towelsdesk personthe columbus zooan upgradehome away from homecolumbus areapolariskitchenettebasketballsicemakercupboard
The Polaris area (my first time there) seems to be a great area to hang out in if you are visiting Columbus. There is no shortage of economic places to stay or eat at.
The Candlewood Suites (an IHG Property) was on a nice quiet...More
My family decided to stay in this hotel because we were in the area for the Ohio Valley Region Volleyball Tournament. This hotel is great because they have alarm clocks in every room, A small store in the lobby with cheap products, a basketball hoop...More
Thank Aaron H
Response from Jody M, General Manager at Candlewood Suites PolarisResponded April 16, 2018
Thank you for staying with us and for taking the time to complete a review of our hotel and the area. We greatly appreciate your feedback.
It is nice to read that you enjoyed your stay with us. Our hotel pool should be open later...More
We love staying at the Candlewood when we come to town, it's a home away from home. Can I start with how outstanding the staff are? They always go above and beyond to make our stay comfortable and are so flexible with room assignments, checking...More
What a beautiful property! I could move in. It is brand new and has great appointments
The staff is outstanding! Very helpful- Anthony at the front desk in specific needs to be called out as exceptional.More
Thank Brenda B
Response from Jody M, General Manager at Candlewood Suites PolarisResponded June 19, 2018
Thank you for your recent stay and for taking the time to complete a review. We are glad to see that you enjoyed your stay with us and appreciated our recent renovations to our property. I will be sure to pass along your praise to...More
This is my second stay at this hotel, both for business, my room was clean and basically comfortable. The kitchen was fine, but all I really needed was the fridge. Somehow I could never get the temperature right, but I think that was just me....More
Response from Jody M, General Manager at Candlewood Suites PolarisResponded December 22, 2017
Thank you for your return stay with us. We greatly appreciate that you took the time to complete a review.
Our hotel is close to a small park to our south that would allow for you to run without having to drive. Lazelle Park is...More
You should not have any issues with ice machines not working in your freezer in the room. Most of the time guests do not turn on the ice makers to have them begin to make ice as we clean out the freezer after each guest... More
You should not have any issues with ice machines not working in your freezer in the room. Most of the time guests do not turn on the ice makers to have them begin to make ice as we clean out the freezer after each guest departs and place the ice makers in the off position. We do not have ice machines in any other way on property other than the ones in the rooms.
All rooms are thoroughly cleaned after each and every guest departure. While there may be a heavy smoke smell in our smoking rooms you should not feel like our housekeeping staff does not take cleaning smoking rooms as serious as our non-smoking rooms.
Thank you for considering our hotel and I apologize for the delay in responding to your question. I recently became the new General Manager at the property and it took a little longer to gain access to Trip Advisor.