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Candlewood Suites Polaris

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Candlewood Suites Polaris
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148 Reviews from our TripAdvisor Community

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Showing 146: English reviews
West Palm Beach, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel makes you feel at home the cleanliness is superb the staff is excellent, from Maintenance to the front desk and housekeeping make it pleasant enough you don't want to leave. Jody the GM has an excellent staff in Mashanna to Paul and Richard and the Maintenance man with the dreds I can not remember his name went above... More 

Helpful?
Thank lainedunsmoor
Battle Creek, Michigan
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We've stayed at this hotel 3 times. Always clean and front desk staff always pleasantly greets you as you go in and out. Didn't think to catch any employee names, but had a pleasant conversation with one of them one night as we came back from dinner. She suggested some places and we always appreciate tips from the locals. Forgot... More 

Helpful?
Thank tawshaw2016
Clarksville, Tennessee
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Came in town for a funeral and ran around most of the day really didnt have time to check everything upon checking in. We usually stay at this location because of the pool and mall. We checked in and had minor problems called down to the front desk and Paul came up helped us move and fixed the issue immediately.... More 

Helpful?
Thank njonesckvex
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to submit a review regarding your stay. We are so glad that Paul was able to find your ring and watch and that we were able to get them back to you. We too aren't happy Paul is a Gators fan here in Buckeye country and are glad that you were able to overlook... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is the first time I stayed at the Candlewood Suites. The only bad thing about my stay was the short duration. Loved every part of the stay. Everything is self service in this hotel which was explained to me right at the beginning. Special thanks to Michael and the tall lady at the reception. Apologies for forgetting her name.... More 

Helpful?
Thank Abhishek P
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

It is great to hear that you enjoyed everything about your stay. Our staff tries to do all that it can to ensure all guests feel the same way as you, and it is great to hear the great feedback. I will pass along to Michael and Machanna your acknowledgement. Hopefully, we will see you again the next time you... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We came to this hotel in Columbus mainly for the location near Polaris on I-71. This is the first time we have stayed at a Candlewood. The hotel clerk in check in was very accomodating and friendly. He put us in a room close to the pool and outside entrance for our little dog. The room was nice and clean.... More 

Helpful?
Thank Steve G
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to complete a review of your recent stay. We greatly appreciate hearing the wonderful comments. Having a place for your pet and the added amenities of the full sized appliances in the kitchen is a great benefit that many of our guests appreciate and we are glad that you were able to enjoy them... More 

Fairport, NY
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room is clean, modern, has kitchen essentials - no complaints there. Does not have a free breakfast option like similar properties. The internet wireless connection is the most problematic. While my laptop connects with no issue, had problems with both android and apple devices - can't connect, or it connects and doesn't work, and internet connection keeps getting dropped. That's... More 

Helpful?
Thank fdsailor
IHGService, Guest Relations Manager at Candlewood Suites Polaris, responded to this review

Dear fdsailor, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the comfort and amenities of the room received. However, we regret if you did not fully enjoy your stay due to the internet connection... More 

1 review
5 of 5 stars Reviewed August 22, 2016

Paul Hartman, front desk manager was very nice guy . The rooms are spacious, clean, well stocked with kitchen supplies for cooking. The staff is very friendly and accommodating. Paul thanks a lot for your support during my stay at Candlewood.

Helpful?
Thank Suren B
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to complete a review of your stay. We greatly appreciate hearing that Paul did an excellent job and that you enjoyed your stay. We look forward to seeing you again soon. Jody Mayer General Manager More 

Monclova
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 7, 2016 via mobile

Paul, front desk person was nice.The room seemed clean. Kitchenette cabinets had a slightly outdated look but that's ok with us. Recliner. They may have a discount for Ohio State Fair attenders. Wed stay here again. Nice for the price.

Helpful?
Thank tamsea
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for your recent stay with our hotel. We greatly appreciate hearing your feedback. Our guest rooms will be receiving updates beginning in November with new cabinetry, carpeting, kitchen flooring, paint, window treatments, furniture, etc. We are looking forward to provide essentially all new rooms to our guests soon. Our hotel is a proud sponsor of the Ohio State... More 

Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 3, 2016 via mobile

Hair in bathroom floor and pieces of toilet paper. Switch plates were all filthy. Our first and last time staying at this location. We were in a smoke free room, however it smelled of smoke. The kitchen area had dirty utensils and there were crumbs on counter. Luckily, we carry Lysol and Lysol wipes with us on all trips.

Helpful?
Thank Kelly H
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

I am sorry to hear that your stay was not to our normal standards. I have shared your review with all of our staff to ensure that no other guest has the same experience that you encountered. We greatly appreciate hearing about this so that we can improve. These issues should not happen, but when they do we would always... More 

Illinois
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 26, 2016

I love that they have all kinds of things that they will lend out. Movies, etc. They have a grill and gazebo for guest to use. Full kitchenette. Pool and hottub. Wish we had found this place earlier in our trip. Would have enjoyed a longer stay to take advantage of all the amenities.

Helpful?
1 Thank jfhspc
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for your recent stay with us and for taking the time to complete a review. We greatly appreciate hearing all feedback from our guests. It sounds like you were able to hit all of the great things that Candlewood Suites have to offer. Glad to hear that you enjoyed your stay. Candlewood Suites offers over 300 locations across... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Consider us home at Candlewood Suites Hotel - Columbus/Polaris. Our property features Studios with 1 Queen Bed, Studios with 2 Double beds, and One Bedroom Suites (a queen bed plus pullout sofa) and have fully equipped kitchens with amenities such as a full size refrigerator with an ice maker, 2 burner stovetop, dishwasher, and cooking and eating utensils. Relax in an overstuffed recliner and watch a complimentary movie (a DVD player is provided in your room). Enjoy other complimentary services such as free local calls and high speed Internet access. Visit our 24 hour convenience store, or work off some stress in our Fitness Center while you do your laundry in our complimentary laundry facility. Our hotel is also pet friendly so you can bring your dog or cat as well. (Fees apply). ... more   less 

Additional Information about Candlewood Suites Polaris

Address: 8515 Lyra Dr, Columbus, OH 43240-2026
Location: United States > Ohio > Columbus
Price Range: $105 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Polaris 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Candlewood Suites Polaris Hotel Columbus
Candlewood Suites Columbus
Candlewood Columbus
Columbus Candlewood Suites
Candlewood Suites Polaris Columbus, Ohio
Hotel Style:
#29 Family Hotel in Columbus
#42 Business Hotel in Columbus
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