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Hilton Garden Inn Columbus/Polaris

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#29 of 143 Hotels in Columbus
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Hilton Garden Inn Columbus\/Polaris
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546 Reviews from our TripAdvisor Community

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Showing 542: English reviews
Painesville
Reviewed January 4, 2016 via mobile

My girlfriend and I stayed here over the new year weekend. We showed up at 3 for check in and were told our room wasn't ready yet, Morgan I believe was her name at the reception desk, was very nice and apologetic. We were given free breakfast for the following morning in compensation which was very nice and unexpected! The...

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Helpful?
Thank Jeremy P
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Jeremy P., Thank you for the five star review and sharing your exceptional experience at the Hilton Garden Inn Columbus/Polaris! We will pass the praise of your experience with Morgan of your positive experience! We strive to ensure that all guests have an exceptional stay and we are happy to know that we exceeded your expectations! We look forward...

Columbus, OH, United States
Reviewed January 3, 2016

This room was a perfect getaway for my boyfriend and I. The jacuzzi tub was fantastic and big enough for both of us. The king bed was incredibly comfortable. The indoor pool & hot-tub are nicely sized and the area is well-heated, cozy, and clean. The staff was incredibly friendly, willing to help, and professional. The room service we ordered...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mary Lynn G
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Mary Lynn G, Thank you for the five star review and taking the time to share your experience at the Hilton Garden Inn Columbus/Polaris! We are thrilled that we were able to provide exceptional accommodations and service during your weekend getaway! We look forward to greeting you and your boyfriend on your next getaway brings you to Columbus, Ohio!...

Barrington, Illinois
Reviewed January 1, 2016

Stayed Dec. 27-30. Lobby was under re-construction so had to enter via side door and unload the vehicle as it was raining. Staff was very friendly. Restaurant and bar were closed, but room service was available (didn't use - prices looked high). Room heater was extremely loud, making sleep difficult. Otherwise, hotel was quiet and little-used. Pool was small and...

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1Thank K A
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello K A, Thank you for taking the time to share your experience at the Hilton Garden Inn Columbus/Polaris with the travel community! We are please to hear that the service you received from the staff was friendly and exceeded your expectations! It is our goal to always provide exceptional service to each guest! The Hilton Garden Inn Columbus/Polaris is...

Brentwood, TN
Reviewed December 30, 2015 via mobile

We had two rooms for my family for December 23 - 27. Woke up on the 24th to the news that my Dad had died, and ended up staying until the 30th. The rooms were well-maintained and clean (were even cleaned on Christmas Day, which was a first for me). The staff was exceptionally friendly and professional. The lobby was...

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Helpful?
Thank SMCMiami
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello SMCMiami, Thank you for taking the time to share your experience at the Hilton Garden Inn Columbus/Polaris with the travel community. We would like to extend our deepest sympathy for the loss that your family experienced during your stay with us. We are pleased to hear that the service provided was friendly and professional. The Hilton Garden Inn Columbus/Polaris...

Ashburn, United States
Reviewed December 29, 2015

The staff was very friendly and the room was clean and smell great. Tthe breakfast was ok considering it was buffet. I had an issue with the worn out mattress. I could not sleep because the mattress was awful. It was lumby and too soft.

Review collected in partnership with Hilton Garden Inn
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Thank Barbara S
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Barbara S., Thank you for sharing your experience during your stay at the Hilton Garden Inn Columbus/Polaris! We strive to provide the best experience to each guest, so we are excited to hear that you experienced friendly service from all of the staff and that the room was clean and fresh. However, we sincerely apologize that the bed was...

Youngstown, United States
Reviewed December 20, 2015

All around great place to stay. Room was very comforable and clean. Beds are comfortable, pillows are great. And the staff was excellent! The location has everything that you could think of that you need surrounding it. Can't stay any better than this!

Review collected in partnership with Hilton Garden Inn
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Thank Norman S
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Mr. and Mrs. Norman, Thank you for your five star review of the Hilton Garden Inn Columbus/Polaris! Also, thank you for sharing with the travel community your great experience during your stay! We strive to exceed each guest’s expectations and are thrilled that we provided exceptional service for your stay! We look forward to welcoming you both next time...

Miami, Florida
Reviewed December 2, 2015

I had a great stay at this hotel in Columbus, OH. I hosted a seminar at this hotel with customers from the surrounding area and I would like to give kudos to the front desk (Morgan) and the chefs. Thank you for your support.

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Thank Colombia2010
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Colombia2010, On behalf of our entire team at the Hilton Garden Inn Columbus/Polaris we would like to thank you for taking the time to share your experience with the travel community! We are excited to know that Morgan at the front desk and the chefs exceeded your expectations during your stay! We strive to provide exceptional customer service for...

Columbus, United States
Reviewed November 30, 2015

We stayed at the Hilton due to my nephew getting married. the hotel provided a shuttle bus to/from the venue which was really nice. And the beds... they were fantastic!! Made it hard to make the 11 o'clock check-out... lol

Review collected in partnership with Hilton Garden Inn
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Thank Tabatha W
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Tabatha, Thank you for the four star review for your recent stay at the Hilton Garden Inn Columbus/Polaris. We strive to provide exceptional service to our all of our guests! We are thrilled to hear that you had a great experience with the shuttle service and that the mattress was comfortable! We hope to see you next time your...

Reviewed November 26, 2015

I've stayed in the Hilton Garden Inn several times, and every time, it's been wonderful! This is a favorite hotel for Buckeye fans coming to see OSU games - ALWAYS fun and friendly! (Other team fans mix in well as long as they keep it friendly and light hearted because OSU fans are a friendly lot.) This is also a...

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Helpful?
Thank Julie S
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Julie S., Thank you for taking time to write a review! We are very grateful for your loyalty to the Hilton Garden Inn Columbus/Polaris! We are excited to hear Hilton Garden Inn Columbus/Polaris is a favorite spot for OSU fans! Thank you for your praise of the entire staff and the service we all provide! We appreciate your feedbackand...

Reviewed November 26, 2015 via mobile

We stayed for a night. The tub was amazing! The bed had an adjustable firmness. I didn't notice much of a difference when turning the dial, but the idea was cool. Breakfast was ridiculously expensive. But we didn't go there for breakfast. They had a nice pool, we didn't get to visit it. But it looked nice.

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Helpful?
Thank katemarie95
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Katemarie95, We appreciate you taking the time to tell the travel community about your recent stay! We strive for providing exceptional service for all of our guests during their stay! We are thrilled that you enjoyed the tub during your stay! We hope to welcome you back to Hilton Garden Inn Columbus/Polaris on your next visit! Warm Regards, James...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Location: United States > Ohio > Columbus
Price Range: $126 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Hotel Style:
#10 Romantic Hotel in Columbus
#10 Family Hotel in Columbus
#18 Business Hotel in Columbus
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Columbus/Polaris staff and other travelers.
2 questions
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over a year ago
11 months ago

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Questions? Get answers from Hilton Garden Inn Columbus/Polaris staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floor is always a good choice since no other guests will be overhead.”
 of 5 bubbles gailc32, Dec 29, 2016 | Read review
“Consider asking for a renovated room”
 of 5 bubbles BrianO271, Oct 14, 2016 | Read review
“Construction is on third floor so you may want to either go above it not stay below it.”
 of 5 bubbles City_Jetting, Sep 19, 2016 | Read review
“There couldn't be a bad room in the house.”
 of 5 bubbles CourtneyCT, Aug 1, 2016 | Read review
“Get a non smoking room or ask for a discount”
 of 5 bubbles jfhspc, Jul 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question