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Hilton Garden Inn Columbus/Polaris

#31 of 142 Hotels in Columbus
Certificate of Excellence
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8535 Lyra Drive, Columbus, OH 43240
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453 Reviews from our TripAdvisor Community

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Showing 449: English reviews
Level Contributor
5 reviews
2 of 5 stars Reviewed yesterday NEW via mobile

I was disappointed. I always thought Hilton was a amazing hotel but , this Hilton was not up to their usual standards. It had a horrible smell. The bed was very lumpy and the sleep number didn't work. The shower head was horrible. It wasn't a usual shower head. It was more like a hose from a kitchen sink kind... More 

Helpful?
Thank Angy W
Greensburg, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great location. Walking distance to tons of restaurants and shopping. Staff was very helpful & friendly. Housekeeping did a great job. Hotel was very clean. Would definitely stay there again. Definitely recommend!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank johnsU2123FY
Huntington, West Virginia
1 review
4 of 5 stars Reviewed 6 days ago NEW

We had to cancel a 2-night reservation. We called back to make a one-night reservation and the price was jacked up from $125 to $170 per night even with AAA and AARP memberships. We have stayed there many times, but will not be going back to a hotel that overcharges senior citizens.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jerrysJ9591KU
Hamilton, Ohio
Level Contributor
89 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall a good hotel, don't go on a car show weekend unless you like hearing tires squealing all night. The mattress was also very hard, a worrisome trend in some of the Hilton chains. Some how sleeping on a board is not as appealing as it once was. However the room itself was quite nice, and the staff was very... More 

Helpful?
Thank Oakbug
Charleston, West Virginia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is clean and average quiet. The food was good, we were during a farm convention so the hotel was packed, so it could have been worse. The problem I had and I will not stay there again was due to the Hotel's billing me an extra night after I left Columbus. I had to place a dispute on... More 

Helpful?
Thank ZSA ZSA G
1 review
3 of 5 stars Reviewed 2 weeks ago

We just recently stayed at this hotel during Independence Day Weekend. The Good: It is in a great location just across the road from the Polaris Mall. Plenty of restaurants are nearby. Easy to get to off of the freeway. The staff that we interacted with were generally nice. Specifically the woman working at the restaurant. The pool is quite... More 

Helpful?
Thank N E
Columbia, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Bathroom sink didn't drain, reported the problem, not fixed. Desk personnel need to follow up with guest. Bed needed to be replaced, need new pillows. Attitude of Front Desk personnel upon checking out needed to ask about the 3 day stay. I didn't even get a Thank You for staying.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael G
Lisa L, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Michael G, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situations don’t happen again, especially the service received from our front desk. If you return to our area, we hope you’ll stay... More 

New Albany, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed the stay. Great customer service. The breakfast serve to order was great and a great price. I enjoyed the sauna and the gym also. I think that anyone that comes to this place will have a great time and that they should invite friends. It is located right near all the food and shopping that you may... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William W
Delaware, Ohio
1 review
2 of 5 stars Reviewed 2 weeks ago

Stayed in a king with a whirlpool tub. The tub was great but that alone is not worth the $200+ price tag. Every wall had wall paper pealing off. I wouldn't stay here again. One good redeeming quality was the staff. They were quick and very polite.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Y3290VOwilliamr
Ashville, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

My wife and I came to town to visit our Daughter at Ohio State and spend our 24th anniversary in the Columbus area where we met. This was by far the worst hotel I have stayed in in quite some time and I travel with my work around the country. I understand the hotel is under construction and that is... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Roman C
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Location: United States > Ohio > Columbus
Price Range: $124 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Hotel Style:
#10 Romantic Hotel in Columbus
#10 Family Hotel in Columbus
#18 Business Hotel in Columbus
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