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Hilton Garden Inn Columbus/Polaris

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#29 of 142 Hotels in Columbus
Certificate of Excellence
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Hilton Garden Inn Columbus\/Polaris
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521 Reviews from our TripAdvisor Community

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Showing 517: English reviews
Bargersville, Indiana
Reviewed yesterday NEW

Great , clean and comfy beds only part was bad was breakfast service, lady brought coffees and never came back not even with the bill . Food was great though! Had a wedding going on and could not even hear anything.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank fatv1
Cincinnati, Ohio
Reviewed 6 days ago NEWvia mobile

My husband and I stayed for our anniversary and Katie at the front desk made it very special. We were given a bag with chocolate and wine. Came for the shopping and we will be back next year. The beds were comfortable and the shower was nice and it was a perfect location!! Near everything..

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Helpful?
Thank Tanya E
Sandusky, Ohio
Reviewed 1 week ago via mobile

Hotel was in a great location and staff was very nice. Lobby appeared clean and in good shape. Was not personally impressed with the room. Strange stains on walls and outdated. Quiet hotel otherwise. Would rate it about a 3 star hotel.

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Helpful?
Thank sarahmerrick
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear sarahmerrick, We appreciate the comments about our amenities, hotel and our location. Currently, we are under an all-renovation where we will feature all new mattresses, fixtures and a cool palette. This renovation should be completed by next month. We hope that you come back in the future!

Cartago, Costa Rica
Reviewed 1 week ago

It was a excellent experience at Hilton Garden Columbus/Polaris. Excellent service, good cooked breakfast, rooms, complementary internet and personal service. It´s well located, near Polaris Mall, Gas Stations, several restaurants and shopping options.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank luiscY1325MB
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear luiscY1325MB, We love that you loved our amenities, hotel and our area. We strive to help all of our guests enjoy their stay with us. We look forward to welcoming you back in the near future and Happy New Year!

Pittsburgh, Pennsylvania
Reviewed 1 week ago

Great hotel. Very clean and comfortable. Friendly staff who go out of their way to make your stay great. All amenities of home are available here. Restaurant on premises. Bar service available in evening.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Michele O
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Michele O, Thank you for the kind words about the hotel and the staff. We do try to deliver great service every day. We look forward to your next stay with us and Happy New Year to you!

Dayton, Ohio
Reviewed 2 weeks ago

Every time I'm in the area I book a room at this hotel. It's a lot of competition in the area but from the first time till now this hotel has step to the plate with good service and amenities. I'm real picky oh my cleanliness especially different places but this place step up to the plate with cleanliness. Don't...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank travisd670
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear travis670, Thank you for the kudos regarding the cleanliness of your room as our staff's #1 goal is to provide a clean fresh room that is very comfortable. Thank you for staying with us and we look forward to seeing you again!

Georgetown, Kentucky
Reviewed 3 weeks ago

This hotel is under renovation, and there was no hot water our first night's stay and the reservations were mixed up. We will not return. Whether it was a management change or construction problem, the staff cares little about guest complaints and did nothing to follow up on our situation with the cold water during the first night's stay. We...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Wrenvalley
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Wrenvalley, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy as there was a reservation mix-up, the hot water not being available during your 1st day as the water was down from 10am-1pm and the renovation noise you endured....

Columbus, Ohio
Reviewed 3 weeks ago

This Garden Inn is pretty much the standard experience with very recognizable elements of decor in the public areas of the hotel -furniture, draperies, floor plan. Our guest room was smaller than we usually experience when we stay at a Garden Inn (which is frequently). The bathroom seemed newly updated which was a plus; however, as is often the case,...

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Helpful?
Thank Gail C
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Gail C, Thank you for providing feedback about your stay and again, we are sincerely sorry about the cookies. We were able to rectify that immediately with chef and we are glad that you enjoyed the complimentary dessert. We encourage you to try us again in the future and we promise more pleasant surprises instead.

Paradise, California
Reviewed 3 weeks ago

I recently came back from a business trip in which our organization used the Columbus/Polaris Hilton Garden Inn for a Summit. The facilities were simple but well kept. My room was clean and each day I received new towels/toiletries; however, the real reason I've taken out some my time to write this review was the staff. Mr James Inghram and...

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Helpful?
Thank Kasey G
Beachwood, United States
Reviewed 4 weeks ago

very comfortable, has a nice shuttle service to the mall. It was nice for a family visit. The breakfast has two levels. Since my husband and I are vegans we didn't need the complete breakfast. For $5.95 we were able to get a variety of cereals both hot and cold, fruity, breads, rolls, yogurts, --very good value

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank teresak895
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear teresak895, Thank you for staying with us during your holiday travels. We appreciate your enjoyment of the shuttle and great breakfast. Hopefully we will see you in the new year, Happy Holidays!

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Location: United States > Ohio > Columbus
Price Range: $110 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Hotel Style:
#10 Family Hotel in Columbus
#10 Romantic Hotel in Columbus
#18 Business Hotel in Columbus
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Columbus/Polaris staff and other travelers.
2 questions
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over a year ago
8 months ago

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Questions? Get answers from Hilton Garden Inn Columbus/Polaris staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floor is always a good choice since no other guests will be overhead.”
 of 5 bubbles gailc32, 3 weeks ago | Read review
“Consider asking for a renovated room”
 of 5 bubbles BrianO271, Oct 14, 2016 | Read review
“Construction is on third floor so you may want to either go above it not stay below it.”
 of 5 bubbles City_Jetting, Sep 19, 2016 | Read review
“There couldn't be a bad room in the house.”
 of 5 bubbles CourtneyCT, Aug 1, 2016 | Read review
“Get a non smoking room or ask for a discount”
 of 5 bubbles jfhspc, Jul 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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