We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Columbus/Polaris

#23 of 140 Hotels in Columbus
Certificate of Excellence
Hotel deals
Hotel website
8535 Lyra Drive, Columbus, OH 43240
Special Offer
Bed N' Breakfast Deal
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Booking.com to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hilton Garden Inn Columbus\/Polaris
View Map
Add Photo Write a Review

390 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose to stay at the Hilton Garden Inn - Polaris for our couple, get-away- shopping trip. There is great shopping and dining at both Polaris and Easton. On arrival, the staff was extremely friendly and helpful. We chose the "Bed and Breakfast" Package and it was well worth it...the breakfast was delicious. The room was clean, plenty of amenities... More 

Helpful?
Thank ShelyU
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello ShelyU, Thank you so much for taking the time to share your five star experience with the travel community with your recent stay at the Hilton Garden Inn Columbus/Polaris! We strive to provide exceptional service and are excited to hear that we did just that for your weekend away! We hope that the next time your travels bring you... More 

Alexandria, Virginia
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This Hilton Garden Inn was decorated nicely and is in a good location. The lobby was being renovated during our stay so I cannot comment on the lobby. The first room we checked into had a heavy perfume stay and it was giving me a headache. The front desk staff did great and moved our room. The room had an... More 

Helpful?
Thank BrianO271
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello BrianO271, Thank you for taking the time to share your experience during your stay at the Hilton Garden Inn Columbus/Polaris. We are thrilled that you had a great experience with the staff! We are sorry to hear that we fell short on resolving the issue with the noise you experienced through the night. We truly strive to provide our... More 

Westerville, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Our room reeked of tobacco and we could not be moved, nor could they eliminate the smell. The dial comfort bed also did not work and felt like a severely under inflated air mattress. We usuallt try and stay in a Hilton brand or a HGI, and this one was not up to par with the others. Also there was... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Zack T
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Zack T, Thank you for sharing your experience at the Hilton Garden Inn Columbus/Polaris with the travel community. We apologize for falling short during your recent stay! We strive to provide exceptional accommodations to all of our guests and housekeeping management has been notified about the tobacco smell you experienced. The renovation that is currently in progress at the... More 

Cincinnati, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel was fine, however they are doing renovations at this time. As they remodel the lobby, there should be a price reduction because really get nothing else out of the hotel until renovations are complete. I had an issue with my toilet running and they fixed it very quickly. The staff is very nice and cordial

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mel S R
HGIP0laris, Guest Service Agent at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Mel S R, Thank you for taking the time to share your experience with the travel community on your recent stay with us at the Hilton Garden Inn Columbus/Polaris. We are happy to hear that the staff was very nice and cordial during your stay! We strive to provide exceptional service to all of our guest s! The renovations... More 

Chapmanville, West Virginia
Level Contributor
103 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed January 4, 2016 via mobile

We've been staying at Hilton Garden Inn for about a year now. This was the first time we had stayed at this location. We checked in a little later in the evening but was taken care of promptly with fast and friendly check-in. Room was nice and clean as was the hotel. Staff was nice also. Hotel is doing some... More 

Helpful?
Thank GracieWV
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello GracieWV, Thank you so much for taking the time to share your experience with the travel community! We are thrilled to hear that the Hilton Garden Inn Columbus/Polaris is your new favorite! We strive to provide exceptional service to all of our guests and we are happy to know we exceeded your expectations! We look forward to greeting you... More 

Painesville
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

My girlfriend and I stayed here over the new year weekend. We showed up at 3 for check in and were told our room wasn't ready yet, Morgan I believe was her name at the reception desk, was very nice and apologetic. We were given free breakfast for the following morning in compensation which was very nice and unexpected! The... More 

Helpful?
Thank Jeremy P
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Jeremy P., Thank you for the five star review and sharing your exceptional experience at the Hilton Garden Inn Columbus/Polaris! We will pass the praise of your experience with Morgan of your positive experience! We strive to ensure that all guests have an exceptional stay and we are happy to know that we exceeded your expectations! We look forward... More 

Columbus, OH, United States
1 review
5 of 5 stars Reviewed January 3, 2016

This room was a perfect getaway for my boyfriend and I. The jacuzzi tub was fantastic and big enough for both of us. The king bed was incredibly comfortable. The indoor pool & hot-tub are nicely sized and the area is well-heated, cozy, and clean. The staff was incredibly friendly, willing to help, and professional. The room service we ordered... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mary Lynn G
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Mary Lynn G, Thank you for the five star review and taking the time to share your experience at the Hilton Garden Inn Columbus/Polaris! We are thrilled that we were able to provide exceptional accommodations and service during your weekend getaway! We look forward to greeting you and your boyfriend on your next getaway brings you to Columbus, Ohio!... More 

Barrington, Illinois
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed January 1, 2016

Stayed Dec. 27-30. Lobby was under re-construction so had to enter via side door and unload the vehicle as it was raining. Staff was very friendly. Restaurant and bar were closed, but room service was available (didn't use - prices looked high). Room heater was extremely loud, making sleep difficult. Otherwise, hotel was quiet and little-used. Pool was small and... More 

Helpful?
1 Thank K A
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello K A, Thank you for taking the time to share your experience at the Hilton Garden Inn Columbus/Polaris with the travel community! We are please to hear that the service you received from the staff was friendly and exceeded your expectations! It is our goal to always provide exceptional service to each guest! The Hilton Garden Inn Columbus/Polaris is... More 

Brentwood, TN
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 30, 2015 via mobile

We had two rooms for my family for December 23 - 27. Woke up on the 24th to the news that my Dad had died, and ended up staying until the 30th. The rooms were well-maintained and clean (were even cleaned on Christmas Day, which was a first for me). The staff was exceptionally friendly and professional. The lobby was... More 

Helpful?
Thank SMCMiami
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello SMCMiami, Thank you for taking the time to share your experience at the Hilton Garden Inn Columbus/Polaris with the travel community. We would like to extend our deepest sympathy for the loss that your family experienced during your stay with us. We are pleased to hear that the service provided was friendly and professional. The Hilton Garden Inn Columbus/Polaris... More 

Ashburn, United States
2 reviews
1 of 5 stars Reviewed December 29, 2015

The staff was very friendly and the room was clean and smell great. Tthe breakfast was ok considering it was buffet. I had an issue with the worn out mattress. I could not sleep because the mattress was awful. It was lumby and too soft.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Barbara S
HGIP0laris, Guest Service Representative at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Barbara S., Thank you for sharing your experience during your stay at the Hilton Garden Inn Columbus/Polaris! We strive to provide the best experience to each guest, so we are excited to hear that you experienced friendly service from all of the staff and that the room was clean and fresh. However, we sincerely apologize that the bed was... More 

Questions? Get answers from hotel staff and past guests. Ask a question

72 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Room/suite (7)
Viewed
Bathroom (2)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (7)
Viewed
Dining (1)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Other (20)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Columbus hotels
0.7 mi away
Holiday Inn Express & Suites Columbus-Polaris Parkway
0.4 mi away
Hampton Inn & Suites Columbus Polaris
0.3 mi away
Hilton Columbus/Polaris
Hilton Columbus/Polaris
#16 of 140 in Columbus
4.5 of 5 stars 592 reviews
Show Prices
Show Prices
Show Prices
10.7 mi away
Hampton Inn Columbus Airport
Hampton Inn Columbus Airport
#44 of 140 in Columbus
4.0 of 5 stars 282 reviews
11.7 mi away
Hilton Columbus Downtown
Hilton Columbus Downtown
#5 of 140 in Columbus
4.5 of 5 stars 1,093 reviews
0.8 mi away
Cambria hotel & suites Columbus - Polaris
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay