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Holiday Inn Express & Suites Columbus-Polaris Parkway

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#40 of 142 Hotels in Columbus
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Holiday Inn Express & Suites Columbus-Polaris Parkway
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283 Reviews from our TripAdvisor Community

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Showing 282: English reviews
Idaho
Reviewed 4 days ago NEWvia mobile

Great location, great amenities, great staff especially the front desk guy!!!!!!!!!!!!, and a great pool. The room was clean and the beds were comfortable. Good breakfast selection. Will stay here again next thanksgiving.

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Helpful?
Thank Steve_V66666
Columbus, Ohio
Reviewed 1 week ago via mobile

We arrived here kind of late thanksgiving night. We checked in and went to our room only to see it was someone else's room too! Luggage, beds, people! Luckily we weren't shot or hit over the head for walking in on someone! As we were going back to the desk she knew what had happened. She kept saying he messed...

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Helpful?
Thank AroundNAround
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear AroundNAround, Thank you for your review of hotel. I am very sorry to hear about the issues you experienced during your stay with us. I'm glad that when we spoke earlier this week we were able to find a solution for you. Thank you again for your feedback, we use it to train our staff and improve our hotel...

Toledo, Ohio
Reviewed 4 weeks ago via mobile

Had reservations on a weekend getaway. Ohio st game going on all hotels booked. Wound up at motel hell. Got email saying we cancelled by no show even though we were there. Offered no help. Not even comped room for our troubles. Bad business.

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Helpful?
Thank mizzturner74
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear mizzturner74, Thank you for your review of our hotel. I apologize for the issues you experienced with your reservation, and if you would like to discuss the issue further, please contact us directly at the hotel. Thank you again and we look forward to speaking with you soon.

orlando
Reviewed October 21, 2016 via mobile

Room was quiet, clean, and the breakfast provided was very good and kept well stocked to handle the large crowd. Check in and departure service was very good. Pool was a nice addition despite only being partially open. Housekeeping was timely and very helpful with service.

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Helpful?
Thank mikeflOrlando
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear mikeflOrlando, Thank you for your review of our hotel. It is true that our staff is the best in the Polaris area. We are thrilled you enjoyed your stay with us and look forward to hosting you again on your next visit to Columbus, Ohio!

Cleveland
Reviewed October 19, 2016

My husband, son and I stayed at this hotel for a brief overnight visit. We didn't check in until 11pm, but the desk clerks were available and had our room ready for us. Parking was plentiful. The room was clean, modern and quite. The location of the hotel was great - although it is located right off of the highway,...

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Helpful?
Thank 2niagara
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear 2niagara, Thank you for taking the time to review our hotel. I am so happy that you enjoyed your stay with us. It is true that our location is definitely a prime feature of ours, and we are close to major highways, restaurants and shopping. We hope that we will see you again soon and you will be able...

Columbus, Ohio
Reviewed October 16, 2016 via mobile

Mold. In showers. I was given 2 rooms. The head of housekeeping said "WE can't fix it. It's been on maintenance repair list to reseal for a week.". The A/C thermostat didn't work. I was told by Jessie front desk. Just get up turn it on and off. The quality and the disregard for health. What can I say. I...

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Helpful?
Thank davidj1956
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear CosmoD, Thank you for your review of our hotel. I apologize that you were not happy with the resolution we discussed on the phone the other day. If you would like to discuss this further, please contact us directly. Thank you again for your comments.

Reviewed October 16, 2016 via mobile

Been here a week the staff has been great place is super clean and the pool is great the only thing is that the pool has no hours for adults only it gets loud if you just want to sit and relax in the hot tub

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Helpful?
Thank Ken M
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Ken M, Thank you for taking the time to write a review of our hotel. We use feedback to improve our hotel for our guests. We are looking into your suggestion for an "adults only" time in the pool area. Thank you again for your suggestion, and we look forward to your next visit.

Manchester NJ
Reviewed October 16, 2016

The prices were high but we were able to negotiate a better rate with the desk clerk. Hotel was near capacity yet our stay was very quiet. We requested a room near the elevator and we were never bothered by noise in the hallway. I liked the decor of this hotel...black and silver....very stunning! Breakfast buffet was very plentiful. Pool...

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Helpful?
Thank funlovin_11
Bethany J, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear funlovin_11, Thank you for your review. We are glad you enjoyed your stay with us, and look forward to having you as our guest again soon.

Cleveland
Reviewed September 25, 2016 via mobile

We are in town for a soccer tournament. The room is clean and spacious. Mattresses felt new. The bathroom is clean they have the surround on the shower so no gross grout which I love! The breakfast is not fancy but it is free and fresh. Bagels, pastry, oatmeal, etc...The kids LOVED the pool and the parents enjoyed time on...

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Helpful?
Thank BethABC12
Houston, Texas
Reviewed September 5, 2016

Overall this hotel is very nice. Kept clean and the staff was friendly and helpful. The rooms are large and have tall ceilings which add to this. The Bathrooms are nice but the stand up showers are a little narrow to stand in with glass doors. Our room also included a Jacuzzi which was clean, filled up fast and worked...

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Helpful?
Thank slhull05
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

Address: 8670 Orion Pl, Columbus, OH 43240-4030
Location: United States > Ohio > Columbus
Price Range: $125 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus-Polaris Parkway 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
Holiday Inn Express And Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio
Hotel Style:
#16 Business Hotel in Columbus
#18 Family Hotel in Columbus
#20 Romantic Hotel in Columbus
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express & Suites Columbus-Polaris Parkway staff and other travelers.
12 questions
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Versailles, Ohio
over a year ago
over a year ago

See all questions (12)

Questions? Get answers from Holiday Inn Express & Suites Columbus-Polaris Parkway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms on the higher floors are a longer wait for the elevator!”
 of 5 bubbles funlovin_11, Oct 16, 2016 | Read review
“get breakfast elsewhere”
 of 5 bubbles sdr74, Aug 21, 2016 | Read review
“Sixth floor was fine, elevator was fast.”
 of 5 bubbles Sanitarian2, Jun 12, 2016 | Read review
“Choose a higher floor, away from the elevator.”
 of 5 bubbles andicb03, Jun 5, 2016 | Read review
“We had a room facing the front of the hotel, was waken up by garbage truck at 4:30 AM.”
 of 5 bubbles KKffmn717, May 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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