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Hilton Columbus/Polaris

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#11 of 142 Hotels in Columbus
Certificate of Excellence
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Hilton Columbus\/Polaris
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792 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Reviewed yesterday NEWvia mobile

Decided to run away from home and get away for a few days on a couples getaway. Made last minute reservations in an executive suite. It came with complementary breakfast vouchers. The room was very nice. The executive rooms are on on the 7th and 8th floor, with an executive lounge on the 9th floor. Unfortunately, it's not open on...

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Helpful?
Thank coupleofvacationers
Niles, Ohio
Reviewed 5 days ago NEW

The hotel is very nice. Staff is wonderful. They shuttled me across the way to run to Target. The gym is a good size and clean. 2 things that I didn't like: pillows were flat & I could see the air filter in the room was completely covered with dust. The conference room was very classy. Bathrooms were very clean

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Helpful?
Thank MamaC326
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Reviewer, Thank you for sharing your feedback about your recent stay with us. I'm sorry to hear that you did not like our pillows. We do offer foam pillows located in every room closet which will provide a more firm head support. I will also be looking into your comments about the air filter in your room. We do...

Austinburg, Ohio
Reviewed 6 days ago NEW

From the moment I stepped in the door the stay was wonderful. Great staff, comfortable room. Food and drinks were good at the on site facilities. Having a day spa on premises was a great idea. I was able to get a massage and that really helped. The bedding was comfy and the room was quiet.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 486lorraines
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Reviewer, Thank you so much for taking time to write such a great review on the Hilton Columbus/Polaris! I'm glad you enjoyed your stay and hope you will choose to stay with us again when your travels bring you back to the Polaris area! Sincerely, Nancy Howard General Manager

Lima, Ohio
Reviewed 1 week ago

Very nice and quiet, will ask for a suite again , easy to get to room, really nice bathroom and the separate lounge area with its own tv was a very nice change from a standard room. Being close to the elevators and not having to wait for elevator made the stay even nicer. Also bonus of having a great...

Review collected in partnership with Hilton Hotels & Resorts
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Thank N3837CWthomash
Ohio
Reviewed 1 week ago

My wife and I stay here when we are in town to see the Columbus Blue Jackets play. Very clean, modern and safe place to stay and the hotel is located by the Polaris Mall and countless restaurants. The hotel also has a nice restaurant of their own as well as a very nice bar and patio area off of...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jim C
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Jim, Thank you so much for writing such a glowing review on our hotel and stating that it is the "Best hotel near Columbus OHIO". I love hearing that you "won't stay anywhere else" when in Columbus! I'm glad we have earned your business and your loyalty. We look forward to next visit. Sincerely, Nancy Howard General Manager

Marco Island, Florida
Reviewed 2 weeks ago

They put air freshener in the vents that circulates throughout the hotel, its smells like a laundromat & very strong. It's not an appropriate smell for a hotel. Beds are comfortable, good customer service but the smell is a deal breaker!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ann L
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Ann, Thank you for sharing your feedback about your recent stay with us. I am sorry to hear that you did not like our air freshener since we have had many positive comments about our fresh and inviting smells throughout the hotel. We do value your opinion and we will monitor our guest comments to determine if we should...

Warren County, Ohio
Reviewed 2 weeks ago

We needed a pleasant night of relaxation after having our 3 grandchildren during the Christmas holidays. This was the mostbexcellent spot. We will be back!!! Thanks for a most relaxing stay and a totally wonderful bed😴

Review collected in partnership with Hilton Hotels & Resorts
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Thank L4149QKthomast
Circleville
Reviewed 2 weeks ago

The spa was great, but the room service was screwed up and the "gift shop" was nearly bare with no staff present. The staff we did encounter were pleasant, but it seemed like a new hotel that didn't really know how to operate on a normal level.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank krystinm2017
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Reviewer, Thank you for taking time to write a review about your recent stay with us. I do value your feedback and we will use this as an opportunity to make improvements where necessary. It is our goal to provide the best customer experience and it sounds like we did not achieve this during your stay and for this...

Cleveland, United States
Reviewed 2 weeks ago

I prefer the Hilton Brand for both pleasure and business travel. I especially like to hang out in the executive lounge for an early morning coffee and donut. The Executive lounge was closed on the weekend. The heater was loud and awakened us during the night.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank michaellP9428AC
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Michael, Thank you for taking time to provide feedback about your recent stay at our hotel. I do apologize if you were not aware that our Executive lounge is closed on the weekends. It has been this way for more than 7 years, but I am sorry you were not able to take advantage of this amenity. We do...

Cincinnati OH
Reviewed 2 weeks ago

Hotel was fine, but the corner room, advertised as spacious, was really quite cramped. The problem is the layout. The bathroom takes up 1/3rd of the room and is placed in the center, leaving a bedroom on one side and a sitting area on the other. Not really ideal for stretching out. And all of the space in the bathroom...

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Helpful?
Thank 1BigDaddy1
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Reviewer, Thank you for taking time to write a review about your recent stay with us. I am sorry that you did not enjoy our King Parlor Suite. We do have larger suites available that might be more to your liking. I do hope you will consider staying with us again. Sincerely, Nancy Howard General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Set in the thriving Polaris Centers of Commerce, the AAA Four Diamond Hilton Columbus/Polaris hotel offers an elegant stay in an excellent location. Just off Interstate 71 and featuring a complimentary shuttle to and from Port Columbus International Airport (CMH), this Columbus, OH hotel is ideally located near transportation links. The shuttle is available 6:00am to 10:30pm Monday through Friday and 7:00am to 10:00pm on weekends. ... more   less 

Additional Information about Hilton Columbus/Polaris

Address: 8700 Lyra Drive, Columbus, OH 43240
Location: United States > Ohio > Columbus
Price Range: $137 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Columbus/Polaris 3.5*
Number of rooms: 252
Reservation Options:
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Also Known As:
Hilton Columbus/Polaris Hotel Columbus
Hilton Columbus/Polaris Ohio
Hotel Style:
#1 Spa Hotel in Columbus
#2 Romantic Hotel in Columbus
#9 Business Hotel in Columbus
#9 Family Hotel in Columbus
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Columbus/Polaris staff and other travelers.
9 questions
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Questions? Get answers from Hilton Columbus/Polaris staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid the corner room if you want space.”
 of 5 bubbles 1BigDaddy1, 2 weeks ago | Read review
“We discovered that King rooms have the walk-in showers. Two Queen rooms have a tub and shower curtain.”
 of 5 bubbles 27darrelll, Dec 6, 2016 | Read review
“High floor, away from elevator. I liked the view of Polaris Parkway. Didn't hear any traffic noise.”
 of 5 bubbles 941susans, Nov 5, 2016 | Read review
“Worth getting a king size bed for comfort.”
 of 5 bubbles judeteachwrite, Sep 20, 2016 | Read review
“Splurge for the Executive King Suite. It is well worth the money”
 of 5 bubbles Chops1971, Sep 12, 2016 | Read review
5 of 5
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