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Hilton Columbus/Polaris

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#10 of 142 Hotels in Columbus
Certificate of Excellence
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Hilton Columbus\/Polaris
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716 Reviews from our TripAdvisor Community

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Showing 713: English reviews
Ann arbor, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Nice new Hilton - located in the Polaris area of Columbus. Plenty of shopping and dinner locations for the North side. The rooms were clean and the bed and pillows were fantastic. I slept better here than home!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bonita O
Worthington, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Perfect place for an anniversary stay, very upscale room with plenty of restaurants and shopping minutes a way. Stayed in an Executive Suite/floor with a beautiful view. Very quiet relaxing stay. Felt very special on the top floor.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mark W
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Mark, Thank you so much for writing such an awesome review on the Hilton Columbus/Polaris! I'm glad you picked us to celebrate your anniversary with and that you enjoyed your stay in one of our Executive Suites. We hope you will choose to stay with us again should your travels bring you back to the Polaris area or if... More 

Detroit, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Last September we stayed 2 nights in this hotel and we were very disappointed. Our room was sweltering and we didn't feel we received our money's worth. Our original review is from September 14, 2015. We recently decided to try the hotel again as we are frequent travelers to Columbus. I have to say that we were much happier with... More 

Helpful?
Thank Happytogether586
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Return Guest, Thank you for giving us another opportunity and I'm thrilled to hear that you will most "likely stay" with us again. Our goal is to provide the best guest experience and to ensure you are 100% satisfied during your stay with us. I'm glad we accomplished this during your return visit. We look forward to hosting you... More 

Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very clean hotel, what you expect from a Hilton. Staff was very friendly, rooms very clean. Great on-site bar and very nice/roomy lobby making it easy to meet with friends/clients at anytime. Ordered room service for breakfast and was delivered promptly and food was good. Location is fantastic, is away from main mall area. but across the street and within... More 

Helpful?
Thank John O
Gurabo
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very nice hotel. The executive lounge was very poor' not worth the extra money. The food selection is not up to Hilton standards. In Europe they have wine , beer and all sorts of drinks. There is a large variety of food to choose from.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mignc
Twinsburg, United States
1 review
5 of 5 stars Reviewed 1 week ago

As Hilton properties go, this hotel is what you expect....clean, nice amenities, and close to a variety of activities. What makes this hotel special is the staff. Everyone at the front desk is best-in-class. Mike at the Bell Stand remembers my name each time I visit. And Beth at the lobby bar knows just the way I like my drinks.... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brian B
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Brian, Thank you so much for writing such an awesome review on the Hilton Columbus/Polaris! I want to especially thank you for taking time to mention some of our great staff members like Mike and Beth. They are true role models and they take pride in what they do each and every day. I will make sure to mention... More 

Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything was great, no complaints, location was excellent, service was great and staff were courteous and very helpful. Would definitely recommend this hotel and will be making it my go to hotel whenever I come to back to Columbus which is 3-4 time a year.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lilajoy
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Lilajoy, Thank you so much for giving us an "A-One" rating based on your recent stay at the Hilton Columbus/Polaris. I'm thrilled to hear that you feel our hotel is your "go to hotel" when your travels bring you to Columbus, OH. We are glad you enjoyed your stay and we look forward to hosting you again. Sincerely, Nancy... More 

Allentown
1 review
3 of 5 stars Reviewed 1 week ago

Hair on the beds in 2 rooms manager came and checked and sow the hair changed the sheets and was very helpful. The hotel is in a nice locations and very close to a shipping center and the highway. Thanks

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank TonytlX1702MS
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Tony, I am truly sorry that you found a hair on your two beds. I am glad that one of our managers was able to make this right for you. Our goal is your 100% satisfaction and we hope you will give us another try when you return to the Polaris area. Sincerely, Nancy Howard General Manager More 

Canton oh
1 review
5 of 5 stars Reviewed 1 week ago

It was very relaxing .we enjoyed the bar having a drink or two and chatting with others. We also used the work out room & pool . The polis just the right size &temp was just right. We had great time hope to back soon.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank aprilmB9873TR
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear April, Thank you so much for writing such a wonderful review on our hotel. I'm glad you were able to enjoy all our amenities during your stay. We hope you will choose to stay with us when your travels bring you back to the Columbus area. Sincerely, Nancy Howard General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago

A bad stain on a white couch -- in a Hilton Hotel? -- Yep! Dim lighting around a bathroom mirror, suggesting one was in a cave -- in a Hilton Hotel? -- Yep! Hotel staff more interested in socializing with themselves than engaging the guest -- at a Hilton Hotel -- Yep! Billing errors made even after a clear explanation... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Paul M
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Reviewer, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues you had with your stay and our guest service. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Set in the thriving Polaris Centers of Commerce, the AAA Four Diamond Hilton Columbus/Polaris hotel offers an elegant stay in an excellent location. Just off Interstate 71 and featuring a complimentary shuttle to and from Port Columbus International Airport (CMH), this Columbus, OH hotel is ideally located near transportation links. The shuttle is available 6:00am to 10:30pm Monday through Friday and 7:00am to 10:00pm on weekends. ... more   less 

Additional Information about Hilton Columbus/Polaris

Address: 8700 Lyra Dr, Columbus, OH 43240-2103
Location: United States > Ohio > Columbus
Price Range: $134 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Columbus/Polaris 3.5*
Number of rooms: 252
Reservation Options:
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Also Known As:
Hilton Columbus/Polaris Hotel Columbus
Hilton Columbus/Polaris Ohio
Hotel Style:
#1 Spa Hotel in Columbus
#2 Romantic Hotel in Columbus
#9 Business Hotel in Columbus
#9 Family Hotel in Columbus
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