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Hilton Columbus/Polaris

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#11 of 143 Hotels in Columbus
Certificate of Excellence
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Hilton Columbus\/Polaris
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805 Reviews from our TripAdvisor Community

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Ponte Vedra Beach, FL
Reviewed 2 days ago NEW

We had numerous problems with the power during our stay. The hotel lost power in the middle of the night resulting in loud noises as the power turned off and on around 2:00 AM. We had power issues during the day that resulted in loss of elevator use (we were on the 9th floor). We have stayed at this hotel...

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Helpful?
Thank travelingcouple32
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Traveler, It is most unfortunate that the Polaris area had a power outage, which included our hotel, but we do realize how this negatively impacts our guest staying with us. I am sorry for any inconvenience this may have caused you. I will share your comments on how our staff responded to this unfortunate situation, with our entire management...

Nashville, Tennessee
HOTEL’S FAVORITE REVIEW
Reviewed September 11, 2016

Hotel is Excellent in every way, including ammenities and location. It's located in an upscale Area across the street from the Polaris mall. Lots of restaurants nearby for all price ranges and tastes. We ate at " Ginger" something that served awesome sushi and Asian dishes. We ate another night at the Cheesecake Factory which Is seconds away (it's attached...

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1Thank OnTheRoadAgain2some
About Hotel's Favorite Review
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Reviewer, Thank you so much for writing such a detailed review on the Hilton Columbus/Polaris and the surrounding area. I am thrilled to hear the you felt the "hotel is excellent in every way". We take pride in being the best hotel in Columbus. I too love Royal Ginger restaurant and we are surrounded by over 250 restaurants within...

Worthington, Ohio
Reviewed 3 days ago NEW

The overall visit was ok however it def. did not meet the standards I expected while staying at a Hilton. I feel that customer service was not great from the moment we walked in to check in. The room was not the standard that I would expect or have seen at Hilton's.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank C T
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Cortni, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room and our guest service. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in...

Columbus,OH
Reviewed 5 days ago NEWvia mobile

I stayed with my kids overnight as a mini staycation for them. Nice stay! Staff was very friendly. We stayed in a king parlor room suite. Loved it! Pictures online didn't do it justice. We were very impressed when we walked in. Loved having the separate areas AND two tv's and the huge bathroom was a bonus. Room amenities (coffee,...

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Helpful?
Thank buckimama
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Buckimama, Thank you so much for taking time to write such a wonderful review on the Hilton Columbus/Polaris! I'm thrilled you choose to stay with us on your "staycation". I do apologize that our room service pizza did not live up to our high standards. I have forwarded your comments to our Chef so that he can evaluate this...

Columbus, Ohio
Reviewed 6 days ago NEW

Beds were old, stains on drapes and chair. Filter in the furnace hadn't been changed since Nov 2016. Furniture had nicks and the drawers at times would not stay closed. The pool water was very cold and the women's restroom was cold.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Phyllis W
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Phyllis, Thank you for your comments regarding your recent stay with us. I appreciate your business and the feedback you provided. I am sorry that you did not enjoy your stay. Our goal is your 100% satisfaction and I'm sorry that we failed to achieve this in your visit. I do appreciate your comments as it gives us an...

Cleveland, Ohio
Reviewed 6 days ago NEW

Highly Recommend to all traveling to Polaris and surrounding areas. Staff excellent & very accommodating! Food and business level services great! Will definitely look forward to a return trip when back in the area

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank annesG2118XC
Twinsburg, Ohio
Reviewed 1 week ago

We stayed at the Hilton in Polaris it was wonderful. We were right next to tons of shopping at the Polaris Mall and shopping centers. Also check out the Polaris Grille for good food at a reasonable price. We also were 15 minutes from Easton which was great shopping and had a fabulous meal at the Ocean Club.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank TomGrandpa
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Tom, Thank you for taking time to write such a great review on the Hilton Columbus/Polaris! I am so glad you decided to stay with us over Valentine weekend. We hope you will choose to stay with us again next year! Sincerely, Nancy Howard General Manager

Reviewed 1 week ago

Room was on 9th floor, which I prefer for less foot traffic and noise. Bar was hit or miss. First night, bar was terrible but succeeding nights it was much better. A number of business groups were staying at the hotel while I was there so this was a negative because of the people not the hotel. Cleaning crew was...

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Helpful?
Thank Matthew Y
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Matthew, Thank you for taking time to write a review about your recent stay at the Hilton Columbus/Polaris. I am sorry to hear that your first night's experience at the bar was not perfect. It is our goal to provide the best customer experience for your entire stay. I do apologize for this. I am glad to hear that...

Columbus, United States
Reviewed 1 week ago

Room not clean - not coffee/sweetner/ shampoo/conditioner, etc. Called front desk - dropped coffee off, nothing else. No clean towels, etc. They should tell you they are not cleaning rooms. I didn't not pack shampoo, etc. I told front desk my room was not cleaned. Sad:(

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lorif516
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Lori, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room and our guest service. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in...

Saint Louis, Missouri
Reviewed 2 weeks ago

Very clean and convenient. The price and Hilton honors was nice. Got upgraded to executive floor. With breakfast included. Staff especially Liz at the bar area. She keep me and my sister entertain during the superbowl.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Toni J
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Set in the thriving Polaris Centers of Commerce, the AAA Four Diamond Hilton Columbus/Polaris hotel offers an elegant stay in an excellent location. Just off Interstate 71 and featuring a complimentary shuttle to and from Port Columbus International Airport (CMH), this Columbus, OH hotel is ideally located near transportation links. The shuttle is available 6:00am to 10:30pm Monday through Friday and 7:00am to 10:00pm on weekends. ... more   less 

Additional Information about Hilton Columbus/Polaris

Address: 8700 Lyra Drive, Columbus, OH 43240
Location: United States > Ohio > Columbus
Price Range: $134 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Columbus/Polaris 3.5*
Number of rooms: 252
Reservation Options:
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Also Known As:
Hilton Columbus/Polaris Hotel Columbus
Hilton Columbus/Polaris Ohio
Hotel Style:
#1 Spa Hotel in Columbus
#2 Romantic Hotel in Columbus
#9 Business Hotel in Columbus
#9 Family Hotel in Columbus
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Columbus/Polaris staff and other travelers.
9 questions
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Questions? Get answers from Hilton Columbus/Polaris staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Take top floor.”
 of 5 bubbles 360matthewy, 1 week ago | Read review
“Avoid the corner room if you want space.”
 of 5 bubbles 1BigDaddy1, Jan 3, 2017 | Read review
“We discovered that King rooms have the walk-in showers. Two Queen rooms have a tub and shower curtain.”
 of 5 bubbles 27darrelll, Dec 6, 2016 | Read review
“High floor, away from elevator. I liked the view of Polaris Parkway. Didn't hear any traffic noise.”
 of 5 bubbles 941susans, Nov 5, 2016 | Read review
“Worth getting a king size bed for comfort.”
 of 5 bubbles judeteachwrite, Sep 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question