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The lobby was nice looking, however the newer flooring sounded hollow and clunky. There was an attempt to update the rooms but the workmanship was substandard. The grouting in the bathroom tile was messy and uneven. There was a floor transition strip missing from the...More
Response from Catherine E, General Manager at Four Points by Sheraton Columbus - PolarisResponded 4 days ago
Thank you for taking the time to share your experience with us. We value your comments and will use them to improve our property. We will discuss the importance of speaking clearly and making sure the guest understands all the amenities we have...More
I was in town for business and stayed at Four Points by Sheraton. There's lots to do around hotel - shopping and food! The staff was truly accommodating and so nice. I would highly recommend staying here and will be back for every trip.More
Response from Catherine E, General Manager at Four Points by Sheraton Columbus - PolarisResponded July 17, 2017
Thank you for your 5 star rating and review. We are happy to have served you and hope to see you again when your travels bring you back to our area. Your comments will be passed along to continue to inspire team members, with a...More
We had very bad customer service. Specifically, when we checked out, the clerk was rude and acted put out by having to wait on us. The room wasn't clean. Both the bed and the pullout couch that my daughter slept on had dirty sheets. The...More
Response from Catherine E, General Manager at Four Points by Sheraton Columbus - PolarisResponded September 20, 2017
Thank you for taking the time to share your recent experience at the Four Points by Sheraton Columbus - Polaris with us.
As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your...More
It was great family had a great time nice staff. I loved the location and everyone was really helpful would go back ant time.Rooms was great nice and clean. Loved the location and how easy it was to get too .
Thank Amanda W
Response from Catherine E, General Manager at Four Points by Sheraton Columbus - PolarisResponded September 15, 2017
Thank you Amanda for sharing your experience. It was our pleasure to serve you and hope to have you as our guest again soon.
Very Average Hotel that is in need of upgrades. The floors have divots in the floor as if they held a golf tournament in the hallways. Our lamp shade fell off the lamp when we turned the light on, the TV did not work but...More
Thank Larry W
Response from Catherine E, General Manager at Four Points by Sheraton Columbus - PolarisResponded August 29, 2017
Dear Larry W,
Thank you for taking the time to share your experience. We are in the process of doing some renovations. We value your comments and will make sure to pass them along to our maintenance engineer and other team leaders to ensure prompt...More
$97 - $168 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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