Crystal at the front desk was amazing. She helped us fix an error that was our fault. We booked for the wrong day and she made sure we got a room for the correct night immediately. She was very polite and friendly about it.
Thankful for Edwin P. at the Front Desk! Had a hard time looking for food/drink due to arriving late evening- He offered to provide food/drink on the house! Was welcomed, room was clean/tidy, and will recommend!
Good location right on the main street in the Playhouse Square and easy walking distance to downtown. Valet parking was I think $37, however if you are staying over the weekend, parking is free on meters on the surrounding streets from 6PM Friday till Monday morning. Room was renovated and we got upgraded to a family suite with bunk beds for kids that also had a separate playtable and a second TV. There was microwave and coffee machine in the room, however a fridge was missing for some reason, despite the fact that there was a cabinet designed for it.
I stayed at this hotel July 17,20 for my daughter third birthday. The pool was unfortunately closed I instantly felt sad. We called around other places but EDWIN the desk cashier was extremely patient understanding and helpful thee entire time. He definitely fixed the situation as best as anyone I’ve experienced with in 2020 he’s an amazing worker, reminds me of a super hero Thank you Edwin you made my whole month with your caring work ethic we will be back very soon!!!! Rayne Slaughter
I have stayed at this hotel several times throughout 2019 and this year for business. I am a female and I feel extremely safe at this location. The staff is hands down amazing. I had a dry cleaning issue (not hotel’s fault) and Crystal went above and beyond to get my clothes back to me before my workday began. This team is so friendly. All of them. It makes it a little easier to be away from your own home when you’re treated like you’re home at a hotel and the evening crew and daytime crew both go out of their way to accommodate me. Earlier in the 2019 year I went to other hotels in the downtown area but have always come back to this hotel. The location is so convenient. The rooms are very clean, spacious, quiet and well stocked. I highly recommend this place.
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