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Sheraton Cleveland Airport Hotel

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Sheraton Cleveland Airport Hotel
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484 Reviews from our TripAdvisor Community

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Showing 478: English reviews
Red Bank, New Jersey
Reviewed 6 days ago NEW

I always stay at this hotel when I travel to Cleveland. Great staff...front desk people and the lounge people are outstanding. I can tell the manager's really know what they are doing. Very convenient to Airport.

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Helpful?
Thank blackjeepguy
Columbus, Ohio
Reviewed 2 weeks ago via mobile

Nice rooms, spacious and lots of extras. Only complaint is there was no built-in USB charger in my room, so be sure you have an adapter. The club lounge had a nice breakfast, but otherwise was lacking. I actually found rotten fruit in there late afternoon after checking in. That was concerning, but the rest of my experiences in the...

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Thank Maggie G
Cleveland
Reviewed December 14, 2016 via mobile

Stayed here night before vacation Stayed on club level Quiet hotel Right next to airport Clean room Helpful staff Nice pool area Would return Bed was comfortable Shuttle service was good Lobby was clean Lots of parking a ailabley

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Helpful?
Thank lmcclain
GMCleveland, Front Office Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello, Thank you so much for providing a review of your experience at the Sheraton Cleveland Airport Hotel! We work very hard to ensure that all of our guests get the premium Sheraton standard in hospitality. We very much look forward to your next convenient stay! Best Regards, Thomas Boone Front Office Manager

Montreal, Canada
Reviewed December 11, 2016

A bit out dated for me. I am platinum with Sheraton and have been enjoying the new renovations to many Sheraton North America but this Hotel had old furniture and bathroom was small with old fixtures. I was on the club floor and I had access to the club lounge and it was disappointing. Staff was busy texting and the...

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Helpful?
Thank MPC9
GMCleveland, Front Office Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello, Thank you so much for providing a review of your experience at the Sheraton Cleveland Airport Hotel! We work very hard to ensure that all of our guests get the premium Sheraton standard in hospitality. I'm sorry your experience in the club lounge was not to your standards. I will speak with the manager in charge and convey your...

Greenville, South Carolina
Reviewed December 8, 2016

Decided to stay close to airport (and avoid renting a car, using Uber, Lyft to move about) but wouldn't do that again. Hotel looks great, front desk were wonderful (except at 4:00 AM when I realized they had not stocked condiments, got dressed went to front desk and clerk was obviously annoyed I asked for some?) Over priced food as...

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2Thank BorisMurchant
GMCleveland, Front Office Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello, Thank you so much for providing a review of your experience at the Sheraton Cleveland Airport Hotel! We work very hard to ensure that all of our guests get the premium Sheraton standard in hospitality. Your concerns are certainly warranted and I want you to know that I will be speaking to the housekeeping department regarding your condiments and...

Charleston, South Carolina
Reviewed December 7, 2016

Listen, I wanted a hotel near the airport to be near the airport. The Sheraton is the airport. I feel misled when an "airport hotel" turns out to be a 20 shuttle ride from the terminal. Not so the Sheraton - it's in the middle of Hopkins. And even at that, it's not loud - no jet noise - none....

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Helpful?
Thank jtoddsnyder
GMCleveland, Front Office Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello, First off, thank you very much for taking the time to fill out a review for the Sheraton Cleveland Airport Hotel, we truly appreciate it. I could not agree with you more regarding the convenience our hotel offers compared to our competitors. Along with a convenient walkway leading to airport Departures, we also provide 24/7 shuttle service to and...

Dallas, Texas
Reviewed December 5, 2016

The hotel is an attractive property; the staff is friendly; and the location to the airport is perfect. To walk one has to go through the parking garage but there is a shuttle that's very convenient as well. The rooms are quiet and well appointed. For a hotel that's on-site at the airport the property is very good.

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Helpful?
Thank ChuckDallas
GMCleveland, Front Office Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello, First off, thank you very much for taking the time to fill out a review for the Sheraton Cleveland Airport Hotel, we truly appreciate it. We work incredibly hard to ensure we meet and exceed the Sheraton brand standards, and to hear the praise directly from the customer makes all the hard work absolutely worth it. We are humbled...

Reviewed December 3, 2016

I came to this hotel with no expectations of greatness, I was just here for a week for work. When I checked in with John and Melony I noticed right away how happy and welcoming they were. The check in was extremely welcoming telling me where everything was and making me feel at home. A couple days in I had...

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Helpful?
Thank Christopher M
GMCleveland, Front Office Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello! It's responses like yours that truly conveys the experience we wish our guests to have. We want our guests to walk into our hotel like their home-away-from-home and doing so without having actually been there before. We take great pride in selecting individuals who will work tirelessly to ensure your experience is the best it could be, and it's...

Reviewed November 15, 2016

Right beside the XI Convention Centre, we came by bus to the Fabulous Food, Beer and Wine show and a visit to the Rock & Roll Hall of Fame. Hotel is very clean. Comfortable rooms. Swimming pool great after a long day of travel. Dining room service slow - seemed understaffed.Food quality was good. All common areas nice. Staff very...

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Helpful?
Thank Steve P
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Hello, Thank you so much for providing a review of your experience at the Sheraton Cleveland Airport Hotel! I am so happy that you were comfortable and you enjoyed our staff and amenities. I am sorry that your service in the restaurant was less than expected. I have made our Food and Beverage Manager aware of your comments. We truly...

Ohio
Reviewed November 2, 2016

Rooms are spacious and clean. Internet service allows you to browse the web and print out your boarding passes before going to the airport. Shuttle service to the airport is simple and convenient. Staff is always helpful and friendly. Full service dining and bar is also a plus. Enjoyable dining services as well as fitness room. Would recommend this hotel...

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Helpful?
Thank SocioKathy
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to provide a review of your stay. I am so happy to hear that you enjoyed our hotel and staff. We strive to provide superb customer service and hearing your experience is wonderful. We truly appreciate you choosing the Sheraton Cleveland Airport Hotel. We hope to see you soon! Annie Martin General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Hemispheres Restaurant
Hemispheres Restaurant
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge

Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Location: United States > Ohio > Cleveland
Price Range: $125 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton
Hotel Style:
#14 Romantic Hotel in Cleveland
#15 Business Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Cleveland Airport Hotel staff and other travelers.
7 questions
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Springfield, Ohio, United States
9 months ago
Franklin, Tennessee
over a year ago

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Questions? Get answers from Sheraton Cleveland Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go high on floors for quieter rooms.”
 of 5 bubbles MPC9, Dec 11, 2016 | Read review
“Rooms in the 20s are near the elevator - thus 824, 324, 423 etc. are in the vicinity of the elevators.”
 of 5 bubbles ChuckDallas, Dec 5, 2016 | Read review
“Upgrade your room to the 9th floor...its soooo worth it!!”
 of 5 bubbles D9594FSchristopherm, Dec 3, 2016 | Read review
“Great airport location.”
 of 5 bubbles N3009NLstevep, Nov 15, 2016 | Read review
“The most convenient outlet for the iron is directly under the smoke detector. This can result in setting off the smoke detector.”
 of 5 bubbles taylorplayer, Sep 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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