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The Westin Cleveland Downtown

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777 Saint Clair Avenue NE, Cleveland, OH 44114
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (441)
Room & Suite (377)
Dining (88)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Cleveland Downtown
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
Bringing new energy to Cleveland, Ohio's financial district. The Westin Cleveland Downtown sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Jack Casino and East 4th Entertainment District. The hotel in downtown Cleveland is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape.
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Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Taxi service
Banquet room
Meeting rooms
Fax / photocopying
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Lake View
Languages Spoken
English
Hotel links
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1,341Reviews31Q+A100Room tips
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mirdak1@yahoo.com wrote a review Mar 2020
2 contributions1 helpful vote
It is astonishing in these strange times (COVID-19) how inflexible hotels and airplane companies can be. The major excuse is that your reservation is from a third party and they cannot do anything, never mind that the money goes to them. And good luck finding the third party, most likely you will stay two hours on hold, and then be disconnected at the end. Two months ago, we made reservation at the Westin Cleveland Downtown for weekend trip. After the President declared a National Emergency last Friday 3/13/2020 we tried to cancel and rebook unsuccessfully our reservation. We decided to go to Cleveland after calling several museums to see if they are open and we were positively reaffirmed they are working. To our surprise, Saturday morning everything was shut down even the casino. We went to the hotel front desk to ask for a credit to cancel and rebook another day and they gave us the usual answer - Oh! you made the reservation from third party; sorry we cannot do anything. We tried to reason that, we do not want money and explained we want voucher for another and better time when this pandemic was over. We were denied again. For a couple more dollars Westin was ready to sacrifice the health of their employees and guest. Shame on you! To add to their inflexibility, the hotel is filthy especially the hallways. For two days, I did not see a housekeeping person or cart. With pandemic break you would hope the lobby would smell like cleaning chemicals. No such a thing. The restaurant where we ate our breakfast sat us at a table next to the waitress computer screen. You can see all fingerprints on it, and you knew they have not cleaned it for the last year. The hostess is another person that did not think straight and seated next to us the only other couple that came in the restaurant which put us less the 6 feet apart. If you ever go to this restaurant do not order egg benedict. For a $17 dish you do not need burned muffin and raw eggs. I have been in Westin Cleveland for first and last time! PS The third party in my case is hotels.com
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Date of stay: March 2020
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Response from TinaWestinCle, Manager at The Westin Cleveland Downtown
Responded Mar 17, 2020
Compass711974, Thank you for your valuable feedback. Your points are very valid in regards to the cleanliness of the hotel and keeping up with it, especially during this time. I have shared your comments with our Housekeeping Leaders and Senior Restaurant Manager. In terms of the Hotels.com reservation. We have been working closely with the third parties when they have contacted us in regards to cancelations due to the COVID-19. When you book with them and prepay, you are paying them so we cannot directly refund you. I do apologize that was not the case for you. Your reasons for not wanting to return are understood. Please feel free to reach out to me if they is anything that I can do in the future. Be Well and Be Safe, Tina Futrell Director of Operations The Westin Cleveland tina.futrell@westincleveland.com
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T S wrote a review Mar 2020
Findlay, Ohio213 contributions50 helpful votes
Nice hotel. A little loud with dance groups in the hotel. Rooms very standard Westin and clean. Check in and out was efficient. Excellent bar and service as well as restaurant. I would stay here again and seems to be a good choice in downtown Cleveland which is close to lots of things.
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Date of stay: February 2020
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Response from TinaWestinCle, Manager at The Westin Cleveland Downtown
Responded Mar 7, 2020
TS497, Thank you so much for taking the time to provide a review for The Westin Cleveland. All feedback is valuable and we are happy to hear that you enjoyed your weekend stay! We looking forward to having you as a guest in the future. Tina Futrell Director of Operations tina.futrell@westincleveland.com
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Ricardo H wrote a review Mar 2020
Atlanta, Georgia13 contributions4 helpful votes
I had high hopes for the Westin. I had been a Marriott loyalist for years, but I recently changed my preference toward Hilton properties. I landed at the Westin during a recent last minute trip to Cleveland as a result of an online deal. My arrival was fine, despite the fact the Valet in front of the hotel on St. Clair Ave. was a bit of a hot mess. Check-In was much better. The associate pulled up my reservation, provided an intro to the property along with recommendations, gave me my key, and bid me a pleasant stay, all in less than 5 minutes. Once I got to my room, though, things went downhill. I was in a "Lakeview" room on the 8th floor. "Lakeview" is a technical description at the lower levels; I was able to see a little of Lake Erie between a couple buildings. A bummer, but not a deal breaker. The more critical issues related to the condition of the room... Furniture and fixtures definitely showed their age with scuffs, scratches & gouges, doors that wouldn't close, and electrical outlets that could barely hold a plug. It reminded me of the older casino resorts in Las Vegas that are still yearning for a makeover.  However, the worst of it all was the level of housecleaning. I found some long hairs on the white duvet cover when I arrived. It may not seem like much, but it's a pet peeve of mine. And long, black hairs on a bright white duvet should be caught by staff. Even worse, though, was when I used the toilet. I lifted the seat to find the rim had not been cleaned after a previous guest. There were dried urine stains on the rim of the bowl and the tile floor in front of the toilet. Gross! I had plans to meet family that evening, and so I notified the front desk and shared pictures, before I left. I asked them to send Housekeeping up to the room to re-sanitize the toilet. Fortunately, the toilet was cleaned when I returned from my evening out. After this experience, I have no desire to return to this property ever. There are plenty of other options in Downtown Cleveland.
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Date of stay: February 2020
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Response from TinaWestinCle, Manager at The Westin Cleveland Downtown
Responded Mar 7, 2020
371ricardoh, Thank you for choosing to stay at the Westin Cleveland Downtown and providing your honest feedback on this review. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We take all feedback very seriously, as this allows us address issues and improve processes. In an effort to address the room issues, I would need to know the name on your reservation. If you would be so kind to send me a quick email to the email address below, I would greatly appreciate it. I do understand your decision not return, but if that would change, please feel free to reach out to me as well. Warm Regards, Tina Futrell Director of Operations tina.futrell@westincleveland.com
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Will wrote a review Feb 2020
Washington DC, District of Columbia8 contributions3 helpful votes
Marriott loyalists, do yourself a favor and stay elsewhere. This property was built in 1975 and it shows. Sure the lobby and amenity spaces were renovated before the Westin rebanding in 2014, but the rooms themselves are dark and outdated, with thin walls and poor lighting. The mattress in my room was uncomfortably and lumpy, as were the pillows. Overall, a subpar experience and not what I expect from the Westin brand.
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Date of stay: February 2020
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Trip type: Traveled on business
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Response from TinaWestinCle, Manager at The Westin Cleveland Downtown
Responded Feb 16, 2020
Dear wj12p, Thank you for choosing to stay at the Westin Cleveland Downtown and providing your honest feedback on your TripAdvisor review. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I am excited to share some information that will hopefully restore your Marriott confidence in our property for future consideration. We are starting an upgrade project that will replace all lighting in guestrooms which is scheduled to begin at the end of this month. We have also visited changing the paint color to enhance the brightness of the rooms. The Westin Heavenly Bed is being rebranded, starting from the bottom up: base, mattress and then linens. We are looking to start this project in the next few months. All the conditional issues you mentioned are validated and we are working with our ownership to ensure we work on them as soon as possible. Feedback, such as yours, will definitely help support our efforts. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cleveland. Sincerely, Tina Futrell Director of Operations Westin Cleveland Downtown
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Dennis W wrote a review Jan 2020
Los Angeles, California805 contributions122 helpful votes
+1
I loved this Westin. It is right downtown and has a Starbucks right inside. Very comfortable bed and room. The staff is what makes this place great. Very clean room and loved the shower. Would stay here anytime I'm in Cleveland.
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Date of stay: October 2019
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: I always want to be up high and looking towards downtown for me. Tip the house keepers it works.
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PRICE RANGE
$159 - $348 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza cleveland, cleveland crowne plaza
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
484
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Frequently Asked Questions about The Westin Cleveland Downtown
Which popular attractions are close to The Westin Cleveland Downtown?
Nearby attractions include Soldiers' and Sailors' Monument (0.3 miles), Old Stone Church (0.3 miles), and House of Blues Cleveland (0.3 miles).
What are some of the property amenities at The Westin Cleveland Downtown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Westin Cleveland Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Cleveland Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Cleveland Downtown?
Conveniently located restaurants include Marble Room Steaks & Raw Bar, Urban Farmer, and Bar 32.
Are there opportunities to exercise at The Westin Cleveland Downtown?
Yes, guests have access to a fitness center during their stay.
Is The Westin Cleveland Downtown located near the city center?
Yes, it is 0.3 miles away from the center of Cleveland.
Are any cleaning services offered at The Westin Cleveland Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Cleveland Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Cleveland Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Cleveland Downtown?
Many travelers enjoy visiting USS Cod Submarine Memorial (0.4 miles), Heinen's Downtown (0.4 miles), and West Side Market (1.4 miles).