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The Westin Cleveland Downtown

Expedia.com$199*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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The Westin Cleveland Downtown
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966 Reviews from our TripAdvisor Community

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Pittsburgh, Pennsylvania
Reviewed yesterday NEW

I am in Cleveland frequently for business. The staff at the Westin is great. The Run Westin group led by Liz on Tuesdays and Wednesdays is outstanding. Highly recommended. Rooms are also very good - Modern, big, clean, and well supplied.

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Thank 412Critic
Columbus, Ohio
HOTEL’S FAVORITE REVIEW
Reviewed April 10, 2017

We really enjoyed our one night stay here! We are SPG Gold members and this is one of the nicest Westin's I have been to- particularly the rooms (we had the basic one and it had a little couch and great view of the lake from the 21st floor) and the club level. The club room was 2 levels and...

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1Thank BeachGirl711
About Hotel's Favorite Review
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear BeachGirl711, Thanks for taking the time to share your comments. We were delighted to have you as our guest and look forward to your return. Be well, Bob Megazzini General Manager

Reviewed 2 days ago NEW

I have always loved the Westin chain. I used to have the privilege of visiting the Pasadena, CA location quite often on business and never had a bad experience. Bonus, they turned me on to loving their white tea frangrance and I still enjoy wearing it. The Cleveland Westin I feel is often overlooked. It shouldn't be. Great views, great...

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Helpful?
Thank Annette H
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Annette H, Thank you so much for staying with us and providing such a wonderful commentary on our property. We are looking forward to you coming to stay with us again soon. Be well, Bob Megazzini General Manager

Houston, Texas
Reviewed 4 days ago NEW

I was in Cleveland for a conference. First, there is absolutely no reason to charge $36 per day to park. Everyone was scrambling to find a garage. Luckily there are a number of garages around that are much less than The Westin. Second, the safe in the room is at floor level under a sliding shelf used for the ice...

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Thank Htownken
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Htownken, It's unfortunate to read that you had such an unpleasant stay at our property as that is never our intended goal. If you are in the area again I would like to invite you to stay with us (based on availability); please feel free to contact either myself or my assistant, Melissa Horvath (440.730.4251) to discuss further. Be...

Orlando
Reviewed 1 week ago

Pros: Staff was very friendly Comfortable Beds Requested Feather Free and request was fulfilled Decent amenities: shampoo/conditioner/hair dryer/iron/ refrigerator Free Internet for Rewards Members Military Discount Late Check-Out without charge In Room Tea/Coffee Neutral: There isn't too much within walking distance Entire hotel seems dark Cons: Parking! When we arrived the Valet told us that this was the ONLY option....

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1Thank circlearoundtheworld
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear circlearoundtheworld, First and foremost thank you for your service (you stated military discount and we are proud to offer this discount!). I appreciate your detailed review and appreciate your feedback. We do hope that you will be our guest again soon. Be well, Bob Megazzini General Manager

Reviewed 1 week ago

The room was nice and comfortable. Parking garage is nearby. The restaurant on the first floor of the hotel (Urban Farmer) is great. The hotel is within walking distance to major corporate headquarters in downtown Cleveland. Staffs are polite and friendly.

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Helpful?
Thank youyuanw
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear youyuanw, I'm glad you had an excellent time while staying with us during your business trip. I hope you are able to come to stay with us again soon. Be well, Bob Megazzini General Manager

Charlotte, North Carolina
Reviewed 1 week ago via mobile

Attended a trade show held at he hotel, first time visiting Cleveland and can truly say it was a great stay! Rooms are modern and decorated nicely, staff is very friendly and helpful. My room looked over the Browns Stadium ( I overlooked this fact lol) and Lake Erie, great sunsets! The property is walking distances to everything. Would definitely...

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Helpful?
Thank Lucien7212
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Lucien7212 It was nice to read that you enjoyed all aspects of your stay with us, including our staff and the view! We look forward to your next stay. Be well, Bob Megazzini General Manager

Winter Park, Florida
Reviewed 1 week ago

The hotel looks nice. It is in a great location, withing walking distance to the Rock and Roll Hall of Fame and the Cleveland Browns stadium. The room was spacious and also looked nice. The Urban Farmer Restaurant is excellent. The service in the concierge lounge is fantastic. However: 1) For some reason they thought it would be a good...

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Helpful?
Thank Pam H
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Pam H, I appreciate your feedback and have shared with our department leaders. I apologize that you experienced some water and connectivity issues. I'm goad that you did enjoy our restaurant and lounge. We get better by listening to our guests comment. Thank you again for sharing and for staying with us. Be well, Bob Megazzini General Manager

Austin, Texas
Reviewed 1 week ago

We were able to find great restaurants within walking distance. A bit further walk (40 minutes) to the West Side Market - fun international foods. We had a great room with the view of Lake Erie. The room was very clean and in nice order. Bed/pillows all comfortable. I love coffee in the morning and it was just a few...

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Helpful?
Thank Jack J
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Jack J, Thank you for sharing your experience! I'm so glad you enjoyed our city, our property and the many amenities we offer. We look forward to you coming to stay with us again soon. Be well, Bob Megazzini General Manager

Northbrook, Illinois
Reviewed 1 week ago

Everyone was very polite and accommodating. The room and beds were very comfortable and clean. We had a nice view of the city center. I would definitely stay here again. It is walking distance to the Rock & Roll Hall of Fame.

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Helpful?
Thank Kevin Z
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Kevin Z, I appreciate you staying with us and glad that you had such a nice time. We look forward to you coming to stay with us again soon. Be well, Bob Megazzini General Manager

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114-1711
Location: United States > Ohio > Cleveland
Price Range: $169 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio
Hotel Style:
#2 Family Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
#5 Luxury Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Cleveland Downtown staff and other travelers.
23 questions
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11 months ago
Chicago, Illinois
Grayson, Kentucky
over a year ago

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we had a lake view on the 22nd floor that was beautiful”
circlearoundtheworld, 1 week ago | Read review
“Lunch in Urban Farmer restaurant on the first floor is highly recommended”
youyuanw, 1 week ago | Read review
“The rooms on the concierge level are worth the extra cost if you make use of the concierge lounge.”
318pamh, 1 week ago | Read review
“Rooms all nice. You can ask for either city or lake view”
237jackj, 1 week ago | Read review
“I would ask for a higher floor room if available. The views are excellent!”
606kevinz, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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