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The Westin Cleveland Downtown

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777 Saint Clair Avenue NE, Cleveland, OH 44114
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (478)
Room & Suite (456)
Dining (90)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Cleveland Downtown
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
Bringing new energy to Cleveland, Ohio's financial district. The Westin Cleveland Downtown sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Jack Casino and East 4th Entertainment District. The hotel in downtown Cleveland is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Taxi service
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Green
Languages Spoken
English
1364Reviews32Q+A100Room tips
Traveler rating
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Popular mentions
Kristin F wrote a review Dec 2021
1 contribution
We came in town for the Machine Gun Kelly Concert for a one-night stay and we loved this hotel. We particularly LOVED Kelvin at the front desk! He was so very kind and attentive and helped us with everything from getting a lower floor to accommodating a late check out. We will absolutely visit the hotel again, in large part due to Kelvin's incredible hospitality. Thanks for a wonderful stay -- we loved it!
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Date of stay: December 2021
Rooms
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Pam F wrote a review Nov 2021
1 contribution1 helpful vote
Came to the Westin because we were going to the RRHOF induction ceremony. I always loved Westin’s but this one was definitely not the same caliber as the ones I’ve stayed at before. My room was basic, tried to upgrade but nothing was available. So, my room at best was tolerable. I’ve been to Cleveland once before, and I stayed at the Metropolitan 9. I wish I stayed there again, it was def nicer and the location was better. The Westin Kitchen (the old Urban Farmer, was nice to have in the hotel, but it wasn’t always open). So you mostly had to go outside to the surrounding area to eat. This is where I didn’t like the location. Most places were not close by, took a little bit of walking, in a city which I soon learned was not safe. On Sunday oct 31, my husband and I were walking back from dinner at around 8:30 pm, we wanted to go to the Westin Kitchen but for some reason it was closed so we walked to the restaurant at the Metropolitan 9 which was open. Well, walking back, there was a party letting out at the Sausalito Restaurant ( I think that was the name), which is one block from the hotel. We were walking passed it when 5 gun shots rang out, and everyone started screaming including me, and running for cover. My husband and I ran down an alley accompanied by most of the young people who were at the party. We finally made our way around the block and back into the lobby of our hotel. Thank God. Seriously disturbing stuff. I live and worked in Manhattan for years and never dealt with anything like this. The streets of Cleveland are pretty empty, and you don’t feel that safe walking, but I’m a city girl and I really never thought anything of it, it was 8:30 not 2 in the morning. I will never visit Cleveland again. Why come to a city if you have to Uber 4 blocks away because it’s just not safe? I googled today what happened and the gunfire wasn’t everyone’s imagination, it happened and I’ll never forget it. So to the Westin, you leave me with no fond memories! Good riddance Cleveland.
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Date of stay: October 2021
Value
Service
Sleep Quality
Room Tip: Splurge for a better room, the basic ones aren’t good
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BrettK wrote a review Oct 2021
saskatoon1 contribution
The hotel was very clean and the entire staff was extremely friendly. One concierge in particular, Kelvin J., who went out of his way to ensure we were finding what we needed while in the city on numerous occasions! If you stay there, make sure you find him for any assistance. The hotel is a short walk to the train station, FirstEnergy Stadium and the Rock & Roll Hall of Fame. I will stay here again for our next football trip.
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Date of stay: October 2021
Rooms
Location
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Room Tip: our room was on the 14th floor and was quiet. large room for the two of us, big bathroom and...
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Braylen wrote a review Oct 2021
1 contribution
Amazing service! Great stay with great people. Right off the bat Kelvin was there to take care of us. Anything you needed or any questions you had, he was there to serve you, look after you, and had your best interest in mind! If you're ever staying here, just ask the front desk for Kelvin. He's your man!
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Date of stay: October 2021Trip type: Traveled with family
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Craig W wrote a review Oct 2021
Rocky River, Ohio24 contributions5 helpful votes
+1
We were guests at this facility for the wedding of our daughter. Our stay was from a Friday afternoon thru early Sunday afternoon. Our first interface was with the bellman, Bobby, who I feel is your most important staff member, as he creates the first as well as last impression of your facility. If he treats every guest in the manner he treated us, you folks are truely blessed to have him in this position. The food during the cocktail hour, the dinner reception as well as the Sunday morning brunch were all excellent and beautifully presented. There was not one single person we interfaced with that created any issues that left me with a negative impression. Not one person in our party of approximately 175 had any issues with the reception or the rooms. Many made comments that this rated right up at the top of 'Best Weddings Ever Attended". Erica was a joy to interface with. Everyone commented about the excellent staff and the room views, be they from the city side or the lake side. Each and everyone on your staff truely cares about the guest experience. I have no reservations about recommending your facility to anyone looking for a wedding venue in downtown Cleveland. Thank you.
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Date of stay: October 2021
Rooms
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Room Tip: South side rooms have views of the city. North side rooms have views of the lake, Browns...
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PRICE RANGE
$159 - $348 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza cleveland, cleveland crowne plaza
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
484
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Frequently Asked Questions about The Westin Cleveland Downtown
Which popular attractions are close to The Westin Cleveland Downtown?
Nearby attractions include Cuyahoga County Soldiers' and Sailors' Monument (0.3 miles), Old Stone Church (0.3 miles), and Old Arcade (0.3 miles).
What are some of the property amenities at The Westin Cleveland Downtown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Westin Cleveland Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Cleveland Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Cleveland Downtown?
Conveniently located restaurants include Marble Room Steaks & Raw Bar, Urban Farmer Cleveland's Steakhouse, and Pura Vida by Brandt.
Are there opportunities to exercise at The Westin Cleveland Downtown?
Yes, guests have access to a fitness center during their stay.
Is The Westin Cleveland Downtown located near the city center?
Yes, it is 0.3 miles away from the center of Cleveland.
Are any cleaning services offered at The Westin Cleveland Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Cleveland Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Cleveland Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Cleveland Downtown?
Many travelers enjoy visiting USS Cod Submarine Memorial (0.4 miles), Heinen's Downtown (0.4 miles), and West Side Market (1.4 miles).