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777 Saint Clair Avenue NE, Cleveland, OH 44114
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Traveler (490)
Room & Suite (477)
Dining (90)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 05/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Cleveland Downtown
Updated 05/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 40 hotels in Cleveland
Location
4.7
Cleanliness
4.5
Service
4.3
Value
4.0
The Westin Cleveland Downtown is bringing new energy to Cleveland's financial district. Our hotel in Cleveland, Ohio sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Jack Casino and East 4th Entertainment District. Enjoy our 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Wifi
Paid internet
Restaurant
Breakfast available
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English
Hotel links
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1384Reviews33Q+A100Room tips
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William H wrote a review Sep 24
1 contribution
+1
I’m still trying to process our experience at the Westin. Our sheets had urine stains on them, the toilet had poop stains, and the shower was moldy. To make matters worse the hotel didn’t seem to care…someone brought us new sheets, threw them on the floor, and said “I’m not allowed to enter rooms”. They then walked out leaving us to clean our own hotel room. The next morning the hotel staff said “we have no other rooms available but they could offer us cleaning supply’s”. Obviously we checked out. While waiting in line to check out the front desk offered the cis white straight middle aged couple a “complimentary high floor suite upgrade”. Honestly someone needs to call the health department on this hotel!!!! Do not stay here!!!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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winthorw wrote a review Jul 2022
winthorw13 contributions20 helpful votes
Hotel's Favorite
Good service is so hard to come by these days, which made the absolutely great service at the Westin in Cleveland that much more impressive. Quick, efficient and friendly. The room was well appointed, clean and spacious. The hotel is conveniently located -- just a short walk from the stadium and the arena. The hotel's facilities were also top notch. I will definitely stay at this hotel again if I have reason to be back in Cleveland.
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chawaiian wrote a review Sep 19
3 contributions1 helpful vote
It makes me sad to write this review. For the past 7 years I have been staying regularly at the Westin Cleveland Downtown where I travel 3-4 times per year for business. Last week I stayed there and was incredibly disappointed
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AM-ATX1 wrote a review Sep 12
Austin, Texas80 contributions132 helpful votes
We did a stopover on our way to Toronto last week. The property is very well located, clean, spacious and staffed with excellent human beings. A warm welcome followed by an excellent room with a gorgeous view of the lake. The bar area was spacious and the hotel was overall pleasant, quiet and with wonderful bedding. Nice work Westin!
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David O wrote a review Aug 2022
31 contributions3 helpful votes
Adequate or acceptable are two words that describe both this property and my stay. The Marriott website places the Westin in their ‘premium’ category which does not seem consistent with my experience. The hotel is located downtown, easy to find, and close to many cheaper parking options if you opt not to use the provided valet service. Despite using mobile check-in, I had a longer than normal check-in process at the front desk. At one point, the staff member asked what time I would check out. This is the first time I have been asked this question at a Marriott property. I am sure there was a reason, but my perception was they are in a hurry to get you out of there. The room on the 20th floor had a pleasant view of Lake Erie, which was the room’s best feature. Everything in the room, especially the bed, seemed word and dated, well past life expectancy. I do not think it is an exaggeration to say I have seen better and more comfortable beds at budget hotels. The only common areas I used were the lobby and elevators. The lobby is quite loud at check-in. The elevators were in desperate need of cleaning. The first elevator I used shook and sounded as though it was falling apart. I will be visiting Cleveland on a regular basis but unfortunately, would only stay at this property as a last resort.
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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MICHAEL B wrote a review Aug 2022
1 contribution
My stay wasn't what I would have expected from a Westin. I prepaid for the stay and included breakfast in the rate, I need to explain this and show confirmation at check-in. The room had food in the refrigerator from the previous occupant. Lastly, worst of all, I used the valet service to park my car and the valet driver was involved in an accident. This had a significant delay to my departure because I needed to go to the district police station to fill out a report with limited details provided by the valet company, with no representation from the Westin other than an a general email address of Westin Security office. Very disappointed.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LARRY S wrote a review Aug 2022
4 contributions3 helpful votes
Four-day stay; no housekeeping despite repeated requests and promises from manager du jour. If you're attending a trade show or conference, stay somewhere else. Drury. Hampton Inn etc. These people at Westin KNEW the didn't have enough staff to handle reservations; yet they continued to sell rooms at regular prices without discounting for no housekeeping.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sherry d wrote a review Jul 2022
1 contribution
I’m giving Jalon Dawson and Maya McLaughin a standing ovation. Tonight I was CONVINCED my purse was taken-it gets worse-by a staff member. I could not be more ashamed. During my panic attack, Jalon and Maya remained calm and professional, but empathetic. Always in a hurry, I was sure-100% positive where I’d left it. I was wrong, and they found it. Not only did I waist their time-, feet from the front desk I paced like a caged tiger. A crazy caged tiger. People are good and I need to take a breath and chill. Jake, also a doll was busy checking in guests while Maya and Jalon had to deal with my annoying, unfounded drama. Five Stars…at least. And, thank you, spd
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katherine H wrote a review Jul 2022
1 contribution
The reception staff were really lovely but the overall trip was marred by the complete lack of housekeeping. Despite being asked directly on check in about housekeeping (I asked for every other day), they actually never came. Definitely expected more from a Westin. We weren't asked about our stay at check out so I took that as a sign that they already know there's a problem!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Meyer, General Manager at The Westin Cleveland Downtown
Responded Jul 26, 2022
I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your comments have been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrea D wrote a review Jul 2022
Warren, Ohio1 contribution
We stayed at the Westin Downtown Cleveland for a concert we were going to at First Energy Stadium. The hotel is beautiful! Staff is very helpful. The room was clean and well appointed. Our only hiccup was checking in. We had to wait 2 hours after arriving to get a room. However, overall we had a wonderful time. I would highly recommend this hotel!!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$168 - $319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza cleveland, cleveland crowne plaza
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
484
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Frequently Asked Questions about The Westin Cleveland Downtown
Which popular attractions are close to The Westin Cleveland Downtown?
Nearby attractions include Cuyahoga County Soldiers' and Sailors' Monument (0.3 miles), Old Stone Church (0.3 miles), and Old Arcade (0.3 miles).
What are some of the property amenities at The Westin Cleveland Downtown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Cleveland Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Cleveland Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Cleveland Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Cleveland Downtown?
Conveniently located restaurants include Marble Room Steaks & Raw Bar, Pura Vida by Brandt, and Pho Thang Cafe.
Are there opportunities to exercise at The Westin Cleveland Downtown?
Yes, guests have access to a fitness center during their stay.
Is The Westin Cleveland Downtown located near the city center?
Yes, it is 0.3 miles away from the center of Cleveland.
Are pets allowed at The Westin Cleveland Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Cleveland Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Cleveland Downtown?
Many travelers enjoy visiting USS Cod Submarine Memorial (0.4 miles), Heinen's Downtown (0.4 miles), and West Side Market (1.4 miles).