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The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
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661 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cleveland
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Showing 654: English reviews
Clarion, Pennsylvania
Reviewed March 12, 2014

The staff at the Ritz are the best. They greeted us as we arrived and were very knowledgeable. The rooms and bathrooms were well maintained. I was very happy with the level of service we received at this hotel. Our walk to and from the casino at the late hours were not an issue.

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Helpful?
Thank cessnapilot2
Laurel, Maryland
Reviewed March 8, 2014

We were in Cleveland visiting a very sick family member that was in the Hospital. After a long drive and spending 2 hours visiting, we headed over to check in. We were greeted pleasantly by Nicholas right away (valet). Royston took our luggage and ushered us to check in. Royston was very welcoming. Nakish checked us in rather quickly and...

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2Thank Mary K
Reviewed March 1, 2014

The Ritz is generally the best place to stay in Cleveland and i have stayed here in the past as well. It was striking that the place was starting to look tired and is need of refurbishment. Lobby service was average - front desk did not seem to be aware that i have stayed there before. Rooms were spacious and...

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1Thank Wings_Wheels
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Wings_Wheels, Thank you so very much for your loyalty and your valuable feedback. I am very apologetic about the transportation issues that you experienced. I will discuss with our teams how we can improve the communication and ease of request for a seamless experience for you and our guests in the future. Please know I am available should you...

Cleveland, Ohio
Reviewed February 23, 2014

I have stayed at the Ritz many times and it is first class. Wonderful service. Impeccable rooms. However, if you want to enjoy an evening at the Horseshoe casino, good luck. The clientele, to be frank, is dangerous and the security is there to protect only its biggest gamblers. That means, if a thug comes and wants your seat, you...

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1Thank susan m
germany
Reviewed February 23, 2014

My husband and I stayed for one night while we were in town visiting family. I can't say enough great things about the hotel and staff. We were in a club room and the lounge and room were both incredible. We will be back every time we are in town.

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Thank sscGermany
Denver, Colorado
Reviewed February 19, 2014

It is probably the nicest hotel in Cleveland but doesn't feel like a Ritz. The rooms are small and are in need of some TLC. Drinks and food are expensive. Overall it feels more like an Autograph than a Ritz.

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1Thank WorldTraveler50226
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear WorldTraveler 50226, Your feedback is so appreciated and The Ritz-Carlton, Cleveland is in the planning stages of a major property enhancement. I hope your next visit will exceed your expectations. I am available at your convenience if I may be of any assistance for future plans. Warm regards, Kelly A. Steward

Hermitage, Pennsylvania
Reviewed February 14, 2014

Last night was our second stay. This hotel is beautiful and the staff is some of the friendliest and most helpful; the doormen, valets, bell desk, front desk, and maids met in the hall. The room is beautiful, very clean, and the bed is comfortable. No noise to keep me up Unfortunately, though assured they could and had, they could...

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2Thank areways
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Areways, Thank you so very much for your comments. You are a valued guest of The Ritz-Carlton, Cleveland. I so appreciate this feedback so that we can ensure your comfort. I have noted your preference and will ensure that we have a scent free-guest room for your future stays. Upon making your reservation, please feel free to contact me...

Denver, Colorado
Reviewed February 14, 2014

I have been a guest at this hotel a number of time and always had a good experience in the past. However this most recent visit was surprising and very disappointing. Here are some of the disappointing elements. Arrival: On prior visits, you were warmly greeted in the downstairs lobby and asked your name. Then they would radio this upstairs...

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2Thank goodmaja
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Goodmaja, Thank you so very much for your loyalty and taking the time to express these valuable comments. I am thrilled to learn that the majority of your experiences have been wonderful in the past and want to assure that I am deeply apologetic that we did not meet your expectations during your most recent stay. Please know that...

Pittsburgh, Pennsylvania
Reviewed February 8, 2014

We stayed one night in a room with two queen beds. (Girls trip)...what an amazing hotel. A true first class experience. Every single employee was so amazingly friendly,helpful and courteous. The entire hotel from the lobby to our room was clean. The beds were so comfortable and the room was spacious and had every amenity needed. I stay in hotels...

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1Thank alynn
columbus
Reviewed January 10, 2014

My husband and I came here for the night from Columbus. The hotel room was beautifully appointed and very quiet, which is what we wanted! The staff was lovely and we enjoyed being able to walk to dinner and the casino.

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4Thank clm65
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Location: United States > Ohio > Cleveland
Price Range: $359 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio
Hotel Style:
#2 Romantic Hotel in Cleveland
#4 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Cleveland staff and other travelers.
18 questions
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Questions? Get answers from The Ritz-Carlton, Cleveland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay on the Club Floor if rooms are available.”
 of 5 bubbles 405lorriec, 1 week ago | Read review
“must choose club level. Pay a little more and make up for it is food, drink and service.”
 of 5 bubbles warreng999, 5 weeks ago | Read review
“Check in times may be a problem when visiting basketball teams are staying there.”
 of 5 bubbles 220raunk, Sep 13, 2016 | Read review
“Club floor is cool! Say hello to Alice as she is fantastic.”
 of 5 bubbles EdStory, Sep 12, 2016 | Read review
“The Club Level is, in my opinion, is worth every penny.”
 of 5 bubbles RAT001, Sep 9, 2016 | Read review
5 of 5
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