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The Ritz-Carlton, Cleveland

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1515 W 3rd St, Cleveland, OH 44113-1403
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (267)
Room & Suite (119)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Cleveland
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
The epitome of Midwestern hospitality and a luxury downtown Cleveland, Ohio hotel that has received a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 206 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in TURN Bar + Kitchen ; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions.
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Room & Suite (119)119
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Car hire
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Flatscreen TV
Hair dryer
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Tile / marble floor
On-demand movies
iPod docking station
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Hotel links
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Popular mentions
RODNEY H wrote a review Nov 2020
Gila Bend, Arizona28 contributions2 helpful votes
Let start off by the excellent customer service and professionalism of the front desk staff. I was there to celebrate our 24th wedding anniversary and the hotel staff made it not only personal but went out of their way to make me and my wife feel like royalty. The room are clean, spacious, quiet and a fantastic view of the lake. The food is phenomenal, the valets are very accommodating and friendly. Overall the staff their really cared and took care of us. I would recommend this hotel to everyone for business, leisure or a getaway. Job well done by the whole staff.
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Date of stay: October 2020Trip type: Traveled as a couple
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BigTraveler002 wrote a review Oct 2020
69 contributions33 helpful votes
Unless... it’s about their service and amenities. In short: - Service is mediocre - Noise of the room AC is horrendous - You get all the messages from Marriott regarding COVID and how well they handle it, and the hotel itself sends it too, but... + found a used wrapper/trash under the bathroom sink, i.e., they don’t take the cleaning part too seriously (shouldn’t even happen without COVID) + don’t use your own wipes to clean the basics, you’ll most likely want to move to a different hotel + no mask enforcement. Groups of 4-6 people without masks in the foyers, using elevators, even accompanied by staff, and no one says anything At the same time: + your room is empty, stripped off of all amenities + room service is delivered in plastic boxes with plastic silverware (which is generally fine, but not for that price point) Overall: Go somewhere else. P.S. We always give hotels the chance to react before we write a one star review. In this case the response, for what we think are concerning items during these times (trash from visitor before us, no mask enforcement, filthy wipes after wiping off the faucet and nightstands), was a standard copy and paste message. Not satisfying at all and shows us that these concerns simply aren’t being taken seriously. So if you think that COVID is real, this is not the place to stay, you’ll feel very uncomfortable.
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Date of stay: October 2020Trip type: Traveled with friends
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Response from RCR Guest Relations, Marketing at The Ritz-Carlton, Cleveland
Responded Oct 22, 2020
Dear BigTraveler002, Thank you for your valuable feedback. We are so sorry to hear of the shortcomings you experienced during your recent stay at The Ritz-Carlton, Cleveland. You put your trust in us for a relaxing and safe stay at our luxury hotel, and we are saddened to hear we fell short of those expectations. Due to the current climate, we have had to make adjustments to our protocols; however, this should not impact the quality of your experience. We sincerely apologize for the miscommunications you experienced from the lack of room amenities and services. Please know that we take your feedback very seriously and will communicate this to our Ladies and Gentlemen as we continue to adjust our protocols during these unprecedented times. We would love the chance to speak with you directly to further address your concerns, and kindly ask you to contact our Executive Office at your earliest convenience. Thank you and we look forward to speaking with you and regaining your trust.
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GG1072 wrote a review Sep 2020
Cleveland, Ohio281 contributions86 helpful votes
Overall, this is a very nice hotel. The rooms here are probably the nicest of any of the downtown Cleveland hotels that I have stayed at. The location isn't as good as the hotels closer to Euclid/E 9th, but it is still an easy walk to most attractions and is near the Warehouse District. The hotel seems a little short staffed due to the COVID cuts, but everything was still very pleasant.
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Date of stay: September 2020
Value
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Zoie4 wrote a review Sep 2020
Naples, FL69 contributions23 helpful votes
Wow~ great stay and impeccable service. Mornee and Jason were so amazing when checking in and gave us anything we needed. Thank you both. The room was beautiful. Felt very safe doing Covid at this hotel. They made everything feel safe. Love being here.
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Date of stay: September 2020Trip type: Traveled with family
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Sal_Paradise767 wrote a review Aug 2020
Durham, North Carolina4,108 contributions284 helpful votes
+1
Stay Report 8/21-22 Location: The hotel is really well located if you're going to be in Downtown Cleveland.  It's attached to Tower City Center which means you can get to the RTA to the airport if you want (a 25 minute ride and a great deal at $2.50) or you can walk to the Indians and Cavs arenas really easily along with a bunch of restaurants and breweries and even the downtown casino.   Hotel: The hotel has that weird urban layout where the valet level is on 1 (along with an entrance directly to Tower City) and you ride a single elevator to the 6th floor hotel lobby where you have to cross over to other elevators to the room levels.  This does mean you need a key card to access the room floors which is always a good thing.  The 7th floor has a fitness center (currently closed) and the 6th floor lobby level has a bar and restaurant which are currently open but with restricted hours. Check In: The agent who checked me in was extremely friendly and helpful.  In fact every employee I interacted with at this hotel was extremely friendly.  I was also able to arrange a late check out though no upgrade (the agent looked at least).   Room: A little disappointing.  While it was nice it didn't really feel like luxury nice, more like your average Westin nice with a tiny bathroom to boot.  Also due to Corona there is no mini bar, bath soap, bath robe, in room coffeemaker (though you can ask that to be brought up) or throw pillows.  On the plus sides the internet worked very well, the bed was comfortable and there were outlets next to it. Dining: Due to state mandates the bar cannot serve past 10 PM.  There is a limited breakfast and lunch and dinner menu and you can get it as room service.  Do note that the room service is served in single use containers.  The food was expensive as you expect but actually very good. So overall a mixed bag.  Service is impeccable as is location.  I think some of the Corona cuts have gone too far especially as the hotel is still charging $350 before tax a night. 
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Date of stay: August 2020
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PRICE RANGE
$387 - $704 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton cleveland hotel cleveland, cleveland ritz carlton, ritz cleveland, ritz-carlton cleveland
LOCATION
United StatesOhioClevelandTower City District
NUMBER OF ROOMS
206
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Frequently Asked Questions about The Ritz-Carlton, Cleveland
Which popular attractions are close to The Ritz-Carlton, Cleveland?
Nearby attractions include Quicken Loans Arena (0.3 miles), Soldiers' and Sailors' Monument (0.2 miles), and Old Stone Church (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Cleveland?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Cleveland?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Cleveland?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Cleveland?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to The Ritz-Carlton, Cleveland?
Conveniently located restaurants include Blue Point Grille, Lola Bistro & Wine Bar, and Taza A Lebanese Grill.
Are there opportunities to exercise at The Ritz-Carlton, Cleveland?
Yes, guests have access to a fitness center, a sauna, and fitness classes during their stay.
Is The Ritz-Carlton, Cleveland located near the city center?
Yes, it is 0.2 miles away from the center of Cleveland.
Are any cleaning services offered at The Ritz-Carlton, Cleveland?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Cleveland?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Cleveland offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.