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The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
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602 Reviews from our TripAdvisor Community

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Showing 595: English reviews
Cincinnati, Ohio
Level Contributor
143 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Big plans are afoot for this favorite spot of mine--but it comes at a cost. Having stayed on the 14th floor club level last week, the good news is Matt the doorman is still there, Amy and Alice treat you like family in the club. Try for now to look past the temporary entrance where if there are tour buses... More 

Thank JamesMaxx
Mississauga, Canada
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Staying at the Ritz for the weekend with some friends and their kids. Highly recommend the Club Floor. The food, drinks and service are fantastic. They have a nice big screen in The Club to watch sports and there is always food and drinks available. There are also lots of great restaurants in walking distance as well as all of... More 

Thank Jeff H
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel to Cleveland for work several times a year, and have stayed at nearly every downtown and close-to-downtown property over the last ten years. Cleveland has some lovely hotels, but hands down, the Ritz Carlton is the nicest property, with the finest staff in the area. I stayed for one night in August, 2016. I arrived after dark -... More 

Thank Anniebananie200
St. Petersburg, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here several times. The service is always Ritz-Carlton-esque, and the property is beautiful, even if some of it needs a little updating. The piano lounge is a relaxing spot after a long day of meetings.

Thank SebastianF1963
2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed just last night. Beds were worn out. Carpets were a little dirty. Shower tub drained slowly. Most often I would look the other way but I expect Ritz and 300 a night to be perfect. I had planned another stay at the same hotel in a week but will cancel and stay elsewhere after the experience. Not a must... More 

Thank Scott P
Michelle T, Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Mr. Scott P, Thank you for taking the time to provide us your valuable feedback. I would like to personal apologize for your experience and I would love the opportunity to speak with you regarding some upcoming improvements our rooms will be undergoing in the near future. I look forward to speaking with you and can be contacted at... More 

Maple Glen, Pennsylvania
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We could not possibly have asked for more on our recent visit. The staff was absolutely exceptional! The concierge lounge was quite a treat . Beautiful despite its undergoing renovations currently. The rooms were impeccably clean, food was excellent, and whatever we needed was made available !

Thank Heather L
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Loved every minute of our stayed. Very friendly staff. Stayed on the concierge level and really enjoyed the food and treats. The hotel is very close to the casino, Progressive Field, and lots of good restaurants. Hotel opens into the shopping center.

Thank Ginger P
New Jersey
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here with a few girlfriends for a weekend away. We were treated like royalty. Anything and everything we expected was met and surpassed. The place is a beautiful and centrally located. It's also connected to a mall and further through the mall you can find the casino. So, on those cold, winter days, you don't even need a coat!... More 

Thank maepetrson
St Paul, MN
Level Contributor
110 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
5 of 5 stars Reviewed July 19, 2016

We stayed at the RC for one night recently. We had reserved an executive suite, with one king bedroom, a pull-out sofa, and a second half bathroom. When we got into the suite, we noticed that the bedroom itself was quite stuffy - and the living room was quite chilly because the a/c vent blew directly onto the sofa. When... More 

Thank Spacrawler
London, United Kingdom
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 3, 2016

Overall a good hotel with an interior that gives the impression of being classical by its talk ceilings and the like, but really isn't. Ritz-Carlton Cleveland is beautiful nonetheless, centrally located downtown within Tower City Centre, in proximity to The Warehouse District, Cleveland Browns Stadium, and the CBD. House cleaning is less than ideal with dust/dirty in corners of bathroom... More 

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Questions? Get answers from hotel staff and past guests. Ask a question


  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Location: United States > Ohio > Cleveland
Price Range: $358 - $532 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz-Carlton Cleveland
Ritz Cleveland
The Ritz-Carlton, Cleveland Ohio
Hotel Style:
#2 Romantic Hotel in Cleveland
#4 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
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