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The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
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661 Reviews from our TripAdvisor Community

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Showing 654: English reviews
Derby, NY
Reviewed 2 days ago NEW

We have been going to Cleveland for many years for different events. We always stay at the Ritz-Carlton. They are the Best--- from valet parking, the Door man, bell desk, check in, housekeeping etc. You name it. I highly recommend staying here at least once!

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Helpful?
Thank Sandra G
Copley, United States
Reviewed 1 week ago

We enjoyed a very relaxing stay at the Cleveland Ritz-Carlton over the holiday break. Great place to relax before and after a Cavs game. The room furnishings are warm and inviting. We were a little spoiled and hope to return again soon!.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 314shawnag
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear 314shawnag, Thank you for the positive review! We are happy to hear that our Ladies and Gentlemen were able to help you enjoy Cleveland. We look forward to welcoming you back soon! Warm regards, Yael

Scottsdale, Arizona
Reviewed 1 week ago

I have stayed at this property countless times over the years, and one thing is always consistent and reliable: the service and genuine efforts of the staff. From the doormen, to the front desk, to housekeeping, I know I will always be taken care of. If you seek this kind of stay, then rest assured you will be very happy....

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Helpful?
Thank frankdeblasi
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear frankdeblasi, We sincerely appreciate your kind review, thank you so much for visiting with us! Our Ladies and Gentlemen are very proud of the personalized and memorable service for which we strive for on a daily basis and I will make sure to share your kind words with them. We look forward to welcoming you back soon so you...

Ohio, United States
Reviewed 1 week ago

Not inexpensive, but a wonderful experience. One of the smoothest, and friendliest check-ins we've ever had at a hotel. Great location, and we never had to go outside after we pulled in. Indoor access to mall, casino and Quicken Loans Arena. Would definitely stay there again.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Kurt L
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Kurt, Thank you so much for your kind words, we are glad to hear that our Ladies and Gentlemen were able to help you enjoy all that Cleveland has to offer! We look forward to welcoming you back for your next Cleveland stay. Warm regards, Yael

Fishers, Indiana
Reviewed 1 week ago via mobile

I had an appointment at the Cleveland Clinic but couldn't get a room at the Intercontinental so I booked at the Ritz instead. I was able to use my Marriott status and points to pay for a room and get an upgrade. We had a very pleasant albeit short stay. The Ritz is located in a very good location for...

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Helpful?
Thank DMJA21
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear DMJA21, We sincerely appreciate your kind review, thank you so much for visiting with us! We are glad to hear that you enjoyed your stay and look forward to welcoming you back soon! Warm regards, Yael

Glendale, California
Reviewed 1 week ago via mobile

Quick special trip to Ohio for the Cavaliers game. Unfortunately, I didn't have enough time to really explore the place but we really enjoyed our stay and had no complaints. I do recommend booking online using the Ritz/Marriott website - that's where I found the best rate and received an additional five dollar nightly discount for being a member. Hey,...

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Helpful?
Thank krasivaya818
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear krasivaya818, Thank you so much for your kind words, we are glad to hear that we were able to help you enjoy all that Cleveland has to offer! We look forward to welcoming you back for your next Cleveland stay. Warm regards, Yael

Reviewed 1 week ago

Quite often, we stay at the Ritz-Carlton Cleveland for our anniversary. We have always had a five star experience. We have not been to this hotel in three years and were disappointed at how the hotel had aged. The carpeting in our room had a large spot where something must have spilled. The bathroom did not have a walk in...

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Helpful?
Thank Lorrie C
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Lorrie, Thank you, Lorrie, for your review. Your opinion plays an integral part in our customer service, and the details you shared are critically important as we complete our current hotel transformation. Please rest assured that we will share your review with our management team in order to identify areas of opportunity for improvement to better serve you in...

Rochester Hills, Michigan
Reviewed 1 week ago

I recently book 2 rooms at the Ritz Carlton, Cleveland for a girls getaway. I must say we had a good time in spite of some of the disappointing shortcomings at this Ritz. When we arrived they seemed to be short of help. We carried our own luggage up to the room. The hotel is very dated and the rooms...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank F3392NBnancyj
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear F3392NBnancyj, Thank you for your review, please know that your opinion plays an integral part in our customer service, and the details you shared are critically important as we complete our current hotel transformation. We take guest service extremely seriously, and I am grateful for your input on service areas where we could have done better. Please rest assured...

Reviewed 1 week ago

Wedding was great and will stay here when we need to stay downtown . It was a great location for seeing Cleveland also. Room was was bigger than I thought ir would be and glad for that . Staff were all great aND MADE STAY NICER

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank L5185DNrichardw
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Mr. Ward, Thank you so much for sharing your positive experience with us and we are so pleased to hear you had a memorable stay with us. Our Ladies and Gentlemen are very proud of the personalized and memorable service for which we strive for on a daily basis and I will make sure to share your kind words...

Reviewed 2 weeks ago

We have stayed at other properties and have had great Ritz expierences. I decided to convince my brother and his wife that the location in Cleveland would be good for New Year's Eve. However, during our stay bad things happened one after another. We reached the Ritz and the valets were very helpful and nice. We waited in line in...

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Helpful?
1Thank Wyatt B
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Wyatt B, Thank you for taking the time to provide your feedback. We sincerely apologize that we did not meet your service expectations and on behalf of all our Ladies and Gentlemen at the hotel, we are very sorry. We take guest service extremely seriously and want you to know that this is not the service we expect from...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Location: United States > Ohio > Cleveland
Price Range: $360 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
Reservation Options:
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio
Hotel Style:
#2 Romantic Hotel in Cleveland
#4 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Cleveland staff and other travelers.
18 questions
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Questions? Get answers from The Ritz-Carlton, Cleveland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay on the Club Floor if rooms are available.”
 of 5 bubbles 405lorriec, 1 week ago | Read review
“must choose club level. Pay a little more and make up for it is food, drink and service.”
 of 5 bubbles warreng999, 4 weeks ago | Read review
“Check in times may be a problem when visiting basketball teams are staying there.”
 of 5 bubbles 220raunk, Sep 13, 2016 | Read review
“Club floor is cool! Say hello to Alice as she is fantastic.”
 of 5 bubbles EdStory, Sep 12, 2016 | Read review
“The Club Level is, in my opinion, is worth every penny.”
 of 5 bubbles RAT001, Sep 9, 2016 | Read review
5 of 5
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