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The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
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672 Reviews from our TripAdvisor Community

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Vienna, West Virginia
Reviewed 2 days ago NEW

Great hotel under renovation but still good service, food, and luxury. We went for a Cavs game and it was our anniversary. Resturant was great. Room service was great. Tunnel to and proximity to the Arena was great. We were greeted with courtesy, the bellman remembered us. Even though the hotel was under renovation, it still maintained a high quality...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank William S
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear William S, Thank you for sharing your kind review and thank you for staying with us! We are thrilled to hear that you enjoyed The Ritz-Carlton, Cleveland's convenient downtown location, legendary service and delicious culinary offerings. It is our mission to provide personalized and memorable experiences for our guests while maintaining the highest standards of cleanliness and providing premium...

North Charleston, South Carolina
Reviewed 3 days ago NEW

The Cleveland Ritz Carlton exceeded my expectorations...they were going through a renovation process and even with that, they did everything to make my family feel like a king/queen! The hotel is so clean, and all the staff is very friendly...Loved it!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank manne58
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear manne58, We sincerely appreciate your kind review and want to thank you for staying with us! We are glad to hear that you had a memorable stay and that we exceeded your expectations with our legendary Ritz-Carlton service. We strive to maintain the highest standards of cleanliness and pride ourselves on providing genuine care and comfort for all of...

Cleveland, OH
Reviewed 1 week ago

Stayed here recently and enjoyed ourselves in our beautiful room with superb service. Always treated in the most professional yet friendly manner. The best valet service anywhere in the United States...

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Helpful?
Thank Deborah B
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Deborah B, Thank you so much for sharing your positive experience with us and we are so pleased to hear that you enjoyed one of our beautiful guest rooms during your relaxing stay. Our Ladies and Gentlemen are very proud of the legendary personalized and memorable service for which we strive for on a daily basis and I will...

Toledo, Ohio
Reviewed 1 week ago via mobile

When I think of Ritz I think of top notch and although the people were very friendly I would give this hotel an average rating based on amenities and overall feel. Just a place to stay and defiantly not worth the extra money. Good location was the reason I chose to stay here but I could have gotten similar location...

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Helpful?
Thank DAREK c
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear DAREK c, Thank you for reaching out to us. Your opinion plays an integral part in our customer service, and the details you shared are critically important as we complete our luxurious hotel transformation. We are glad to hear that you enjoyed our legendary staff service and our convenient downtown location. We take guest feedback extremely seriously, and I...

Cleveland, Ohio
Reviewed 2 weeks ago

I really enjoyed this hotel and the level of service they provided. The rooms were beautiful and we had a nice view of Cleveland. The food was very tasty and plentiful. The staff were friendly and knowledgable about the area. It is a great place to stay while in downtown Cleveland, especially convenient if you are going to be going...

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Helpful?
Thank DoctorCory
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear DoctorCory, Thank you for your positive review as we are pleased to hear that you had a memorable stay with us. We are glad to hear that you enjoyed our unique culinary offerings and that our Ladies and Gentlemen were able to assist you with experiencing all that Cleveland has to offer. Thank you for your valuable feedback and...

Charlotte, North Carolina
Reviewed 3 weeks ago

No one likes a hotel when renovations are ongoing, unless they find a way to overcome it with stellar customer service, or other innovative ways of servicing guests. This was my first time to Cleveland. While the location was excellent and the service above average, it didn't feel right. Upon entering the property, we were met by checkin in the...

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Thank GRLTRAV
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear GRLTRAV, Thank you for taking your time to provide your valuable feedback. As you mentioned our property is currently undergoing a transformation to include our entrance, meeting rooms, fitness center, all our public spaces, and our rooms. As we transition into different phases we are anticipating our guest's needs by providing sound machines in our guest rooms, an alternative...

Los Angeles, California
Reviewed 3 weeks ago

Stayed her during the winter during a business stay. The location is excellent in the heart of the downtown and attached to a mall. The hotel rooms are exquisite, meeting the expectations of a Ritz Carlton anywhere else. The breakfast was excellent and impeccable. However, the worst part of it was being in Cleveland. Nothing else to do, so staying...

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Thank TravelTVproducer
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear TravelTVproducer, Thank you so much for your kind words, we are glad to hear that you enjoyed your stay and look forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation. Warm regards, Yael

North Jackson, Ohio
Reviewed 4 weeks ago

Very nice facility close to the center of Cleveland. Good security and very functional meeting rooms. The hotel is very clean. Although I did not use either the lounge or restaurant, it is located conveniently on the lobby level.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank John V
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear John, We sincerely appreciate your kind review, thank you so much for visiting with us! We are glad to hear that you enjoyed your stay and look forward to welcoming you back soon! Warm regards, Yael

charleston, United States
Reviewed 4 weeks ago

i like this hotel, because of the quality and the proximity to the Q where we attend sporting events I will tend to stay here on my next trip to Cleveland. Restaurants and hotel bar are very fine and professional

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Joe D
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Joe, Thank you so much for your kind words, we are glad to hear that we were able to help you enjoy all that Cleveland has to offer! We look forward to welcoming you back for your next Cleveland stay. Warm regards, Yael

A TripAdvisor Member
Level Contributor
4 reviews
1 helpful vote
Reviewed 4 weeks ago via mobile

My daughter and I look forward to and have enjoyed Holiday Tea at the Ritz Cleveland several times. We have always been impressed with the ambience, tea offerings and service but this year was rather a disappointment. While the tea was offered in the River View Room because the Lobby Lounge was being renovated, no effort was made to keep...

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1Thank A TripAdvisor Member
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Good day, We appreciate you taking the time to share your review and we are so very sorry to hear that you had a poor experience with us. Your opinion plays an integral part in our customer service, and the details you shared are critically important as we complete our current hotel transformation. Please rest assured that we will share...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Location: United States > Ohio > Cleveland
Price Range: $358 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio
Hotel Style:
#2 Romantic Hotel in Cleveland
#5 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Cleveland staff and other travelers.
18 questions
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Questions? Get answers from The Ritz-Carlton, Cleveland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay on the Club Floor if rooms are available.”
 of 5 bubbles 405lorriec, Jan 8, 2017 | Read review
“must choose club level. Pay a little more and make up for it is food, drink and service.”
 of 5 bubbles warreng999, Dec 16, 2016 | Read review
“Check in times may be a problem when visiting basketball teams are staying there.”
 of 5 bubbles 220raunk, Sep 13, 2016 | Read review
“Club floor is cool! Say hello to Alice as she is fantastic.”
 of 5 bubbles EdStory, Sep 12, 2016 | Read review
“The Club Level is, in my opinion, is worth every penny.”
 of 5 bubbles RAT001, Sep 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question