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Renaissance Cleveland Hotel

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1,035 Reviews from our TripAdvisor Community

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Showing 1,026: English reviews
Toronto, Canada
Reviewed October 20, 2016

This hotel is located in a building that was obviously a centerpiece of Cleveland during its heyday. Although the building is older it is well kept and all the staff are very welcoming in enhancing your stay. As I am here for the next four or five weeks Tim at the front desk was kind enough to upgrade me to...

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Helpful?
Thank MB2034
Ed_Sylcox, General Manager at Renaissance Cleveland Hotel, responded to this review

I can tell you that I was in amazement when I first walked into this hotel. It literally took my breath away. The details of the interior design is something that you don't see anymore. I will be sure to recognize Tim for personalizing your check-in experience. Let me know if I can assist you throughout your 5 weeks here.

Pittsburgh, Pennsylvania
Reviewed October 17, 2016

As my title states, this is a real classic (nearly a century old) style hotel. First of all, the people working here are TOP NOTCH FRIENDLY. Everyone from the top down was accommodating in every way. The public spaces are gorgeous and one can really feel the history oozing from every corner. Also outstanding is the food: room service/club level/upscale...

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Helpful?
Thank dadaevan
Ed_Sylcox, General Manager at Renaissance Cleveland Hotel, responded to this review

Customer service is the true foundation of any great hotel. Our staff have a true connection to this hotel and a sense of pride because they work at such a great historic building. It is true that we are in the design phase right now to draft what the first part of our remodel is going to look like. I...

Atlanta, Georgia
Reviewed October 16, 2016 via mobile

Early 19th century opulence at its best. The rooms were spacious and clean. The staff went out of its way to be accommodating. The hotel is situated right in the heart of downtown Cleveland.unfortunately for me just a bit too close to the Jake casino. I highly recommend this hotel. If you get a chance to visit and are interested...

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Helpful?
Thank Patrick S
Ed_Sylcox, General Manager at Renaissance Cleveland Hotel, responded to this review

We have done a great job in ensuring that all of our staff are very knowledgeable of the local area and the history behind all of it. Whether you want to press your luck at Jack's casino, go shopping at Tower City or catch a CAVs game at Quicken Loans arena when staying at the Renaissance Cleveland you can do...

New York City, New York
Reviewed October 14, 2016

So say I was pleasantly surprised would be an understatement. This was my first foray outside of an SPG brand. And had the Westin not been booked, I would not have stayed in my first of what will be many stays in the newly combined SPG/Marriott brand hotels. Check in was fast, easy, and Abe at the front desk was...

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Helpful?
Thank Check_Please123
Ed_Sylcox, General Manager at Renaissance Cleveland Hotel, responded to this review

WOW! Thank you for taking the time to share your stay with us. With SPG and Marriott merging the Renaissance Cleveland hopes to be apart of many more exceptional experiences. Abe is one of our bests and I will be happy to share your comments with him. I am so happy we had the opportunity to serve you. We all...

Denver
Reviewed October 12, 2016

No major complaints. Room was clean, staff was friendly. Nice lobby/bar area and close to bars, restaurants, convention center and more. Adjacent to public transport stops, so lots of activity/people all the time. I'd stay again.

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Helpful?
Thank writegirl7
Ed_Sylcox, General Manager at Renaissance Cleveland Hotel, responded to this review

Thanks for taking the time to share your experience. So glad to hear that you will be returning on your next visit to Cleveland. Our location is in the center of it all. The multi-million dollar renovated Pubic Square just a couple under hundred feet outside our build is just breathtaking. You will enjoy the view whether you are experiencing...

Ashland, Ohio
Reviewed October 9, 2016

My husband and I stayed at the Ren 1 night for an Indian's game. We arrived a few hours before the game, valeted the car (which was great, text to get the car, no waiting to talk to someone on the phone, prompt service) and checked in with no issues. The main lobby was old school grand, not my style...

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Helpful?
Thank Jill V
Ed_Sylcox, General Manager at Renaissance Cleveland Hotel, responded to this review

It sounds like you had a great experience with us here at the Renaissance Cleveland hotel. You got the chance to experience many of the things that make downtown Cleveland unique. When walking to Quicken Loans Arena the tunnel located in Tower City (connect to the hotel) is so convenient and can be a less disturbing walk than if you...

Cleveland, Ohio
Reviewed October 5, 2016

I visited as part of the Sherwin Williams awards ceremony and wanted to make sure the wonderful gentleman out front, Jemal, received a proper thank you for the service he delivered. Too often in cities across the country you encounter staff that just go through the motions but, Jemal was wonderful, with a charming smile and just a pleasure to...

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Helpful?
Thank jham30001
Ed_Sylcox, General Manager at Renaissance Cleveland Hotel, responded to this review

Thank you so much for recognizing Jamal. You can truly tell when you experience authentic hospitality. Jamal is able to do this everyday without any effort. He is a great manager and true role model for his team. I will be sure to share your comments with him.

Louisville, KY
Reviewed October 3, 2016 via mobile

In reading other posted reviews, I see the mention of property somewhat dated. This is overshadowed by a friendly & wonderful staff. Tony who has worked here for 18 years greeted us with a warm friendly smile & can do attitude. He delivered us two bottle waters during the quick check in. He was very sincere in assuring us he...

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Helpful?
Thank BuddyDumeyer
Ed_Sylcox, General Manager at Renaissance Cleveland Hotel, responded to this review

We have such great staff here at the Renaissance Cleveland hotel. They are so passionate about the building and about ensuring that every guests that stays with us has a great stay. They will be thrilled to hear that their efforts created another great stay. Tony and Lordina are great role models of what authentic hospitality truly should look like...

Chicago, Illinois
Reviewed September 26, 2016

I've stayed here twice a few years apart and I noticed big improvements across the board. The rooms are really nice sized and the HVAC system works a lot better. Most importantly, I really appreciate the fact that house keeping sent materials I left behind. Thank you! For parking, city lots are easy to access across the street.

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Helpful?
Thank G3858VZ
Ed_Sylcox, General Manager at Renaissance Cleveland Hotel, responded to this review

I truly appreciate you recognizing my teams efforts. My staff and I at the Renaissance Cleveland are always striving to move the needle and improve on our customer service. Our lost and found area gets tons of items left behind by our guests but it is our security team that takes ownership of this area to ensure the valuable get...

Chattanooga, Tennessee
Reviewed September 21, 2016

This hotel is way over rated and expensive. I had a king room that was noisy and way too cold with no way to make it comfortable. My room overlooked the atrium that had a pool and workout area. The room was extremely cold when I entered. It had a wall unit for cooling with 3 selections (manual, auto, off)...

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Helpful?
Thank ronilynn777
Ed_Sylcox, General Manager at Renaissance Cleveland Hotel, responded to this review

Dear ronilynn277, Thank you for your posting and for staying with us. We can certainly understand how the temperature of your room and the noise from the atrium would have been disappointing. Please accept our apologies. Our staff is always available to address shortcomings. Our hotel does have a wonderful restaurant, lobby bar and In Room Dining available and is...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Sans Souci
Sans Souci
Cuisines: American, International
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 

Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Sq, Cleveland, OH 44113-2213
Location: United States > Ohio > Cleveland
Price Range: $113 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
Reservation Options:
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio
Hotel Style:
#7 Luxury Hotel in Cleveland
#16 Business Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Renaissance Cleveland Hotel staff and other travelers.
12 questions
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Holmesville, Ohio
7 months ago
Manchester, United Kingdom
Durham, North Carolina

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Questions? Get answers from Renaissance Cleveland Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Farther from the elevator is probably better,”
 of 5 bubbles DJ-USA, 3 weeks ago | Read review
“The front desk were happy to help me find a room that was right for me. (high and quiet)”
 of 5 bubbles Check_Please123, Oct 14, 2016 | Read review
“Ask for a city view room”
 of 5 bubbles JillV147, Oct 9, 2016 | Read review
“ask for public square view on 4th floor”
 of 5 bubbles whitedogo, Sep 8, 2016 | Read review
“Ask the front desk for a view!”
 of 5 bubbles U9482XDtonyh, Sep 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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