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Renaissance Cleveland Hotel

Traveler (382)
Room & Suite (155)
Pool & Beach (16)

About

#28 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Rocket Mortgage FieldHouse and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, updated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast and lunch. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel.
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Property amenities
Restaurant
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Hotel links
Visit hotel website
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Hotel deals
1,376Reviews
20Q+A
100Room tips
Traveler rating
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Popular mentions
Arrived on Saturday late morning and after check-in, went to bar/ lounge area for lunch. The hotel lobby was slammed, many events going on in Cleveland and told hotel was booked solid. John, the bartender, was by himself and required to make drinks, take food orders for customers sitting at bar and service tables in lounge as well. Most upsetting was he was also required to run food from kitchen, forcing him to physically leave the lounge. At one point, there were over 20 people, requesting service. It became so disconcerting and uncomfortable for us watching John trying to do his best in an impossible situation, my wife left to go to check-in area to speak with manager. To her surprise, no one could give a name to or had even seen manager on duty. She was told Director of Operations was somewhere and given name. Management - how can you disrespect and throw your employees under the bus like this? Knowing hotel was fully occupied, schedule enough personnel. If someone didn't show for shift, Manager/Director of Operations, come out of your office, roll up your sleeves and lend some support. Many thanks John!! As an aside, our drinks and food were very good. Our room was clean and comfortable.
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Overall a good experience. Parking/valet is cramped but overall efficient and valet attendants good. We were pleasantly surprised with offer to upgrade to a suite. Room is dated but clean and comfortable. We had an inside room so windows looked into an atrium which was sort of dark. Location was great to walk to a number of great restaurants. There was some homelessness presence to navigate but it felt safe. It is connected to Jack casino but we did not go there. We would definitely go again- it is walking distance to baseball and football stadiums.
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I was born and raised in Cleveland, so it pains me to say that this landmark hotel was so disappointing. I remember visiting the Terminal Tower as a kid and walking in the lobby of the old Stouffer's, now the Renaissance hotel. It was total opulence. I've been living on the East Coast for 25 years and came back to Cleveland with my family and booked this hotel as a treat. Unfortunately, it has gone downhill quite a bit. First, the a/c in our room did not work properly. They sent an engineer to our room who informed us that one of the two units on the roof that manages the a/c was broken and wouldn't be fixed for a couple of weeks. He said switching rooms wouldn't solve the problem. He was very nice and brought us a fan. It took three hours for the temp to drop 5 degrees to 73. On top of that, there were cobwebs, spiders, old tile, and a brown stain on one of the bath towels (so gross). The comforters on the beds looked so old they were greyish instead of white, and they were just sandwiched between two sheets. Honestly, the whole place just seemed dirty and skieved us out. The one positive is the staff were very nice. But we will not be staying here again.
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Response from Frank M, General Manager at Renaissance Cleveland Hotel
Responded today
Dear LauraYD32, Thank you for your review. Unfortunately we did experience issues with the A/C during your stay. We worked very hard to get it back to normal as soon as possible and I apologize for any inconvenience the issue may have caused. I appreciate your kind works regarding the staff. With a historic property, sometimes we do experience an issue or two but we try to make up for any of those issues with great service. We would love to see you again if you make it back to Cleveland.
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Love this historic nature however needs upgrades to stay current. Fitness is awful, dirty and half of all equipment isn’t working. The needs of today’s business traveler with outlets that are operational in rooms for example. Hotel itself is cool and beds are comfortable.
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Review collected in partnership with this hotel
Response from Frank M, General Manager at Renaissance Cleveland Hotel
Responded today
Dear 804mathisd, Thank you for your review. We are currently planning a facelift for the hotel and a completely new fitness center is part of that plan.
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This hotel is situated in Public Square and is walking distance to just about everthing in downtown Cleveland. The rooms may be considered a little dated by some, but I have no issues with them at all.. Staff is phenominal. I stay here every month for business.
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Review collected in partnership with this hotel
Response from Frank M, General Manager at Renaissance Cleveland Hotel
Responded today
Dear ctu25, Thank you for your kind words. We look forward to seeing you the next time your travels bring you to Cleveland.
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PRICE RANGE
$141 - $366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cleveland renaissance
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
491
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