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Hyatt Regency Cleveland at The Arcade

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Hyatt Regency Cleveland at The Arcade
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1,146 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Cleveland at The Arcade
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Showing 1,118: English reviews
New City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 11, 2015

Clean!!!! Service excellent. Room rates very affordable. Hotel Chocolate Bar had the most delicious prime ribs and Chocolate strawberry with crepe and great dinner prices. Walking distance to Rock and Roll Hall of Fame, Science Center, baseball and basketball stadium, the mall.....

Helpful?
1 Thank Bam031
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thanks so much for sharing your great feedback! We are thrilled that you were happy with our location, service, rates and cleanliness. We take pride in providing a superior level of service for our guests, and it was our pleasure to host you. Please join us again for your next visit to Cleveland! More 

St. Louis, United States
2 reviews
4 of 5 stars Reviewed April 11, 2015

Rooms are big and comfortable good sheets, mattresses and pillows. I was in the old part of the hotel but all the amenities are updated excepted the internet. They give you a very slow connection for free and offer you faster service for a fee I just used my tablet and skipped the hotel service

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Laura K
Baldwinsville, New York, United States
2 reviews
5 of 5 stars Reviewed April 8, 2015 via mobile

Came for my daughters Birthday to visit the Rock and Roll hall of fame. This hotel was great. Location was great. The staff at the hotel put chocolate cake in our room for my daughter after we checked in. Such a nice gesture on their behalf. Would definitely stay here again if we ever come back to Cleveland. Loved it!!

Helpful?
Thank Kristen H
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thanks so much for sharing your experience, Kristen! We are so happy that you were pleased with our hotel, and that you and your daughter enjoyed the special birthday surprise! We hope to welcome you both back in the future! More 

grand rapids, mi, United States
1 review
5 of 5 stars Reviewed April 7, 2015

Great place stay when visiting the downtown area. Walking distance to all of the downtown sites. Hotel staff is very attentive to your needs. Hotel environment makes you feel like you stepped back in time.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Raymond S
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thanks so much for taking the time to share your feedback on your stay, Raymond! We are happy to hear that you enjoyed our convenient location, attentive staff, and historic property.We hope you will join us again if your travels bring you back to Cleveland! More 

Cincinnati, United States
1 review
5 of 5 stars Reviewed April 7, 2015

Everything about this hotel was fabulous. From the valet to the front desk, we got top quality services. The valet service was very prompt and helpful. We ate at the Chocolate Bar and it was fantastic. I traveled with two young children and a young adult. When we returned home, one of my youngest said that it was the best... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Christine H
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you so much for your wonderful feedback regarding your stay, Christine! We're so happy that you enjoyed our property and were able to experience the superior level of service for which our staff is known. We hope you and your family will join us again for your next trip to Cleveland! More 

2 reviews
5 of 5 stars Reviewed April 6, 2015

We stayed on the 4th floor, overlooking the great hall. The hotel is beautiful 1890's Charm. Ashley and Samantha waited on use, and made us feel at home. Gave excellent suggestions on menu options. Will be back again when we visit Cleveland!

Helpful?
Thank RibeyeRob
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thanks so much for your feedback regarding your stay! We're thrilled that you enjoyed the historic charm of our building and were able to experience the superior service that our associates are known for. We hope you will join us again for your next viist to Cleveland! More 

Fort Wayne, United States
1 review
2 of 5 stars Reviewed April 4, 2015

This wasn't a terrible hotel, but way too expensive for a basic room like you would expect at a Comfort Inn. The arcade mall is beautiful, but is not a single shop, so it isn't worth more than a ten minute visit. Our room was simply adequate.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Catherine C
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to give your feedback, Catherine. We are disappointed to hear that you felt the quality of your guestroom was not in line with the price. We appreciate you sharing your experience with us so that we may use it as we continually strive to improve our guest experience. We hope you will join us... More 

Cary, NC
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed April 2, 2015

I feel like this review could have gone either way. We were on a college visit with my son and I booked a 3-night stay here. After reading the reviews about old rooms and poor views, I called the hotel to make sure I had a renovated room (which I originally did not). Even though I don't think it is... More 

Helpful?
1 Thank piefam
West Salem, Ohio
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 28, 2015

The location of this Hyatt is perfect for the International Film Festival. Two short blocks to Tower City and a multitude of restaurants. The hotel is old and classy. The staff is professional and friendly. Our room was in need of an update - but the bed was super comfortable and we had a nice stay. Our floor was very... More 

Helpful?
Thank Lindaatlake
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 27, 2015 via mobile

We stayed at the Hyatt Regency Arcade during the NCAA tourney and it is perfectly situated in downtown Cleveland. 5 minute walk to Quicken Loans Arena (much of which can be walked inside), 5 minutes to Horseshoe casino. Not a bad hotel, but the reason you stay here it the proximity to everything else. Old world feel in the main... More 

Helpful?
Thank jlgilbertky
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more   less 

Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave E, Cleveland, OH 44114-1208
Location: United States > Ohio > Cleveland
Price Range: $159 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Cleveland at The Arcade 4*
Number of rooms: 293
Reservation Options:
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio
Hotel Style:
#3 Green Hotel in Cleveland
#5 Luxury Hotel in Cleveland
#15 Family Hotel in Cleveland
#16 Romantic Hotel in Cleveland
#19 Business Hotel in Cleveland
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