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Hyatt Regency Cleveland at The Arcade

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420 Superior Ave E, Cleveland, OH 44114-1208
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Traveler (540)
Room & Suite (333)
Dining (42)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#7 of 40 hotels in Cleveland
Location
4.7
Cleanliness
4.4
Service
4.3
Value
4.0
Travelers' Choice
GreenLeaders Bronze level
Situated in the heart of downtown in a historic landmark building, Hyatt Regency Cleveland at The Arcade offers newly renovated guestrooms, many overlooking the city or breathtaking Arcade. The hotel is walking distance from the Cleveland Convention Center, Progressive Field, FirstEnergy Stadium, Rocket Mortgage FieldHouse, the Rock and Roll Hall of Fame, the East 4th Street Entertainment District, Playhouse Square, and the Jack Casino. It features 7,000 square feet of newly renovated meeting space, available in a multitude of configurations. The historic Arcade offers another 7, 000 square feet of function space for receptions and events. 1890 Restaurant and Lounge, overlooking the historic Arcade, offers breakfast, lunch and dinner in a cozy atmosphere. Guests will also enjoy the fully equipped 24-hour fitness center and luxury spa.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Baggage storage
Wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Centrally Located
Languages Spoken
English
2677Reviews17Q+A100Room tips
Traveler rating
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momoffour2022 wrote a review Jul 2
1 contribution
Service was awful. Rooms were not worth the value. Cannot believe this is a 4 star hotel…only positive about this hotel is the high ceilings. Valet lost the keys. Took over an hour to get the car. The atrium/arcade is a lot of “out of business” suites. Lots of homeless try to go in the arcade area. Not worth it. Look elsewhere.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Robert Dorr, Owner at Hyatt Regency Cleveland at The Arcade
Responded today
Thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback has been passed on to our Valet team to better understand the delay you experienced during your stay with us. We strive to exceed our guest's expectations so I can assure you we take your concern very seriously. If you have any additional questions, comments, or feedback, please email us directly at salesclerc@hyatt.com. We hope to hear from you soon.
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rcw438 wrote a review Jul 2
Hooksett, New Hampshire1 contribution
The brass, the wood, the old world charm together with modern amenities made our stay so enjoyable we look forward to returning again. The hotel was clean and comfortable and the room was spacious. Great restaurants and shopping as well as the Rock n Roll Hall of Fame all within walking distance.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Robert Dorr, Owner at Hyatt Regency Cleveland at The Arcade
Responded today
We are happy to hear you had such a wonderful experience. We’re so glad you enjoyed our centralized location and hotel amenities. We really appreciate it and we hope to see you again soon!
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Adventure825834 wrote a review Jul 1
1 contribution
we had an excellent adventure. The Hyatt is a beautiful hotel with incredible historic architecture and close proximity to The Rock n Roll hall of fame baseball and football stadiums. It was also close to JACK Casino, and great restaurants. Downtown Cleveland was a very nice experience
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Robert Dorr, Owner at Hyatt Regency Cleveland at The Arcade
Responded today
Thank you for your kind review of our hotel and Downtown Cleveland. We are happy to hear you had a great adventure exploring all that Cleveland has to offer. We hope to see you again soon.
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Alex G wrote a review Jun 2022
Crofton, Maryland3 contributions4 helpful votes
I loved my stay here and would come back, but think I would have had a very frustrating time if I'd been traveling with my young daughter. The rooms look out over the interior of the arcade, which is beautiful! The space hosted a wedding during my stay which was no problem for me as I was in town alone for a conference, but if I'd been traveling with my young daughter it would have been very frustrating to have had loud music playing long after her bed time. I think the fact that the space hosts events with noise impacts to guest rooms, along with what time those events must end by, should have been shared prominently when guests are booking their rooms.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Robert Dorr, Owner at Hyatt Regency Cleveland at The Arcade
Responded 5 days ago
Thank you for your review. The Hyatt Regency at the Arcade is considered to be one of the most attractive places in Cleveland to host an event because of its beauty and historical value. As a result we have a system that allows us to specifically target and advise all guests who have interior facing rooms of the fact that events are occurring. I am sorry if we failed to advise you at check in. Please let me assure you, had you been traveling with children or had we known this was an inconvenience to you, we would have placed you in or moved you to one of our tower rooms that do not look in to the Arcade. Thank you again and travel well.
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Koren05 wrote a review Jun 2022
Logan, Ohio40 contributions7 helpful votes
This beautiful hotel provides a unique stay that is close to everything. Within walking distance of all sporting events and most of the museums and playhouse square. Noise does carry in the atrium. We had a wedding going on while we were there and got back to the room around 10:30 so we got to listen to about 30 minutes of their band and they were fantastic. After being couped up and isolated by the pandemic for two years it was nice to see people out celebrating special occasions again and having fun. The front desk staff and valets are very nice- it does get a bit chaotic around check in time while dropping off a car though.
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Date of stay: June 2022Trip type: Traveled as a couple
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Response from Robert Dorr, Owner at Hyatt Regency Cleveland at The Arcade
Responded today
Thanks for the excellent feedback! We hope to see you again on your next trip to Cleveland!
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Mark S wrote a review Jun 2022
Temecula, California29 contributions24 helpful votes
The hotel was in an area that you would not walk in after dark. The hotel is so tired and most of the shops were shuttered. The main restaurant was not open for dinner and on a Saturday night not 1 person in the bar.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Julionna R wrote a review Jun 2022
1 contribution
This was the second time I stayed here while visiting my hometown. The first time was in the beginning of Covid and everything was closed so I didn't get the full experience. This time, everything was open and there was a wedding going on. It's a very beautiful and professional hotel. The staff from valet to the bellmen and the front desk were all professional and kind. This might be my go-to whenever I visit family.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Robert Dorr, Owner at Hyatt Regency Cleveland at The Arcade
Responded today
The Hyatt Regency Cleveland team is happy to hear you had such a wonderful experience! Thank you so much for staying with us again. We really appreciate it and we hope to see you again soon!
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cynmeo wrote a review Jun 2022
1 contribution
Great location, comfortable, clean, reasonable rates in a beautiful old historic hotel with all of the modern conveniences. Close to walking to many desirable places. I would stay there again, for sure.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Rooms
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Trip type: Traveled on business
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Response from Robert Dorr, Owner at Hyatt Regency Cleveland at The Arcade
Responded today
Thank you for your review and for choosing our hotel. We are happy to hear you enjoyed your stay. We look forward to seeing you on your next trip to Downtown Cleveland!
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Safari4286691829 wrote a review Jun 2022
Boston, Massachusetts1 contribution
We stayed at here years ago, and were very impressed at the time. However, we were very disappointed in our recent visit. The valet parking people were very rude and unprofessional, and totally did not perform their job up to the 39 dollar price. The bed was uncomfortable and the light in the room is very dim. I had some problems with the internet, but when I called the front desk regarding my problems, they did not try to help.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Karen O wrote a review Jun 2022
Florence, Kentucky54 contributions50 helpful votes
When my husband and I decided at the last minute to go to Cleveland, I poured over all the reviews on here for various hotels in Cleveland. I wanted to stay near Progressive Field. After reading NUMEROUS reviews, I was so discouraged because it seemed that the majority of hotels had negative reviews. I finally read the reviews for Hyatt Regency and didn't see anything negative so I booked it. I am SOOO glad that I did! This hotel was amazing! From the moment we stepped into the lobby, it was a great experience. The man who checked us in was so nice and welcoming. We asked him for various recommendations and he had great suggestions. I had requested a quiet room and our room was SO quiet that I told my husband I wondered if anyone else was on our floor! This hotel only has valet parking for $39 day but we saw online that there was a parking garage next door so we parked there for $20/day. It is literally 10 steps from the front door of the hotel and has covered parking. Well worth it! There are several restaurants nearby. The area seems very safe and when we walked back from the baseball game, we felt very safe as there were many people out. The hotel is locked down and you have to use your key card to get in after a certain tie. Our room was large and spacious and best of all VERY clean! This was a great choice and if we go back to Cleveland, we will most definitely stay here!!!!!
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Date of stay: June 2022
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Room Tip: Get a room on the side of the building away from the restaurants for a quiet room
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Response from Robert Dorr, Owner at Hyatt Regency Cleveland at The Arcade
Responded today
Thank you for such glowing review and recommendation to fellow travelers, Karen. We, too, are very glad you found us and look forward to seeing you again for another baseball game soon!
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PRICE RANGE
$185 - $290 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency cleveland at the arcade hotel cleveland, hyatt cleveland
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
293
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Frequently Asked Questions about Hyatt Regency Cleveland at The Arcade
Which popular attractions are close to Hyatt Regency Cleveland at The Arcade?
Nearby attractions include Heinen's Downtown (0.3 miles), Rocket Mortgage Fieldhouse (0.3 miles), and Cuyahoga County Soldiers' and Sailors' Monument (0.1 miles).
What are some of the property amenities at Hyatt Regency Cleveland at The Arcade?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Cleveland at The Arcade?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Cleveland at The Arcade?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Cleveland at The Arcade?
Yes, parking is available to guests.
What are some restaurants close to Hyatt Regency Cleveland at The Arcade?
Conveniently located restaurants include Marble Room Steaks & Raw Bar, Butcher and the Brewer, and Mabel's BBQ.
Are there opportunities to exercise at Hyatt Regency Cleveland at The Arcade?
Yes, guests have access to a fitness center during their stay.
Is Hyatt Regency Cleveland at The Arcade located near the city center?
Yes, it is 0.2 miles away from the center of Cleveland.
Are any cleaning services offered at Hyatt Regency Cleveland at The Arcade?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Cleveland at The Arcade offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Regency Cleveland at The Arcade?
Many travelers enjoy visiting USS Cod Submarine Memorial (0.6 miles), Heinen's Downtown (0.3 miles), and West Side Market (1.3 miles).