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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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915 Reviews from our TripAdvisor Community

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Showing 899: English reviews
Chicago, Illinois
Reviewed December 2, 2012

We stayed here for one night only (Friday night), and you know overall it was nice. Nothing stood out as great, or bad it was pretty much what you would expect from a higher end hotel. The locations is great, easy walking distance to the new casino (if you like that), easy walking distance to some great restaurants, and attractions....

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Thank Sixdrumin1
Boise, Idaho, United States
Reviewed December 1, 2012

This hotel had good and bad going for it for our whole 6 day stay. There were a number of problems for the first few days--shower didn't drain, they didn't clean the room one day and other minor annoyances. However, the view from our room was wonderful and we were high up enough to not be bothered by the construction.And...

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Thank Conda D
Philadelphia, Pennsylvania
Reviewed November 28, 2012

To start off no one on their front desk staff knows how to communicate with their bosses and peers. GABY their "Operations Manager" is an absolute joke. She has no customer service skills and is horrbie with guests. We had multiple issues at this hotel and none of them were resolved. No one at this hotel is empowered to do...

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3Thank George E
Pittsburgh, Pennsylvania
Reviewed November 25, 2012

This hotel is horrible. Front office manager is obviously rookie thrown in to a position. Night audit has no customer service and would be better suited at a fast food chain. Hotel was pretty but I have never met such a horrible staff at a platinM member. Their gm should be ashamed.

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3Thank Ron T
Portage, Indiana
Reviewed November 18, 2012

The room at the Marriott was very nice and comfortable. The room was spacious and modern. I enjoyed it, I ordered room service and it was prompt and professional and the food was good. Unfortunately, the lobby area was very quiet, with no activity. It made the stay seem boring and uneventful.

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Thank ERetreats
Huntington, WV
Reviewed November 13, 2012

We had made our reservations months in advance for this trip. When we checked in the woman at the counter seemed as though she had no clue what she was doing. She tried to tell me that someone else checked in under my name the day prior. Then said we only had one room instead of two, then that we...

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Thank carlymu
Baltimore, Maryland
Reviewed November 7, 2012

I stayed here on a weekend business. The staff was very helpful and courteous. The hotel is in a great location. Since downtown Cleveland is so small...it's in walking distance to everything. There is a decent mall and the casino at Tower City and plenty of restaurants...again within walking distance. The concierge will make reservations for you. The Rock and...

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1Thank Monkeyboy239
Hilton Head, South Carolina
Reviewed November 6, 2012

Awesome hotel - great location. We were able to walk everywhere. Close to Theater District, Warehouse District and Horseshoe Casino. Staff was very friendly. Only problem we had is that we didn't get our room until 5:30, however it was a free room from the casino so we couldn't really complain. Had great dinner at Blue Point Grille and awesome...

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Thank hotsummer
Pennsylvania
Reviewed November 6, 2012

Stayed for an evening in early November as comp through Total Rewards. Very nice hotel. Beautiful and clean. Room was spotless, and the beds were very comfortable. Our only issue, but its a rather large one, was that we put our breakfast order on the door to be delivered at 9:30 a.m. Sadly, the order never came until 10:55 a.m.,...

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Thank iwcpromoter
San Francisco/Bay Area
Reviewed November 3, 2012

I recently returned from a conference in Cleveland OH where I stayed at the Marriott Key Center. The staff was very friendly, helpful and professional. The hotel lobby, conference facilities and layout of the hotel is first rate. I had a room facing the public square which was a good view. The rooms are well appointed and thought given to...

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Thank lccalifornia
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Location: United States > Ohio > Cleveland
Price Range: $177 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Expedia, Priceline, Orbitz, Travelocity and TripOnline SA so you can book your Cleveland Marriott Downtown at Key Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Green Hotel in Cleveland
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travelers.
16 questions
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 2417 has a great view of Browns Stadium and Lake Erie.”
 of 5 bubbles AMagone, Dec 5, 2016 | Read review
“The hotel was pretty quite all around even with football crowd in the City”
 of 5 bubbles lilnation, Nov 8, 2016 | Read review
“Ask for a top floor in a quiet location”
 of 5 bubbles snowtrooperone, Oct 30, 2016 | Read review
“Ask for lake view. We were on a corner, with windows on 2 sides.”
  • more windows and city view behind closed curtains
  • lake view
  • Great view
 of 5 bubbles W1nterBaby, Oct 12, 2016 | Read review
“Corner room is awesome!!!!”
 of 5 bubbles 581carmar, Oct 7, 2016 | Read review
5 of 5
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