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Cleveland Marriott Downtown at Key Center

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905 Reviews from our TripAdvisor Community

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There are newer reviews for Cleveland Marriott Downtown at Key Center
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Showing 889: English reviews
South Bend
Level Contributor
141 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 15, 2013

We booked this hotel through the harrah's casino web site, what a fantastic deal. The hotel is located in the perfect place, close to everything you would want to see while in Cleveland. The staff was very friendly and helpful. The hotel was clean, nicly decorated and just wonderful. we had a great time here.

Helpful?
Thank michd61
Chatham, Ontario
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 15, 2013

This Marriott is located in the heart of Cleveland, where there is always something going on. Many great restaurants are steps away. The concierge has an excellent list/map and is great with suggestions after you give a little bit of your preferences. 10 minutes to Rock and Roll Hall of Fame on foot ...

Helpful?
Thank Brown1922
Boston, Massachusetts
Level Contributor
1,654 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 893 helpful votes
Reviewed July 14, 2013

I stayed here a number of years ago and it was much more alive and vibrant. Seems a little tired now and in need of a refurb. Hotel is way understaffed, a trend in the business I don't like. In this giant hotel, the front deskperson was also the same guy who brought our bags to the room! Service was... More 

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1 Thank WINEandTRAVEL
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay. I want to apologize that it was not up to your satisfaction, we do have a rooms refurbishment scheduled in 2014. I can assure you guest experience is one of our top priorities and highly practiced. Please call me at 216-736-7007 for further assistance. Best Regards,... More 

Ohio
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed July 13, 2013

Ho-hum & pricey We made the mistake of believing the AAA book which stated this Marriott has an indoor pool and Jacuzzi. I should have been more careful and checked the web-site. This location was a choice for us because we would be close to near-by attractions of the museums but had really hoped to wind down at the pool... More 

Helpful?
2 Thank NMStoryteller
Chicago, Illinois
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 11, 2013

This was our final hotel out of six in our 9 day vacation out east. We forgot to look up directions so as we rolled into town I looked up and the tallest building in town had a large key on it. We checked in and just followed the crowd to the ballpark. We got there about the second inning.... More 

Helpful?
1 Thank Soxfan46
Ontario
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 10, 2013

We stayed at Marriott when we were in town to see a baseball game. Hotel is close and convenient to ballpark, rock and roll hall of fame and several restaurants. Hotel staff is very helpful and friendly. Room was nice but bathroom small.

Helpful?
Thank Beaton62
WILLARD
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 10, 2013

Very nice rooms.Close to all downtown attractions.Very helpful staff.My only complaint was no free breakfast.Still would recommend to all my friends.Very easy to get to off of main highways.Will stay at if we go to Cleveland again.

Helpful?
Thank roncin4
Columbia Sta
Level Contributor
5 reviews
Reviewed July 8, 2013

Spent 2 notes at Key Marriott to enjoy a little downtown fun. Hotel was clean, great view on the 20th floor and enjoyed the fireworks from our room! Enjoyed a movie at Tower City cinema (though that theater needs a total overhaul), enjoyed BRGR 9 for lunch one day and totally enjoyed the Horseshoe Casino...

Helpful?
Thank Cornelia F
Detroit
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 8, 2013 via mobile

My husband & I stayed here two nights to see the Tigers play...I think everybody else did, too, from Detroit-including the Tigers themselves! Al (I hope and think that's his name) worked the door and was very friendly-& funny-suggesting a great restaurant off the beaten path away from the baseball traffic (Cowell & Hubbard's on Euclid-yum!). The room was very... More 

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1 Thank AandJTravelers1
Lake Orion, Michigan
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 8, 2013

Had a great weekend in Cleveland! The Marriott at Key Center was excellent in every way. Excellent location, close to everything including our two favorite hotspots for food and entertainment, the Warehouse District and 4th St East. Horseshoe Casino is also just a short walk. Plenty of taxis available, as well as trolley and RTA if you want to head... More 

Helpful?
1 Thank gomer36
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Square, Cleveland, OH 44114
Location: United States > Ohio > Cleveland
Price Range: $157 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#1 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travelers.
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The hotel was pretty quite all around even with football crowd in the City”
 of 5 bubbles lilnation, 3 weeks ago | Read review
“Ask for a top floor in a quiet location”
 of 5 bubbles snowtrooperone, 4 weeks ago | Read review
“Ask for lake view. We were on a corner, with windows on 2 sides.”
  • more windows and city view behind closed curtains
  • lake view
  • Great view
 of 5 bubbles W1nterBaby, Oct 12, 2016 | Read review
“Corner room is awesome!!!!”
 of 5 bubbles 581carmar, Oct 7, 2016 | Read review
“Higher up the better and facing North. I was on the 5th floor and sometimes heard street traffic outside.”
 of 5 bubbles Y2581TXtomd, Sep 25, 2016 | Read review
5 of 5
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