We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cleveland Marriott Downtown at Key Tower

Overview
Visit hotel website
1360 West Mall Drive, Cleveland, OH 44114 See on map
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Heated pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Additional information
Visit hotel website
Offers from Cleveland Marriott Downtown at Key Tower
Special Offer:Unlock Member Rates!
Hotel deals
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]}}
Rooms
Dec 30Dec 31
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 11 partner sites to see rooms from $189.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cleveland hotels with availability
{"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "e670580227b7429d995022e75181572f", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":95183,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[37778791],"additionalContentIds":[],"pollCount":0,"checkin":{"day":30,"month":12,"year":2018},"checkout":{"day":31,"month":12,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":189,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"e670580227b7429d995022e75181572f","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":225,"lowestMetaPrice":189,"additionalPartner":false,"highestMetaPriceDisplay":225,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":225,"lowestMetaPrice":189,"highestMetaPriceDisplay":225,"hotelName":"Cleveland Marriott Downtown at Key Tower","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImU2NzA1ODAyMjdiNzQyOWQ5OTUwMjJlNzUxODE1NzJmIiwiQUlLIjoiOTQ4NjI4Yzc3YWQ2NDAwNWJmYzA4YzRhZGVkYTMwNjYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "12/30/2018", "checkOut": "12/31/2018", "lowestPrice": "$189", "hasDates": true, "hacComplete": true, "contentIdMappings": {"37778791":"Marriott1"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"moduleList":["handlers","tracking"]}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"moduleList":[]}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,081)
Filter reviews
1,061 results
Traveler rating
547
370
100
26
18
Traveler type
Time of year
LanguageEnglish
More languages
547
370
100
26
18
Show reviews that mention
All reviews rock and roll hall great hotel corner room within walking distance convention center the concierge lounge browns stadium hall of fame valet parking public square warehouse district breakfast buffet lake erie self park would stay here again football stadium hotel bar
FilterEnglish
Updating list...
1 - 5 of 1,061 reviews
Reviewed 4 days ago

This is a great Marriott, location is excellent (close to lake, downtown, near to highway) rooms are nicely renovated but not necessarily spectacular (standard Marriott size). Linens are excellent. Staff -- every single person I interacted with -- was friendly, helpful, really delightful group. Kudos...More

Date of stay: December 2018
Thank 492bradm
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key TowerResponded yesterday

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

Reviewed 1 week ago via mobile

This property is newly renovated. The employees were great. Nice polite and very helpful. The room was quiet, clean, and very comfortable. Only knock I would have is the main lobby sitting area and bar were a little cold. Weather outside was cold and doors...More

Date of stay: December 2018
Thank Bruce S
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key TowerResponded 5 days ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

Reviewed November 12, 2018

The Marriott Downtown at Key Tower is a totally revamped location with up to date electronics checkin WiF, TVs and furniture. The staff is professional, knowledgeable, friendly, and courteous. They go the extra mile to ensure your satisfaction. The formal restaurant is Italian and top...More

Date of stay: November 2018
Thank Eric M
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key TowerResponded 5 weeks ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

Reviewed November 6, 2018

Great location, but problem with room assignment: pungent room odor caused by water leak on carpet, required relocation to another room with different amenities on same floor late in the evening. Slow/unsafisfactory response by management.

Date of stay: October 2018
Thank 369gusg
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key TowerResponded November 9, 2018

Thank you for the gift of feedback and we will address and get better. Stay with us again soon.

Reviewed October 22, 2018

Stayed at this hotel on a Saturn night to explore downtown Cleveland. It was to reach this hotel from the airport. There is Metro train from Airport to Tower Center in Cleveland downtown. From there the hotel is just across a Square. I was given...More

Date of stay: October 2018
Thank Sundncr
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key TowerResponded October 23, 2018

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

View more reviews
About
Description
Experience style, sophistication and an ideal setting at newly revitalized Cleveland Marriott Downtown at Key Center. Our hotel in Cleveland, Ohio features accommodations with sleek furnishings, in a perfect More metropolitan locale that acts as an elegant retreat. Look out from our hotel and enjoy stunning views of Lake Erie and the city skyline. Nearby, explore exciting destinations including Browns Stadium, Progressive Field and the Rock & Roll Hall of Fame. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Air Conditioning
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Business
,
Romantic
,
Onsen
,
Family
,
Luxury
Room types
Family Rooms, Non-Smoking Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Romantic
,
Onsen
,
Family
,
Luxury
Room types
Family Rooms, Non-Smoking Rooms
Number of rooms
400
Price range
$113 - $345 (Based on Average Rates for a Standard Room)
Also Known As
Marriott Cleveland Downtown At Key Hotel Cleveland
,
Key Center
,
Cleveland Marriott Downtown At Key Tower Ohio
Location
United States > Ohio > Cleveland
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Romantic
,
Onsen
,
Family
,
Luxury
Room types
Family Rooms, Non-Smoking Rooms
Number of rooms
400
Price range
$113 - $345 (Based on Average Rates for a Standard Room)
Also Known As
Marriott Cleveland Downtown At Key Hotel Cleveland
,
Key Center
,
Cleveland Marriott Downtown At Key Tower Ohio
Location
United States > Ohio > Cleveland
Photos
Traveler (234)
Room & Suite (135)
Dining (8)
Pool & Beach (7)
Nearby
Nearby HotelsSee all 38 nearby hotels
Drury Plaza Hotel Cleveland Downtown
774 reviews
.08 miles away
Hilton Cleveland Downtown
1,204 reviews
.13 miles away
Hyatt Regency Cleveland at The Arcade
1,909 reviews
.16 miles away
The Westin Cleveland Downtown
1,260 reviews
.18 miles away
Nearby RestaurantsSee all 2,000 nearby restaurants
Urban Farmer
646 reviews
.16 miles away
Bar 32
78 reviews
.13 miles away
Pura Vida by Brandt
187 reviews
.18 miles away
The Burnham Restaurant
102 reviews
.13 miles away
Nearby AttractionsSee all 342 nearby attractions
Cleveland Public Library
204 reviews
.15 miles away
Soldiers' and Sailors' Monument
340 reviews
.15 miles away
Cleveland Convention Center
112 reviews
.15 miles away
Old Stone Church
91 reviews
.10 miles away
Questions & Answers
Ask a question
Kristine O
May 23, 2018|
Answer
Response from Jane B | Reviewed this property |
Yes, I believe they did.
0
Votes
Chandra S
January 11, 2018|
AnswerShow all 3 answers
Response from 61elc | Reviewed this property |
I am not sure Sorry
0
Votes
LoriCWV
November 24, 2017|
AnswerShow all 6 answers
Response from Howbar | Reviewed this property |
There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
1
Vote
Room Tips
"Higher floors with Lake Views are spectacular."
Sundncr
Oct 22, 2018
Read review
"The architecture views are priceless"
jennifercT2173UA
Aug 13, 2018
Read review
"Our room did not face the lake. Good view of the government building, which looks very nicely lit at..."
r2optimist
Aug 12, 2018
Read review
"The upper floors are very nice, and please be mindful they are undergoing some renovations to upgrade and..."
billiefeagin
Aug 6, 2018
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing