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Cleveland Marriott Downtown at Key Tower

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1360 West Mall Drive, Cleveland, OH 44114
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (290)
Room & Suite (114)
Dining (13)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cleveland Marriott Downtown at Key Tower
Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Benefit from the impeccable downtown location of Cleveland Marriott Downtown at Key Tower just steps away from many of Cleveland, Ohio's most sought-after attractions. Located in the vibrant downtown, directly across the street from the Cleveland Convention Center, our hotel is near the Rock and Roll Hall of Fame, Rocket Mortgage FieldHouse, Great Lakes Science Center, FirstEnergy Stadium and Lake Erie. Settle into our spacious, modern hotel rooms or suites, where plush bedding and views of the lake await. Stay relaxed and focused in our state-of-the-art, 20,000-square-foot Spa or join us for drinks or a sumptuous meal at one of the hotel's popular restaurants or bars. Host your next event in Cleveland in one of our redesigned event spaces, including our stunning Grand Ballroom and charming outdoor patio, enhanced by delicious catering, thoughtful planning services and intuitive amenities. Come experience the best that Cleveland, Ohio has to offer at Cleveland Marriott Downtown at Key Tower.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Kids stay free
Car hire
Paid public parking on-site
Paid wifi
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Patio
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Shoeshine
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Room features
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Seating area
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English
Hotel links
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1174Reviews24Q+A100Room tips
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Popular mentions
Lovestravel wrote a review Oct 12
5 contributions2 helpful votes
I just have to give a shout out to Amber at the front desk for taking care of a messed up booking. She was friendly and extremely understanding and helpful. I was a little nervous about not having a room but she took care of everything. The hotel is beautiful and clean, I love staying here. We also enjoyed watch the Brown’s game in the bar area, chilling out and enjoying the food.
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Date of stay: October 2021Trip type: Traveled with family
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AndreaUbok wrote a review Sep 2021
Florida2649 contributions268 helpful votes
+1
Fabulous location we were able to walk all over downtown & to the waterfront. Very comfortable well equipped room for 2 nights. King bed had plush linens, bottles of water, toiletries, a fridge, safe …. Everything we could ask for. The room was quiet & the blackout curtains worked. We had 2 big windows, our room was bright in daylight. Hotel had a salon, spa, wonderful fitness center, restaurants, valet, and reasonable self parking with in & out privileges.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: We left our car & walked to tourist locations.
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Blainetta wrote a review Sep 2021
6 contributions4 helpful votes
Beautiful Lobby but the rooms and bathrooms need touched up for sure. Nothing is worse than no one greeting you and checking you in. We waited till someone came around and noticed we were waiting to get checked in then we were put in a room which wasn’t the corner room that we had booked. We went back downstairs and were given the correct room. The next day we went to check out and there was no one at the desk. Again!! We waited again and looked around for some help. Finally someone came around the corner …. I was paying with half points half $$. I was charged the total in $$ and the points were taken out of my account. I had to call and try and get it fixed but every time I called I was on hold and two or three times I actually waited for 25-40 minutes and no one ever answered. Don’t be in a hurry in this place. I would probably stay somewhere else next time
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Date of stay: September 2021Trip type: Traveled as a couple
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casallese wrote a review Aug 2021
Baltimore, Maryland748 contributions249 helpful votes
The Cleveland Marriott is attached to the Key Tower in downtown Clkeveland and is very convenient to the Rock and Roll HOF, the NFL and MLB sports complexes, lots of restaurant and bar choices and the jumping Warehouse District.The hotel looks like an older property that has been renovated. The lobby is several stories high and has a fresh but somewhat cold vibe. There's a small bar in the lobby that also serves as the hotel's casual restaurant. and, of course, there is a Starbuck's along with a barber shop. Breakfast was excellent and the concierge level is not yet open. The rooms are adequate and clean. Hotel parking is about about a block away with connections to the hotel for a small daily charge and we felt very safe walking in the area. A good choice if visiting downtown Cleveland.
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Date of stay: July 2021
Value
Service
Sleep Quality
1 Helpful vote
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Channie M wrote a review Jul 2021
New Albany, Ohio4 contributions
Terrible check in experience. The staff were rude and dismissive. The lobby looks nice but the rooms look like they are from 2005. The rooms are small. The amenities are limited. No explanation of what we receive with our elite status. Save your time and money. Do not stay here.
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Date of stay: July 2021Trip type: Traveled with family
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PRICE RANGE
$191 - $380 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott cleveland downtown at key hotel cleveland, key center, cleveland marriott
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
400
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Frequently Asked Questions about Cleveland Marriott Downtown at Key Tower
Which popular attractions are close to Cleveland Marriott Downtown at Key Tower?
Nearby attractions include Cuyahoga County Soldiers' and Sailors' Monument (0.2 miles), Old Stone Church (0.1 miles), and Old Arcade (0.2 miles).
What are some of the property amenities at Cleveland Marriott Downtown at Key Tower?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Cleveland Marriott Downtown at Key Tower?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Cleveland Marriott Downtown at Key Tower?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cleveland Marriott Downtown at Key Tower?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Cleveland Marriott Downtown at Key Tower?
Conveniently located restaurants include Blue Point Grille, Taza A Lebanese Grill, and Butcher and the Brewer.
Are there opportunities to exercise at Cleveland Marriott Downtown at Key Tower?
Yes, guests have access to a fitness center and fitness classes during their stay.
Is Cleveland Marriott Downtown at Key Tower located near the city center?
Yes, it is 0.2 miles away from the center of Cleveland.
Does Cleveland Marriott Downtown at Key Tower offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Cleveland Marriott Downtown at Key Tower?
Many travelers enjoy visiting USS Cod Submarine Memorial (0.5 miles), Heinen's Downtown (0.4 miles), and West Side Market (1.3 miles).
Does Cleveland Marriott Downtown at Key Tower have any great views?
Yes, guests often enjoy the park view available here.