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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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883 Reviews from our TripAdvisor Community

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Showing 867: English reviews
Washington, il
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

i stayed in room 1120 on a Monday night in September. The room was on the corner so I had a pretty decent view. I arrived a bit early and luckily I was able to get in my room right away. All the staff I encountered were very nice and helpful.

Helpful?
1 Thank Heather L
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Heather L, Thank you for sharing your recent hotel review regarding your stay with our hotel. I hope you were able to accomplish all of your goals while visiting. We hope to have the opportunity to host you again in the near future for either work or perhaps pleasure! Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General Manager Cleveland... More 

Coshocton, Ohio
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The staff here are professional and friendly. The rooms are clean and comfortable. The bar and food is excellent. The restaurant has a great breakfast buffet or off the wide variety menu. Lunch is the same limited menu as the bar though... The hotel is close to many other restaurants, the casino, sports stadiums and the Rock & Roll Hall... More 

Helpful?
1 Thank Tom D
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Tom D, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations. We hope to have the opportunity to host you again in the near future. Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General Manager Cleveland Marriott Downtown at Key Center jamie.hill@marriott.com More 

Brooklyn
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm sure this was the spot 20 years ago. But the rooms are tired. There was nothing green or red on the room service burger, the breakfast buffet fruit salad was mushy and they had to hunt down the person stationed at the omelette bar. Biggest issue was when I was trying to send a letter out via UPS -... More 

Helpful?
1 Thank BKinBK
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello BkinBK, Thank you for taking the opportunity to share your feedback regarding a recent visit with our hotel in Cleveland. I'm disappointed that we were not able to meet or exceed your expectations. I will certainly share your feedback accordingly with my team at the hotel. I trust that this was an isolated incident and hope to have the... More 

Level Contributor
85 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Every time I stay in Cleveland for business or personal this place is a must. The location and views from most of the rooms is outstanding. Love the concierge lounge-great service and wonderful breakfast/dinner selection and once again beautiful room with excellent view. Workout room is good but a bit small and extremely warm being connected to the pool-but helps... More 

Helpful?
1 Thank Keith K
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Keith K, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we continue to meet and exceed your expectations. Thank you for sharing your notes on our services and amenities. We look forward to hosting you again in the near future. Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General... More 

Leeds, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a very impressive building in Downtown Cleveland, The staff were great and really friendly and went out of their way to speak to you. I stayed in a room on the 14th floor, the lifts were very fast and it seemed like I never had to wait any time to get in one. The rooms were very... More 

Helpful?
1 Thank Nigel G
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Nigel G, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations. It was our pleasure to be your home away from home while visiting Cleveland. We hope to have the opportunity to host you again in the near future. Continue to Travel... More 

Orangeville, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a baseball weekend. The hotel is a 20 minute walk from Progressive field through a clean and safe downtown area. I used points for my stay, and they were awesome enough to upgrade me to a top floor corner unit. Great room, but the bed was a bit on the mushy side. Both my wife and I... More 

Helpful?
3 Thank Dan G
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Dan G, Thank you for sharing your recent hotel review regarding your stay with our hotel during a weekend to experience the Indians. I'm happy to see that we were able to meet your expectations and certainly hoped the Tribe pulled one out that night. They've been playing great baseball and we look forward to an exciting MLB Playoff... More 

United Kingdom
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for just two nights as part of a very busy business trip. The reasons why I have rated this hotel excellent was that it did everything to make my stay easy. Check in - very friendly and efficient. Moved me to a lake view room without question. Room - great size and view. Everything worked, perfectly clean and good... More 

Helpful?
1 Thank Bill H
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Bill H, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm thrilled to see that we were able to meet and exceed your expectations during your visit. Thank you for sharing your notes on the amenities of our services. We hope to have the opportunity to host you again in the near future.... More 

Cleveland, Ohio
Level Contributor
140 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Upscale hotel in downtown Cleveland. Was the perfect location for a wedding reception. Made our overnight stay for the wedding very convenient. Since I was in the wedding party, I stayed the night before with the bridal party in the Bridal Suite. It was very nice and included a common sitting area with an adjacent room (rooms 520 & 521).... More 

Helpful?
2 Thank Courtney K
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Courtney K, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations. We hope the wedding was as magnificent as the weather had been. Thank you for sharing the note regarding the pillow...we'll certainly look into this. We hope to have the opportunity... More 

Bengaluru (Bangalore), India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Good stay. Hotel was placed near Airport and has some of the good restaurants near by. Staffs were polite and helpful. Rooms are good and spacious. Kitchenette are equipped to support basic cooking for family.

Helpful?
1 Thank K_Saurav
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello K_Saurav, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations. Thank you for sharing your notes regarding our location and conveniences to local dining. We will certainly look into this. We hope to have the opportunity to host you again in the... More 

Cleveland, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Marriott this weekend for a wedding..the Hotel was beautiful and the staff was super helpful and friendly...I stayed on the 25th floor and the view of the city was wonderful. The food and service at the Wedding reception was delicious.. Also the beds were very comfy...

Helpful?
1 Thank Boobootoni
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Boobootoni, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations. Thank you noting the magnificent views and the comfort of the bedding. We hope to have the opportunity to host you again in the near future. Continue to Travel Brilliantly!!! Sincerely, Jamie... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Location: United States > Ohio > Cleveland
Price Range: $212 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Romantic Hotel in Cleveland
#1 Green Hotel in Cleveland
#1 Business Hotel in Cleveland
#4 Family Hotel in Cleveland
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