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Metropolitan at The 9, Autograph Collection

Booking.com$170*
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Certificate of Excellence
05/14/2017 05/15/2017
1 room 2 adults 0 children
$170*
$170*
$170*
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Metropolitan at The 9, Autograph Collection
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564 Reviews from our TripAdvisor Community

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Showing 562: English reviews
Start your review of Metropolitan at The 9, Autograph Collection
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Seattle, Washington
Reviewed yesterday NEW

We stayed 3 nights at The Metropolitan at the 9. It was a perfect location to walk throughout the city and go to The Cleveland Indians game which was why we were in town. The rooms were roomy and newly decorated. My only complaint was at times the air conditioning was noisy and extra cold. All employee's were friendly and...

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Helpful?
Thank Vickimsea
Reviewed 6 days ago NEW

This place is beautiful. The staff is wonderful and so kind. When you stay here you don't even have to leave the building unless you decide to. You have great bars, food, grocery store ect... I will defiantly stay here again. One of the best hotels in Cleveland by far!

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Thank Princess0799
Santa Barbara, California
Reviewed 1 week ago

Interesting hotel. Def has plusses and minuses. I disagree with other reviews that feel hotel is top notch. Hard to compare property to other "world class" hotels. On the plus side: -Very friendly staff. From check in all the way through to check out everyone I encountered was pleasant and seemed very interested in making sure I was comfortable. 100%...

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1Thank Freak77
Kenny D, General Manager at Metropolitan at The 9, Autograph Collection, responded to this review

Freak77, Thank you for the review. I have shared your feedback with the team as we are always working hard to improve our guest experience. Kenny

Freehold, New Jersey
Reviewed 1 week ago

I have stayed at some of the best hotels in New York City, and the Metropolitan may be nicer than almost all of them! I am one of those people who thinks there is nothing better than anything in NYC, so this is high praise from me. My first comment when we walked into our room was "WOW-I don't think...

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Helpful?
Thank Heather M
Kenny D, General Manager at Metropolitan at The 9, Autograph Collection, responded to this review

Heather M, Thank you for your outstanding review. Glad to hear that we are hedging out the NYC hotels! Great to hear that you enjoyed your time with us and in Cleveland. Hope to see you again on property. Kenny

Glen Dale, West Virginia
Reviewed 1 week ago

This is a great location for the Quicken Loans Arena and Progressive Field. It has a lot of unique dining/cocktail options. Rooms are much larger than a regular hotel room. Very modern. It has an indoor dog park and the staff couldn't be more accommodating to your pets. Great friendly staff. Valet parking is the only option, but the service...

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Helpful?
1Thank Breigh M
Kenny D, General Manager at Metropolitan at The 9, Autograph Collection, responded to this review

Breigh M, Thank you for noting our "A" location within close proximity to so many of Cleveland's great locations. I will pass your service observations onto the team. Looking forward to seeing you again should your travels bring you to Cleveland. Kenny

Reviewed 2 weeks ago via mobile

For anyone that stays here, I hope you run into Stephanie. She is constantly in a great mood and brightens up my day just by having a quick convo. The service provided is equivalent to Disney. I work in a service oriented industry and when I see great service, I need to make sure it is known. Hoping management sees...

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Helpful?
Thank David K
Kenny D, General Manager at Metropolitan at The 9, Autograph Collection, responded to this review

David K, Thank you for the extraordinary review. I will pass your sentiments onto Stephanie and the team. Always nice to beat Disney on service! Kenny

Chicago, Illinois
Reviewed 3 weeks ago

Clean facilities, great location, local options for beer/cocktails, great onsite restaurant. Most importantly, the staff looks like the enjoy their work. The bartender was genuinely excited about the new menu. Staff was expeditious in assistance and the front desk staff actually explained things to you. Well done!

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Helpful?
Thank Beau B
Kenny D, General Manager at Metropolitan at The 9, Autograph Collection, responded to this review

Beau B, Thank you for the extraordinary review. I am happy to hear that the staff exceeded your service expectations and that your room was immaculate. We look forward to seeing on property again soon. Kenny

Reviewed 3 weeks ago

Impressive, stylish and immaculate. This is a top notch hotel in downtown Cleveland within easy walking distance of Quicken Loans Arena for those attending a Cavs game. Rooms are well designed with a nice layout that includes a sitting area with a stylish sofa around a cocktail table. Be aware that the shower offers little privacy. It is in full...

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Helpful?
Thank Monica D
Kenny D, General Manager at Metropolitan at The 9, Autograph Collection, responded to this review

Monica D, We appreciate the 5 star review highlighting our property. Thank you for staying with us and go CAVS! Kenny

Reviewed 3 weeks ago

I had a one bedroom corner suite on floor 9. Security and privacy are paramount at this property as is a high level of service and quality of product. From breakfast in the restaurant to the amazing newly opened The Vault bar the food and drink were exceptional. I didn't read the fine print when booking, and I was surprised...

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Helpful?
Thank Steve Y
Kenny D, General Manager at Metropolitan at The 9, Autograph Collection, responded to this review

Steve Y, Thank you for the glowing review. Great to hear that we exceeded your expectations on so many levels. Please feel free to ask for me personally on your next visit as I would love to meet you. Kenny

Reviewed 3 weeks ago

My hotel stays are usually long( 4 to 8 weeks avg). So i am know what a good service is. Metropolitan 9 exceeded that. When you walk in and you get greeted like you are part of the house, thats what I call service. I have stayed at hotels were service was good and rooms are average, the service would...

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Helpful?
Thank Ali J
Kenny D, General Manager at Metropolitan at The 9, Autograph Collection, responded to this review

Ali J, Thank you for the personal recognition of so many of our EMCEEs. I will share your feedback with them and we appreciate that we exceeded your service expectations. Kenny

Questions? Get answers from hotel staff and past guests. Ask a question

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05/14/2017 05/15/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Metropolitan at The 9, Autograph Collection

Address: 2017 E 9th St, Cleveland, OH 44115-1315
Location: United States > Ohio > Cleveland
Price Range: $206 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Metropolitan at The 9, Autograph Collection 4*
Number of rooms: 156
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Also Known As:
Metropolitan At The 9, Autograph Collection Cleveland, Ohio
Hotel Style:
#3 Luxury Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Metropolitan at The 9, Autograph Collection staff and other travelers.
7 questions
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Elma
6 months ago
10 months ago
Pittsford, New York
over a year ago

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Questions? Get answers from Metropolitan at The 9, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“they are all amazing”
913hunterm, 4 weeks ago | Read review
“Stayed on the 11th floor and it was very very quiet, even though I was close to the elevator.”
KAH2918, Mar 22, 2017 | Read review
“1212 has a wall of windows and the tub is in the middle of the room.”
StephanieC92812, Mar 21, 2017 | Read review
“The reserve floor.”
robhryck, Feb 22, 2017 | Read review
“The Queen Suite was perfect for three guests. Very spacious and modern!”
297pamelae, Jan 7, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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*Disclaimer
Prices are for 1 room, 2 adults
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