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Metropolitan at The 9, Autograph Collection

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2017 E 9th St, Cleveland, OH 44115-1315
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Traveler (348)
Room & Suite (127)
Dining (39)

About

#9 of 40 hotels in Cleveland
Location
4.8
Cleanliness
4.7
Service
4.6
Value
4.3
GreenLeaders GreenPartner
The Metropolitan at The 9 is simply iconic! Built in the 1920's, this former bank building has been beautifully restored with luxury amenities, a splash of history and unique event space located in the heart of downtown Cleveland.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid public parking nearby
Wifi
Restaurant
Rooftop bar
Evening entertainment
Tennis court offsite
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
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Room features
Bathrobes
Air conditioning
Dining area
Fireplace
Housekeeping
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
City View
Languages Spoken
English
Hotel links
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874Reviews15Q+A100Room tips
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bombero65 wrote a review Dec 4
nyc5 contributions
Awesome hotel in a great location. The Vault was a cool place to have some drinks in a relaxed environment and the food at Centro was pricey but good. Customer service was top notch. Room was very spacious. Shower location a bit odd but not a problem. Great view from RSVR floor.
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nicholas Rantamaki wrote a review Jul 2022
Geneva, Ohio2 contributions4 helpful votes
Hotel's Favorite
We typically stay at other hotels when in Cleveland, OH but I have always wanted to stay here. We went to the Def Leppard, Motley Crue, Poison and Joan Jett & the Blackhearts concert. The concert started at 4:30p so we tried for an earlier check-in than 4p, this didn't happen as the hotel was sold out from the night before. Completely understandable. We left our bag with the front desk. The front desk did try to get us in as early as possible. They ended up calling at 3:55p saying our room was available and they had taken our bag to the room. All we would have to do is stop at the front desk and grab our keys. The staff was very nice and the room was amazing. Valet was fast to get our car to us. Less than 10 minutes. We will definitely be back and I will now check here first before staying anywhere else. I just can't stress enough how impressed we were here.
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: Suite, 1 King, Sofa bed room was massive.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Trip07500197937 wrote a review Dec 2
1 contribution
Service was noteworthy and caring, especially in the restaurant and at front desk ( Holly). Would recommend for those in the downtown area, especially business travel. Cocktail lounge-The Vault-was really cool and a decent selection of cocktails.
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kineta C wrote a review Nov 2022
Seattle, Washington, United States15 contributions4 helpful votes
Overall I would not recommend this place but let me start with the positives. The folks working there were wonderful and the hotel and room is very stylish. The room we had would be great for romantic stays - bedside lighting on dimmers and a glass enclosed shower in the room next to the bed which some might find sexy. This would not be a good room for a business trip or to share with anyone but an intimate partner. There might be room layouts with more privacy. Apart from the nice bedside lighting there wasn't good lighting in the room, there were no lights at all in the room's seating area. There was a conspicuous lack of amenities for a hotel at this price - no fridge or minibar in the room, no breakfast, no pool or hot tub. I can't remember if there was a coffee maker in the room. The most serious issue is with the valet parking. The expectation is that your car is kept in a safe location when paying for hotel parking, but as other reviews indicate and the person running the valet parking confirmed, car break-ins at the garage the hotel uses aren't uncommon. Our car was returned to us with a completely smashed out back window. We were given a claim form for their insurance which made it seem that the damage would at least be addressed and taken care of - but their insurance rejected the claim as "vandalism" which they say isn't covered. Finally to any representatives of the hotel who might respond here, please, I do not want an empty apology. The parking you charge for should be secured and damage to cars in your care should be covered, if not by your inadequate insurance company then by the hotel itself.
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Date of stay: November 2022
Value
Cleanliness
Service
Room Tip: Do NOT use the hotel's valet parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Geis Marketing, Owner at Metropolitan at The 9, Autograph Collection
Responded 2 weeks ago
Greetings Kinetac, On behalf of the hotel leadership, I would like to thank you for giving us in-depth feedback regarding your hotel experience at our property. Providing all guests with an iconic experience is our top priority and we did not meet these expectations during your stay. I sincerely apologize for the challenges you experienced regarding the lighting, lack of amenities, and vandalism to your vehicle. We failed to give you the excellent experience that we strive to give all of our guests, which is why we made the adjustments we did when these failures were brought to our attention. In the future, we hope to provide a better experience throughout your visit. Sincerely, Theodore Ostapack Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ana Maria C wrote a review Nov 2022
1 contribution
We celebrated our daughter's wedding at the 9 in October, 2022 with use of the roof top for the ceremony, the vaults for the cocktail, and the ballroom for the reception. It was a beautiful celebration that went flawless. The hotel delivered all the services in a timely manner and in a pleasant manner. The planning by the staff along with the actual event celebration cannot be praised enough. We also used the hotel accommodations for part of the wedding party and for out of town guests. That also went amazingly well. From the reception desk to housekeeping staff, the 9 is well prepared and competent to deliver a delightful stay and event. We highly recommend this hotel for everything they offer!
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Date of stay: October 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David T wrote a review Oct 2022
The hotel was amazing! The staff was incredibly friendly. The hotel's location was GREAT - right in downtown, The entire facility is beautifully decorated, it has a FULL gym that is better than most host hotels I've been to, the food was delicious, and the rooms were fantastic!
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Calisha B wrote a review Oct 2022
1 contribution
My stay truly exceeded any expectations that I had! The hotel is absolutely gorgeous with an ambiance that's unmatched. The suites are larger than a studio apartment with beautiful decor, artwork, fixtures, and even a fireplace. There were so many entertainment options within and near the hotel that I was sad to checkout. And, the absolute best part was the customer service by the staff! Everyone that I encountered was friendly and willing to help. My requests were met speedily and the staff was so knowledgeable about the history of the building. The food was divine and the drinks were even better! Truly an experience that I plan to enjoy every time I visit Cleveland..
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah G wrote a review Oct 2022
Akron, Ohio28 contributions13 helpful votes
+1
I had a hard time deciding if I should give it a 3 or a 4 star review because certain things about the hotel are absolutely outstanding (namely The Vault bar in the basement and all the staff we interacted with). It's also absolutely beautiful inside and excellent location. I landed on the 3 star because the flaws it did have couldn't justify the price point that The 9 is charging. The room itself is very large but all the fine details made me feel like I was at the Hampton Inn. The door stop had be removed on our door, so there was a small hole where it opened up. The curtains were torn and dirty. The mirror was streaky. There was some unknown brown glob in your shower. It left the room feeling quite dirty. We had no hot water in the morning or the evening - we didn't want to call them in at 10pm or 8 am, in truth, they probably could have fixed this, but coupled with the generally shabby state of the room, we walked out this afternoon all around pretty unimpressed. We have stayed at the location accross the street before and felt the Kimpton Schofield was a better value (though the Betts restaurant isn't as good as the one at The 9). We likely won't be back - it just feels to expensive to give a second chance. If we come back it will likely just be to visit The Vault for a few drinks.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Geis Marketing, Owner at Metropolitan at The 9, Autograph Collection
Responded Oct 24, 2022
Greetings SarahG459, Thank you for taking the time to provide valuable insight regarding your experience with us. We sincerely apologize for not meeting your expectations regarding the room cleanliness and general upkeep. I have shared your feedback with our housekeeping and engineering team. I am pleased to hear you enjoyed your experience at the Vault though. If you are open to returning to our location, please feel free to contact me directly at 216-239-1200 ext 5115 to curate your next experience at The 9. Sincerely, Theodore Ostapack Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kckbxrssm wrote a review Oct 2022
Loves Park, Illinois285 contributions107 helpful votes
Great hotel with great service. Try the smoked cocktails at The Ledger Bar! Location within walking distance to the Guardians & Browns stadiums as well as the R&R HOF. Go next door to check out the Tiffany ceiling, self-serve wine bar, and ice cream at the grocery next door.
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Date of stay: October 2022
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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needlottery wrote a review Oct 2022
Cleveland, Ohio430 contributions144 helpful votes
+1
this was absolutely a perfect stay! location and amenities were perfect. everything was immaculate. our room was quiet and air worked perfectly. this was probably the best bed we've slept in, in years. comparable to a ritz carlton mattress, so comfy! we upgraded to a studio for the bathtub which was heaven, especially after walking around so much. everyone working in the hotel was absolutely delightful. couldn't have asked for a better stay.
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: valet parking is pricey but well worth it for us. there's a parking garage across the street. if...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$199 - $304 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioClevelandPlayhouse Square
NUMBER OF ROOMS
156
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METROPOLITAN AT THE 9, AUTOGRAPH COLLECTION $164 ($̶2̶4̶8̶) - Updated 2022 Prices & Hotel Reviews - Cleveland, Ohio

Frequently Asked Questions about Metropolitan at The 9, Autograph Collection
Which popular attractions are close to Metropolitan at The 9, Autograph Collection?
Nearby attractions include PlayhouseSquare (0.3 miles), Heinen's Downtown (0.02 miles), and Rocket Mortgage Fieldhouse (0.3 miles).
What are some of the property amenities at Metropolitan at The 9, Autograph Collection?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Metropolitan at The 9, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and a dining area.
What food & drink options are available at Metropolitan at The 9, Autograph Collection?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Metropolitan at The 9, Autograph Collection?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Metropolitan at The 9, Autograph Collection?
Conveniently located restaurants include Marble Room Steaks & Raw Bar, Butcher and the Brewer, and Mabel's BBQ.
Are there opportunities to exercise at Metropolitan at The 9, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is Metropolitan at The 9, Autograph Collection located near the city center?
Yes, it is 0.4 miles away from the center of Cleveland.
Are pets allowed at Metropolitan at The 9, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Metropolitan at The 9, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Metropolitan at The 9, Autograph Collection?
Many travelers enjoy visiting USS Cod Submarine Memorial (0.7 miles), Heinen's Downtown (0.02 miles), and West Side Market (1.4 miles).