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Aloft Cleveland Downtown

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Aloft Cleveland Downtown
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392 Reviews from our TripAdvisor Community

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Showing 389: English reviews
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Streator, Illinois
Reviewed 4 days ago NEWvia mobile

The decor was definitely modern and contemporary. The rooms seemed small like maybe fancy dorm rooms. The staff was friendly especially Andrew. They were able to change our room type on our second night when we had to pick up our son unexpectedly

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Helpful?
Thank juliekK8495GY
Medina, Ohio
HOTEL’S FAVORITE REVIEW
Reviewed January 18, 2017 via mobile

Stayed here for the 1st time and all I can say is wow. Awesome decor! Great lounge to hang out! And the hotel staff was very accommodating!! My wife had a wardrobe malfunction and I called the front deck to see if they had a needle and thread and the lady said no problem I will run it up to...

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Helpful?
Thank 632shayans
About Hotel's Favorite Review
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you very much for taking the time to review your recent visit. I am pleased that you enjoyed our property and even more pleased our service surpassed your expectations. We hope to see you back again in the near future. Regards, Bill

Eastern Kentucky
Reviewed 4 days ago NEW

I stayed here when in town for a Cavs game. It's definitely convenient to downtown. Very nice inside. My room was well appointed and comfortable, and all the staff I came in contact with were friendly and helpful. The rate was a bit high for what you get, but the kicker was that I had to pay the parking fee...

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Thank GooseFan
Cleveland, Ohio
Reviewed 1 week ago

We stayed here during the CIFF on a Saturday night. We were only there for a few hours. The rooms are a decent size, clean and functional. We had a pretty view of the bridges. Nothing fancy. The staff were very nice and we ended our evening in the lobby bar. The price was right and if you want to...

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Thank bikingmom
Reviewed 1 week ago via mobile

The place has a nice location and very continent from some one who has to work at ey office next door. The rooms are good. The breakfast should have more options. By 8.30 most of the breakfast stock is out. There are one a few options that are warm. The restaurant at the lower level is also good.

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Helpful?
Thank foodtrvl
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you for taking the time to review your recent visit with us. We are pleased you enjoyed our rooms, location and restaurant options. I apologize that our breakfast options were limited during your stay and appreciate the feedback, which will be used to improve our services. We hope to see you back again soon and appreciate your business. Regards,...

Powell, Ohio
Reviewed March 2, 2017 via mobile

Very disappointed with Aloft in downtown Cleveland. Room was not ready until just before 4:00 (check in is 3:00), the lobby smelled of marijuana, and the room was loud from noise in the lobby. After checkout, we stood outside and waited for our car and the valet put a good show on taking selfies of themselves (and pics of each...

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Helpful?
1Thank kristinelewis
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you very much for your recent visit and the feedback that you have provided. We will use this information to continue to improve our services. I will discuss your valet experience directly with our valet department to ensure this is resolved. We appreciate your time and would like the opportunity to serve you again in the future. Regards, Bill

Atlanta
Reviewed March 1, 2017

Am working for a top medical institution in Cleveland regularly - decided to try this hotel as they have arrangement with a few. A few good things - location, restaurants, valet parking well run (outsourced/subcontracted), good bed, clean sheets. Bad things are very bad - the housekeeping staff is not given the tools or cleaners to clean successfully. Lots of...

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Helpful?
Thank AtlGuy01
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you very much for your recent visit and the detailed feedback regarding your stay. I apologize that our hotel did not meet your expectations. We will use your feedback to improve each area and I would ask that if there are any unresolved issues from your stay that you contact me directly at bill.reed@aloftclevelanddowntown.com. Regards, Bill

Waterford, Michigan
Reviewed January 30, 2017 via mobile

We booked here because our little dog is very welcome at many Starwood locations. That is true here as well. However ... As we arrived, the hotel markings were minimal and the bar was emphasized. Finding our way to the 2nd level lobby, again the bar was very well marked and the hotel was quickly overlooked, as we got off...

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1Thank KStebleton
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you for taking the time to review your recent visit with us at the Aloft Cleveland Downtown. I would like to apologize for the lack of consideration by our housekeeping department while your wife was trying to relax. We need to, as a hotel team, be concious of our guests needs and expectations and for failing to do so,...

District of Columbia
Reviewed January 3, 2017

Check-in was a breeze and the staff were friendly. The room met my expectations for an Aloft property. From a location perspective the hotel is within a reasonable walking distance to Quicken Loans Arena, the ballpark, and downtown eateries (about a mile/20 minute walk). There are also several restaurants across the street and within the same building as the hotel....

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1Thank SPG36
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you very much for taking the time to review your recent visit, we are pleased that you enjoyed our property. We appreciate when our guests enjoy our hotel and area as much as we do. We hope to see you back again in the near future, and yes please take advantage of the complimentary fitness classes provided to all...

Cleveland, Ohio
Reviewed December 31, 2016 via mobile

We enjoyed our stay in our room. The view was decent. The room was very contemporary and a little cold as far as it looks. The room was clean. The drinks at the bar were expensive and when we checked out, the surprise we were hit with was the $24 charge for valet and parking which was NOT disclosed before...

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Helpful?
1Thank Jim V
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you for taking the time to provide valuable feedback from your recent visit. I am sorry that you were not informed about the valet charge. Due to the downtown location, there is a charge for parking. We have kept the price as affordable as we could and are pleased that are fees are some of the lowest of all...

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Aloft Cleveland Downtown

Address: 1111 W 10th St, Cleveland, OH 44113-4481
Location: United States > Ohio > Cleveland
Price Range: $144 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Cleveland Downtown 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Aloft Cleveland Downtown Ohio
Hotel Style:
#11 Business Hotel in Cleveland
#15 Romantic Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Aloft Cleveland Downtown staff and other travelers.
13 questions
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Erie, Pennsylvania
Cohocton, New York
over a year ago
4 months ago
Austintown, Ohio
11 months ago
over a year ago

See all questions (13)

Questions? Get answers from Aloft Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay here”
AtlGuy01, Mar 1, 2017 | Read review
“Rooms on EY Tower side are quieter and offer a partial view of downtown Cleveland.”
SPG36, Jan 3, 2017 | Read review
“Higher floor”
836heidiw, Dec 26, 2016 | Read review
“Ask for a room with a river/lake view.”
cbl60, Oct 19, 2016 | Read review
“As for the 6th floor, it's the highest.”
josephr892, Sep 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question