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InterContinental Cleveland

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9801 Carnegie Ave, Cleveland, OH 44106-2100
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (151)
Room & Suite (147)
Dining (81)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Cleveland
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
InterContinental Cleveland is a AAA Four-Diamond rated property situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Shuttle bus service
Conference facilities
Banquet room
24-hour security
Valet parking
Wifi
Sauna
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English
1460Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
bcole2021 wrote a review Yesterday
Brooklyn, New York1 contribution
The room was great, the service from the late night menu was absolutely delicious. The reception hall for the wedding was gorgeous. The cleanup service for the second day was great and appreciated it all.
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Review collected in partnership with this hotel
Date of stay: May 2021
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trimpin2015 wrote a review May 10
1 contribution
This hotel appears to be making money from patient/family members from Cleveland Clinic. The cost is way over the top. Couple that with, as one example, an open sugar bag in the condiment container, makes this not just unacceptable but dangerous to the health of the visitor and consequently the ill patient to be visited at Cleveland Clinic. There are not nearly enough hygiene products for a pandemic. If no room service is provided because of a pandemic, it would be reasonable to lower the hotel price as that room service money is saved.
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Review collected in partnership with this hotel
Date of stay: May 2021
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rima1121 wrote a review May 9
Tampa, Florida2 contributions
The staff and managers are not on the same page. They gave us inconsistent advice. The signs in the room state "you may request your room to be cleaned only every 3 days" but the housekeeping did not come at all(they dropped towels at our front door). When I called and specifically requested housekeeping to clean my room, they did not come. I had to request 3x for one cleaning. We stayed 4 nights. We valet parked our car and asked several times for the "day rate" not the overnight rate, but we re told they different answers. The Cleveland clinic gave us a $10 parking voucher they told us could be applied to valet, but when we tried to use it, the hotel manager said "No, and we have never heard of that". We initially planned to stay only 2 nights, when we had to extend our stay(complication with surgery required ICU stay) they failed to tell us that the rate had increased by 50%. This should have been communicated to us.
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Review collected in partnership with this hotel
Date of stay: April 2021
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Response from Craig Campbell, Marketing at InterContinental Cleveland
Responded 2 days ago
rima1121, Thank you for the valuable feedback regarding your experience and I want to apologize for both the issues you had with housekeeping service but also not being advised of the rate change when you had to extend your stay. While we do offer less frequent housekeeping services to reduce the number of instances our staff is in your room, this service should have been provided without the need for multiple requests. We apologize for the confusion regarding the valet parking voucher and will review with the Cleveland Clinic to eliminate that issue in the future. We would appreciate being able to host you again in the future and demonstrate our desire to both EARN and DESERVE your business should your travels bring you back to Cleveland. Best Regards, Craig Campbell
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kmhillyer8 wrote a review May 2
1 contribution
The hotel was wonderful for my week long stay as a patient of Cleveland Clinic. The staff was very attentive and helpful, the hotel was clean and the women working the concierge lounge were great. I loved the option to have breakfast, high tea and appetizers in the lounge. And I felt very safe staying solo, as a young woman.
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Review collected in partnership with this hotel
Date of stay: April 2021
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Response from Craig Campbell, General Manager at InterContinental Cleveland
Responded 1 week ago
kmhillyer8, Thank-you for taking the time to leave such kind words about your stay with us. We're so glad to hear that our colleagues were so attentive and helpful, and that you were able to make good use of our lounge. We're happy to hear our hotel made you feel safe and comfortable, and we look forward to hosting you again should your travels bring you back to Cleveland. Best regards, Craig Campbell
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dmlamont wrote a review May 1
1 contribution
The accommodations were fine, however, upon returning to my room at night, the door was open, the bed was not made, and it appeared the room had not been cleaned. Don’t know if housekeeping was called away or ? Contacted the front desk, who sent security up to the room.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
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Location
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Sleep Quality
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Response from Craig Campbell, General Manager at InterContinental Cleveland
Responded 1 week ago
dmlamont, Thank you for the valuable feedback. Our team is investigating and based on the findings will take the appropriate action to ensure that this doesn't occur in the future. Best Regards. Craig Campbell
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Previous
PRICE RANGE
$224 - $370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental cleveland
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
294
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Frequently Asked Questions about InterContinental Cleveland
Which popular attractions are close to InterContinental Cleveland?
Nearby attractions include Cleveland Museum of Art (0.6 miles), Cleveland Orchestra at Severance Hall (0.6 miles), and University Circle (0.6 miles).
What are some of the property amenities at InterContinental Cleveland?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Cleveland?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Cleveland?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Cleveland?
Yes, valet parking is available to guests.
What are some restaurants close to InterContinental Cleveland?
Conveniently located restaurants include Provenance and Provenance Cafe, Table 45, and The Canopy Mediterranean Grill.
Are there opportunities to exercise at InterContinental Cleveland?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at InterContinental Cleveland?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Cleveland offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to InterContinental Cleveland?
Many travelers enjoy visiting USS Cod Submarine Memorial (3.9 miles), Wade Memorial Chapel (1.5 miles), and Heinen's Downtown (3.5 miles).
Does InterContinental Cleveland have any great views?
Yes, guests often enjoy the city view available here.