Stayed at Suites from 10 16 through 10 19. Exceptionally convenient to Cleveland Clinic Hospital. Staff was especially accommodating including Josh and Yolanda who also greeted us with a smile and facilitated a number of special requests. Rooms very generous in size and clean. Breakfast was included in our rate. It offered a number of hot and cold dishes. There was free transportation on the Cleveland Clinic campus.
We thought this would be more luxurious, but that must be reserved for the downtown location. Checkin was easy and the desk attendant was fantastic. Room could benefit from some TLC. Stains and splatters on the walls. Frayed carpet. Disgusting stains on chairs. Door for freezer compartment was missing. Most annoying was the fact that all the sinks and bathtub had very slow drains and backed up. At least the bed was comfortable. The Hotels Tonight app classified this property as “Luxe”. Nope!
Our room was large and clean. Very much a small apartment! The staff was just great! Not only did they take care of our needs, but also followed up to make sure we were satisfied. Will be staying here again!
This is really a 4.5 star review. Room was clean, large and well appointed. Staff was friendly and accommodating. Room service available (a find in this post-covid time). Knocking down to 4 because there was no housekeeping and no way to indicate it was needed/wanted. I don’t need my bed made but I would like towels refreshed and a check on toilet paper. Or put more towels and extra tp and tissues in the room. On a covid note, while hotel claims masking is mandatory and staff were wearing at all times, nobody was enforcing for guests.
Hotel is conveniently located next to the Cleveland Clinic campus, which was the purpose of my stay. The hotel staff were friendly, courteous, knowledgeable, timely, and respectful. The king size suite was more than adequate for me and could easily handle two adults. The room was very clean, no insects, no odors, and no cobwebs or dust bunnies. The restaurant staff were courteous and timely, and exhibited an adequate knowledge of the menu choices, including preparation. The menu choices offered a good value of quality and price. All in all, I would recommend this hotel to anyone that is need of lodging services while visiting the Cleveland Clinic.
The hotel staff were so friendly, but the bad experience in the service like room got cleaned every 4 days of stay and keep room un attended as we have a sick person. On the check we were 2 guests and found that there is only one set of toilettes and no water at all only on the arrival, the net were good in some places but the coverage was not good enough even upgrading they made recently
My occasion to stay was for an appointment at the Cleveland Clinic. The location is very convenient. There is a complimentary shuttle service to the clinic, but it was so close that I chose to walk (maybe 2 -3 blocks to the heart hospital. Weather was great and I enjoyed the walk. The staff was super friendly from check in to check out. When I left in the morning to walk to my appointment they made sure that I knew where I was going. Staff was all wearing masks due to Covid risks, but you could tell that they were still smiling through their masks. So kind and helpful!
I was here for a convention. It is located directly across from the Cleveland Clinic. My room was spacious; the bathroom had both a shower and a tub. I was able to eat at one of the restaurants and the food was very good. The drinks even better. Staff was friendly and accomodating. If someone wanted to see any of the attractions in the area, you will have to use a taxi or rideshare service.
Based on how this property presents itself online I expected a newer property with obvious wellness touches. This hotel is the same as any standard hotel and is in need of some upkeep in the room unoccupied. In retrospect I wish I had stayed at the Holiday Inn next door and saved a few dollars.
We are patients at Cleveland Clinic and make two trips per year. We found this wonderful hotel after staying at another location and found it to be everything we needed as patients. It has a mini frig, microwave and a laundry area if needed. The work out room was great when our trip was extended for 5 days! The service was great and our meals at the restaurant were delicious. Everyone was welcoming and kind. We're not staying anywhere else!