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InterContinental Suites Hotel Cleveland

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399 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Pinckney, Michigan
Level Contributor
226 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very nice rooms and quiet at night. Staff is very friendly. Valet is only option which is prefer self parking. Could be slow to wait for car. Otherwise pleasant stay. Location by Cleveland Clinic. Otherwise not much in the area. Full restaurant and bar.

Helpful?
Thank DrSandyD
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear DrSandyD, Thank you for your review of the InterContinental Suites Hotel. I'm happy to hear you had a pleasant stay and friendly service from our staff! The next time you are in town and you have some time to see the sites, we'd love to help you plan an outing. The Cleveland Museum of Art, MOCA, and the Botanical... More 

Ambridge, Pennsylvania
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in town with a group of 16 for a bachelorette party. The hotel was easy to get to, close to downtown (easy by Uber). Parking was $18/day, breakfast was ok for almost $20...Service could have been better. But the rooms and the front desk service was great! The a/c seemed a bit warm for 65 degrees. But it... More 

Helpful?
Thank StephMarie8504
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hello, StephMarie8504~ Thank you for your review of the InterContinental Suites Hotel. I'm glad you had a great stay! We appreciate that you provided some feedback about the services and room, and we will be sure to make tweaks to improve the areas you mentioned. I hope you and the girls had a lot of fun downtown! We'd love to... More 

Oregonia, Ohio
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our recent stay at the Intercontinental Suites hotel. We were there for a wedding. Our group of 16 ranged in age from 8-85. We thoroughly enjoyed the stay and we all had a great time. Service was very-good. Breakfast was exceptional (however an extra charge). Rooms were very clean and were well appointed. Our only negatives are: 1) no pool... More 

Helpful?
Thank mark l
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hello, mark l~ Thank you for your review of the InterContinental Suites Hotel. I'm pleased you enjoyed your stay! I'm sorry you had some minor billing issues, and slow Valet service. I'll be sure to share these items with the Front Office Manager, so he can work on improving these services. I hope you had a lot of fun at... More 

Fayetteville, NY
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Too many things wrong with our first room that we had to be moved. Front desk person (female) did not really want to listen and didn't speak or act professionally when we needed assistance. I'd rather contact them directly than bash them on this site. Just stand firm if something is wrong during your stay. Many people whom stay here... More 

Helpful?
Thank sharonkayz
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear sharonkayz, Thank you for reviewing your stay at the InterContinental Suites Hotel. I apologize that you had issues with your room that caused you to have to be moved, and am very sorry that you had poor service from one of our Front Desk Agents. I will be sharing your concerns with our Front Office Manager, so that he... More 

Toronto, Canada
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

A friend and I stayed for two nights while in Cleveland. Check in was quick and smooth. I forgot to ask for a feather free room and the front desk staff said someone would be up to defeather the room. Before someone came we received a call asking us if we wanted to move to one of their Pure rooms.... More 

Helpful?
Thank Loves2TravelMP
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Loves2TravelMP, Thank you for taking a few moments to comment on your stay at the InterContinental Suites Hotel. I'm pleased to hear you had a nice stay, and will be sure to share your kind comments with Harold. He will be pleased to know he made such a positive impact! I'm sorry to hear your room was not serviced.... More 

Marilla, New York
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here with my son for the Cavs championship parade. Staff was super friendly and helpful! Breakfast buffet was great! The rooms were very clean and updated! Couldn't find one thing I would fix/change. Great experience! Just wish it was closer to downtown.

Helpful?
Thank RnRfamily19
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hello, RnRfamily19~ Thank you for your review of the InterContinental Suites Hotel. It's wonderful to know you had friendly service and a great experience staying with us! I hope you had a lot of fun at the parade. I can't imagine what it must have felt like to be there in person. What an amazing memory for you and your... More 

Milwaukee, Wisconsin, United States
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I visited Cleveland as part of a recent road trip and we selected the InterContinental Suites because it was near downtown and the rooms seemed large. I thought the room was nice, the bedding was nice, the location was a little out of the way. The only real problem we had was that the valet parking was... More 

Helpful?
Thank Jim C
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Jim C, Thank you for reviewing your recent stay at the InterContinental Suites Hotel. While I am pleased to hear you enjoyed your accommodations, I am sorry to know that you had issues with Valet. I will forward your comments to our Front Office Manager, so that he can address this with the management of the Valet company we... More 

Lexington KY
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This property was very subtle. The location is very close to Cleveland Clinic and a $8 Uber to downtown Cleveland. The location is being developed around the property, but it's industrial, nothing to site see in some directions. That being said, the housekeeping was outstanding and the service as well in the kitchen.

Helpful?
Thank HEA_Russ
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear HEA_Russ, Thank you for commenting on your stay at the InterContinental Suites Hotel. I'm pleased you received such great service while you were staying with us. I hope you had fun at the Convention! Should you find yourself in Cleveland again, I'd like to suggest that you take the opportunity to visit the Cleveland Botanical Gardens, Western Reserve Historical... More 

New Berlin, New York
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Service was prompt and efficient. Our rooms were very well appointed and the beds were all extremely comfortable. Our Bell person for the evening was Harold Porter, Jr., he took excellent care of our party of 3. I would recommend this facility.

Helpful?
Thank Rita C
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hello, Ricky C~ Thank you for commenting on your stay at the InterContinental Suites Hotel. It's wonderful to know you had such a great stay! I will be sure to pass along your compliments to Harold. Thank you so much for recommending us. I hope you'll stay again soon! Warm Regards, Chelsey Felty More 

New Jersey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 8, 2016

My mother had surgery at Cleveland Clinic and the Intercontinental Suites was a perfect location. They have a nice breakfast and the bar food was yummy. My room was clean and comfortable. I do agree with other reviews that the maid service was later in the day. That didn't bother me. The have a fair price for the location.

Helpful?
Thank Debbie4023
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Debbie4023, Thank you for your review of the InterContinental Suites Hotel. I'm pleased that you were comfortable with us, and that you enjoyed both breakfast and the food at the bar. I'm sure it was stressful to be traveling for your mother's surgery, and I'm glad we could provide a bit of a respite. I hope that she is... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 

Additional Information about InterContinental Suites Hotel Cleveland

Address: 8800 Euclid Ave, Cleveland, OH 44106-2038
Location: United States > Ohio > Cleveland
Price Range: $123 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio
Hotel Style:
#4 Green Hotel in Cleveland
#9 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
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