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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,341 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Showing 1,319: English reviews
Columbus, Ohio
Reviewed April 18, 2015

This hotel is very close to Playhouse Square and Jacobs Field; There is a charge for parking; No Valet; Within walking distance to Playhouse square but they also offer a shuttle(quits at 9pm); We were on a upper floor facing downtown Cleveland; The staff was very friendly on check in ; The room was adequate but probably needs upgraded soon;...

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Helpful?
1Thank Pete4633
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the detailed review. Appreciate you pointing out our hotel amenities and glad you had a nice stay.

Michigan
Reviewed April 16, 2015

We arrived not knowing this hotel was across the street from the Cleveland Indians baseball park on opening day so each day the parking lot was packed as they also let fans park there for a charge. But overall nice stay, clean and quiet at night.

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Helpful?
1Thank RobAndKathy
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you taking the time to type up a review on your stay with us. Please know that we do not accept non-guest parking for any events going on in the downtown area. What you witnessed was the far parking lot charging for baseball which does not belong to the hotel and the lot owner has an easement with...

Fleetwood, PA
Reviewed April 15, 2015

I can hardly remember having such a comfortable bed while traveling. The staff was exceptional, especially the waitress at the breakfast brunch, and the manager who checked on how the hotel was meeting our expectations. We told her it was GREAT!

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Helpful?
1Thank zoldiegoldie
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad to read you had a "GREAT" stay with us. Thank you for the review.

Shelbyville, United States
Reviewed April 15, 2015

We were in Cleveland for my husband's appointment at the Cleveland Clinic. We stay at Hilton Garden Inn's frequently and are always pleased with our hotel. We stayed here as it was close to the clinic and offered free shuttle service to the clinic. That was very helpful since we were not familiar with the area. Tanya, Tina, Kellie, Greg...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Charlotte C
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the shout out to our team members. Please know this kind feedback has been shared with them. Also glad you were able to use our complimentary shuttle around town and to the Cleveland Clinic. Take care and thanks again.

Fairport, New York
Reviewed April 14, 2015

We had the experience of staying at this hotel this past weekend and couldn't have been more satisfied. We hadn't made a reservation ahead of time and were at the mercy of available rooms in the area. When we stopped to check on room availability, we were told that they were fully booked, but that they had not gotten confirmations...

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Helpful?
1Thank Suabb
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Nice that you stumbled upon us and thank you so much for the kind review. Please come back again.

Youngstown, Ohio, United States
Reviewed April 12, 2015 via mobile

Very nice hotel! We stayed the night to go to the Indians opening weekend for a Saturday game. Staff very friendly and courteous. Room VERY clean and fresh looking. Loved the short distance walk to the stadium and local bars. Quiet area too with minimal traffic. Parking lot attendant checking names for registered guests of hotel. After game we went...

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Helpful?
2Thank Jennifer B
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad you had an EXCELLENT stay with us. As you know we are just across the street from the Cleveland Indians and the season has just begun. So please come back and catch more games. Take care.

Newburg, United States
Reviewed April 12, 2015

Recently stayed at the Cleveland Hilton Garden Inn on business. My accommodations were excellent which made my stay very pleasant. Everything was great from room cleanliness to helpfulness/courtesy of staff.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Linda C
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We know you have several different hotel choices when staying in downtown Cleveland. Thank you for choosing to stay with us and for the EXCELLENT review. Please come back again.

Reviewed April 12, 2015

We were heartily welcomed to the Hilton Garden Inn by a very courteous and pleasant staff. The hotel is located downtown, very close to the interstate (I71 - I90). The shuttle to the Cleveland Clinic was very helpful, especially since the weather was so stormy. At first we were in a room adjacent to the elevator, which is very noisy....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank ericgM7204HD
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the 5 STAR review. So glad you had an enjoyable stay with us. Also glad you were able to take advantage of our complimentary Cleveland Clinic shuttle service.

Morgantown
Reviewed April 7, 2015

We checked in and turned the TV on and wanted to watch FoxNews. It wouldn't show on the TV. They sent a tech to check it out, he couldn't fix it. Every other station was playing except our news station. We then brought it up on the internet and the internet was so slow it was was choppy and freezing....

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Helpful?
Thank Glenn Richard P
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our apologizes for the Fox News TV channel issue. Our service provider had a piece of equipment go bad but it has been corrected. I sincerely would hope you would give us another chance. As you can see from the many other reviews our service is top notch.

Reviewed April 7, 2015 via mobile

Not sure what other reviewers have experienced but our visit here was very different from theirs! Upon arrival, we told the check in staff we wanted to pay cash for the room on departure. We were told this wasn't possible as the room was prepayed. We informed the rude, unhelpful and disinterested member of staff that this wasn't the case...

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Helpful?
Thank B-Sco
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

As I read your review I sit here shaking my head. First let me apologize for the less than warm check-in. Certainly not how we train our front desk team members. Please know this review WILL be shared with our front desk and housekeeping department heads and WILL be addressed accordingly. I do thank you for letting us know so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Location: United States > Ohio > Cleveland
Price Range: $118 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Travelocity and Priceline so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travelers.
17 questions
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Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Mine was 710, not a grand view but I slept when I went to room, no noises period.”
 of 5 bubbles EdW857, yesterday | Read review
“Slept soundly in street facing room, guests park in & out all night in the back.”
 of 5 bubbles Mandarinlady, Nov 20, 2016 | Read review
“Just ask them.”
 of 5 bubbles 47dent, Oct 23, 2016 | Read review
“We loved the wind proof patio to ourselves to sip wine and snack on cheese bought from the best grocery store I have ever been to in.”
 of 5 bubbles flukesandfinds, Oct 17, 2016 | Read review
“Stay off 11, the hall is a sauna.”
 of 5 bubbles michaelrD4375GG, Aug 29, 2016 | Read review
5 of 5
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